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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398658 Views
  • 948 replies
  • 107 likes
  • Account
  • 398658 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171588 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171588 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

Premium for family

I've got the "premium for family" subscription, but by mistake, I've somhow ordered "standard premium"...and Spotify tells me that All my family-members will loose their access!How can I cancel, or reverse, this "order"?

  • Newbie
  • I've got the "premium for family" subscription, but by mistake, I've somhow ordered "standard premium"...and Spotify tells me that All my family-members will loose their access! How can I cancel, or...
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

About my family account

I have a family account but I can't add my brother, cause I can't remember what I've put as my home adress.. The message is, "you can't participate of this family, because you can't prove you are a member, wrong adress".. I don't know how to see my a...

  • Casual Listener
  • I have a family account but I can't add my brother, cause I can't remember what I've put as my home adress.. The message is, "you can't participate of this family, because you can't prove you are a m...
  • Maxim
  • Spotify Star
  • 219 Views
  • 5 replies
  • 0 likes
  • 219 Views
  • 5 replies
  • 0 likes

Ich habe Premium, werde aber zu einer Family Lizenz eingeladen. Muss ich mein Abo vorher kündigen?

Hallo, ich bin grade dabei die Familien Lizenz für meine Familie einzurichten. Mein Bruder hat bisher noch einen eigenen Premium Account bei Spotify. Muss dieser sein Premium Abo vorher kündigen bevor er die Einladung zur Familienlizenz annimmt oder ...

  • Visitor
  • Hallo,   ich bin grade dabei die Familien Lizenz für meine Familie einzurichten. Mein Bruder hat bisher noch einen eigenen Premium Account bei Spotify. Muss dieser sein Premium Abo vorher künd...
  • Maxim
  • Spotify Star
  • 13107 Views
  • 1 replies
  • 0 likes
  • 13107 Views
  • 1 replies
  • 0 likes

Change the log in option

I log in with facebook but now i want to delete my facebook account but still use my spotify subscription

  • Newbie
  • I log in with facebook but now i want to delete my facebook account but still use my spotify subscription
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Spotify Premium for Family Not Working

Hello! I'm having massive problems with Spotify for family just not working at all. I have subscribed, been paying and added my mother to the account, all of which looks to have happened successfully. However, when we both go to play music, it just k...

  • Visitor
  • Hello!    I'm having massive problems with Spotify for family just not working at all. I have subscribed, been paying and added my mother to the account, all of which looks to have happen...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Can't renew my premium account, keeps saying it's already active

Hi. I'm trying to renew my premium account from Entel (phone company from Chile), which offers Spotify Premium accounts so they can be charged with the phone bill at the end of each month. Things were doing fine: first month was free, second month wa...

  • Casual Listener
  • Hi. I'm trying to renew my premium account from Entel (phone company from Chile), which offers Spotify Premium accounts so they can be charged with the phone bill at the end of each month. Thing...
  • Maxim
  • Spotify Star
  • 812 Views
  • 3 replies
  • 0 likes
  • 812 Views
  • 3 replies
  • 0 likes

Klarna payments

Hi, Uni student here in Germany with a premium account. So I was paying with Klarna for a year up until now, no issues there. Automatic payments of 4,99 each month. However, since december (as I extended my student account), Klarna sends me bills pas...

  • Casual Listener
  • Hi,  Uni student here in Germany with a premium account. So I was paying with Klarna for a year up until now, no issues there. Automatic payments of 4,99 each month.   However, since ...
  • Maxim
  • Spotify Star
  • 802 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 802 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free3 0 day trial card error

I tried to sign up for 30 day free trial thru spotify app. after I filled out info and hit sign up nothino happened and there was an error saying please enter card exp month....I did .and I also tried to go thru chrome etc to sign up to see if it wor...

  • Casual Listener
  • I tried to sign up for 30 day free trial thru spotify app. after I filled out info and hit sign up nothino happened and there was an error saying please enter card exp month....I did .and I also trie...
  • Julian
  • Moderator
  • 164 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution UNbundle Headspace and Spotify

HiTried to unbundle Spotify and Headspace, but I couldn't find an easy way to do it. I want to just subscribe to Spotify. Help?BRPeter

  • Newbie
  • Hi Tried to unbundle Spotify and Headspace, but I couldn't find an easy way to do it. I want to just subscribe to Spotify.  Help? BR Peter
  • Julian
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Je cherche comment ajouté des membres de ma familles à mon conte premium

Bonjour je suis du canada, j'aimerais profité du forfait famillial. je ne sais pas comment ajouté des membres de ma famille et ou m'abonné à Premium for Family.

  • Casual Listener
  • Bonjour je suis du canada, j'aimerais profité du forfait famillial. je ne sais pas comment ajouté des membres de ma famille et ou m'abonné à Premium for Family.
  • mikcecile
  • Newbie
  • 1031 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1031 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cant use premium after card details updated

HiI got a new card so I changed my card details on my account as premium stopped working instantly. I've updated my details and been sent an email to confirm I have set up premium again for this card. However I cannot use spotify anymore as every tim...

  • Newbie
  • Hi I got a new card so I changed my card details on my account as premium stopped working instantly. I've updated my details and been sent an email to confirm I have set up premium again for this ...
  • Julian
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! why doesn't my premium subscription work

I upgraded my subscription 2 days ago, but it still shows "free" on my app.I have tried to log in and log out, I have removed the app and installed it again. But the message I get is "your free trial has expended".

  • Casual Listener
  • I upgraded my subscription 2 days ago, but it still shows "free" on my app. I have tried to log in and log out, I have removed the app and installed it again. But  the message I get is "your f...
  • elinrostad
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • Premium
  • 234 Views
  • 2 replies
  • 0 likes

cant read pin on gift card

Hi, i bought a 10 euro gift card for spotify premium and i cant read the code anymore.i conatacted support but they didn answered .

  • Newbie
  • Hi,   i bought a 10 euro gift card for spotify premium and i cant read the code anymore. i conatacted support but they didn answered .
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
  • 200 Views
  • 1 replies
  • 0 likes

Problem with spotify premium

Hey i saw in facebook that spotify offer 30 days free but when i go on spotify but know spotify take me 9.99 euros.Is it an error?

  • Casual Listener
  • Hey i saw in facebook that spotify offer 30 days free but when i go on spotify but know spotify take me  9.99 euros. Is it an error?
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Account
  • 250 Views
  • 3 replies
  • 0 likes

Plan familiar

Hola, bueno les comento, mi hermana contrato spotify y me mando el link de plan familiar a mi facebook, y he tratado de todas formas y me dise que no se pudo verificar que viva con el titular de la cuenta aue en este caso es mi hermana, siedo que si ...

  • Visitor
  • Hola, bueno les comento, mi hermana contrato spotify y me mando el link de plan familiar a mi facebook, y he tratado de todas formas y me dise que no se pudo verificar que viva con el titular de la c...
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 198 Views
  • 2 replies
  • 0 likes

refund requested

Hi my name is ken Daykin I signed up for Spotify in Nov/Dec 16 had the free trial and then paid one month’s fee £9.99 I then found Spotify was not for me so cancelled it with you.I have been billed for £9.99 in Jan/Feb 17 which has been taken through...

  • Newbie
  • Hi my name is ken Daykin  I signed up for Spotify in Nov/Dec 16 had the free trial and then paid one month’s fee £9.99    I then found Spotify was not for me so cancelled it with ...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Account has reset

Hi, I'm hoping someone can help me. My housemate set up Spotify family, so I logged out and back in again and I've lost all my music, playlist and downloaded albums. There's no option to recover anything? Please help!

  • Casual Listener
  • Hi, I'm hoping someone can help me. My housemate set up Spotify family, so I logged out and back in again and I've lost all my music, playlist and downloaded albums. There's no option to recover anyt...
  • Hubo
  • Community Legend
  • 214 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesn't recognise my email address to log on, yet tells me it is already registered.

When I try to log into Spotify it tells me my email address is not associated with an active Spotify account. Yet when I try to register for Spotify it tells me my email address is already registered. And if I try to sign in through Facebook Safari t...

  • Casual Listener
  • When I try to log into Spotify it tells me my email address is not associated with an active Spotify account. Yet when I try to register for Spotify it tells me my email address is already registered...
  • Timsculpt25
  • Casual Listener
  • 10154 Views
  • 2 replies
  • 0 likes
  • 10154 Views
  • 2 replies
  • 0 likes