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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14862 Views

7 replies

11 likes

Security
  • 14862 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554459 Views

991 replies

116 likes

Account
  • 554459 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131237 Views

74 replies

12 likes

Account
Login
Premium
  • 131237 Views
  • 74 replies
  • 12 likes

Superuser Contribution dowload

ultilizo minha conta em um ipod e no meu celular, quando vou baixar musica no ipod fala que ja excedi o numero de dowload, porque isso acontece?

Newbie

ultilizo minha conta em um ipod e no meu celular, quando vou baixar musica no ipod fala que ja excedi o numero de dowload, porque isso acontece?

user-removed

Not applicable

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Giving multiple gift cards

I would like to give Spotify gift cards to multiple (10+) people. Is there a way to do this as one transaction or do they each need to be done separately?

Newbie

I would like to give Spotify gift cards to multiple (10+) people.  Is there a way to do this as one transaction or do they each need to be done separately?

user-removed

Not applicable

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Solved!! Misspelled e-mail and bought premium on it.

I signed up with the wrong email and i got the student premium on it. Today i was logged out of my account and tried to reset my password but then i realized i used someone else's email that is spelled similar to mine. The account is unaccessible to ...

Newbie

I signed up with the wrong email and i got the student premium on it. Today i was logged out of my account and tried to reset my password but then i realized i used someone else's email that is spell...

ErikG

Roadie

387 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family - Appropriate Music

Hello,I just added my daughter to my Spotfiy. How do I make sure she is listening to age appropriate music?

Casual Listener

Hello, I just added my daughter to my Spotfiy. How do I make sure she is listening to age appropriate music?

Chickstr

Casual Listener

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium through Starbucks?

As a Starbucks partner, I get Spotify premium. I signed up for an account with my partner numbers, and at first it worked like a premium account should. Now it is saying I have a free account and need to sign up for premium. Can anyone help me? Spoti...

Newbie

As a Starbucks partner, I get Spotify premium. I signed up for an account with my partner numbers, and at first it worked like a premium account should. Now it is saying I have a free account and nee...

user-removed

Not applicable

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Germany: Telekom subscription paused, now activated but not linked to spotify

Goodmorning Dear Community, I've used Spotify Premium as a feature of my telekom-contract. It worked easily and I enjoyed it a lot. Really a lot. From September to December I was in the US for a project and paused my Telekom contract. Its a feature t...

Newbie

Goodmorning Dear Community,   I've used Spotify Premium as a feature of my telekom-contract. It worked easily and I enjoyed it a lot. Really a lot. From September to December I was in the US f...

user-removed

Not applicable

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

jag har premium men free har gått in och kan inte få bort detta.

Någon som vet hur man gör, jag har nog råkat trycka på free trial men har redan premium. Nu kan jag inte använda premium för det står att jag måste uppgradera. men som sagt jag har redan betalt för premium en gång denna månad.... Börjar bli smått gal...

Visitor

Någon som vet hur man gör, jag har nog råkat trycka på free trial men har redan premium. Nu kan jag inte använda premium för det står att jag måste uppgradera. men som sagt jag har redan betalt f...

Emil996

Newbie

707 Views

2 replies

0 likes

  • 707 Views
  • 2 replies
  • 0 likes

No way to make Premium work (doesn't recognize premium account)

I've been having trouble lately with Spotify. I payed 3 months of premium (and I'm still in those three months cause I payed like three weeks ago) but Spotify app doesn't recognize my account as a premium one. Neither does computer app.I've tried to ...

Newbie

I've been having trouble lately with Spotify. I payed 3 months of premium (and I'm still in those three months cause I payed like three weeks ago) but Spotify app doesn't recognize my account as a pr...

Maxim

Spotify Star

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

HiI have payed for Premium with gift voucers until 2019 but all the sudden it stopped working and now i have Free.

Casual Listener

Hi I have payed for Premium with gift voucers until 2019 but all the sudden it stopped working and now i have Free.

Mssandh

Casual Listener

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Family

I just upgraded my account to Spotify Family.But, when I try to add members of my family, they get this message: "Cannot join Premium for Family Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the acco...

Casual Listener

I just upgraded my account to Spotify Family. But, when I try to add members of my family, they get this message:   "Cannot join Premium for Family 😞 Sorry! You're already a member of this ...

Myrini

Casual Listener

345 Views

2 replies

0 likes

  • 345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged twice

Hello, I have just found that I'm paying the subscription twice.I suspect it's the old premium. and the family plan, which manages my son now.What can I do?Thank you!

Newbie

Hello, I have just found that I'm paying the subscription twice. I suspect it's the old premium. and the family plan, which manages my son now. What can I do? Thank you!

user-removed

Not applicable

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Premium plan to family plan

Okay so there is 4 people in my family and we first just bought premium. And I just upgraded to the family plan. How do I go from here. We are all still on the same account? Do I log out on all the other devices? Please help

Newbie

Okay so there is 4 people in my family and we first just bought premium. And I just upgraded to the family plan. How do I go from here. We are all still on the same account? Do I log out on all the o...

ErikG

Roadie

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution No debit when making payment

When I pay spotify premium with paypal, it does not charge me money and I do not have access to spotify premium. What to do ? Ps: Countries are correct

Newbie

When I pay spotify premium with paypal, it does not charge me money and I do not have access to spotify premium. What to do ? Ps: Countries are correct  

user-removed

Not applicable

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family members only getting Free subscription

Hi - both myself and my wife are Premium members. I recently signed up for the Premium Family account and invited my kids. My daughter signed up and her account is only showing as a Free account. I want to cancel my wife's Premium subscription but su...

Newbie

Hi - both myself and my wife are Premium members.  I recently signed up for the Premium Family account and invited my kids.   My daughter signed up and her account is only showing as a Fre...

user-removed

Not applicable

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution why is it saying user[enter long string of numbers here] for my account

yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it still is just user then you guessed it more **bleep**...

Newbie

yep for some reson there is not the name i whanted on the account it just says user and then a string of random numbers i have no idea whats wrong i even sighed in via facebook like it says and it st...

user-removed

Not applicable

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

Hola, necesito ayuda!!!!!

No puedo entrar a mi cuenta, necesito ayuda

Newbie

No puedo entrar a mi cuenta, necesito ayuda

Uzziel1988

Newbie

204 Views

2 replies

0 likes

  • 204 Views
  • 2 replies
  • 0 likes