Premium invitation not working

We have bough the premium subscription but the code does not work the message says that it is not valid. What is going wrong? TIA Jo

• Joanne44andrews
• Casual Listener
• We have bough the premium subscription but the code does not work the message says that it is not valid. What is going wrong? TIA Jo  
• 2017-03-01 5:41:11 PM
• 2017-03-01 8:33:38 PM
• OviiiOne
• Community Legend
• 331 Views
• 4 replies
• 0 likes

Email already used by "deleted" facebook account

Hi, first off sorry for my terrible English... but let's get to my problem.Many years ago I created a Spotify account using my facebook account. But now I don't use this Spotify account nor the facebook account (I changed all my facebook information ...

• lu15w1r7h
• Newbie
• Hi, first off sorry for my terrible English... but let's get to my problem. Many years ago I created a Spotify account using my facebook account. But now I don't use this Spotify account nor th...
• 2017-03-01 7:33:34 PM
• 2017-03-01 8:08:12 PM
• ErikG
• Roadie
• 228 Views
• 1 replies
• 0 likes
• Account
  Other

Paused because spotify is playing elsewhere

My spotify keeps pausing becuase it says my account is being used elsewhere. I connect through Facebook and I just changed my password and logged back in..but I'm still having the same problem.

• hshea93
• Newbie
• My spotify keeps pausing becuase it says my account is being used elsewhere. I connect through Facebook and I just changed my password and logged back in..but I'm still having the same problem. 
• 2017-03-01 4:14:05 PM
• 2017-03-01 7:56:06 PM
• PilotAC
• Community Legend
• 277 Views
• 4 replies
• 1 likes
• Account

Transcsition from Premium to Familiar Premium subscription

Last december i got the 3-month subscription. After 1 month, my family got the Familiar Premium.Is my personal premium subscription canceled? Or will I be charged this month for the month renewal? Thank you!

• wawacastellanos
• Newbie
• Last december i got the 3-month subscription.  After 1 month, my family got the Familiar Premium. Is my personal premium subscription canceled? Or will I be charged this month for the month re...
• 2017-03-01 4:33:17 PM
• 2017-03-01 7:51:13 PM
• wingshq
• Community Legend
• 144 Views
• 1 replies
• 0 likes

Superuser Contribution Friend got "You listen from [my name] iPad" contiune or listen from iPhone

Got a text from my friend, that have received the following message from spotify today on her phone. (see below) She is logged in on her account.I'm logged in on my account.We have never shared or used one anothers accounts. Have we totally missed so...

• hixen
• Newbie
• Got a text from my friend, that have received the following message from spotify today on her phone. (see below)   She is logged in on her account. I'm logged in on my account. We have neve...
• 2017-02-24 12:32:05 PM
• 2017-03-01 7:47:11 PM
• JulianA_Bogota
• Roadie
• 155 Views
• 1 replies
• 0 likes
• Account
  Security

Premium family not working after subscription

I've just subscribed to premium family and it is not working properly (as trump would put it: "Sad!" - people that I've invited cannot join.- in my cellphone I still have only the free features (e.g. I can only play albums in shuffle mode). How can I...

• caldeireiros
• Regular
• I've just subscribed to premium family and it is not working properly (as trump would put it: "Sad!" 🙂    - people that I've invited cannot join. - in my cellphone I still have only the...
• 2017-03-01 1:39:01 PM
• 2017-03-01 7:46:58 PM
• Bittencourt
• Spotify Star
• 594 Views
• 20 replies
• 0 likes
• Account
  Premium

Spotify has paused my premium although the money has come out of my account?

I'm hoping someone can help me! I have an apple email receipt stating that my Spotify payment came out of my account last Wednesday yet from that day my Spotify has been paused because 'my last payment didn't work' even though the money 100% has been...

• Jemmadiane-gb
• Casual Listener
• I'm hoping someone can help me! I have an apple email receipt stating that my Spotify payment came out of my account last Wednesday yet from that day my Spotify has been paused because 'my last payme...
• 2017-02-28 12:06:10 AM
• 2017-03-01 7:43:06 PM
• Jemmadiane-gb
• Casual Listener
• 188 Views
• 2 replies
• 0 likes

i was changed from family premium to free

hi! just wondering if someone could help me out here.i currently have an account with family premium, it's in my brothers name and we share the same address. unfortunately, when spotify asked me to verify my account they asked for a zipcode, and livi...

• thunderbum95
• Casual Listener
• hi! just wondering if someone could help me out here. i currently have an account with family premium, it's in my brothers name and we share the same address. unfortunately, when spotify asked me to...
• 2017-03-01 7:03:32 PM
• 2017-03-01 7:41:52 PM
• Jacob
• Community Legend
• 346 Views
• 3 replies
• 0 likes
• Account
  Free
  Premium

Spotify profile coming up as a user number

Hi guy's I am trying to update my Spotify profile on different social networking site so that it shows my name. Any link that I can find for it only shows my user number is there any way I can search for it or find a link that will have my username s...

• Gidyin
• Community Legend
• Hi guy's   I am trying to update my Spotify profile on different social networking site so that it shows my name. Any link that I can find for it only shows my user number is there any way I...
• 2017-03-01 10:47:18 AM
• 2017-03-01 7:33:30 PM
• Maxim
• Spotify Star
• 281 Views
• 3 replies
• 0 likes
• Other

Switch from free to premium

I want to switch from free to premium. However it is saying my network Tesco doesn't allow Spotify. Is they any other way of me paying ?

• luciamcnair
• Newbie
• I want to switch from free to premium. However it is saying my network Tesco doesn't allow Spotify. Is they any other way of me paying ?
• 2017-03-01 6:59:38 PM
• 2017-03-01 7:04:41 PM
• Jacob
• Community Legend
• 313 Views
• 1 replies
• 0 likes

Lost control of playlists (account may have been compromised?)

Hi.I've recently been noticing my playlists and "My music" getting deleted and changed. My first thought was that my account was compromised, so I changed password on Facebook (as my account is tied to Facebook), enabled two-factor authentication, an...

• Akorsvang
• Casual Listener
• Hi. I've recently been noticing my playlists and "My music" getting deleted and changed. My first thought was that my account was compromised, so I changed password on Facebook (as my account is tie...
• 2017-03-01 4:57:51 PM
• 2017-03-01 6:10:26 PM
• Akorsvang
• Casual Listener
• 258 Views
• 2 replies
• 0 likes

Can't Change Payment Details

When I activated my Spotify account, I was a student a received the student pricing. Since then, I have graduated and I'm now charged the full $9.99/month price. My credit card expired this month and I'm trying to update payment details. When I am on...

• sarahmargaret93
• Newbie
• When I activated my Spotify account, I was a student a received the student pricing. Since then, I have graduated and I'm now charged the full $9.99/month price. My credit card expired this month and...
• 2017-03-01 5:53:19 PM
• 2017-03-01 6:07:30 PM
• Maxim
• Spotify Star
• 185 Views
• 1 replies
• 0 likes

Being charged without subscription

• Bradleytcarlson
• Newbie
• 2017-03-01 5:33:59 PM
• 2017-03-01 5:40:40 PM
• Jacob
• Community Legend
• 147 Views
• 1 replies
• 0 likes

I forgot my username and password

I need help. I used to login my Spotify account through my Facebook profile. Today I decided to cancel my Facebook account, but I don't remember my username, nor my password to login my Spotify account. To make things worse, I seem to have created an...

• claramaciel
• Newbie
• I need help. I used to login my Spotify account through my Facebook profile. Today I decided to cancel my Facebook account, but I don't remember my username, nor my password to login my Spotify accou...
• 2017-03-01 4:50:55 PM
• 2017-03-01 5:37:24 PM
• Jacob
• Community Legend
• 281 Views
• 1 replies
• 0 likes

Accounts

I have Premium. How do I add a device that can work independantly from my other devices?

• ksmillie
• Newbie
• I have Premium. How do I add a device that can work independantly from my other devices?  
• 2017-03-01 5:13:44 PM
• 2017-03-01 5:35:23 PM
• Jacob
• Community Legend
• 120 Views
• 1 replies
• 0 likes

Cancel account

I want to cancel my suscription

• Colonnoemi43
• Newbie
• I want to cancel my suscription
• 2017-03-01 5:22:50 PM
• 2017-03-01 5:27:07 PM
• Bittencourt
• Spotify Star
• 140 Views
• 1 replies
• 0 likes

Spotify and Vodafone (PT)

Hi, I am a vodafone PT customer and I am paying the spotify subscription to them. When I tried to connect my Vodafone number to spotify account it is just impossible!! I am paying a service that I am not able to use! Vodafone PT already sent the prob...

• diogo13
• Casual Listener
• Hi,    I am a vodafone PT customer and I am paying the spotify subscription to them. When I tried to connect my Vodafone number to spotify account it is just impossible!! I am paying a se...
• 2015-07-09 6:43:39 PM
• 2017-03-01 5:09:54 PM
• maluhiapt
• Newbie
• 573 Views
• 5 replies
• 0 likes
• Premium

Money refund

• Marniiixx
• Casual Listener
• 2017-03-01 4:33:49 PM
• 2017-03-01 4:37:26 PM
• Marniiixx
• Casual Listener
• 137 Views
• 1 replies
• 0 likes