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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403796 Views
  • 958 replies
  • 107 likes
  • Account
  • 403796 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174137 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174137 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99752 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99752 Views
  • 68 replies
  • 10 likes

I have been charged and payment is not reflected

Hello,Spotify asked to update payment details, I did, and when I click update I got charged but the account says I didnt update my CC details.What can I do? my bank already reflects the spotify Charge

  • Newbie
  • Hello, Spotify asked to update payment details, I did, and when I click update I got charged but the account says I didnt update my CC details. What can I do? my bank already reflects the spotify C...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Unable to login via Facebook on husbands iphone

I am wanting to open my Spotify premium account on my husband's iPhone but he has the free Spotify and even if he logs out I cannot then login with my details as I log in with Facebook. Is there anyway I can cancel the standard Spotify that he has an...

  • Newbie
  • I am wanting to open my Spotify premium account on my husband's iPhone but he has the free Spotify and even if he logs out I cannot then login with my details as I log in with Facebook. Is there anyw...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

family account won't work

I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at the same address

  • Newbie
  • I have just created a family account on spotify, but because my facebook stated I lived in Peru (I have since changed it) none of my family can now log into my account. what do i do? we all live at t...
  • osornios
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

cant log in

My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathey say page expired. ive tried multiple trimes.Ican ...

  • Newbie
  • My phone recently restared and I lost all of my pictures and some apps. I tried to reinstall Spotify and i can't. it tells me me password is wrong they send me th email and i enter in a new one nathe...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Cambio de direccion

Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias

  • Newbie
  • Hola, tenia una cuenta de por parte de mi hermano, ahora estoy pagando una premium para q mi familia tenga las suyas, pero no puedo cambiar mi direccion de CP, alguno sabe como hacerlo? gracias
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Payment Failure

Hello All,Multiple times this has happened when I've confirmed payment information on my card.Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged.Yet the payment HAS been taken out my bank account.Bee...

  • Casual Listener
  • Hello All, Multiple times this has happened when I've confirmed payment information on my card. Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been cha...
  • jean3601
  • Community Legend
  • 263 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 263 Views
  • 3 replies
  • 0 likes

kan inte ladda ner spotify

Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på ***************, og jeg har brug for et nyt brugernavn og adgangskode. Vh Torben Thrue Mobil **********

  • Newbie
  • Vi har spotify konto ************@live.dk, men jeg kan ikke logge ind på  ***************, og jeg har brug for et nyt brugernavn og adgangskode.  Vh Torben Thrue Mobil **********
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

Premium spotify

1 month in premium spotify there is 30 days or 28 days?Because i bought 1 month premium spotify and get 28 days

  • Visitor
  • 1 month in premium spotify there is 30 days or 28 days? Because i bought 1 month premium spotify and get 28 days
  • jean3601
  • Community Legend
  • 225 Views
  • 3 replies
  • 1 likes
  • Premium
  • 225 Views
  • 3 replies
  • 1 likes

Studying Abroad messed up my subscription

I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicked me off because I was not living in the home addre...

  • Newbie
  • I recently arrived at London for a study abroad program. Once I was logged onto the wifi here my premium account was changed to a free account. I am on a family plan so i figured they must have kicke...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

"There Seems to be an Issue with your Spotify Account"

Help! I am trying to log onto Spotify on my LG TV as I've done in the past. It shows my account but there is an error message that says "There seems to be an issue with your Spotify account. Please go to spotify.com/lg to create your account." I have...

  • Newbie
  • Help!   I am trying to log onto Spotify on my LG TV as I've done in the past. It shows my account but there is an error message that says "There seems to be an issue with your Spotify account....
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Song not Available....on some devices

I have been having an issue for multiple weeks now, where I have error codes that say this: "Song not available. If you have the file on your computer you can import it".Here is the issue though, this only seems to be happening on my Macbook Pro. I c...

  • Casual Listener
  • I have been having an issue for multiple weeks now, where I have error codes that say this: "Song not available.  If you have the file on your computer you can import it". Here is the issue tho...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

New e-mail in use, old contact dead, can't change it

I've changed my ISP provider, and therefore have a new e-mail address. I'm using the FB loging link, and FB has allowed me to update my e-mail contact. However, Spotify will not allow me to log in. And when I try to reset password, it obviously doesn...

  • Newbie
  • I've changed my ISP provider, and therefore have a new e-mail address.  I'm using the FB loging link, and FB has allowed me to update my e-mail contact.  However, Spotify will not allow me ...
  • osornios
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Overcharged for Student Discount

I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student, and have not changed my status or payment method....

  • Newbie
  • I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student...
  • lucybayes
  • Newbie
  • 1219 Views
  • 2 replies
  • 0 likes
  • 1219 Views
  • 2 replies
  • 0 likes

Perhe spotify ei toimi

Hei Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu 29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä aikaa musiikkia.Mitä pitää tehdä? t. Satu

  • Visitor
  • Hei   Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu  29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä ai...
  • Bittencourt
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Hacked account?

My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted all 3rd party apps. I changed a few other settings and the pr...

  • Newbie
  • My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted al...
  • osornios
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
  • 120 Views
  • 1 replies
  • 0 likes

Error code:3 - Invalid Password or Username - Premium Account

I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.

  • Casual Listener
  • I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Login
  • 233 Views
  • 1 replies
  • 0 likes

Direccion

Como cambiar la dirección de mi cuenta

  • Newbie
  • Como cambiar la dirección de mi cuenta
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Profile name change

My spotify account connects to FacebookMy facebook display name was Sam LinSo Spotify change display/profile name as Sam Linand now My facebook display name is 黃文輝(chinese)But spotify profile name still appear as Sam Lin instead of 黃文輝 Any way to mak...

  • Newbie
  • My spotify account connects to Facebook My facebook display name was Sam Lin So Spotify change display/profile name as Sam Lin and now My facebook display name ...
  • osornios
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Subscription

I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium because of the old account.

  • Newbie
  • I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium ...
  • feelikeastrangr
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes