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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88084 Views

9 replies

2 likes

Account
Login
  • 88084 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

732368 Views

13 replies

4 likes

Account
  • 732368 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755020 Views

18 replies

29 likes

  • 755020 Views
  • 18 replies
  • 29 likes

Can't cancel my subscription

I am trying to cancel my subscription. My payment has been late and it wants me to update my info, I just want to cancel it for now however because if I update it will take money out of my account and if I let it sit there I can't put money in my che...

Newbie

I am trying to cancel my subscription. My payment has been late and it wants me to update my info, I just want to cancel it for now however because if I update it will take money out of my account an...

Maxim

Spotify Star

291 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Problem to add a member in my plan

Hi, I can't add a member in my familiar plan. It says that the information doesn't match but the information that the new member typed is exactly the same I saved in my account. Two months ago I had the same problem. How can I resolve this problem?

Newbie

Hi, I can't add a member in my familiar plan. It says that the information doesn't match but the information that the new member typed is exactly the same I saved in my account. Two months ago I had ...

Bittencourt

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

No puedo realizar el pago

Me dice que mi spotify esta en pausa, y no me deja realizar el pago. He probado con 3 tarjetas distintas, todas con fondos y activas y no efectúa el cobro, me aparece un mensaje que dice que es un mal día para mi banco o tarjeta.

Newbie

Me dice que mi spotify esta en pausa, y no me deja realizar el pago. He probado con 3 tarjetas distintas, todas con fondos y activas y no efectúa el cobro, me aparece un mensaje que dice que es un ma...

Spotifynewuser

Newbie

349 Views

2 replies

0 likes

  • 349 Views
  • 2 replies
  • 0 likes

Dual Enrollment Students - Student Discount

I am currently a junior in high school. However, my high school offers a "dual enrollment" option. This allows students to take certified college classes through an acredited college both on high school campus and on college campus. I have multiple f...

Casual Listener

I am currently a junior in high school. However, my high school offers a "dual enrollment" option. This allows students to take certified college classes through an acredited college both on hig...

Maxim

Spotify Star

8954 Views

1 replies

2 likes

Other
Premium
  • 8954 Views
  • 1 replies
  • 2 likes

I took the 30 day trial but still spotify charged me anyway.

So, i will be paying spotify for my girlfriend, but i took the trial first, i CLICKED on 30 day premium trial, put my credit card info and all, today i went to the bak, and i got charged... no , she has never been premium before, this is the first ti...

Casual Listener

So, i will be paying spotify for my girlfriend, but i took the trial first, i CLICKED on 30 day premium trial, put my credit card info and all, today i went to the bak, and i got charged... no , she ...

wolffry01

Casual Listener

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account disappeared

I had premium spotify for 2 years for free as part of my cell service package. The first year just ended. It was for 3 accounts. My husband got a new phone today and added Spotify to it, saying he removed it from his old phone. Now my premium subscri...

Newbie

I had premium spotify for 2 years for free as part of my cell service package. The first year just ended. It was for 3 accounts. My husband got a new phone today and added Spotify to it, saying he re...

user-removed

Not applicable

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Hello everyone!!

Can anyone help me with my account? It's not letting me use the email I signed up with! It's also saying it's been disabled

Newbie

Can anyone help me with my account? It's not letting me use the email I signed up with! It's also saying it's been disabled

ErikG

Roadie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Free trial never worked, still getting charged, can't get it canceled

I contacted you three months ago about my daughter, Marissa's account. We tried to cancel her three-month 99 cent premium subscription from the summer, but I wasn't able to follow the unsubscribe instructions because it said she was on the free accou...

Casual Listener

I contacted you three months ago about my daughter, Marissa's account. We tried to cancel her three-month 99 cent premium subscription from the summer, but I wasn't able to follow the unsubscribe ins...

TobiasYoung

Composer

328 Views

3 replies

0 likes

  • 328 Views
  • 3 replies
  • 0 likes

Superuser Contribution cambiar nombre de cuenta

pague a una plataforma distribuidora de musica para que subiera mi primera cancion, solicite que se distribuyera a un seudonimo en especifico pero resulta que ya tenia una cuenta con ese nombre. quisiera preguntar: ¿elimino mi cuenta? si la elimino n...

Newbie

pague a una plataforma distribuidora de musica para que subiera mi primera cancion, solicite que se distribuyera a un seudonimo en especifico pero resulta que ya tenia una cuenta con ese nombre.&nbsp...

user-removed

Not applicable

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

NEED HELP!!!

I HAD A PREMIUM ACCOUNT AND UPGRADED TO THE FAMILY ACCOUNT, BUT NOW I CANT NEITHER LOG IN NOR INVITE MY FAMILY MEMBERS BECAUSE IT SAYS THAT I CAN ONLY USE SPOTIFY ABROAD FOR 14 DAYS. I HAVENT TRAVELLED AND MY COUNTRY IS THE SAME AS THE ONE I AM NOW, ...

Newbie

I HAD A PREMIUM ACCOUNT AND UPGRADED TO THE FAMILY ACCOUNT, BUT NOW I CANT NEITHER LOG IN NOR INVITE MY FAMILY MEMBERS BECAUSE IT SAYS THAT I CAN ONLY USE SPOTIFY ABROAD FOR 14 DAYS. I HAVENT TRAVELL...

Bittencourt

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Of My Musics Are Deleted!!!

I deleted all of my musics in my library. How can i get them back? Can anybody help me please i can't add them again one by one somebody help me please. Thanks...

Casual Listener

I deleted all of my musics in my library. How can i get them back? Can anybody help me please i can't add them again one by one somebody help me please. Thanks...

user-removed

Not applicable

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Import old account

I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old account to this new one. Or at least connect my faceb...

Newbie

I created a new account on Spotify and connected it to Facebook because somehow I couldn't connect my Facebook to my old Spotify account. I'd like now to import playlists and friends from that old ac...

user-removed

Not applicable

260 Views

1 replies

0 likes

Account
Login
  • 260 Views
  • 1 replies
  • 0 likes

Problemas com o premium

Boa noite, a mais ou menos una semana eu aderi ao sportfy premium, portando desde o dia que assinei, n posso usar, n sei o motivo, foi feita a cobrança e eu n posso usar a minha assinatura, me ajudem.

Newbie

Boa noite, a mais ou menos una semana eu aderi ao sportfy premium, portando desde o dia que assinei, n posso usar, n sei o motivo, foi feita a cobrança e eu n posso usar a minha assinatura, me ajudem.

Bittencourt

Spotify Star

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Family Plan

My brother got the family account but seems like i'm not linked up to his account. Anyway i can fix this?

Newbie

My brother got the family account but seems like i'm not linked up to his account. Anyway i can fix this?

Catee

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Student Account to Family Account

Hello. I'm a current Spotify subscribed with a student account. I'd like to upgrade my account into a Family account so that my wife, son and two daughters (all of which have their own FREE individual account) can benefit with Premium features. My qu...

Newbie

Hello.  I'm a current Spotify subscribed with a student account.  I'd like to upgrade my account into a Family account so that my wife, son and two daughters (all of which have their own FR...

Bittencourt

Spotify Star

7607 Views

1 replies

0 likes

  • 7607 Views
  • 1 replies
  • 0 likes

Solved!! Address match error

Hello, I have just changed to the Family Plan and invited 2 family members. When these family members want to accept the plan, there is an error message saying the family members dont reside at the same address and therefore can not be added. However...

Newbie

Hello, I have just changed to the Family Plan and invited 2 family members. When these family members want to accept the plan, there is an error message saying the family members dont reside at the s...

Bittencourt

Spotify Star

4368 Views

2 replies

0 likes

  • 4368 Views
  • 2 replies
  • 0 likes

Solved!! Phone carrier subscription issue

So on January 20, 2017 I renewed my subscription to Spotify the basic way with credit card. Just today I noticed that I am eligible to get 6 months Spotify free with my new phone plan purchased a couple weeks ago (with Rogers). I connected my phone a...

Casual Listener

So on January 20, 2017 I renewed my subscription to Spotify the basic way with credit card. Just today I noticed that I am eligible to get 6 months Spotify free with my new phone plan purchased a cou...

JCdotnl

Roadie

882 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 882 Views
  • 3 replies
  • 0 likes

Changing country in a family subscription

Guys, I moved from Brazil to Ireland and I would like to change the country settings otherwise the spotify will keep offering me Brazilian trends and boring music. However, when I go to the account menu and click on Subscription I get a message that ...

Visitor

Guys, I moved from Brazil to Ireland and I would like to change the country settings otherwise the spotify will keep offering me Brazilian trends and boring music. However, when I go to the account m...

JCdotnl

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Unable to redeem Spotify gift card

I am trying to apply a Spotify gift card to my account. But when I try to go to the 'Redeem' page I get an error that says "Oops! Something went wrong. Please try again." Any help would be apprecated!

Casual Listener

I am trying to apply a Spotify gift card to my account. But when I try to go to the 'Redeem' page I get an error that says "Oops! Something went wrong. Please try again."   Any help would be a...

Bittencourt

Spotify Star

996 Views

6 replies

0 likes

Subscription
  • 996 Views
  • 6 replies
  • 0 likes