Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yaghmour
  • Visitor
  • 408353 Views
  • 960 replies
  • 107 likes
  • Account
  • 408353 Views
  • 960 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177740 Views
  • 119 replies
  • 114 likes
  • Account
  • 1177740 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100435 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100435 Views
  • 68 replies
  • 10 likes

How do you create a artist profile?

Hello, I have signed into Spotify through Facebook and now I officially have a personal acount. I am looking to create an artist account so I can upload my music. How does one go about doing that? The only thing I have found is how to verify an artis...

  • Regular
  • Hello,   I have signed into Spotify through Facebook and now I officially have a personal acount. I am looking to create an artist account so I can upload my music. How does one go about doing...
  • ErikG
  • Roadie
  • 950 Views
  • 3 replies
  • 0 likes
  • 950 Views
  • 3 replies
  • 0 likes

Disabled account...premium playlists lost??

My Spotify Premium account was linked to my mom's credit card. After several months, she forgot that she had given me permission to link the account to her card and, unaware of what "Spotify" was, she became concerned by the monthly charge and denied...

  • Newbie
  • My Spotify Premium account was linked to my mom's credit card. After several months, she forgot that she had given me permission to link the account to her card and, unaware of what "Spotify" was, sh...
  • ErikG
  • Roadie
  • 3002 Views
  • 2 replies
  • 0 likes
  • 3002 Views
  • 2 replies
  • 0 likes

$12.99 charge?

Hi, So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyone else? How do you suggest I go about getting it remedied? Thanks so much! V...

  • Casual Listener
  • Hi,   So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyo...
  • Leonarda1
  • Casual Listener
  • 22048 Views
  • 15 replies
  • 0 likes
  • Premium
    Subscription
  • 22048 Views
  • 15 replies
  • 0 likes

Cancelling Subscription

If I canceled my subscription today, will I be charged again the day my account goes back to regular (free) Spotfiy? Or, as soon as I cancel will they immediately stop charging me?

  • Newbie
  • If I canceled my subscription today, will I be charged again the day my account goes back to regular (free) Spotfiy? Or, as soon as I cancel will they immediately stop charging me?
  • KatesHere
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Cant play offline playlists anymore

Hello friends! I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card information for the next payment of the second year (that will ...

  • Casual Listener
  • Hello friends!   I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card inf...
  • jean3601
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Keeps on returning to the log in page of paypal

Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. Paypal has a balance and a valid credit card.

  • Newbie
  • Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. ...
  • lucyfolkstudio
  • Newbie
  • 3316 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 3316 Views
  • 2 replies
  • 0 likes

Spotify owes me 11 months premium subscription

Can someone advise me I bought 12 months of spotify premium subscription on 10th December 2016 and Ive just downloaded spotify on my new smartphone after changing my password and there is no record of my 1 years subscription on my account !!!!In fact...

  • Visitor
  • Can someone advise me I bought 12 months of spotify premium subscription on 10th December 2016 and Ive just downloaded spotify on my new smartphone after changing my password and there is no record o...
  • jean3601
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
  • 415 Views
  • 1 replies
  • 0 likes

Spotify family

I have sent a invition to a family member, but he cant accept it. It says that the code its right. What shall we do?

  • Newbie
  • I have sent a invition to a family member, but he cant accept it. It says that the code its right. What shall we do?
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

HELP! Password Issues with a deactivated email account

Hello. I began using spotify in 2010 and used my then email account. I deactivated that account many years ago and I have now tried to change the email on my account settings. However to change the account I need to put in my current password. I have...

  • Newbie
  • Hello. I began using spotify in 2010 and used my then email account. I deactivated that account many years ago and I have now tried to change the email on my account settings. However to change the a...
  • feelikeastrangr
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Not a member

I do not have an acct but my bank has been charged several times can someone please contact me

  • Newbie
  • I do not have an acct but my bank has been charged several times can someone please contact me
  • KatesHere
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Paid for student premium got robbed

I paid for student premium, the site said the payment didn't go through, I tried multiple times and then went to the bank.The bank said I had indeed been charged the first time and that the other times had been refunded. However my account says I'm s...

  • Newbie
  • I paid for student premium, the site said the payment didn't go through, I tried multiple times and then went to the bank. The bank said I had indeed been charged the first time and that the other...
  • KatesHere
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Plano de teste

Caso eu inicie o plano de testes hoje, dia 02 de fevereiro, a cobrança iniciaria a partir de Março ou em Abril, considerando que tenho 30 dias de teste grátis. Obrigado pela atenção!

  • Newbie
  • Caso eu inicie o plano de testes hoje, dia 02 de fevereiro, a cobrança iniciaria a partir de Março ou em Abril, considerando que tenho 30 dias de teste grátis. Obrigado pela atenção!
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

How to add family members into family plan when they already use spotify premium account

How do you manage to invite family members to a family plan when they already use spotify premium account?? This seem to be a mission impossible action. I have tried to send e-mail from the family plan as well as only the link. Regardless no one gets...

  • Casual Listener
  • How do you manage to invite family members to a family plan when they already use spotify premium account?? This seem to be a mission impossible action. I have tried to send e-mail from the family pl...
  • kmarchi0
  • Newbie
  • 6743 Views
  • 5 replies
  • 0 likes
  • Premium
  • 6743 Views
  • 5 replies
  • 0 likes

Premium for family

Hi, My boyfriend subscribed premium for family and invited me. We're living in the UK but as I have a portuguese account I'm getting an error message 'we couldn't add you to Premium for Family as your account needs to be based in the same country as ...

  • Newbie
  • Hi,   My boyfriend subscribed premium for family and invited me. We're living in the UK but as I have a portuguese account I'm getting an error message 'we couldn't add you to Premium for Fami...
  • Jacob
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • Premium
  • 352 Views
  • 1 replies
  • 0 likes

Familiar account / Impossible to USE

Hello,i had Premium spotify for almost 3 years. About 6 months ago i bought sporify Family account, just for my wife. She is the only one with the invitation. However, its been impossible to use it, and the 6months have been paid without getting the ...

  • Newbie
  • Hello, i had Premium spotify for almost 3 years.  About 6 months ago i bought sporify Family account, just for my wife. She is the only one with the invitation. However, its been impossibl...
  • Jacob
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
  • 385 Views
  • 1 replies
  • 0 likes

Deleted my Facebook account - Did I lose everything?

Hello all, I deleted my Facebook account. Didn't need that **bleep** in my life anymore One of the unexpected results of this, was that my Spotify account - that was linked to my Facebook account - was no longer accessible. I had years of playlists &...

  • Newbie
  • Hello all,   I deleted my Facebook account.  Didn't need that **bleep** in my life anymore 🙂  One of the unexpected results of this, was that my Spotify account - that was linked t...
  • ErikG
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Family premium

I can't listen to different music on different devices. I have read different answers on here but I still don't understand. Please help, having total blonde moment. Thanks x

  • Regular
  • I can't listen to different music on different devices. I have read different answers on here but I still don't understand. Please help, having total blonde moment. Thanks x
  • Debi15
  • Regular
  • 374 Views
  • 11 replies
  • 0 likes
  • 374 Views
  • 11 replies
  • 0 likes

Solved!! Phone carrier subscription issue

So on January 20, 2017 I renewed my subscription to Spotify the basic way with credit card. Just today I noticed that I am eligible to get 6 months Spotify free with my new phone plan purchased a couple weeks ago (with Rogers). I connected my phone a...

  • Casual Listener
  • So on January 20, 2017 I renewed my subscription to Spotify the basic way with credit card. Just today I noticed that I am eligible to get 6 months Spotify free with my new phone plan purchased a cou...
  • JCdotnl
  • Roadie
  • 546 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 546 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution UNiDAYS Student discount

days, however it says my unidays account is already associated with another spotify account. However I have only ever had one account, the one I am trying to upgrade, how is best to sort this?

  • Newbie
  • days, however it says my unidays account is already associated with another spotify account. However I have only ever had one account, the one I am trying to upgrade, how is best to sort this?
  • ZullyB
  • Roadie
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Family Not Working

I sent a like to my family member and it was working for about a month then he got kicked off saying he wasnt a family premium member. So i deactivated his account and issued him a new code. And this is what is happening When I first open the app on ...

  • Newbie
  • I sent a like to my family member and it was working for about a month then he got kicked off saying he wasnt a family premium member. So i deactivated his account and issued him a new code. And this...
  • ZullyB
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 207 Views
  • 1 replies
  • 0 likes