Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 172 Views
  • 0 replies
  • 5 likes
  • Security
  • 172 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434082 Views
  • 967 replies
  • 108 likes
  • Account
  • 434082 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192629 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192629 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105974 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105974 Views
  • 70 replies
  • 11 likes

Can't make payment!

Hi there. I live in Turkey. I am trying to make purchase premium subscription but I get error message like; 'we are unable to process payment due to payment method. Please try again later or use different card!'I spokE to my bank. They confirmed Ever...

  • Newbie
  • Hi there. I live in Turkey. I am trying to make purchase premium subscription but I get error message like; 'we are unable to process payment due to payment method. Please try again later or use diff...
  • Hubo
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

problem with payment

“Oops, seems your card or payment provider is having a bad day"my credit cards didn`t work on family plan.

  • Newbie
  • “Oops, seems your card or payment provider is having a bad day" my credit cards didn`t work on family plan.
  • Bittencourt
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Unlinking Spotify (second hand phone regsitered to another account)

Hi My daughter bought a second hand phone from a friend and the phone is registered to another Spotify account. I have Family Spotify and we cant register the phone to our family spotify Can amybody help to resolve this please Thanks x

  • Visitor
  • Hi My daughter bought a second hand phone from a friend and the phone is registered to another Spotify account. I have Family Spotify and we cant register the phone to our family spotify Can amybody ...
  • Hubo
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Billing scam

Ive tried to delete my account and spotify wont delete. It keeps sending me back an error, try again later. How convient for spotify as my card is still being charged!

  • Newbie
  • Ive tried to delete my account and spotify wont delete. It keeps sending me back an error, try again later. How convient for spotify as my card is still being charged!
  • Hubo
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Discover Weekly not updated since 2015

Hi, I've used this account in 2015. Now I've started using it with premium but the Discover Weekly doesn't update and the last update was in 2015.Any solution for this?

  • Music Fan
  • Hi, I've used this account in 2015. Now I've started using it with premium but the Discover Weekly doesn't update and the last update was in 2015. Any solution for this?
  • stefy97100
  • Music Fan
  • 553 Views
  • 2 replies
  • 0 likes
  • 553 Views
  • 2 replies
  • 0 likes

Is there anyway to pay one time and have premium forever?

Hi! I love Spotify and I was wondering if there is any way to pay once and get premium forever without paying ever again. If they don't have this they should add it. Please help. Thank you in advance.

  • Newbie
  • Hi! I love Spotify and I was wondering if there is any way to pay once and get premium forever without paying ever again. If they don't have this they should add it. Please help. Thank you in advance.
  • lcolling
  • Community Legend
  • 18619 Views
  • 1 replies
  • 2 likes
  • 18619 Views
  • 1 replies
  • 2 likes

My log in details log me in as a different user.

Hi,Whenever I try to log in to Spotify on my Android phone with my user name and password it logs me into my daughter's free Spotify account which is linked to her Facebook. I have tried logging out and back in and reinstalling the app but it still r...

  • Newbie
  • Hi, Whenever I try to log in to Spotify on my Android phone with my user name and password it logs me into my daughter's free Spotify account which is linked to her Facebook. I have tried ...
  • Hubo
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Wrong country

Hello,I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now my friend can't activate his code, and now I can't cance...

  • Casual Listener
  • Hello, I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now&nbs...
  • Maxim
  • Spotify Star
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

merge two accounts

I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?

  • Newbie
  • I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?
  • Hubo
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Logging in in different device

I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?

  • Newbie
  • I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?
  • Hubo
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify family pops up with "Cant render"

Hi, i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be displayed." How do i fix this?

  • Newbie
  • Hi,   i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be...
  • Hubo
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Computer and SO's phone are synced for spotify.

When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will change his music? Or if I see he's listening to a song and I...

  • Newbie
  • When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will chan...
  • itu_
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
  • 641 Views
  • 1 replies
  • 0 likes

other people on my account

Hi,I'm with spotify for a long time now.Recently I get the feeling that someone else uses my account. Reason: 1. 'recent listened playlist' contains music I never listen to (and never will, not my taste of music ).2. When I listen to Spotify, i often...

  • Casual Listener
  • Hi, I'm with spotify for a long time now. Recently I get the feeling that someone else uses my account.   Reason: 1. 'recent listened playlist' contains music I never listen to (and never ...
  • hhllandman
  • Casual Listener
  • 516 Views
  • 4 replies
  • 1 likes
  • 516 Views
  • 4 replies
  • 1 likes

Family premium

Hi , I am a Dutch woman, living with my family in the same house in berlin. i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of 2 different countries.how can we solve this?i live in Berlin with m...

  • Newbie
  • Hi ,  I am a Dutch woman, living with my family in the same house in berlin.   i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of ...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Payment

Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you

  • Newbie
  • Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

No me acepta el pago

No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir

  • Casual Listener
  • No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir
  • FabianS_Bogota
  • Roadie
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

My song is on a wrong artist page

Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.21.143 Description: I posted a single through Record Union a few days ago and now i saw that it was uploaded but on a artist page with the same name... To reproduce:Step 1Step ...

  • Newbie
  •   Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.21.143   Description: I posted a single through Record Union a few days ago and now i s...
  • jsethl
  • Casual Listener
  • 2622 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2622 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount

Hi! I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do? Thanks in advance,Thomas

  • Casual Listener
  • Hi!   I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do?   Thanks in advance, Thomas 
  • Maxim
  • Spotify Star
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Solved!! Account potentially hacked?

Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99 I've changed it back to premium, but i also noticed that there were two other users on the family plan and an invite had been sent to a third. (I have no...

  • Casual Listener
  • Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99   I've changed it back to premium, but i also noticed that there were two other users on the fa...
  • user-removed
  • Not applicable
  • 784 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 784 Views
  • 3 replies
  • 0 likes