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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156573 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156573 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10613 Views
  • 3 replies
  • 10 likes
  • Security
  • 10613 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506891 Views
  • 985 replies
  • 112 likes
  • Account
  • 506891 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124480 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124480 Views
  • 74 replies
  • 12 likes

No me deja unirme a un plan familiar

Hola, mi hermano me ha invitado a un plan familiar que tiene y cuando añado la dirección en la que vivimos los dos, me dice que no es posible comprobar...Alguien me puede ayudar, por favor??Gracias!

  • Newbie
  • Hola, mi hermano me ha invitado a un plan familiar que tiene y cuando añado la dirección en la que vivimos los dos, me dice que no es posible comprobar... Alguien me puede ayudar, por favor?? Gra...
  • alejandrobet03
  • Newbie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked

Hello,Recently, my account (iKiwiz) was hacked. They changed both the email and the password. I am still able to login through Facebook, though, and deactivated premium in hopes that the hacker wasn't able to get my card information. Can I get some h...

  • Casual Listener
  • Hello, Recently, my account (iKiwiz) was hacked. They changed both the email and the password. I am still able to login through Facebook, though, and deactivated premium in hopes that the hacker was...
  • JuanCamilo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution my partner has connected my spotify to her facebook how do i remove it

How can i remove it? I dont have facebook myself anymore but i dont want her name and picture as its my account!

  • Casual Listener
  • How can i remove it? I dont have facebook myself anymore but i dont want her name and picture as its my account!
  • lankylioneer
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

I would like spotify to offer a phone number to call for customer support. Not good with computers.

I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answer. I usually have to ask my daughter to help, but ...

  • Newbie
  • I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answ...
  • LOSALOSALOSA
  • Newbie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

How to setup Family account when using Rogers Premium (Canada)

I have Spotify Premium from Rogers in Canada, and it's supposed to allow for the family plan, but I don't see any options to do it. I saw on the support page "If you have a Premium account created through any other company than Spotify, you will need...

  • Casual Listener
  • I have Spotify Premium from Rogers in Canada, and it's supposed to allow for the family plan, but I don't see any options to do it.  I saw on the support page "If you have a Premium account crea...
  • innesyates
  • Newbie
  • 2100 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 2100 Views
  • 4 replies
  • 0 likes

Superuser Contribution Acccount suddenly deleted?

Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like 2000 Times', and the username is correct. Can someb...

  • Newbie
  • Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like ...
  • JuanCamilo
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me connect my account to Facebook

Hey,I want to connect my Spotify account to my Facebook account, I've been having some issues getting it to work. Whenever I try to manually connect my account to Facebook via the Spotify website, I keep getting the same error message: 'Sorry there h...

  • Visitor
  • Hey, I want to connect my Spotify account to my Facebook account, I've been having some issues getting it to work. Whenever I try to manually connect my account to Facebook via the Spotify website, ...
  • user-removed
  • Not applicable
  • 2440 Views
  • 2 replies
  • 1 likes
  • 2440 Views
  • 2 replies
  • 1 likes

Connect to Facebook

Hi, I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later." Thank you

  • Newbie
  • Hi,   I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later."   Thank you
  • zuado01
  • Music Fan
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Premium alamıyorum

Premium almak için Spotify hesabı açtım iki arkadaşım da rica etti onlar da kendi hesaplarını verdiler onlar için premium alacaktım. Önce arkadaşın hesabını yaptım ve başarıyla oldu. Elimde ekran görüntüsü mevcut. Telefonuma bankadan cekildigine dair...

  • Newbie
  • Premium almak için Spotify hesabı açtım iki arkadaşım da rica etti onlar da kendi hesaplarını verdiler onlar için premium alacaktım. Önce arkadaşın hesabını yaptım ve başarıyla oldu. Elimde ekran gör...
  • user-removed
  • Not applicable
  • 1066 Views
  • 1 replies
  • 0 likes
  • 1066 Views
  • 1 replies
  • 0 likes

Solved!! Not Getting Advertised Promotional Rate - 99 Cents for Three Months

When I logged in under my trial on the splash page it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How do I get this fixed? I was charged the normal $9.99...

  • Newbie
  • When I logged in under my trial on the splash page it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How ...
  • steps4038
  • Newbie
  • 40965 Views
  • 142 replies
  • 17 likes
  • Account
    Premium
  • 40965 Views
  • 142 replies
  • 17 likes

Superuser Contribution Premium Family in Spanien

Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit in Spanien, liegt es daran?

  • Casual Listener
  • Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit i...
  • Scholz03
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • Premium
  • 375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members kicked out

So my grandfather and cousin (living in the same house) were kicked out of spotify family. We are using it for months and now this? Reenter/Reinvite doesn't work because "spotify could check if the people live at the same address". What the **bleep**...

  • Visitor
  • So my grandfather and cousin (living in the same house) were kicked out of spotify family. We are using it for months and now this? Reenter/Reinvite doesn't work because "spotify could check if the p...
  • Melody
  • Spotify
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email.

Someone registered an account with my email and I can't find how to report it.

  • Newbie
  • Someone registered an account with my email and I can't find how to report it.
  • Melody
  • Spotify
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Hackeada

Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solicito retorno ao plano antigo com urgência. Não consi...

  • Newbie
  • Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solic...
  • Melody
  • Spotify
  • 3127 Views
  • 1 replies
  • 0 likes
  • 3127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists - Multiple Users?

Can I set up my Spotift for Artists account to have mutliple users with access? Kind of like how a band's page on Facebook can have multiple admins? If so, how? Thanks!

  • Music Fan
  • Can I set up my Spotift for Artists account to have mutliple users with access? Kind of like how a band's page on Facebook can have multiple admins?   If so, how?   Thanks!
  • Melody
  • Spotify
  • 5125 Views
  • 5 replies
  • 1 likes
  • Account
  • 5125 Views
  • 5 replies
  • 1 likes

Spotify won't recognize me as Family owner

Recently switched to Family Plan but spotify doesn't recognize me as the owner, so I can't invite people to the plan.

  • Newbie
  • Recently switched to Family Plan but spotify doesn't recognize me as the owner, so I can't invite people to the plan.
  • Crocodylia
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

I have a password but I keep getting texts with passwords multiple times a day

I am currently not on facebook and I just signed up for Spotify using my email address. I set up a password but I keep getting text messages saying use a certain number as my password and I get multiple messages a day with different numbers. I respon...

  • Newbie
  • I am currently not on facebook and I just signed up for Spotify using my email address. I set up a password but I keep getting text messages saying use a certain number as my password and I get multi...
  • 1242079616
  • Newbie
  • 1357 Views
  • 2 replies
  • 1 likes
  • 1357 Views
  • 2 replies
  • 1 likes

Premium promo

Why spotify after i purchase for premium promo for three months i got one month only ?

  • Newbie
  • Why spotify after i purchase for premium promo for three months i got one month only ? 😞
  • Maxim
  • Spotify Star
  • 7068 Views
  • 1 replies
  • 0 likes
  • 7068 Views
  • 1 replies
  • 0 likes

Wann wird die Kündigung aktiv?

Servus, ich habe mir soeben Premium geholt, würde es aber gerne nach den 2 Freimonaten wieder abgeben. Kann ich dann jetzt schon kündigen? Klingt doof, ist mir aber tatsächlich nicht klar geworden. Also läuft Premium die vollen 3 Monate weiter, wenn ...

  • Newbie
  • Servus,   ich habe mir soeben Premium geholt, würde es aber gerne nach den 2 Freimonaten wieder abgeben. Kann ich dann jetzt schon kündigen? Klingt doof, ist mir aber tatsächlich nicht klar ...
  • Eumel17
  • Newbie
  • 996 Views
  • 2 replies
  • 3 likes
  • Account
    Free
    Premium
  • 996 Views
  • 2 replies
  • 3 likes

Subscribed to premium but not recognised by any devices

I have subscribed to Premium through a spotify partner, the subscription page confirms that i have premium however no devices (android phone and desktop) recognise the premium account they both say free account and i am refered to the subscription pa...

  • Casual Listener
  • I have subscribed to Premium through a spotify partner, the subscription page confirms that i have premium however no devices (android phone and desktop) recognise the premium account they both say f...
  • Zygt
  • Casual Listener
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes