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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178090 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178090 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11597 Views
  • 6 replies
  • 11 likes
  • Security
  • 11597 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517463 Views
  • 986 replies
  • 113 likes
  • Account
  • 517463 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126292 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126292 Views
  • 74 replies
  • 12 likes

I can't play music using my free subscription after the 7-day premium trial. HELP!

I just finished my 7-day premium trial and I am currently on my free subscription. Spotify won't let me play my music right after the trial! I tried logging out then logging back in and I also tried switching off my iPhone. I don't understand why I c...

  • Newbie
  • I just finished my 7-day premium trial and I am currently on my free subscription. Spotify won't let me play my music right after the trial! I tried logging out then logging back in and I also tried ...
  • ErikG
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution AS I WAS UNABLE TO CONTACT SPOTIFY DIRECTLY I AM DOING IT HERE

Due to the issues with my account and an inability to resolve them I have cancelled the paypal payment. I am unable to login to my acoount to cancel. This was my only alternative. Frustrated and disappointed customer

  • Casual Listener
  • Due to the issues with my account and an inability to resolve them I have cancelled the paypal payment. I am unable to login to my acoount to cancel. This was my only alternative.    Frus...
  • MonicaM_Bogota
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

changing from family subscription to free with my spark account

I pay for a family subscription then with our phone plan through spark we got a free subscription how do I use that ? we dont want to make a new account and loose all our music

  • Newbie
  • I pay for a family subscription then with our phone plan through spark we got a free subscription how do I use that ? we dont want to make a new account and loose all our music 
  • ErikG
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't login

The email that is on my account I can no longer use, and I was logged out of my account so I can't change it now. I have no way of logging in and I don't want to be paying for premium I'm not using it. Is there anyway I can get the email switched wit...

  • Visitor
  • The email that is on my account I can no longer use, and I was logged out of my account so I can't change it now. I have no way of logging in and I don't want to be paying for premium I'm not using i...
  • ErikG
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Two premium subscriptions on one Apple Id?

Me and my sister share an Apple Id account but we have two different spotifys. Currently she has spotify premium and i want to subscribe to it but on my account. When i go to subscriptions in settings it only gives me the choice of renewing her subsc...

  • Casual Listener
  • Me and my sister share an Apple Id account but we have two different spotifys. Currently she has spotify premium and i want to subscribe to it but on my account. When i go to subscriptions in setting...
  • Jacob
  • Community Legend
  • 2519 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 2519 Views
  • 5 replies
  • 0 likes

Switched from Personal to Premium Family Plan - Question about Payment

I recently joined my Premium Family account, however, I had a personal account beforehand. Is there anything I need to do to make sure I'm not still going to be charged monthly for my personal account? Or do those payments automatically turn off once...

  • Newbie
  • I recently joined my Premium Family account, however, I had a personal account beforehand. Is there anything I need to do to make sure I'm not still going to be charged monthly for my personal accoun...
  • OviiiOne
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Spotify issues

Hola a todos, tengo un problema al tratar de iniciar una cuenta premium. He ingresado ya varias tarjetas, amex, mastercard y visa y todas me dicen que ha ocurrido un problema. Tengo amigos que les sucede igual con varias tarjetas. Que puedo hacer par...

  • Newbie
  • Hola a todos, tengo un problema al tratar de iniciar una cuenta premium. He ingresado ya varias tarjetas, amex, mastercard y visa y todas me dicen que ha ocurrido un problema. Tengo amigos que les su...
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Company Subscription

I want to be abkle to set up a Spotify account for the Company I work for - in other words one subscription under the Company name and have approximately 20-25 people having access to it. How do I go about doing this?

  • Newbie
  • I want to be abkle to set up a Spotify account for the Company I work for - in other words one subscription under the Company name and have approximately 20-25 people having access to it.   Ho...
  • ErikG
  • Roadie
  • 965 Views
  • 1 replies
  • 0 likes
  • 965 Views
  • 1 replies
  • 0 likes

Account

I deleted my Facebook and now I cannot use my primium account? How do I retrieve my account? Without Facebook.

  • Newbie
  • I deleted my Facebook and now I cannot use my primium account? How do I retrieve my account? Without Facebook.
  • ErikG
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Charged twice an extra 10er for Facebook account

Hello - I renewed my Spotify subscription after temporarily downgrading from premium to free. However the account that was renewed wasn't my original account (cooken1) as I wanted but a seperate one linked to my Facebook (whose login details have the...

  • Newbie
  • Hello -  I renewed my Spotify subscription after temporarily downgrading from premium to free. However the account that was renewed wasn't my original account (cooken1) as I wanted but a seperat...
  • ErikG
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

uploading local files to my music

hi, ive been trying to upload some of my music to spotify, however my pc is connected directly using cable instead of wifi connection, however my iphone is connected to the same internet, just that one is on cable, one is on wifi, this is causing my ...

  • Newbie
  • hi, ive been trying to upload some of my music to spotify, however my pc is connected directly using cable instead of wifi connection, however my iphone is connected to the same internet, just that o...
  • ErikG
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Having trouble cancelling subscription

I would like to cancel my subscribtion, but when I follow the instructions on how to cancel it, it says that I'm on Spotify Free. But when I log into my Spotify account from my mobile or computer, I still have Premium features and it shows that I hav...

  • Casual Listener
  •   I would like to cancel my subscribtion, but when I follow the instructions on how to cancel it, it says that I'm on Spotify Free. But when I log into my Spotify account from my mobile or comp...
  • saxwood
  • Newbie
  • 897 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 897 Views
  • 4 replies
  • 0 likes

Connecting spotify to a Facebook that once had anothet spotify acc but was aleardy disconnected

Hi,I can't seem to connect my new spotify to my Facebook account that once had another spotify connected to it but disconnected already. It keeps saying that I cannot connect to this Facebook account because it has already an existing spotify acc (th...

  • Casual Listener
  • Hi, I can't seem to connect my new spotify to my Facebook account that once had another spotify connected to it but disconnected already. It keeps saying that I cannot connect to this Facebook acc...
  • ErikG
  • Roadie
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Wrapped

Is it too late to receive the Wrapped email as long as settings have been correctly updated?

  • Casual Listener
  • Is it too late to receive the Wrapped email as long as settings have been correctly updated?
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 205 Views
  • 1 replies
  • 0 likes

Spotify premium is now free

I had paid with free codes until 2018. But today i suddenly have Spotify free. How can I get my paid time om Spotify premium back?

  • Newbie
  • I had paid with free codes until 2018. But today i suddenly have Spotify free. How can I get my paid time om Spotify premium back?
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! premium subscription, number of acounts

I have a premium subscription and once a friend told me that two people could use the same acount. Is that true? how can i log in with another person?

  • Newbie
  • I have a premium subscription and once a friend told me that two people could use the same acount. Is that true? how can i log in with another person?  
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Ich habe 3 Monate Premium für 0,99€ bezahlt aber kein premium erhalten

Hallo! Ich habe bei dem Angebot von Spotify 3 Monate Premium für 99 Cent erworben und der Betrag wurde auch am 3. Januar abgebucht aber Premium habe ich trotzdem nicht. Habe mich schon an und ab gemeldet und die App neu installiert aber leider funkti...

  • Visitor
  • Hallo! Ich habe bei dem Angebot von Spotify 3 Monate Premium für 99 Cent erworben und der Betrag wurde auch am 3. Januar abgebucht aber Premium habe ich trotzdem nicht. Habe mich schon an und ab geme...
  • Maxim
  • Spotify Star
  • 1280 Views
  • 5 replies
  • 0 likes
  • 1280 Views
  • 5 replies
  • 0 likes

Solved!! My premium account in Serbia / Croatia / Bosnia / other country without Spotify

I live in Brazil and I have a premium account. Due to business reasons, in the next few years, I will be travelling often to Serbia / Bosnia / Croatia and I will be staying there for extensive periods (few months in a row). From what I know, the spot...

  • Casual Listener
  • I live in Brazil and I have a premium account. Due to business reasons, in the next few years, I will be travelling often to Serbia / Bosnia / Croatia and I will be staying there for extensive period...
  • kompkomp
  • Casual Listener
  • 13504 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 13504 Views
  • 4 replies
  • 0 likes

Superuser Contribution Issue with syncing my playlist

I'm having issues every week. My playlist are out of sync and I have to download it again.

  • Newbie
  • I'm having issues every week. My playlist are out of sync and I have to download it again.
  • Erika
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Can't make payment

I just changed mobile network, which has cut off my pay by mobile for Spotify and caused my premium to lapse. I'm trying to set up the payment again on my new network, but whenever I click on the pay by mobile option the page fails to load and just g...

  • Newbie
  • I just changed mobile network, which has cut off my pay by mobile for Spotify and caused my premium to lapse. I'm trying to set up the payment again on my new network, but whenever I click on the pay...
  • ErikG
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes