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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Monthly payment and not email received

Hello, I'm receiving a monthly charge in credit card from Spotify but I don't remember my account and I don't receive any email related that charged. I had a Premium suscription with Movistar (telephone number [removed]) and at the same time a direct...

  • Casual Listener
  • Hello,   I'm receiving a monthly charge in credit card from Spotify but I don't remember my account and I don't receive any email related that charged.   I had a Premium suscription...
  • Catee
  • Community Legend
  • 553 Views
  • 5 replies
  • 0 likes
  • Account
  • 553 Views
  • 5 replies
  • 0 likes

Spotify username became numbers

So randomly today, my Spotify username went from my actual username to appearing in collaborative playlists, etc. as a bunch of numbers, which I have to assume is my user number. I restarted and did clean installs, but that didn't change anything. An...

  • Newbie
  • So randomly today, my Spotify username went from my actual username to appearing in collaborative playlists, etc. as a bunch of numbers, which I have to assume is my user number.   I restarted...
  • itu_
  • Community Legend
  • 9545 Views
  • 1 replies
  • 0 likes
  • Account
  • 9545 Views
  • 1 replies
  • 0 likes

Solved!! payment gone wrong

Hi there, one month ago I clicked on the link where I could get three months premium for 0.99 euro's. In stead of paying 0.99 via the link, I had to pay 9,99, and now I just got one month. I am absolutely sure I've clicked on the right link. I really...

  • Casual Listener
  • Hi there,   one month ago I clicked on the link where I could get three months premium for 0.99 euro's. In stead of paying 0.99 via the link, I had to pay 9,99, and now I just got one month. I...
  • Rit
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Deleted facebook but I still got charged from spotify.

I signed up for spotify using Facebook a long time ago. I deleted my Facebook so I thought that meant my spotify would be canceled but I just got charged $10. I can't log into that account anymore so how do I cancel it?

  • Newbie
  • I signed up for spotify using Facebook a long time ago. I deleted my Facebook so I thought that meant my spotify would be canceled but I just got charged $10. I can't log into that account anymore so...
  • ErikG
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ho riscaricato la app perche non funzionava e non ho piu premium pagato per 3 mesi...perche???

  • Newbie
  • Ho riscaricato la app perche non funzionava e non ho piu premium pagato per 3 mesi...perche???
  • AndyJoel
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Paying for premium but only getting free service

Can you please review my account and confirm what my subscription type is? I've been paying for the Premium service for an extended period and would appreciate your assistance. Thanks!

  • Casual Listener
  • Can you please review my account and confirm what my subscription type is? I've been paying for the Premium service for an extended period and would appreciate your assistance. Thanks!
  • Jacob
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

How to get back my old account?

First of all, I found that my playlists are gone and my friends are unfollow after I have change the app setting on facebook, it becomes a username: 1281500778 when I try to found my old account. I have already fill in the contact form and reply the ...

  • Visitor
  • First of all, I found that my playlists are gone and my friends are unfollow after I have change the app setting on facebook, it becomes a username: 1281500778 when I try to found my old account. ...
  • ELIZABETH20
  • Newbie
  • 2701 Views
  • 12 replies
  • 0 likes
  • Account
  • 2701 Views
  • 12 replies
  • 0 likes

Superuser Contribution Deleted songs on some of my playlists

Hello, Some of my songs have disappeared on my playlists. Is there a way I can recover them?

  • Newbie
  • Hello,   Some of my songs have disappeared on my playlists. Is there a way I can recover them? 
  • AndyJoel
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 193 Views
  • 1 replies
  • 1 likes

Superuser Contribution abonnement premium

BonjourJ ai appuyé ce matin sur la pub pour abonnement premium et j ai l impression que j ai l option or je n ai rien fait et quand je vais sur mon compte je ne suis pas capable de dire si je suis abonnée ou pas mais on me met que l abonnement se ter...

  • Newbie
  • Bonjour J ai appuyé ce matin sur la pub pour abonnement premium et j ai l impression que j ai l option or je n ai rien fait et quand je vais sur mon compte je ne suis pas capable de dire si je suis ...
  • AndyJoel
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Error code 101?

So in the midddle of playing today my account first went offline and wouldn't come back on line. Then when I tried to fix it it wouldn't work. Then it went off completely and now when i try to log in it says that there is error code 101 and it's a pr...

  • Casual Listener
  • So in the midddle of playing today my account first went offline and wouldn't come back on line. Then when I tried to fix it it wouldn't work. Then it went off completely and now when i try to log in...
  • PJnewman
  • Newbie
  • 104957 Views
  • 85 replies
  • 2 likes
  • 104957 Views
  • 85 replies
  • 2 likes

Unknown Charge

I got a $10.96 charge on my account yesterday. That is more than the cost of Premium, and it is not due until next week anyway. How can I get a refund?

  • Newbie
  • I got a $10.96 charge on my account yesterday. That is more than the cost of Premium, and it is not due until next week anyway. How can I get a refund?
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge on Smart Postpaid account but still Premium subscription paused

Hi Spotify team, My Premium Subscription is still paused. I verified with Smart that my postpaid account was charged 129 pesos on 1/28/2017 but until now my Spotify Premium subscription is still paused. Tried to relogin and re-install app still not w...

  • Newbie
  • Hi Spotify team,   My Premium Subscription is still paused. I verified with Smart that my postpaid account was charged 129 pesos on 1/28/2017 but until now my Spotify Premium subscription is s...
  • ZullyB
  • Roadie
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country. Please help.

I recently unsubcribe my spotify premium because its fixed to my home country Malaysia. I am now in Singapore have subscribe Spotify premium under Singtel Adds On but my account country still remain the same. I tried to to change in Spotify website b...

  • Newbie
  • I recently unsubcribe my spotify premium because its fixed to my home country Malaysia. I am now in Singapore have subscribe Spotify premium under Singtel Adds On but my account country still remain ...
  • ZullyB
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant og in

Havent used Spotify in a while.. when trying to log in I put my email address then what I think my password was. It then tells me that it seems I am logged in via Facebook so I try clicking on the button that says "log in via Facebook " but it does n...

  • Newbie
  • Havent used Spotify in a while.. when trying to log in I put my email address then what I think my password was. It then tells me that it seems I am logged in via Facebook so I try clicking on the bu...
  • ZullyB
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • Login
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account didn't expires

I have subscribed to a premium account on the year 2015, my account is still premium even though my subscription is scheduled to expires after two months. I stop using spotify for a year because im afraid that there is a hidden charges that i didnt k...

  • Newbie
  • I have subscribed to a premium account on the year 2015, my account is still premium even though my subscription is scheduled to expires after two months. I stop using spotify for a year because im a...
  • ZullyB
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 186 Views
  • 1 replies
  • 0 likes