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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83314 Views

29 replies

0 likes

  • 83314 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104272 Views

10 replies

3 likes

Account
Login
  • 104272 Views
  • 10 replies
  • 3 likes

Everything deleted from my account, playlists and such

Logged on today and found all my playlists and such deleted

Newbie

Logged on today and found all my playlists and such deleted

KatesHere

Community Legend

604 Views

1 replies

0 likes

Music
  • 604 Views
  • 1 replies
  • 0 likes

Why no phone support?? I paid for premium, can't login or get a password!

The reset password page just pops up "expired," an sends me back around anoher loop to get to the same place? How do I talk to a live human being?

Visitor

The reset password page just pops up "expired," an sends me back around anoher loop to get to the same place? How do I talk to a live human being?  

KatesHere

Community Legend

370 Views

1 replies

0 likes

Account
  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login to spotify via Last FM

Hi, just installed Spotify under Xubuntu which worked seems only partly. I can login to Spotify with Facebook on the normal page, but not via last.fm to play music with my FB-account...any idea?bestMikado

Casual Listener

Hi, just installed Spotify under Xubuntu which worked seems only partly. I can login to Spotify with Facebook on the normal page, but not via last.fm to play music with my FB-account...any idea? bes...

Mikado42

Casual Listener

1748 Views

2 replies

0 likes

  • 1748 Views
  • 2 replies
  • 0 likes

Accounts problems

I've got a premium account with Spotify family but someone has stolen my account and listen to the music from other devices (a laptop and a iPhone). How can i solve the problem? I want my account to be used only by me on my mobile. Thanks for your he...

Newbie

I've got a premium account with Spotify family but someone has stolen my account and listen to the music from other devices (a laptop and a iPhone). How can i solve the problem? I want my account to ...

feelikeastrangr

Community Legend

625 Views

3 replies

0 likes

Account
  • 625 Views
  • 3 replies
  • 0 likes

I can't view who I am following

Just as it says, I can't view who I am following. I go to my profile click "following" and nothing shows up, not on my phone, the desktop app, or the web player. I sometimes follow artists to look them over in the future. But now, I can't even see wh...

Regular

Just as it says, I can't view who I am following. I go to my profile click "following" and nothing shows up, not on my phone, the desktop app, or the web player. I sometimes follow artists to look th...

user-removed

Not applicable

12124 Views

39 replies

2 likes

Account
Other
Premium
  • 12124 Views
  • 39 replies
  • 2 likes

Superuser Contribution No puedo ingresar ni cambiar mi pais

No he podido iniciar cesion desde ya hace mas de 4 meses ya que estuve en italia y cambie el pais, ahora no puedo acceder a cambiar el pais nuevamente ya que no me deja ingresar ael sitio en donde la cambio (no me carga la pagina). Agradeceria que me...

Newbie

No he podido iniciar cesion desde ya hace mas de 4 meses ya que estuve en italia y cambie el pais, ahora no puedo acceder a cambiar el pais nuevamente ya que no me deja ingresar ael sitio en donde la...

Wiqimiabuelita-

Newbie

2419 Views

2 replies

0 likes

  • 2419 Views
  • 2 replies
  • 0 likes

Deleted playlists when returning from offline mode

When I was on a trip, I set Spotify in offline mode so I could listen while on the plane. I sorted through some of my older lists and started moving tracks to different playlists. I actually created two new playlists- "Ultimate favorites" and "Love, ...

Casual Listener

When I was on a trip, I set Spotify in offline mode so I could listen while on the plane.  I sorted through some of my older lists and started moving tracks to different playlists.  I actua...

musiclover85

Casual Listener

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

Eror Login Please help

I cant login spotify in my phone.. my device is samsung s4.. it keeps telling me Incorect password.. but i already reset my password and make a new password on my email.. and its working fine when i loggin to spotify website.. but on my phone its not...

Newbie

I cant login spotify in my phone.. my device is samsung s4.. it keeps telling me Incorect password.. but i already reset my password and make a new password on my email.. and its working fine when i ...

yorkdean

Newbie

412 Views

2 replies

0 likes

Account
Login
Premium
  • 412 Views
  • 2 replies
  • 0 likes

Someone change my email account and password

Hi spotify today i woke up with bad news that someone stole my account i didnt know he/she did that but I want to recover my account PS: I used facebook login to write this postplease help ASAPThank you

Newbie

Hi spotify  today i woke up with bad news that someone stole my account 😞 i didnt know he/she did that but I want to recover my account  PS: I used facebook login to write this post...

Robert_W

Community Legend

520 Views

3 replies

0 likes

Account
Security
  • 520 Views
  • 3 replies
  • 0 likes

Account got removed from family plan

Hi, as the title say...my account is removed from family plan in my family...i am studying in university which is hundreds kilometers away from home...i join my family plan...and use the home address to register...but after about a month my account s...

Newbie

Hi, as the title say...my account is removed from family plan in my family...i am studying in university which is hundreds kilometers away from home...i join my family plan...and use the home address...

Robert_W

Community Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Changing family members dosn't work

Hi all, I have to make a change into my family plan and every time I try to log into it I get an error-message like "oops an error occured, please try it again" (in german: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.)In fact, that ...

Casual Listener

Hi all,   I have to make a change into my family plan and every time I try to log into it I get an error-message like "oops an error occured, please try it again"  (in german: Hoppla...

mrphilix

Casual Listener

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Spotify premium not working

I have paid for Spotify premium untill August 31, but from yesterday I only have Spotify Free. Please advice how/whom to contact about this. Spotify does not have any telephone-support....

Newbie

I have paid for Spotify premium untill August 31, but from yesterday I only have Spotify Free. Please advice how/whom to contact about this. Spotify does not have any telephone-support....

playmaker8

Casual Listener

409 Views

2 replies

0 likes

Subscription
  • 409 Views
  • 2 replies
  • 0 likes

Solved!! Payment methods not working

Trying to renew a subscription. None of my payment methods are updating. Both credit card and Paypal are valid. Receiving the below error all the time.Also the payment page is leading to a 404: https://support.spotify.com/de/account_payment_help/trou...

Casual Listener

Trying to renew a subscription. None of my payment methods are updating. Both credit card and Paypal are valid. Receiving the below error all the time. Also the payment page is leading to a ...

RjShadow

Casual Listener

1640 Views

5 replies

0 likes

Subscription
  • 1640 Views
  • 5 replies
  • 0 likes

abonnement sur le mauvais compte

Bonjour, voila je me suis abonné aux 3 mois premium sauf a ma plus garnde surprise j'avais oublier que j'avais un ancien compte spotify que je me sers pas, et je veux etre premium sur lautre et quand je veux payer pour le faire , Spotifyrefus car je ...

Casual Listener

Bonjour, voila je me suis abonné aux 3 mois premium sauf a ma plus garnde surprise j'avais oublier que j'avais un ancien compte spotify que je me sers pas, et je veux etre premium sur lautre et quand...

Sho0ter44

Casual Listener

626 Views

1 replies

0 likes

Account
  • 626 Views
  • 1 replies
  • 0 likes

Tesla - Facebook - Spotify

Ich bin bei Spotify über Facebook angemeldet - würde aber gerne meinen Account im Tesla verwenden (wegen Listen usw.)! Wo bekomme ich den User und das Passwort heraus - damit ich mich im Tesla oder sonst wo keine Facebook Anmeldung möglich ist anzume...

Casual Listener

Ich bin bei Spotify über Facebook angemeldet - würde aber gerne meinen Account im Tesla verwenden (wegen Listen usw.)!   Wo bekomme ich den User und das Passwort heraus - damit ich mich im Tes...

HellyAUT

Casual Listener

867 Views

2 replies

0 likes

Login
  • 867 Views
  • 2 replies
  • 0 likes

Solved!! SPOTIFY P0292C5012 STOCKHOLM SWSW Charging Each Month Without my Permission

Hi, I have noticed that "SPOTIFY P0292C5012 STOCKHOLM SWSW" is charging each moth from my credit card without my permission. I haven't have a spotify account evet until today to create one to receive a help since I didn't see any other "support" tool...

Newbie

Hi,   I have noticed that "SPOTIFY P0292C5012 STOCKHOLM SWSW" is charging each moth from my credit card without my permission. I haven't have a spotify account evet until today to create one t...

Jacob

Community Legend

37404 Views

1 replies

0 likes

Account
Security
  • 37404 Views
  • 1 replies
  • 0 likes

I need to talk to someone about my subscriptions

It says my student account cant be varified, so I wanted to get the premium but it won't let me purchase it. It's shame there isn't a number to talk to some directly. I emailed and no answer! Plus I have 3 pending payment for this month!

Newbie

It says my student account cant be varified, so I wanted to get the premium but it won't let me purchase it. It's shame there isn't a number to talk to some directly. I emailed and no answer! Plus I ...

Jacob

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

how to get clean song

song

Newbie

song

Jacob

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Canceled subscription still charged me for 2 months, and no one has replied my problem

To whom it may concern, I have sent out the contact form for three times and there's no response to any of them. I've been charged for 2 months more since I canceled my premium subscription around April. Please help me out, thanks. Hao

Visitor

To whom it may concern,   I have sent out the contact form for three times and there's no response to any of them. I've been charged for 2 months more since I canceled my premium subscrip...

Jacob

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes