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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Failures
  • Newbie
  • 254250 Views
  • 461 replies
  • 29 likes
  • Account
    Free
  • 254250 Views
  • 461 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12863 Views
  • 6 replies
  • 11 likes
  • Security
  • 12863 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528001 Views
  • 989 replies
  • 113 likes
  • Account
  • 528001 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127808 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127808 Views
  • 74 replies
  • 12 likes

Superuser Contribution THEY STOLE MY MONEY

Hey guys. I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 99kr is a lot for me.

  • Casual Listener
  • Hey guys.    I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 9...
  • Jim
  • Spotify Legend
  • 1018 Views
  • 23 replies
  • 0 likes
  • 1018 Views
  • 23 replies
  • 0 likes

premium payments

hi can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payment? thanks

  • Newbie
  • hi    can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payme...
  • KatesHere
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

Profile Picture

So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.

  • Casual Listener
  • So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.
  • KatesHere
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 257 Views
  • 3 replies
  • 0 likes

Solved!! Can't Access Android Beta Forum as a Beta Tester

I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums. I can access the G+ group just fine, and I currently have the beta app installed. This is probably because the emails on my google account ...

  • Casual Listener
  • I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums.   I can access the G+ group just fine, and I currently have the beta app installe...
  • KatesHere
  • Community Legend
  • 1076 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Other
  • 1076 Views
  • 7 replies
  • 0 likes

Can't login anymore

Hi, yesterday i logged me in sucessfully with username and password. Today must login again (dont know why) and spotify says : ivalid username or password, but i didn't changed my password or username! Can someone help me pls because the account is i...

  • Casual Listener
  • Hi, yesterday i logged me in sucessfully with username and password. Today must login again (dont know why) and spotify says : ivalid username or password, but i didn't changed my password or usernam...
  • Nikki2107
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 408 (Wrong country), but I'm not abroad, never been and can't change country

Hello there, I'm currently getting error 408 on login (actual country and account don't match).Thing is though: I'm still in the country I've started my account in and I've never used Spotify abroad.It is possible, however, that my employer(where I a...

  • Casual Listener
  • Hello there,  I'm currently getting error 408 on login (actual country and account don't match). Thing is though: I'm still in the country I've started my account in and I've never used Spotif...
  • RavenTheJust
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • Free
    Login
  • 305 Views
  • 2 replies
  • 0 likes

Change Adress

Hello, how can I change my home adress (country, street, postal code) ? Thanks

  • Casual Listener
  • Hello, how can I change my home adress (country, street, postal code) ? Thanks
  • ErikG
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

children don't have email

I just signed up for the family account. My children don't have email addresses. How do I set up their UN and PSWD?Thank you. Jennifer Kitchen

  • Newbie
  • I just signed up for the family account. My children don't have email addresses. How do I set up their UN and PSWD? Thank you.  Jennifer Kitchen
  • ErikG
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Account login problems

Had to log back into my account but it hasn't logged me into my premium account which I'm paying for. How do I access my premium account and get access to all my Playlists that have also disappeared? Thanks Mel

  • Newbie
  • Had to log back into my account but it hasn't logged me into my premium account which I'm paying for. How do I access my premium account and get access to all my Playlists that have also disappeared?...
  • ErikG
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Connect with other Spotify Users

I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him. How do we connect?

  • Newbie
  • I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him.  How do we connect?  
  • ErikG
  • Roadie
  • 974 Views
  • 1 replies
  • 0 likes
  • 974 Views
  • 1 replies
  • 0 likes

Cancel my premium

How do I cancel my premium because I dont want it no more and don't wanna be charged

  • Casual Listener
  • How do I cancel my premium because I dont want it no more and don't wanna be charged   
  • Dreadlord
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Premium
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! sp

T

  • Newbie
  • T
  • user-removed
  • Not applicable
  • 356 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 356 Views
  • 2 replies
  • 0 likes

Facebook was deactivated

My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?

  • Casual Listener
  • My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?
  • Catee
  • Community Legend
  • 274 Views
  • 5 replies
  • 0 likes
  • 274 Views
  • 5 replies
  • 0 likes

Spotify family link does not work

The botton in the mail my daughter gets when I invite her to join Spotify familiy sents her to the regular login page, where there is no option to use the invitation code.

  • Casual Listener
  • The botton in the mail my daughter gets when I invite her to join Spotify familiy sents her to the regular login page, where there is no option to use the invitation code.
  • Bittencourt
  • Spotify Star
  • 474 Views
  • 6 replies
  • 0 likes
  • 474 Views
  • 6 replies
  • 0 likes

My account has not been reactivated

I paid on iTunes for one month of family Premium. I have yet to have it activated after several trips through "help" flow and a bunch of useless emails. It usually activates instantly and automatically.

  • Newbie
  • I paid on iTunes for one month of family Premium. I have yet to have it activated after several trips through "help" flow and a bunch of useless emails. It usually activates instantly and automatical...
  • Catee
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment details

Help, I've been trying to update my spotify payment thru mobile phone number account (Phil), it says it has texted me the pin number needed for update unfortunately i haven't received any yet.

  • Newbie
  • Help, I've been trying to update my spotify payment thru mobile phone number account (Phil), it says it has texted me the pin number needed for update unfortunately i haven't received any yet.
  • MonicaM_Bogota
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify premium through spark?

Sporify premium isn't working even though I've set it up through my spark account. Anyone know how to fix this?

  • Newbie
  • Sporify premium isn't working even though I've set it up through my spark account. Anyone know how to fix this?
  • osornios
  • Spotify Star
  • 4345 Views
  • 8 replies
  • 0 likes
  • 4345 Views
  • 8 replies
  • 0 likes

Superuser Contribution Removing member from Spotify Family

Hi, I've been trying to remove a member from spotify family however it is not letting me. Every time I click on the profile it says the page is sleeping? However I can click on the other profiles with no issues? How can I remove this member from the ...

  • Newbie
  • Hi,   I've been trying to remove a member from spotify family however it is not letting me.  Every time I click on the profile it says the page is sleeping? However I can click on the oth...
  • MonicaM_Bogota
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution paid but don't get full service yet

I’m confronting a situation that I’m charged 149$ NTD per month, but I’m still not a premium user (a free edition user). It means that I didn’t get full service on Spotify so far. There's a note on spotify keeps reminding me of "being premium member'...

  • Newbie
  • I’m confronting a situation that I’m charged 149$ NTD per month, but I’m still not a premium user (a free edition user). It means that I didn’t get full service on Spotify so far.  There's a not...
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Refusal of card

Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?

  • Newbie
  • Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes