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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76087 Views

28 replies

0 likes

  • 76087 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93757 Views

9 replies

2 likes

Account
Login
  • 93757 Views
  • 9 replies
  • 2 likes

How to Delete My Free Account

I messaged Spotify asking them to permanetly delete my account. I was directed here and the help pages as well. The help pages did not help me delete my account and I do not know what else to do.

Newbie

I messaged Spotify asking them to permanetly delete my account. I was directed here and the help pages as well. The help pages did not help me delete my account and I do not know what else to do.

laleli

Roadie

365 Views

1 replies

0 likes

Account
  • 365 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Name

I entered my name wrong with my address at family account how can ı fix it

Newbie

I entered my name wrong with my address at family account how can ı fix it

Erika

Roadie

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

I want to edit the address of my family account

Since adding a relative tells you that my address is incorrect.

Newbie

Since adding a relative tells you that my address is incorrect.

TobiasYoung

Composer

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

my account says i do not have premium anymore??

Hello,I have been trying to log in to my account and I have forgot my password and my old email account is attached to my spotify.... either way, I have done all of the changes they system has asked me but my account says i do not have spotify premin...

Visitor

Hello, I have been trying to log in to my account and I have forgot my password and my old email account is attached to my spotify.... either way, I have done all of the changes they system has...

TobiasYoung

Composer

756 Views

1 replies

0 likes

  • 756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge on my account

I have just seen a £14.99 withdrawal from my bank on 20/02/17. My 3 trial only started on 17th December do not sure why this money was withdrawn.

Newbie

I have just seen a £14.99 withdrawal from my bank on 20/02/17. My 3 trial only started on 17th December do not sure why this money was withdrawn.

M3t4lr3d3nk

Newbie

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid for a year but want to upgrade to family

Hi, I have paid for 1 year for premium, I now want to upgrade to family, is there anyway I can just pay the difference rather than cancel and loose my money.ThanksPaul

Newbie

Hi, I have paid for 1 year for premium, I now want to upgrade to family, is there anyway I can just pay the difference rather than cancel and loose my money. Thanks Paul

Erika

Roadie

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on ps4

i linked my account to my previous ps3 which broke, now when trying to link spotify with my new ps4 it will not allow me to, it says "spotify account already linked with playstation or soney entertainment system, please log in with the sony account l...

Newbie

i linked my account to my previous ps3 which broke, now when trying to link spotify with my new ps4 it will not allow me to, it says "spotify account already linked with playstation or soney entertai...

Erika

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Can I cancel a subscription from a locked Facebook account?

I need to either unlink or delete my premium membership from a different account that the one I'm posting on. I can only log in to the account through Facebook, and the Facebook account is currently locked and I am unable to enter it, which also mean...

Newbie

I need to either unlink or delete my premium membership from a different account that the one I'm posting on. I can only log in to the account through Facebook, and the Facebook account is currently ...

KatesHere

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

What day of month will Spotify premium charge me?

I have free trial and am about to start paying for premium. What day of the month will it charge me?

Newbie

I have free trial and am about to start paying for premium. What day of the month will it charge me?

Marleynawarner1

Newbie

9344 Views

3 replies

0 likes

  • 9344 Views
  • 3 replies
  • 0 likes

Cancelled Subscription

Cancelled Subscription last month and it still came out this month do to financal issues and it just came out of my paypal and i do not have the money for it as i cancelled itHelp pls i do want to come back just do want this to effect that

Newbie

Cancelled Subscription last month and it still came out this month do to financal issues and it just came out of my paypal and i do not have the money for it as i cancelled it Help pls i do want to ...

KatesHere

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Fan Insight Requested but never heard back from Spotify.

Hi, I've been requesting Fan Insight for a month now, multiple times, and i havent received any feedback from spotify. When i try to contact them, they tell to me they only take care of customer service. So im trying to get fan insight for my artist ...

Regular

Hi, I've been requesting Fan Insight for a month now, multiple times, and i havent received any feedback from spotify. When i try to contact them, they tell to me they only take care of customer serv...

Hubo

Community Legend

690 Views

6 replies

0 likes

Account
Other
  • 690 Views
  • 6 replies
  • 0 likes

Account premium staat nu op free

Ik heb een spotify premium account, als ik nu wil luisteren staat mijn account opeens op free terwijl ik gewoon betaald heb. Ik heb al eer keer opnieuw ingelogd, dit helpt alleen niet.

Newbie

Ik heb een spotify premium account, als ik nu wil luisteren staat mijn account opeens op free terwijl ik gewoon betaald heb. Ik heb al eer keer opnieuw ingelogd, dit helpt alleen niet.

Hubo

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Family subscription

When I signed up and went to the screen to add family members, I thought that I was supposed to put my family members name and address, but now I am not sure, because the next field didn't ask for it. Should I have put my name in that section, and if...

Newbie

When I signed up and went to the screen to add family members, I thought that I was supposed to put my family members name and address, but now I am not sure, because the next field didn't ask for it...

Maxim

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Wachtwoord instellen

Ik heb een Spotify account aangemaakt via een abbonement van KPN.Ik heb een activeringscode gekregen en een account aangemaakt via facebook.Daarna heb ik een mail gekregen om een wachtwoord aan te maken om op apparaten in te loggen.Die link heeft mee...

Newbie

Ik heb een Spotify account aangemaakt via een abbonement van KPN. Ik heb een activeringscode gekregen en een account aangemaakt via facebook. Daarna heb ik een mail gekregen om een wachtwoord aan t...

Hubo

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Contas Premium Familiar, problema de Vínculo.

Olá ^^, eu sou Gabriel!Estou com problemas com as contas vinculadas ao meu plano premium familiar, algumas delas não é possível vincular ao plano, todas estão cadastradas no mesmo endereço, sendo que 2 delas estão funcionando perfeitamente e as outra...

Newbie

Olá ^^, eu sou Gabriel! Estou com problemas com as contas vinculadas ao meu plano premium familiar, algumas delas não é possível vincular ao plano, todas estão cadastradas no mesmo endereço, se...

Bittencourt

Spotify Star

529 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 529 Views
  • 2 replies
  • 0 likes

Nao consigo logar

Esqueci minha senha, e tentei a restauração dela. Colocando o meu e-mail, aparece que a conta cadastrada tem um nome de usuário que não corresponde com o meu, o que eu faço?

Visitor

Esqueci minha senha, e tentei a restauração dela. Colocando o meu e-mail, aparece que a conta cadastrada tem um nome de usuário que não corresponde com o meu, o que eu faço?

Hirosue

Casual Listener

568 Views

3 replies

0 likes

Login
  • 568 Views
  • 3 replies
  • 0 likes

Have I been hacked?!

Mystery devices with labels like 'Laptop.1778627' keep taking over my Spotify while I'm tryign to play my own music. WHAT THE **bleep**?! Anyoen have something similar happen? What's the solution?!

Newbie

Mystery devices with labels like 'Laptop.1778627' keep taking over my Spotify while I'm tryign to play my own music.  WHAT THE **bleep**?!  Anyoen have something similar happen?   Wh...

user-removed

Not applicable

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Can't get back to premium

I recently downgraded to Spotify free and now that I am wanting to go back to premium, every time I enter my credit card information it says that there is an issue with my credit card.. But I have used it for other purchases just fine. I have logged ...

Casual Listener

I recently downgraded to Spotify free and now that I am wanting to go back to premium, every time I enter my credit card information it says that there is an issue with my credit card.. But I have us...

Jaxx86

Music Fan

341 Views

3 replies

0 likes

  • 341 Views
  • 3 replies
  • 0 likes

Solved!! no longer a student, still want premium

i signed up for spotify premium a few years back in college and i've had the discount ever since (even though i graduated last year, i just totally forgot about it) and my credit card just expired. i'm trying to update my payment info, but when i do ...

Casual Listener

i signed up for spotify premium a few years back in college and i've had the discount ever since (even though i graduated last year, i just totally forgot about it) and my credit card just expired. &...

Maxim

Spotify Star

2289 Views

4 replies

0 likes

Account
Subscription
  • 2289 Views
  • 4 replies
  • 0 likes