I'm still on spotify free

I just bought spotify premium twice, i still get ads and linited skips and i cant choose the songs i want. I paid using Mol or Money online and the receipt is in my email. I already tried other accounts including my facebook and i tried logging in wi...

• Yun-ph
• Casual Listener
• I just bought spotify premium twice, i still get ads and linited skips and i cant choose the songs i want. I paid using Mol or Money online and the receipt is in my email. I already tried other accou...
• 2017-02-17 3:15:24 AM
• 2017-02-17 4:22:40 AM
• Yun-ph
• Casual Listener
• 193 Views
• 2 replies
• 0 likes

Superuser Contribution Free to premium with Fido

Hi there,I had Spotify premium with Fido for 2 years and in the midst of the two years I changed my phone plan a bit and then got 6 months of premium. My Spotify account has changed to the free subscription and when I log onto it with Fido it says th...

• murtazaj86
• Newbie
• Hi there, I had Spotify premium with Fido for 2 years and in the midst of the two years I changed my phone plan a bit and then got 6 months of premium. My Spotify account has changed to the free sub...
• 2017-01-02 7:02:59 AM
• 2017-02-17 3:24:27 AM
• AndyJoel
• Spotify Legend
• 237 Views
• 1 replies
• 0 likes
• Account
  Subscription

Superuser Contribution The wrong email address is in my profile AND I forgot my password

So I can't reset my password because no email comes, and I can't update my email because it requires a password. I wrote it down, and it should be right, but it says it isn't. Help please!

• prmw2015
• Newbie
• So I can't reset my password because no email comes, and I can't update my email because it requires a password. I wrote it down, and it should be right, but it says it isn't. Help please!
• 2017-01-02 7:08:05 AM
• 2017-02-17 3:19:30 AM
• AndyJoel
• Spotify Legend
• 217 Views
• 1 replies
• 1 likes

Superuser Contribution Spotify premium won't register my number, i already type my correct number but they said they not ab

Spotify premium won't register my number, i already type my correct number but they said they not able to send the pin code to my phone number. What should i do?

• Robert1509
• Casual Listener
• Spotify premium won't register my number, i already type my correct number but they said they not able to send the pin code to my phone number. What should i do?
• 2017-01-02 5:22:36 PM
• 2017-02-17 3:18:14 AM
• AndyJoel
• Spotify Legend
• 546 Views
• 1 replies
• 0 likes
• Account
  Subscription

Superuser Contribution Spotify gifted problem

My sister paid and signed up my email and cell phone number forSpotify premium for a holiday gift and Spotify still has me as basic. Where is the disconnect?????

• eastfallseyes
• Newbie
• My sister paid and signed up my email and cell phone number forSpotify premium for a holiday gift and Spotify still has me as basic. Where is the disconnect?????
• 2017-01-03 2:29:30 AM
• 2017-02-17 3:16:59 AM
• AndyJoel
• Spotify Legend
• 176 Views
• 1 replies
• 0 likes

Superuser Contribution 30-day free trial

I just subscribed to the 30-day free trial today 01/03/2017. After I subscribed there was this thing that said my trial expires on January 07, 2017. Is that a bug? Or so much for 30 days

• kirkexequiel
• Newbie
• I just subscribed to the 30-day free trial today 01/03/2017. After I subscribed there was this thing that said my trial expires on January 07, 2017. Is that a bug? Or so much for 30 days
• 2017-01-03 2:51:25 AM
• 2017-02-17 3:15:23 AM
• AndyJoel
• Spotify Legend
• 148 Views
• 1 replies
• 0 likes
• Account
  Free
  Subscription

Superuser Contribution SPOTIFY PREMIUM: Undeliverable PIN Code

Hi, I used to have premium access in my spotify account, but during this month, Spotify failed to transact with my the phone number I am using and says that I should re-update my payment method. I am using Pay by Mobile, Smart, but an alert message s...

• periwinkle_
• Newbie
• Hi, I used to have premium access in my spotify account, but during this month, Spotify failed to transact with my the phone number I am using and says that I should re-update my payment method....
• 2017-01-03 4:52:19 AM
• 2017-02-17 3:12:48 AM
• AndyJoel
• Spotify Legend
• 381 Views
• 1 replies
• 0 likes

Superuser Contribution Charged twice because of a family sharing on IOS

Hey!I have been charged twice, because of a family sharing. Spotify payments are linked to my account, but I didn't have enough funds there, and my partner got a email, that the subscription is on pause, but he paid it himself from the mail's link. A...

• saskiap
• Newbie
• Hey! I have been charged twice, because of a family sharing. Spotify payments are linked to my account, but I didn't have enough funds there, and my partner got a email, that the subscription is o...
• 2017-01-03 8:43:07 AM
• 2017-02-17 3:12:32 AM
• AndyJoel
• Spotify Legend
• 178 Views
• 1 replies
• 0 likes

Superuser Contribution Cant receive a PIN for Payment confirmation

Hi Team. Im a premium subscriber for a long time already . I received an an email from you guys indicating that my premium account was paused due to payment cannot be taken from my postpaid account (SMART) . I tried calling my network provider which ...

• grooverpalar
• Newbie
• Hi Team. Im a premium subscriber for a long time already . I received an an email from you guys indicating that my premium account was paused due to payment cannot be taken from my postpaid account (...
• 2017-01-03 11:56:54 AM
• 2017-02-17 3:05:48 AM
• AndyJoel
• Spotify Legend
• 216 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution Apparently my account both exists and doesn't exist at the same time.

Signed up. Tried to log in. Said name or password was incorrect. So I clicked reset password. Asked for my account. Entered it. Said that account does not exist. So I figure I'll do it all over again. "That email address is already in use" Okay then ...

• Xandros2000
• Casual Listener
• Signed up. Tried to log in. Said name or password was incorrect. So I clicked reset password. Asked for my account. Entered it. Said that account does not exist. So I figure I'll do it all over again...
• 2017-01-24 9:40:38 AM
• 2017-02-17 3:05:39 AM
• Xandros2000
• Casual Listener
• 531 Views
• 2 replies
• 0 likes
• Desktop

Superuser Contribution Lost my email address and can't connect

So I have a spotify premium account and I forgot my password. Unfortunately, before that happened, my email

• PhilboHobbit
• Newbie
• So I have a spotify premium account and I forgot my password. Unfortunately, before that happened, my email
• 2017-01-03 8:20:14 PM
• 2017-02-17 3:04:34 AM
• AndyJoel
• Spotify Legend
• 268 Views
• 1 replies
• 0 likes
• Login

Superuser Contribution Spotify Do not let cancel subscription URGENT

the cancel option does not appear. I need cancel the subscription

• z4rc0rt
• Casual Listener
• the cancel option does not appear. I need cancel the subscription
• 2017-01-03 9:24:09 PM
• 2017-02-17 3:03:30 AM
• AndyJoel
• Spotify Legend
• 149 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Superuser Contribution 3 month premium deal paid by phone not working

I recently paid for the 3 month deal and paid by phone and received a text with the PIN code but all Spotify would let me do is a 7 day trial and I can't use the code anywhere. I have paid for it so why can't I use it? I go onto get premium and it ju...

• Dannnk
• Newbie
• I recently paid for the 3 month deal and paid by phone and received a text with the PIN code but all Spotify would let me do is a 7 day trial and I can't use the code anywhere. I have paid for it so ...
• 2017-01-08 6:19:08 PM
• 2017-02-17 3:02:24 AM
• AndyJoel
• Spotify Legend
• 172 Views
• 1 replies
• 0 likes

Superuser Contribution Cambio a plan familiar

Hola! Tengo mi cuenta en premium individual y quiero cambiar a familiar, ya hice 6 intentos ayer y 2 hoy, me aparece una leyenda de que mi banco está teniendo un mal día. Hablé al banco desde ayer y me informaron que mi tarjeta esta en perfectas cond...

• yoyabv
• Newbie
• Hola! Tengo mi cuenta en premium individual y quiero cambiar a familiar, ya hice 6 intentos ayer y 2 hoy, me aparece una leyenda de que mi banco está teniendo un mal día. Hablé al banco desde ayer y ...
• 2017-01-13 5:22:21 PM
• 2017-02-17 3:00:31 AM
• AndyJoel
• Spotify Legend
• 195 Views
• 1 replies
• 0 likes

FRAUDULENT USE OF MY MOBILE PHONE NUMBER TO INITIATE SPOTIFY PREMIUM SERVICE

I HAVE NEVER HAD ANY WISH TO USE SPOTIFY ; I DON'T HAVE IT INSTALLED ON ANY DEVICE; I HAVE NEVER ACCESSED A SPOTIFY APP, NOR HAVE I AGREED TO PAYING FOR, OR USING MY MOBILE PHONE TO USE ANY SPOTIFY PRODUCT; HOWEVER, SPOTIFY HAVE TAKEN £9.99 AND STATE...

• aabaana
• Newbie
• I HAVE NEVER HAD ANY WISH TO USE SPOTIFY ; I DON'T HAVE IT INSTALLED ON ANY DEVICE; I HAVE NEVER ACCESSED A SPOTIFY APP, NOR HAVE I AGREED TO PAYING FOR, OR USING MY MOBILE PHONE TO USE ANY...
• 2015-04-08 12:07:29 AM
• 2017-02-17 2:50:58 AM
• Chipzchipping
• Newbie
• 648 Views
• 2 replies
• 0 likes
• Account

Superuser Contribution I had old acct assoc with my email. Had to start a new acct with a new email, now says already acct

• doglegblog115
• Newbie
• 2017-01-23 10:07:46 PM
• 2017-02-17 2:50:46 AM
• AndyJoel
• Spotify Legend
• 172 Views
• 1 replies
• 0 likes

Purchased premium not delivered

I' ve purchased a premium Spotify for 12 months as a gift for my nephew's birthday. I've received payment confirmation by Paypal for 119,88€ but no email confirmation from Spotify nor a gift mail has been received by my nephew... . Can you please hel...

• Luzzola
• Casual Listener
• I' ve purchased a premium Spotify for 12 months as a gift for my nephew's birthday. I've received payment confirmation by Paypal for 119,88€ but no email confirmation from Spotify nor a gift mail has...
• 2017-02-05 6:41:21 PM
• 2017-02-17 2:50:23 AM
• Catee
• Community Legend
• 356 Views
• 3 replies
• 0 likes

Superuser Contribution Student account

HiI've previously had a student account and have come to renew it however it is asking for my NUS extra card. How can I update it from unidays as my NUS card expired and I won't be getting another one as I never used it.Thanks

• studentnurse
• Newbie
• Hi I've previously had a student account and have come to renew it however it is asking for my NUS extra card. How can I update it from unidays as my NUS card expired and I won't be getting another ...
• 2017-01-24 9:13:05 AM
• 2017-02-17 2:50:14 AM
• AndyJoel
• Spotify Legend
• 1615 Views
• 1 replies
• 0 likes

Superuser Contribution Can't make a payment

Hi, I'm paying my spotify premium by my carrier, Smart prepaid. However I was out of my track to load the day of the payment so when I tried to update the payment details and did it again for the Smart prepaid load there's this error I'm encountering...

• roxysue7
• Casual Listener
• Hi, I'm paying my spotify premium by my carrier, Smart prepaid. However I was out of my track to load the day of the payment so when I tried to update the payment details and did it again for the Sma...
• 2017-01-25 12:51:41 PM
• 2017-02-17 1:58:10 AM
• AndyJoel
• Spotify Legend
• 206 Views
• 1 replies
• 0 likes
• Subscription