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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
  • 80598 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654558 Views

13 replies

4 likes

Account
  • 654558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735119 Views

18 replies

29 likes

  • 735119 Views
  • 18 replies
  • 29 likes

Superuser Contribution why is it saying user[enter long string of numbers here] for my account

yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it still is just user then you guessed it more **bleep**...

Newbie

yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it st...

user-removed

Not applicable

278 Views

1 replies

0 likes

Account
  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Trying to Update Payment Method: Defaults to Spotify Student

I've been trying to find the customer service help form... I've been attempting to update my payment method as I got a new debit card. Each time I push "update preferences" after entering the information, my card is charged $5.33 but then it won't go...

Newbie

I've been trying to find the customer service help form...   I've been attempting to update my payment method as I got a new debit card.   Each time I push "update preferences" after en...

MonicaM_Bogota

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Spotify for Family

Already an existing premium member as are my childrenTrying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer serv...

Newbie

Already an existing premium member as are my children Trying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of c...

KatesHere

Community Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Facebook was deactivated

My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?

Casual Listener

My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?

Catee

Community Legend

347 Views

5 replies

0 likes

  • 347 Views
  • 5 replies
  • 0 likes

Superuser Contribution The reason I'm cancelling...

Spotify is fine if all you want to do is create playlists from music you want to look up and add. However, I'm one of those users that wants to start building my playlist and my likes based on picking an artist and then finding related music. This is...

Casual Listener

Spotify is fine if all you want to do is create playlists from music you want to look up and add.   However, I'm one of those users that wants to start building my playlist and my likes based ...

Leo

Spotify

378 Views

3 replies

0 likes

Subscription
  • 378 Views
  • 3 replies
  • 0 likes

children don't have email

I just signed up for the family account. My children don't have email addresses. How do I set up their UN and PSWD?Thank you. Jennifer Kitchen

Newbie

I just signed up for the family account. My children don't have email addresses. How do I set up their UN and PSWD? Thank you.  Jennifer Kitchen

ErikG

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mensagem: "Falha ao verificar recibo"

Tenho a assinatura do Spotify Premium e minha conta voltou para Free. O Spotify está enviando a seguinte mensagem: "Falha ao Verificar Recibo". Entrei em contato com o Itunes, visto que meus pagamentos estão sendo debitados, e eles me disseram que ti...

Newbie

Tenho a assinatura do Spotify Premium e minha conta voltou para Free. O Spotify está enviando a seguinte mensagem: "Falha ao Verificar Recibo". Entrei em contato com o Itunes, visto que meus pagament...

user-removed

Not applicable

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution No pueden verificar la cuenta de mis familiares.

El 7 de enero me llegó un correo avisandome que ninguna de las cuentas de mis familiares se habian verificado, y que tenían 7 días para poder verificarlo (o sea hasta el 14 de enero) sino iban a pasar a una cuenta GRATIS, la q es limitada.El día de h...

Casual Listener

El 7 de enero me llegó un correo avisandome que ninguna de las cuentas de mis familiares se habian verificado, y que tenían 7 días para poder verificarlo (o sea  hasta el 14 de enero) sino iban ...

yamilemosri

Newbie

11523 Views

2 replies

1 likes

Subscription
  • 11523 Views
  • 2 replies
  • 1 likes

Activate code

Were ia codo tô activate premium account????Were o found This ?

Newbie

Were ia codo tô activate premium account???? Were o found This ?

Hubo

Community Legend

1773 Views

1 replies

1 likes

  • 1773 Views
  • 1 replies
  • 1 likes

Charged for month after account had been cancelled

Is there any way I can be reimbursed the money I was charged, for a month when my spotify subscription had been cancled?

Casual Listener

Is there any way I can be reimbursed the money I was charged, for a month when my spotify subscription had been cancled?

feelikeastrangr

Community Legend

474 Views

5 replies

0 likes

  • 474 Views
  • 5 replies
  • 0 likes

My account has not been reactivated

I paid on iTunes for one month of family Premium. I have yet to have it activated after several trips through "help" flow and a bunch of useless emails. It usually activates instantly and automatically.

Newbie

I paid on iTunes for one month of family Premium. I have yet to have it activated after several trips through "help" flow and a bunch of useless emails. It usually activates instantly and automatical...

Catee

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Refusal of card

Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?

Newbie

Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?

Bittencourt

Spotify Star

199 Views

1 replies

0 likes

Account
Premium
Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! A family member lives in other country

I have a cousin who lives in Latvia, but I myself live in Norway. I have had this Spotify premium subscripton where both me and him can use my account without interrupting each other while we listen to the music. Then I upgrated it to family subscrip...

Newbie

I have a cousin who lives in Latvia, but I myself live in Norway. I have had this Spotify premium subscripton where both me and him can use my account without interrupting each other while we listen ...

Cloudyboy_88

Visitor

728 Views

3 replies

0 likes

  • 728 Views
  • 3 replies
  • 0 likes

Can't pay with paypal

Whenever I want to get a premium account and choose to pay with PayPal, I log in with my PayPal account and comfirm the payment, I get back to the "Choose a payment method" page. I don't have money on my PayPal but it normally gets automaticly transv...

Casual Listener

Whenever I want to get a premium account and choose to pay with PayPal, I log in with my PayPal account and comfirm the payment, I get back to the "Choose a payment method" page. I don't have money o...

Catee

Community Legend

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

Switched from Personal to Premium Family Plan - Question about Payment

I recently joined my Premium Family account, however, I had a personal account beforehand. Is there anything I need to do to make sure I'm not still going to be charged monthly for my personal account? Or do those payments automatically turn off once...

Newbie

I recently joined my Premium Family account, however, I had a personal account beforehand. Is there anything I need to do to make sure I'm not still going to be charged monthly for my personal accoun...

OviiiOne

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switcing payment method.

Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site . Even when I went on the Canadian site and re ent...

Newbie

Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site...

hellfishracing

Newbie

262 Views

2 replies

0 likes

  • 262 Views
  • 2 replies
  • 0 likes

canceling a subscription during 30 day free trial

Hi, so today is the 12th of January but my free trail ends on the 16th. I dont want spotify premium after my free trial ends. I didnt really even want the free trail to begin with. I think i accidentally tapped something. How do i cancel it before im...

Newbie

Hi, so today is the 12th of January but my free trail ends on the 16th. I dont want spotify premium after my free trial ends. I didnt really even want the free trail to begin with. I think i accident...

zprimus100

Newbie

4131 Views

3 replies

0 likes

  • 4131 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Adress

family adressi cant quite remember whats my adress in my family, so i cant login in to another user, because i dont know the adress.someone help me plswhere can i find all my info,Tnks

Newbie

family adress i cant  quite remember whats my adress  in my family, so i cant login in to another user, because i dont know the adress. someone help me pls where can i find all my info, ...

btorgay

Newbie

674 Views

4 replies

0 likes

  • 674 Views
  • 4 replies
  • 0 likes

Solved!! E-Mail doesn't exist anymore

Hey, I used my Facebook account in the past for connecting to my Spotify account. After I deleted my Facebook I opened a new account with my university email address to log in. This email does not exist anymore. I am also not able to read emails in t...

Casual Listener

Hey, I used my Facebook account in the past for connecting to my Spotify account. After I deleted my Facebook I opened a new account with my university email address to log in. This email does not ex...

Eriii_91

Casual Listener

3905 Views

2 replies

0 likes

  • 3905 Views
  • 2 replies
  • 0 likes

Can't login

The email that is on my account I can no longer use, and I was logged out of my account so I can't change it now. I have no way of logging in and I don't want to be paying for premium I'm not using it. Is there anyway I can get the email switched wit...

Visitor

The email that is on my account I can no longer use, and I was logged out of my account so I can't change it now. I have no way of logging in and I don't want to be paying for premium I'm not using i...

ErikG

Roadie

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes