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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421435 Views
  • 965 replies
  • 108 likes
  • Account
  • 421435 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186502 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186502 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103470 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103470 Views
  • 69 replies
  • 10 likes

NO Spotify, NO new year greetings

I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ads do. Here's a couple of examples for your enjoymen...

  • Casual Listener
  • I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ad...
  • 126 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 126 Views
  • 0 replies
  • 0 likes

**bleep** is Spotify doing

I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all

  • Newbie
  • I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Solved!! Can't get the premium offer

Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100% sure that I never used any similar offer! Is there...

  • Newbie
  • Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100%...
  • OviiiOne
  • Community Legend
  • 1354 Views
  • 13 replies
  • 0 likes
  • 1354 Views
  • 13 replies
  • 0 likes

Superuser Contribution Using one year gift code but still asking pay method to use premium

Hey, i activated my gift card 3 days ago. Everything was okey but today i got a massage that "there is alittle problem about your payment" i checked my bills and saw my gift code is done but couldn't solve the problem. NEED HELP ASAP

  • Gig Goer
  • Hey, i activated my gift card 3 days ago. Everything was okey but today i got a massage that "there is alittle problem about your payment" i checked my bills and saw my gift code is done but couldn't...
  • user-removed
  • Not applicable
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

I forgot my email and need to cancel my premium subscription.

Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot remember the email under which I completed the purchas...

  • Newbie
  • Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot rem...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Offline streaming premium

I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know how this works.

  • Newbie
  • I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know ho...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

No recuerdo mi nombre de usuario

Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos AYUDA!!

  • Visitor
  • Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos �...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! At what point does spotify make a "radio" for a band or single musician

Wondering how spotify makes and when they get around to making a band a radio. For instance our band has around 39 followers and 52 montly listeners. I know amaetuer numbers but I have seen bands with less with radio. Is it a time thing, stream thing...

  • Casual Listener
  • Wondering how spotify makes and when they get around to making a band a radio. For instance our band has around 39 followers and 52 montly listeners. I know amaetuer numbers but I have seen bands wit...
  • Maxim
  • Spotify Star
  • 2163 Views
  • 3 replies
  • 0 likes
  • 2163 Views
  • 3 replies
  • 0 likes

Premium trial subscription

I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months. How do I switch to the .99 and get a refund for the difference? Alos My email account is wrong in the profile and cannot be c...

  • Casual Listener
  • I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months.  How do I switch to the .99 and get a refund for the difference? &nbs...
  • 109 Views
  • 0 replies
  • 0 likes
  • Premium
  • 109 Views
  • 0 replies
  • 0 likes

Email wrong

My email in my profile is a very old one. It says I can only change it via facebook but it connects to my wife's facebook account which is a different email address. How can I correct this?

  • Casual Listener
  • My email in my profile is a very old one.  It says I can only change it via facebook but it connects to my wife's facebook account which is a different email address.  How can I correct thi...
  • 99 Views
  • 0 replies
  • 0 likes
  • Account
  • 99 Views
  • 0 replies
  • 0 likes

Pago correctamente con la tarjeta de credito la Suscripcion Premium pero sin activarse en la cuenta

Oferta 3 meses a 0,99 euros. Se me ha tramitado correctamente el pago con la tarjeta de credito pero no se activado en la cuenta la suscripción premium. Me pueden ayudar, ya que o reclamo la devolución del importe o se me active la suscripción.

  • Newbie
  •  Oferta 3 meses a 0,99 euros.   Se me ha tramitado correctamente el pago con la tarjeta de credito pero no se activado en la cuenta la suscripción premium.    Me pueden ayudar...
  • VanneRangel
  • Newbie
  • 10820 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 10820 Views
  • 2 replies
  • 0 likes

Double billing

I am billing charged twice for my spotify account. I have checked and I do not have any other accounts. WHY is this happening??? Please help!!!

  • Newbie
  • I am billing charged twice for my spotify account. I have checked and I do not have any other accounts. WHY is this happening??? Please help!!!
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Gift card and suspention.

Hello. ..my account have 2 days left to make the payment of Premium ...but i add a gift card.and still want to charge to my debit card ...what happen? its suppoust to get the money from the gift card..isnt it?

  • Newbie
  • Hello. ..my account have 2 days left to make the payment of Premium ...but i add a gift card.and still want to charge to my debit card ...what happen? its suppoust to get the money from the gift card...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

I can't buy the 3 month / 0,99 offer

I did the whole paying process 5 times and always after I clicked on "start my spotify premium" I was redirected to the home page. When I click on my profile on "subscription" there is still the ad for the 3 month for 0,99 offer. There is just no mon...

  • Casual Listener
  • I did the whole paying process 5 times and always after I clicked on "start my spotify premium" I was redirected to the home page. When I click on my profile on "subscription" there is still the ad f...
  • Maxim
  • Spotify Star
  • 324 Views
  • 7 replies
  • 0 likes
  • 324 Views
  • 7 replies
  • 0 likes

My premium hasn't been activated yet

Hi, Yesterday i bought the 3 months premium for 0.99$ and for some reason it still hasn't activated yet. For example I can't download offline music or anything.

  • Newbie
  • Hi,   Yesterday i bought the 3 months premium for 0.99$ and for some reason it still hasn't activated yet. For example I can't download offline music or anything.
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Non supported country

How the **bleep** I get premium when i can't pay cuz my visa is from unsupported country?!

  • Newbie
  • How the **bleep** I get premium when i can't pay cuz my visa is from unsupported country?!
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! 9.99$ for 3 months not working on PS4

Got an email from spotify to subscribe 9.99$ for 3 months, my account been desactivated for 3 months, so I decided to subscribe trought my playstation instead of the web page but they only gave my a month that will renew in one month ? So I just got ...

  • Casual Listener
  • Got an email from spotify to subscribe 9.99$ for 3 months, my account been desactivated for 3 months, so I decided to subscribe trought my playstation instead of the web page but they only gave my a ...
  • Maxim
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 275 Views
  • 3 replies
  • 0 likes

Do i have to pay £9.99 after the first month of the £0.99 Deal?

So i was wanting to do the £0.99 Deal that lets me get 3 Months of spotify for £0.99 but does it take £9.99 after the first month of the deal? just a question please reply ASAP

  • Newbie
  • So i was wanting to do the £0.99 Deal that lets me get 3 Months of spotify for £0.99 but does it take £9.99 after the first month of the deal? just a question please reply ASAP 🙂
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

My Premium Subscription Disappear

Hi, I am supposed to have a Premium Subscription of Spotify until 2018 from Fido. everything was working fine until like 2 weeks ago when all of the sudden I went from premium to free and I can't get it work again Fido try helping me but they say is ...

  • Newbie
  • Hi, I am supposed to have a Premium Subscription of Spotify until 2018 from Fido. everything was working fine until like 2 weeks ago when all of the sudden I went from premium to free and I can'...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 134 Views
  • 1 replies
  • 0 likes