Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14676 Views

7 replies

11 likes

Security
  • 14676 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552191 Views

991 replies

115 likes

Account
  • 552191 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130983 Views

74 replies

12 likes

Account
Login
Premium
  • 130983 Views
  • 74 replies
  • 12 likes

Why can't I upgrade to premium?

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability to listen to them offline, or even stream music on m...

Casual Listener

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability t...

ellie5225

Newbie

1077 Views

4 replies

1 likes

  • 1077 Views
  • 4 replies
  • 1 likes

Music

Hello is there an option where I can turn on edited songs only, how do I listen to only edited songs

Newbie

Hello is there an option where I can turn on edited songs only, how do I listen to only edited songs

258 Views

0 replies

0 likes

Account
Free
Premium
  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution "It looks like your card is from a non-Spotify country": Not true

I need to change my premium subscription country + payment from Finland to Canada. After following the steps to change my country (Finland --> Canada) successfully, I get an error message saying ""It looks like your card is from a non-Spotify country...

Newbie

I need to change my premium subscription country + payment from Finland to Canada. After following the steps to change my country (Finland --> Canada) successfully, I get an error message saying "...

Vince-R

Casual Listener

1517 Views

5 replies

0 likes

  • 1517 Views
  • 5 replies
  • 0 likes

Premium

I bought Spotify for the family, but the app still works as a free version

Casual Listener

I bought Spotify for the family, but the app still works as a free version

weyselcom

Casual Listener

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Student discount- university not found

I wanted to sign up with the student discount, but cant find the University I'm currently attending on the list. Anyone know what to do?

Newbie

I wanted to sign up with the student discount, but cant find the University I'm currently attending on the list. Anyone know what to do?

seannoran

Newbie

933 Views

2 replies

0 likes

Subscription
  • 933 Views
  • 2 replies
  • 0 likes

Password reset problem

Hello, I simply tried to reset my password but I received no email with instructions or a link or anything. And yes, I checked my spam folder. Any help is appreciated.

Casual Listener

Hello, I simply tried to reset my password but I received no email with instructions or a link or anything. And yes, I checked my spam folder. Any help is appreciated.

Rokosnik

Casual Listener

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes

Forgot email address

Hi, I forgot the email address I used to register for Spotify. Is there any possible solution for my concern? Thank you.

Newbie

Hi, I forgot the email address I used to register for Spotify. Is there any possible solution for my concern? Thank you. 

Rokosnik

Casual Listener

96263 Views

2 replies

6 likes

Account
  • 96263 Views
  • 2 replies
  • 6 likes

Premium but shuffle won't turn off

On Premium but shuffle won't turn off. Account was recently paused as my carrier won't auto renew so had to charge it on my credit card. After doing it, shuffle won't turn off. Shouldn't be experiencing this problem as I have already charged it on my...

Casual Listener

On Premium but shuffle won't turn off. Account was recently paused as my carrier won't auto renew so had to charge it on my credit card. After doing it, shuffle won't turn off. Shouldn't be experienc...

KatesHere

Community Legend

706 Views

3 replies

0 likes

Premium
  • 706 Views
  • 3 replies
  • 0 likes

I would like to delete my account which I made through Facebook

Apparently I made an account using my Facebook, or someone in my family did. My problem is that I do not want to have my account associated with my Facebook. Does anyone know what I can do?

Visitor

 Apparently I made an account using my Facebook, or someone in my family did. My problem is that I do not want to have my account associated with my Facebook.    Does anyone know wha...

kejt_

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Re authorize an app to access spotify

Hello I have accidentally revoke access to an application has spotify but I do not know how the re authorized to access Spotify. Thank you.

Casual Listener

Hello I have accidentally revoke access to an application has spotify but I do not know how the re authorized to access Spotify. Thank you.

379 Views

0 replies

0 likes

Account
Other
Premium
  • 379 Views
  • 0 replies
  • 0 likes

Re autoriser une appli a acceder a spotify

Bonjour j'ai accidentelement révoquer l'accès a une application a spotify mais je ne sais pas comment la ré autorisé a Spotify.Merci.

Casual Listener

Bonjour j'ai accidentelement révoquer l'accès a une application a spotify mais je ne sais pas comment la ré autorisé a Spotify. Merci.

525 Views

0 replies

1 likes

  • 525 Views
  • 0 replies
  • 1 likes

Changed my e-mail in Facebook, Spotify doesn't synchronize...

I've changed my e-mail in Facebook, but Spotify doesn't automatically use my new e-mailaddress? What to do?

Newbie

I've changed my e-mail in Facebook, but Spotify doesn't automatically use my new e-mailaddress? What to do?

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

i bought premium but i cant use all details

yesterday i bought spotify premium for 9,99€. today i just wanted to hear a song 2 times but it doesnt work.. i cant skip back because it says i have to get spotify premium first.. but i have premium i can see it on the top of my screen

Casual Listener

yesterday i bought spotify premium for 9,99€. today i just wanted to hear a song 2 times but it doesnt work.. i cant skip back because it says i have to get spotify premium first.. but i have premium...

toman95

Roadie

545 Views

5 replies

0 likes

  • 545 Views
  • 5 replies
  • 0 likes

Student Discount and PayPal

Hi, I have had premium family for a while now. Unfortunately, the rest of my family decided to cancel the subsciption.I am currently a student and would like to profit from the student discount. However, I don't have a credit card, so I would like to...

Newbie

Hi, I have had premium family for a while now. Unfortunately, the rest of my family decided to cancel the subsciption. I am currently a student and would like to profit from the student discount. Ho...

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

My mom deleted my account. Can i get my music back? PLEASE I AM DESPERATE

i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account.Now i cant login to my account. I know she cancled the premium. But shouldnt i still be able to login and use the free verison of spotify???I...

Casual Listener

i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account. Now i cant login to my account. I know she cancled the premium. But shouldnt i still be ...

Maxim

Spotify Star

294 Views

1 replies

0 likes

Account
  • 294 Views
  • 1 replies
  • 0 likes

Student Discount

I'm a freshmen at WVU and it won't let me get the student discount because it's not classifying me as a student even though I am, can anyone help?

Newbie

I'm a freshmen at WVU and it won't let me get the student discount because it's not classifying me as a student even though I am, can anyone help?

Maxim

Spotify Star

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Wow! Customer service locked me out of my account!

While reporting that my premium account had been hacked, the chat rep locked me out of my account without telling me they were going to do it! Unbelieveable!! Here is the transcript of our chat:-----------Info: My account has been hacked. Someone els...

Casual Listener

While reporting that my premium account had been hacked, the chat rep locked me out of my account without telling me they were going to do it! Unbelieveable!!   Here is the transcript of our c...

Maxim

Spotify Star

712 Views

1 replies

1 likes

  • 712 Views
  • 1 replies
  • 1 likes

Unable to Log-in / Ubuntu Linux

I recently shifted to Linux as my primary OS and I've had nothing but issues trying to log-in. Everything was installed correctly, but when I attempt to log-in via Facebook (which is what my account is connected to) it tells me I'm unable to log-in d...

Casual Listener

I recently shifted to Linux as my primary OS and I've had nothing but issues trying to log-in.   Everything was installed correctly, but when I attempt to log-in via Facebook (which is what my...

Maggintosh

Newbie

430 Views

1 replies

0 likes

Account
Login
Premium
  • 430 Views
  • 1 replies
  • 0 likes

Downloaded Music

I have to keep downloading the music that I previously saved in my library. Why is this?

Newbie

I have to keep downloading the music that I previously saved in my library. Why is this?

177 Views

0 replies

0 likes

Account
  • 177 Views
  • 0 replies
  • 0 likes