Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80429 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653891 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734366 Views
18 replies
29 likes
Hi - both myself and my wife are Premium members. I recently signed up for the Premium Family account and invited my kids. My daughter signed up and her account is only showing as a Free account. I want to cancel my wife's Premium subscription but su...
Hi - both myself and my wife are Premium members. I recently signed up for the Premium Family account and invited my kids. My daughter signed up and her account is only showing as a Fre...
Not applicable
221 Views
1 replies
0 likes
Here's what we got from you: Hi. I received a notification that says 'You're Premium now" so I thought I already retrieved my Premium Here's what we got from you: Hi. I received a notification that says 'You're Premium now" so I thought I already ret...
Here's what we got from you: Hi. I received a notification that says 'You're Premium now" so I thought I already retrieved my Premium Here's what we got from you: Hi. I received a notification that s...
Community Legend
281 Views
3 replies
0 likes
So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email has already made an email account (login failed) Pl...
So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email ...
Community Legend
809 Views
8 replies
0 likes
Hi, yesterday i logged me in sucessfully with username and password. Today must login again (dont know why) and spotify says : ivalid username or password, but i didn't changed my password or username! Can someone help me pls because the account is i...
Hi, yesterday i logged me in sucessfully with username and password. Today must login again (dont know why) and spotify says : ivalid username or password, but i didn't changed my password or usernam...
Casual Listener
206 Views
1 replies
0 likes
Hi! I've paid my subscription via e-mobile banking. But somehow there's a problem with the status of payment. It (the e-mobile) said my payment is on hold. Im afraid it would be paid after the time limit. Can you help? Thank you -p.s. Sorry about my ...
Hi! I've paid my subscription via e-mobile banking. But somehow there's a problem with the status of payment. It (the e-mobile) said my payment is on hold. Im afraid it would be paid after the time l...
Roadie
789 Views
1 replies
0 likes
Hello, how can I change my home adress (country, street, postal code) ? Thanks
Hello, how can I change my home adress (country, street, postal code) ? Thanks
Roadie
355 Views
1 replies
0 likes
Hello guys, So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but it won't let me because the old account is still connected....
Hello guys, So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but i...
Roadie
401 Views
1 replies
0 likes
I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have 1 new subscription and update in the Spotify Commu...
I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have...
Roadie
322 Views
1 replies
0 likes
I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it ends Feb12, so the subscription didn't expire, I was t...
I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it end...
Roadie
506 Views
3 replies
0 likes
I can't verify my account
I can't verify my account
Spotify Star
283 Views
1 replies
0 likes
Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account
Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account
Spotify Star
174 Views
1 replies
0 likes
Had to log back into my account but it hasn't logged me into my premium account which I'm paying for. How do I access my premium account and get access to all my Playlists that have also disappeared? Thanks Mel
Had to log back into my account but it hasn't logged me into my premium account which I'm paying for. How do I access my premium account and get access to all my Playlists that have also disappeared?...
Roadie
241 Views
1 replies
0 likes
I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on the Free trial, which makes no sense. Please help.
I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on ...
Roadie
370 Views
1 replies
0 likes
I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him. How do we connect?
I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him. How do we connect?
Roadie
1013 Views
1 replies
0 likes
How do I cancel my premium because I dont want it no more and don't wanna be charged
How do I cancel my premium because I dont want it no more and don't wanna be charged
Community Legend
327 Views
1 replies
0 likes
What to do i am subscribed with spotify family via credit card. I updated my spotify but then when i checked my subscription, it became "free". I asked my other family member and still they have premium subscription? Can anyone please help me? Thanks...
What to do i am subscribed with spotify family via credit card. I updated my spotify but then when i checked my subscription, it became "free". I asked my other family member and still they have prem...
Roadie
301 Views
1 replies
0 likes
yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it still is just user then you guessed it more **bleep**...
yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it st...
Not applicable
278 Views
1 replies
0 likes
I've been trying to find the customer service help form... I've been attempting to update my payment method as I got a new debit card. Each time I push "update preferences" after entering the information, my card is charged $5.33 but then it won't go...
I've been trying to find the customer service help form... I've been attempting to update my payment method as I got a new debit card. Each time I push "update preferences" after en...
Roadie
396 Views
1 replies
0 likes
Already an existing premium member as are my childrenTrying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer serv...
Already an existing premium member as are my children Trying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of c...
Community Legend
275 Views
1 replies
0 likes
