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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420415 Views
  • 965 replies
  • 108 likes
  • Account
  • 420415 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185966 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185966 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103294 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103294 Views
  • 69 replies
  • 10 likes

How Do These People Follow So Many Users

PlanFree/PremiumCountryU.S.A.DeviceLaptopOperating SystemWindows 10 My Question or IssueI've seen multiple profiles of users on Spotify who have followed hundreds of thousands of other users. Linked below are just a few. https://open.spotify.com/user...

  • Casual Listener
  • Plan Free/Premium Country U.S.A. Device Laptop Operating System Windows 10   My Question or Issue I've seen multiple profiles of users on Spotify who have followed hundreds of thousand...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account but can’t listen download songs offline

PlanPremium CountryBrazilDeviceIPhone 7Operating SystemiOS 14.7.1 My Question or IssueI’ve downloaded playlists but they won’t play when I am offline, it’s been 3 months! I need support.

  • Visitor
  •   Plan Premium  Country Brazil Device IPhone 7 Operating System iOS 14.7.1   My Question or Issue I’ve downloaded playlists but they won’t play when I am offline, it’s been ...
  • 1210230005
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • Account
  • 282 Views
  • 2 replies
  • 0 likes

My Spotify account won’t let me in

I can log into Spotify but it will not let me into my app 

  • Newbie
  • I can log into Spotify but it will not let me into my app  
  • Luan
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

PAYMENT

This is the 8th time I have had payment issues with Spotify. I am now typing on some RANDOM BOARD MY PROBLEM BECAUSE APPARENTLY ANY FORM OF ACTUALLY CUSTOMER SERVICE DOESN'T EXIST!!!!! Seriously how poorly run a company does this have to be to not ha...

  • Visitor
  • This is the 8th time I have had payment issues with Spotify. I am now typing on some RANDOM BOARD MY PROBLEM BECAUSE APPARENTLY ANY FORM OF ACTUALLY CUSTOMER SERVICE DOESN'T EXIST!!!!! Seriously how ...
  • Luan
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 1 replies
  • 0 likes

To change my account from phone number to username

Hi guys I want to change my account from phone number to my username how can I do that

  • Visitor
  • Hi guys I want to change my account from phone number to my username how can I do that
  • Luan
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

El mail que mi cuenta ya no existe y no puedo entrar a mi cuenta

El mail con el que hice mi cuenta de spotify ya no existe y no puedo ingresar a mi cuenta.

  • Visitor
  • El mail con el que hice mi cuenta de spotify ya no existe y no puedo ingresar a mi cuenta.
  • Jose_M
  • Spotify Star
  • 2048 Views
  • 1 replies
  • 0 likes
  • 2048 Views
  • 1 replies
  • 0 likes

Account issue

PlanPremiumCountryUSDeviceIphone13Operating SystemIOS 16 My Question or Issue i can’t login through my email and it is the correct email address. I only have 2-3 emails and I tried all of them for my reset password and none of them worked. So i am lo...

  • Newbie
  • Plan Premium Country US Device Iphone13 Operating System IOS 16   My Question or Issue  i can’t login through my email and it is the correct email address. I only have 2-3 emails ...
  • Jose_M
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

[HELP] Need reset Offline Devices

Hello, since Manage Offline Devices page had been removed, i don't see any guides how i can manually manage my devices, right now i have a new device and would like to download music but i cant.. could i request for device list reset? so i can connec...

  • Casual Listener
  • Hello,  since Manage Offline Devices page had been removed, i don't see any guides how i can manually manage my devices, right now i have a new device and would like to download music but i can...
  • Jose_M
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
  • 258 Views
  • 3 replies
  • 0 likes

Unknown user hacked my account, never got an email.

I went on my Spotify app to play music and when I logged on, it said a chrome device was playing. I saw that there was some random music playing that i’ve never played before. I automatically changed my password. It says no other devices are linked b...

  • Casual Listener
  • I went on my Spotify app to play music and when I logged on, it said a chrome device was playing. I saw that there was some random music playing that i’ve never played before. I automatically changed...
  • Billy-J
  • Spotify Star
  • 1013 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 1013 Views
  • 6 replies
  • 1 likes

Superuser Contribution my unlimited music has gone on my laptop but not phone

I have a unlimited music account which is fine on my phone but on my laptop it has changed to free loosing my music and libary

  • Visitor
  • I have a unlimited music account which is fine on my phone but on my laptop it has changed to free loosing my music and libary
  • AlejaR
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t log into my account and when I try with Kline it says “something went wrong try again”

PlanFree/PremiumCountryEnglandDeviceiPadOperating SystemIOS My Question or IssueHow do I log in if it’s saying error?

  • Visitor
  • Plan Free/Premium Country England Device iPad Operating System IOS   My Question or Issue How do I log in if it’s saying error?
  • Eni
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share playlist and songs with family members

PlanPremium familyCountryNorwayDeviceIphones and pcOperating SystemIos 16.1, win 11 My Question or IssueI have seen the other post about family sharing, and the solution with sharing a link and send it to the family member. I don't think that is a go...

  • Regular
  • Plan Premium family Country Norway Device Iphones and pc Operating System Ios 16.1, win 11   My Question or Issue I have seen the other post about family sharing, and the solution with...
  • kennethpost
  • Regular
  • 297 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 297 Views
  • 2 replies
  • 0 likes

Dúo Premium (independence for me and my husband)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanDúo PremiumCountryPeruDeviceMoto g9plusOperating SystemAndroid 11 My Question or IssueHi...I have recently opened a premium duo ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Dúo Premium Country Peru Device Moto g9plus Operating System Andro...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Can't find artist profile event though song is live

Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone awry?I did nearly publish the song with another distributo...

  • Visitor
  • Hi, My song went live on Spotify yesterday but I cant find the artist in the drop down menu on the artist profile set up wizard. Does it take a while to load or might something else have gone a...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

I pay 11.99 for prem indiv but I see it’s 9.99. Why am I paying more?

I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?

  • Visitor
  • I get charged 11.99 for prem individual but when looking at changing to duo I see I should only be paying 9.99 for individual. Why am I being charged too much?
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Unknown device taking over my account

I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I assume some kind of hack. Anyone expericen this?

  • Newbie
  • I have an issue with a MotoG(4) device taking over my account as a listening device. Of course, when the device takes over, it plays the content from that device (which is not any of my playlists). I...
  • Not applicable
  • 900 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 900 Views
  • 2 replies
  • 0 likes

Google TV Chromecast Accounts issue.

There is an issue with Spotify user accounts on Google TV Chromecast.I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until my wife switches the Google user to herself. Then she ...

  • Casual Listener
  • There is an issue with Spotify user accounts on Google TV Chromecast. I have 2 google user accounts on this device. I login into my account, login to my Spotify account … and all looks fine. Until m...
  • 229 Views
  • 0 replies
  • 0 likes
  • Accounts
  • 229 Views
  • 0 replies
  • 0 likes

I have Paid twice on my premium subscription

I paid twice for my yearly subscription by mistake. How do I get a refund

  • Visitor
  • I paid twice for my yearly subscription by mistake. How do I get a refund
  • Not applicable
  • 207 Views
  • 2 replies
  • 1 likes
  • 207 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't log in and can't reset password

PlanPremium familyCountryCanada DeviceI can use my iPhone or Windows laptop whichever is easier Operating SystemiOS 15, Windows 11 My Question or IssueI forgot my password and tried to reset it, but turns out I accidentally typed my email address in ...

  • Visitor
  •   Plan Premium family Country Canada   Device I can use my iPhone or Windows laptop whichever is easier  Operating System iOS 15, Windows 11   My Question or Issue ...
  • Not applicable
  • 317 Views
  • 2 replies
  • 0 likes
  • Login
  • 317 Views
  • 2 replies
  • 0 likes