Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89478 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
761527 Views
18 replies
29 likes
Hi there...I recently bought a Sonos Connect... It works ok... But, only one thing is left... Sonos Connect can not be recognized or detected by any of my devices (laptop, ipad, android phone). I combined my Spotify account with Sonos and I can use S...
Hi there... I recently bought a Sonos Connect... It works ok... But, only one thing is left... Sonos Connect can not be recognized or detected by any of my devices (laptop, ipad, android phone). I c...
Regular
1488 Views
4 replies
0 likes
My Facebook Account was banned recently and i want to know if I can recover my playlists from that account and the people I used to follow. My banned account was created by me logging my facebook on spotify, so if my facebook account was banned I can...
My Facebook Account was banned recently and i want to know if I can recover my playlists from that account and the people I used to follow. My banned account was created by me logging my facebo...
Community Legend
424 Views
1 replies
0 likes
I opened up a premiue family account this morning and got directed to a page to invite families members which I have done so. time lasped and I needed to re log in - but seem to have got my password wrong. I tried to reset my password have done appro...
I opened up a premiue family account this morning and got directed to a page to invite families members which I have done so. time lasped and I needed to re log in - but seem to have got my password ...
Community Legend
282 Views
1 replies
0 likes
I'm trying to upgrade to premium but I can't complete the transaction because it says my card is from a "non-spotify country" and that "[Spotify] hasn't launched in this country yet." My card (American Express) is registered in America, my IP is Amer...
I'm trying to upgrade to premium but I can't complete the transaction because it says my card is from a "non-spotify country" and that "[Spotify] hasn't launched in this country yet." My card (A...
Casual Listener
949 Views
3 replies
0 likes
Bonjour, On est 6 membres d'une même famille avec chacun nos smartphone et/ou ipod, comment se fait-il que seulement 3 appareils peuvent écouter de la musique hors connexion??? On revient de voyage, chacun voulaient écouter sa musique, seulement 3 su...
Bonjour, On est 6 membres d'une même famille avec chacun nos smartphone et/ou ipod, comment se fait-il que seulement 3 appareils peuvent écouter de la musique hors connexion??? On revi...
Community Legend
2747 Views
2 replies
0 likes
Guysas per the subject line, is there any difference ?Thinking of getting the premium sub, and if i do it thru my iphone is says"7day free trial", or if i sign up via my desktop its "30day free trail" Is the any difference here on the above (other th...
Guys as per the subject line, is there any difference ? Thinking of getting the premium sub, and if i do it thru my iphone is says "7day free trial", or if i sign up via my desktop its "30day free...
Community Legend
880 Views
3 replies
0 likes
Hi, one of my playlists got deleted. I tried to play it on my computer as I had been the night before and did not close it yet, it was being buggy and did not play, so I force quit the app and reopened it. When I reopened it it wasn't there anymore. ...
Hi, one of my playlists got deleted. I tried to play it on my computer as I had been the night before and did not close it yet, it was being buggy and did not play, so I force quit the app and reopen...
Casual Listener
364 Views
2 replies
0 likes
i have open a spotify account for my son and need to cancel it because he can't remember the info and can't get back on the acoount. how do i cancel it without the info?
i have open a spotify account for my son and need to cancel it because he can't remember the info and can't get back on the acoount. how do i cancel it without the info?
Community Legend
268 Views
1 replies
0 likes
Hello,I have read about other people having this issue but I have not been able to find a solution. The problem is that my Spotify username is a number and therefore my Facebook friends are not able to find my account. Is it possible in any way to ge...
Hello, I have read about other people having this issue but I have not been able to find a solution. The problem is that my Spotify username is a number and therefore my Facebook friends are not a...
Not applicable
274 Views
2 replies
0 likes
I have premium since 30th december and yesterday Spotify took 100 swedish kronor from My bank account, (9,99$) and i wunt to get them back Please... if i have premium, why do i need to get charged 5-6 Days after i allready got Spotify premium.... so ...
I have premium since 30th december and yesterday Spotify took 100 swedish kronor from My bank account, (9,99$) and i wunt to get them back Please... if i have premium, why do i need to get charged 5-...
Not applicable
300 Views
1 replies
0 likes
Hello im living out USAuntil now i used gift card from ebay to use premium paymentrecently i can't find 6 month card on ebay i have AMEX that is from non spotify country and i have papyal (not usa account)any chance to help me out how to buy spotify ...
Hello im living out USA until now i used gift card from ebay to use premium payment recently i can't find 6 month card on ebay i have AMEX that is from non spotify count...
Roadie
571 Views
4 replies
0 likes
Hello i have purchased a YEAR subscription for the $120 about 2-3 months ago. It has not been a full year and spotify is telling me my payment has failed and my only option is to downgrade. please help me fix this. i should have to pay $120 for only ...
Hello i have purchased a YEAR subscription for the $120 about 2-3 months ago. It has not been a full year and spotify is telling me my payment has failed and my only option is to downgrade. please he...
Not applicable
211 Views
1 replies
0 likes
Hello, I have spotify account registered using facebook account. Mail adress which I use is my gmail adress. I would like to keep logging using the same mail adress but disconnect account from facebook. Is this possible?
Hello, I have spotify account registered using facebook account. Mail adress which I use is my gmail adress. I would like to keep logging using the same mail adress but disconnect account fr...
Roadie
358 Views
3 replies
0 likes
How i can cancell one account but i dont remember usuario and password ??????
How i can cancell one account but i dont remember usuario and password ??????
Community Legend
259 Views
1 replies
0 likes
I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.
I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.
Roadie
5659 Views
3 replies
0 likes
I am at the moment part of a familyplan. But the ovner is not able to conect to the acount annymore, and has theirfore made a new one. The problem is that I can not join the new one before the owner has removed me. But he cannot since he does not get...
I am at the moment part of a familyplan. But the ovner is not able to conect to the acount annymore, and has theirfore made a new one. The problem is that I can not join the new one before the owner ...
Not applicable
292 Views
1 replies
0 likes
https://open.spotify.com/album/7ry9CHlWKy9Jq8yqlZZdMvWhy not play this in Italy?
https://open.spotify.com/album/7ry9CHlWKy9Jq8yqlZZdMv Why not play this in Italy?
Roadie
200 Views
1 replies
0 likes
I e-mailed the invitation to join my family plan. He accessed the mail and accepted the invitation, but the code is not being accepted. I tried sending it again to generate a new code, but it doesn't work. He keeps getting the same message "impossibl...
I e-mailed the invitation to join my family plan. He accessed the mail and accepted the invitation, but the code is not being accepted. I tried sending it again to generate a new code, but it doesn't...
Not applicable
424 Views
1 replies
0 likes
I recently signed up for a free trial of premium on one of my accounts (i'd forgotten i had another account because i havent used it in a year or so) and then unsubscribed soon after. Fortunately, the trial will end 2/5/17 and won't renew - or so it ...
I recently signed up for a free trial of premium on one of my accounts (i'd forgotten i had another account because i havent used it in a year or so) and then unsubscribed soon after. ...
Community Legend
332 Views
1 replies
0 likes
I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9.99. How do I my account to update? I have logged o...
I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9...
Roadie
473 Views
4 replies
0 likes
