Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi team Spotify i've already Pay to be Premium user on my Android device but it ,not became Premium can you help to fix?
Hello dear user,My Spotify picture is Changed since i choose another picture on facebook.But my picture on " discovery weekly " didnt ... and i want to Change it too and i dont know how It would be Nice, if someone can help me
Hello,Somedays ago, my credit card was cloned so my bank assigned another card number to me.Now i cannot reference this new credit card to my Spotify account to make the corresponding payment.Please your suppport.
Hola,La semana pasada compre una tarjeta de regalo por 3 meses para que fuera enviada por correo electrónico, sin embargo nunca llegó al destinatario y a mí me cobraron el cargo por medio de PayPal. Por favor ayundenme a guiarme para saber que se hac...
Hey, I've got a new credit card. So, I updated my payment method. After updating it, I've received a message that it didn't work. So, I've done it again. However, Spotify still received the payment even though there was this message that it didn't wo...
Hi All, I'd like to update my credit card and country in my Premium subscription. However, after entering card details, clicking 'Change Payment Details', then confirming 'Yes, Change to USA', the page keeps directing to Family Premium Subscription p...
No puedo iniciar sesión en nigun dispositivo que tengo. Dice que mi país no coincide con el de mi perfil y ya los modifiqué pero sigo sin poder iniciar sesión.Gracias
So it says im folowing artists but i dont know who and when i click following on my profile its blank but says (2). how do i remove this or unfollow these mystery artists?
Estoy revisando mi estado de cuenta de mi tarjeta, y me acaban de hacer el cobro anual de mi suscripción. Este mes ya me habían hecho el cobro de $99 hace un par de días, y hoy me hicieron el cobro anual, me imagino que de 2017. Pero siempre me han c...
Kartımı 2 arkadaşım için kullanmaya çalıştım galiba kredi kartım karalisteye alındı. Nasıl düzeltebilirim?
I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ads do. Here's a couple of examples for your enjoymen...
I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all
Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100% sure that I never used any similar offer! Is there...
Hey, i activated my gift card 3 days ago. Everything was okey but today i got a massage that "there is alittle problem about your payment" i checked my bills and saw my gift code is done but couldn't solve the problem. NEED HELP ASAP
Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot remember the email under which I completed the purchas...
I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know how this works.
Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos AYUDA!!
Wondering how spotify makes and when they get around to making a band a radio. For instance our band has around 39 followers and 52 montly listeners. I know amaetuer numbers but I have seen bands with less with radio. Is it a time thing, stream thing...
I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months. How do I switch to the .99 and get a refund for the difference? Alos My email account is wrong in the profile and cannot be c...