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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422537 Views
  • 965 replies
  • 108 likes
  • Account
  • 422537 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187163 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187163 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

Superuser Contribution Premium Family plan does not work well with Sonos. Playback is getting paused.

I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses my playback and I got message: "Spotify has been paused...

  • Newbie
  • I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses...
  • Lyubka
  • Moderator
  • 1915 Views
  • 3 replies
  • 3 likes
  • Premium
    Security
  • 1915 Views
  • 3 replies
  • 3 likes

Superuser Contribution Emails saying "Recent Log In"

Plan Free Country United States Device (iPhone 7, Samsung Galaxy J7, MacBook Air) My Question or Issue I keep receiving numerous emails that say somebody has logged into my account, with links to reset my password. Most say logged in from United Stat...

  • Casual Listener
  • Plan Free Country United States Device (iPhone 7, Samsung Galaxy J7, MacBook Air)   My Question or Issue I keep receiving numerous emails that say somebody has logged into my acc...
  • Flemster
  • Newbie
  • 40395 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Security
  • 40395 Views
  • 3 replies
  • 1 likes

Money has been deducted after making payment but didn’t get Spotify. Got the message that payment wa

PlanFree/PremiumCountryindia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country india     Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Luan
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify won't load profile

When I got on my phone and computer spotify I click on my profile and it says something went wrong and cant load it?? I deleted and redownloaded the app on my phone and also logged out and logged back in, still not loading??

  • Visitor
  • When I got on my phone and computer spotify I click on my profile and it says something went wrong and cant load it?? I deleted and redownloaded the app on my phone and also logged out and logged bac...
  • Lyubka
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Spotify plan changed

PlanPremium duoCountryUnited KingdomDeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband and I have spotify premium duo which we have now been using for a month. On my account it says it will be...

  • Visitor
  • Plan Premium duo Country United Kingdom Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My husband and I have spotify premi...
  • Jose_M
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 194 Views
  • 1 replies
  • 0 likes

Csn not use deletet mail address for new account

I deleted my free account because i want to share the Duo Abo with my partner. When I accepted the invitation, I can not re-register, because Spotify says there ist a Link to this deleted mail address, but can not log-in with it again or redet the Pa...

  • Newbie
  • I deleted my free account because i want to share the Duo Abo with my partner. When I accepted the invitation, I can not re-register, because Spotify says there ist a Link to this deleted mail addres...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly subscription price is too expensive.

I just wanted to voice my opinion that I think $9.99 a month is too expensive for what this service offers. Hulu plus is only $7.99 a month and I get access to hundreds of videos for visual entertainment that are also accesible on my computer and my ...

  • Newbie
  • I just wanted to voice my opinion that I think $9.99 a month is too expensive for what this service offers. Hulu plus is only $7.99 a month and I get access to hundreds of videos for visual entertain...
  • 31gmauapsbjsiu2zqka
  • Newbie
  • 19931 Views
  • 53 replies
  • 28 likes
  • 19931 Views
  • 53 replies
  • 28 likes

Superuser Contribution Cant sync songs from local files from my PC to iphone

PlanPremiumCountryUSDeviceiphone 13, PCOperating SystemIOS 16.0, Windows 10My Question or IssueI tried to sync my songs from local files but the songs are greyed out on my iphone. Ive tried some tutorials like the hotspot method and tried using a usb...

  • Newbie
  • Plan Premium Country US Device iphone 13, PC Operating System IOS 16.0, Windows 10 My Question or Issue I tried to sync my songs from local files but the songs are greyed out on my iphone. I...
  • Dian
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 374 Views
  • 1 replies
  • 1 likes

Previous Years Artist Wrapped

I just got my Spotify artist wrapped for 2022 but is there anyway to see it for previous years? This is specifically to see your own stats as an artist not for your most listened to music.

  • Music Fan
  • I just got my Spotify artist wrapped for 2022 but is there anyway to see it for previous years? This is specifically to see your own stats as an artist not for your most listened to music.
  • Jose_M
  • Spotify Star
  • 646 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 646 Views
  • 3 replies
  • 0 likes

Solved!! I don't have access to to my email and to my account and i can't login

PlanFreeCountryCanada My Question or IssueBasically, I can't login in my account anymore. I don't have any access to my email anymore, but even when I try to login with my username, it doesn't work. I also don't have access to my account on any of my...

  • Casual Listener
  • Plan Free Country Canada     My Question or Issue Basically, I can't login in my account anymore. I don't have any access to my email anymore, but even when I try to login with my us...
  • Jiane
  • Casual Listener
  • 357 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Suggestion Was Marked As Spam (Fixed)

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My IssueMy suggestion was marked as spam as soon as I posted it, and I spent a good 10 minutes+ on that suggestion. I really don't appreciate it and I already sent out a report and it said t...

  • Gig Goer
  • Plan Premium Country USA Device Laptop Operating System Windows 10   My Issue My suggestion was marked as spam as soon as I posted it, and I spent a good 10 minutes+ on that suggestion...
  • Vasil
  • Moderator
  • 604 Views
  • 5 replies
  • 0 likes
  • Other
  • 604 Views
  • 5 replies
  • 0 likes

Superuser Contribution Profile won't load in

Dear Spotify,Currently I am facing the issue that my profile does not load on several devices. When I open my profile to check it, it loads for a while and then gets an error. No error code is specified and I work in IT so I have done most of the sta...

  • Regular
  • Dear Spotify, Currently I am facing the issue that my profile does not load on several devices. When I open my profile to check it, it loads for a while and then gets an error. No error code is sp...
  • Dian
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone accessing my account despite repeated password changes

PlanPremium My Question or Issue Someone is accessing my account despite my changing password. If changing passwords is not helping, what can i do?

  • Casual Listener
  • Plan Premium   My Question or Issue   Someone is accessing my account despite my changing password. If changing passwords is not helping, what can i do?  
  • Vasil
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Samsung log in

I'm not a massively tech savvy person but I bought a new samsung phone two moths ago and signed up to spotify premium. Every time I opened the app (every single time) it bugged me to turn on a setting to let any of my samsung devices sign in without ...

  • Casual Listener
  • I'm not a massively tech savvy person but I bought a new samsung phone two moths ago and signed up to spotify premium. Every time I opened the app (every single time) it bugged me to turn on a settin...
  • Hoopybees
  • Casual Listener
  • 413 Views
  • 1 replies
  • 0 likes
  • Premium
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familly account after divorce

So i have shared custody of my daughters and my girlfriend has shared custody of her kids too. So half the time we are 6 and half the time we are four . Is it a problem for a familly account ( we still live half the time at the same place and in the ...

  • Newbie
  • So i have shared custody of my daughters and my girlfriend has shared custody of her kids too.  So half the time we are 6 and half the time we are four .  Is it a problem for a familly ac...
  • Dian
  • Spotify Legend
  • 473 Views
  • 3 replies
  • 1 likes
  • 473 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant create a new account

PlanFreeCountrySpainDevicePersonal ComputerOperating SystemWindows 10 My Question or IssueI can't log in with my personal email . So I create a new Gmail account and i try to create a new Spotify Account.I enter all the details required on the form. ...

  • Casual Listener
  • Plan Free Country Spain Device Personal Computer Operating System Windows 10   My Question or Issue I can't log in with my personal email . So I create a new Gmail account and i try to...
  • Alex
  • Spotify Legend
  • 451 Views
  • 4 replies
  • 0 likes
  • Account
  • 451 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Verified User / Artist

Im trying to make my profile a verified user page, but cant find out how so i'm trying to make it a verified artist page, but when in the "Select Artist" tab my profile doesn't show up and I have no idea what to do to get it, i got the url and that d...

  • Casual Listener
  • Im trying to make my profile a verified user page, but cant find out how so i'm trying to make it a verified artist page, but when in the "Select Artist" tab my profile doesn't show up and I have no ...
  • Alex
  • Spotify Legend
  • 4637 Views
  • 6 replies
  • 0 likes
  • 4637 Views
  • 6 replies
  • 0 likes

Superuser Contribution I want to change profile language! Country is NOT equal to Language

PlanFreeCountryFinland (Åland Islands)Spoken languageSwedishDeviceWeb browser (Chrome/Firefox)Operating SystemWindows 11 My Question or IssueI have the Spotify app on an iPhone and Spotify on the web browser, it's works fine, it's in Swedish. All is ...

  • Casual Listener
  • Plan Free Country Finland (Åland Islands) Spoken language Swedish Device Web browser (Chrome/Firefox) Operating System Windows 11   My Question or Issue I have the Spotify app on an ...
  • sollet
  • Casual Listener
  • 338 Views
  • 2 replies
  • 1 likes
  • Account
  • 338 Views
  • 2 replies
  • 1 likes

Superuser Contribution Fraudulent Credit Card Charges No Way to Contact Spotify!!

My credit card is being fraudulently used for a Spotify monthly subscription. I need to contact Spotify so they may stop the subscription. I do not have a spotify account, I've never had a spotify account. Signing into get customer service on forum b...

  • Casual Listener
  • My credit card is being fraudulently used for a Spotify monthly subscription. I need to contact Spotify so they may stop the subscription.   I do not have a spotify account, I've never had...
  • MARTING2
  • Casual Listener
  • 17282 Views
  • 23 replies
  • 15 likes
  • 17282 Views
  • 23 replies
  • 15 likes

Solved!! Some song's don't play.

For some reason, some of the tracks I love won't play. When I click the track it will sit there not playing anything. It will still say the song is selected and playing, but it's not. The bar does not move to indicate time. There is no dot to fast fo...

  • Casual Listener
  • For some reason, some of the tracks I love won't play. When I click the track it will sit there not playing anything. It will still say the song is selected and playing, but it's not. The bar does no...
  • JxstLex
  • Visitor
  • 67538 Views
  • 59 replies
  • 7 likes
  • 67538 Views
  • 59 replies
  • 7 likes