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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1420 Views
  • 0 replies
  • 7 likes
  • Security
  • 1420 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444905 Views
  • 970 replies
  • 108 likes
  • Account
  • 444905 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198586 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198586 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108015 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108015 Views
  • 70 replies
  • 11 likes

Another persons name associated with my spotify account

Logged into my spotify account today and realised the name associated is not mine. Has the account been hacked? I was able to change the password but not the name on the account. I have now removed premium services and have no payment details listed....

  • Newbie
  • Logged into my spotify account today and realised the name associated is not mine.  Has the account been hacked? I was able to change the password but not the name on the account.  I have n...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Account Hacked

Just today I discovered an unknown user accessing my spotify account and changing my songs. He started to fool me and even added me on facebook. This guy happens to be from Germany with any relation with me. He started even a conversation on facebook...

  • Newbie
  • Just today I discovered an unknown user accessing my spotify account and changing my songs. He started to fool me and even added me on facebook. This guy happens to be from Germany with any relation ...
  • Robert_W
  • Community Legend
  • 1377 Views
  • 4 replies
  • 0 likes
  • 1377 Views
  • 4 replies
  • 0 likes

Solved!! No way to save a new playlist from a link

This is a huge use case that is not covered in any Spotify flow. I receive a link to a playlist from a friend. On desktop:I click the link and it opens in the web player. I have NO WAY of saving the playlist and no way of opening the playlist in the ...

  • Casual Listener
  • This is a huge use case that is not covered in any Spotify flow. I receive a link to a playlist from a friend.  On desktop: I click the link and it opens in the web player. I have NO WAY of ...
  • 35 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 35 Views
  • 0 replies
  • 0 likes

Solved!! Account adress check

Hi, can you guys please help me? I'm owner of the family premium and my family can't accept invite because they are writing wrong adress but I'm not sure what adress I set. Where I can find that?

  • Newbie
  • Hi, can you guys please help me? I'm owner of the family premium and my family can't accept invite because they are writing wrong adress but I'm not sure what adress I set. Where I can find that?
  • wodi
  • Casual Listener
  • 950 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 950 Views
  • 3 replies
  • 0 likes

will I loose my downloads and playlists?

Can I need to subscription status in order to be charged the subscription fee on a different day of the month. In doing so,

  • Casual Listener
  • Can I need to subscription status in order to be charged the subscription fee on a different day of the month. In doing so, 
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 94 Views
  • 0 replies
  • 0 likes

My card was used for another person's account. Has this happened to others?

I went back through my bank statements and realized that spotify had been charging me twice every month. When I contacted them about it, they linked the second charge to a random person's account. They are supposedly issuing a refund but I have had t...

  • Newbie
  • I went back through my bank statements and realized that spotify had been charging me twice every month. When I contacted them about it, they linked the second charge to a random person's account. Th...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Can't connect on my android phone

Hi i have been having an issue where if i log of my android phone app well in offline mode it won't let me connect it just keeps telling me i need to go online to connect but i can't connect online if i can't get into the app to connect to online. on...

  • Newbie
  • Hi i have been having an issue where if i log of my android phone app well in offline mode it won't let me connect it just keeps telling me i need to go online to connect but i can't connect online i...
  • Jasperbs
  • Casual Listener
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
  • 1 likes

como mudar de premium para universitário?

eu assino premium, e hoje descobri que existe a universitária.. estou tentando cadastrar mais aparece como si eu estivesse fazendo uma nova compra de plano.. como faço para mudar, alguem me ajuda por favor

  • Newbie
  • eu assino premium, e hoje descobri que existe a universitária.. estou tentando cadastrar mais aparece como si eu estivesse fazendo uma nova compra de plano.. como faço para mudar, alguem me ajuda por...
  • 418 Views
  • 0 replies
  • 0 likes
  • Premium
  • 418 Views
  • 0 replies
  • 0 likes

Unauthorized device controlling playback

For some reason, there is a device that I haven't authorized being used by someone I don't know who is controlling my premum account. I changed my password and unauthorized all devices, but for some reason I am still unable to stop this user from con...

  • Newbie
  • For some reason, there is a device that I haven't authorized being used by someone I don't know who is controlling my premum account.  I changed my password and unauthorized all devices, but for...
  • user-removed
  • Not applicable
  • 1971 Views
  • 9 replies
  • 2 likes
  • Account
    Security
    Subscription
  • 1971 Views
  • 9 replies
  • 2 likes

Spotify Premium through fido switched to Free Spotify.

I always have Spotify Premium included in my Fido plan but now my account says that I'm using Spotify Free. Because of this problem, now when I try logging in to my Spotify account while I'm at another country, it's saying that I can't use Spotify in...

  • Newbie
  • I always have Spotify Premium included in my Fido plan but now my account says that I'm using Spotify Free. Because of this problem, now when I try logging in to my Spotify account while I'm at anoth...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Spotyfy dosent work!

I pay yesterday but our count still give a mainoksia??!!!, why??

  • Newbie
  • I pay yesterday but our count still give a mainoksia??!!!, why??
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

How can I change billling country and payment details at once?

My spotify account is associated to the US with a US card - I need to change my card to an Irish card and so an Irish account but can't seem to be able to do both at once. I followed instructions to change your country setting but the "..." button do...

  • Newbie
  • My spotify account is associated to the US with a US card - I need to change my card to an Irish card and so an Irish account but can't seem to be able to do both at once. I followed instruction...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Offline playlists keep unsyncing...

Every few days or so, when I open Spotify, all of my offline playlists are unavailable and need to be resynced.Considering closing my account.

  • Newbie
  • Every few days or so, when I open Spotify, all of my offline playlists are unavailable and need to be resynced. Considering closing my account.
  • xylèmz26
  • Casual Listener
  • 1929 Views
  • 5 replies
  • 3 likes
  • 1929 Views
  • 5 replies
  • 3 likes

Next music/Previous music buttons doesn't work

I'm a Premium User and i can't use the Previous/Next music buttons, so they give me the add that i have to Premium to use them, but i already am!I tried to log out of every account (iPhone & Computer) and logged in again but it is still giving me tha...

  • Visitor
  • I'm a Premium User and i can't use the Previous/Next music buttons, so they give me the add that i have to Premium to use them, but i already am! I tried to log out of every account (iPhone & Co...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Playstation

I signed out of my friends spotify on my playstation and now it wont let me sign in on the playstation. Its saying I have another account linked to my ps account and i need to sign out of it on the playstation but i already have. Just really confused...

  • Newbie
  • I signed out of my friends spotify on my playstation and now it wont let me sign in on the playstation. Its saying I have another account linked to my ps account and i need to sign out of it on the p...
  • kejt_
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Accounts Info

I have had Spotify on my phone since I've got it but I now can no longer remember the email I used for this account or the password. I can't access it on my computer because of this. How can I figure out the email I used to set up the account?

  • Newbie
  • I have had Spotify on my phone since I've got it but I now can no longer remember the email I used for this account or the password. I can't access it on my computer because of this. How can I figure...
  • kejt_
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Account Hacked

Hi there, I have just recieved an email this morning saying the the email on my account has been changed to another. Now the password has been changed too and I no longer have access to any of it. I've contacted Spotify as many ways as I can find and...

  • Newbie
  • Hi there,   I have just recieved an email this morning saying the the email on my account has been changed to another. Now the password has been changed too and I no longer have access to any ...
  • kejt_
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

My account still linken to kpn after terminating my contract with them

Hi, my contract with KPN, that container spotify, ended recently. Now i want to upgrade my account to family, but i am unable to do so as my account still seems to be active with kpn. I have called them and they say my account is switched to a free a...

  • Newbie
  • Hi,    my contract with KPN, that container spotify, ended recently. Now i want to upgrade my account to family, but i am unable to do so as my account still seems to be active with kpn. ...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 122 Views
  • 0 replies
  • 0 likes

Spotify & Starbucks "Something Went Wrong"

So I became a Starbucks partner recently, and when I go to the following link https://partner-provisioning.spotify.com/starbucks/ it just tells me "Something went wrong. Please try again later." How do I go about this?

  • Casual Listener
  • So I became a Starbucks partner recently, and when I go to the following link    https://partner-provisioning.spotify.com/starbucks/   it just tells me "Something went wrong. Pleas...
  • Rdauntless
  • Newbie
  • 1319 Views
  • 4 replies
  • 1 likes
  • 1319 Views
  • 4 replies
  • 1 likes

Solved!! Oops! Something went wrong, please try again or check out our help area HELP ME !!!

My account was working perfectly 2 days ago, now it enters not at all, and appears this error, I wonder if you have something to solve, already used mozilla and will not

  • Casual Listener
  • My account was working perfectly 2 days ago, now it enters not at all, and appears this error, I wonder if you have something to solve, already used mozilla and will not
  • eblackrose00
  • Roadie
  • 10310 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 10310 Views
  • 5 replies
  • 0 likes