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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

85001 Views

9 replies

2 likes

Account
Login
  • 85001 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662369 Views

13 replies

4 likes

Account
  • 662369 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744580 Views

18 replies

29 likes

  • 744580 Views
  • 18 replies
  • 29 likes

Re: Vodafone UK / Spotify premium - family memebership

Hi - Can this Vodafone Premium account also become a family account? It would be ideal if it could.

Newbie

Hi - Can this Vodafone Premium account also become a family account? It would be ideal if it could.

Maxim

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Subscribing

I can't get the premium with Paypal. i've tried probably 10 times. i need help! does it just not work with paypal anymore?

Casual Listener

I can't get the premium with Paypal. i've tried probably 10 times. i need help! does it just not work with paypal anymore?

Hubo

Community Legend

394 Views

3 replies

0 likes

Premium
  • 394 Views
  • 3 replies
  • 0 likes

updating subscription details

hello, some help would be appreciated. i'm trying to change my account payment method from a canadian credit card to an australian card. ive followed the change country prompts and changed my country to australia. then the next screen that pops up is...

Casual Listener

hello, some help would be appreciated.   i'm trying to change my account payment method from a canadian credit card to an australian card. ive followed the change country prompts and changed m...

KatesHere

Community Legend

432 Views

3 replies

0 likes

  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium

Ben sportify premum aldım vazgeçtikten sonra üyeliğimi iptal edebiliyor muyum

Newbie

Ben sportify premum aldım vazgeçtikten sonra üyeliğimi iptal edebiliyor muyum

RodrigoPalma

Roadie

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

bought e-card for friend in another country and cannot be redeemed

Hi, I bought a gift to a friend that lives in another country and he cannot redeem his voucher. "the code you've entered is invalid for your country" How can I give this gift to my friend? Thank you

Newbie

Hi,   I bought a gift to a friend that lives in another country and he cannot redeem his voucher.   "the code you've entered is invalid for your country"   How can I give this gi...

timmieschaap

Composer

342 Views

1 replies

0 likes

Account
Premium
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebookumu sildim hesabıma giremiyorum

Arkadaşlar benim facebook ile bağlandığım bir Spotify premium hesabım vardı fakat facebookumu hesabımı sildim ve artık o hesaba giremiyorum.Ne yapmalıyım sizce premium üyeliğimi başka hesaba nasıl aktarabilirim?

Newbie

Arkadaşlar benim facebook ile bağlandığım bir Spotify premium hesabım vardı fakat facebookumu hesabımı sildim ve artık o hesaba giremiyorum.Ne yapmalıyım sizce premium üyeliğimi başka hesaba nasıl ak...

FabianS_Bogota

Roadie

941 Views

1 replies

0 likes

  • 941 Views
  • 1 replies
  • 0 likes

Someone else is using my account?

Hello there! I believe someone else is using my account. It stops my music and starts playing on another computer (WIN-0RHQ29P1MNR). It is foreign music, i don't know the language. A lot of the artists this other person listen to have the name nguyen...

Visitor

Hello there! I believe someone else is using my account. It stops my music and starts playing on another computer (WIN-0RHQ29P1MNR). It is foreign music, i don't know the language. A lot of the artis...

user-removed

Not applicable

1213 Views

9 replies

0 likes

  • 1213 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't pay for premium

I've have this problem for a week now but since my debit card stopped working and so did my subscription, I can't re-subscribe with my new card on my phone or my computer. The image is the error message I get.

Newbie

I've have this problem for a week now but since my debit card stopped working and so did my subscription, I can't re-subscribe with my new card on my phone or my computer. The image is the error mess...

FabianS_Bogota

Roadie

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Account closed

HelloIk changed my abonnement from normal to family. Then my payment changed from 9.99 to 14.99.needed to pay directly when i changed it.so in october i payed to times.wich is not right. So i pulled the 9.99 back and now my account is blokked????How ...

Newbie

Hello Ik changed my abonnement from normal to family. Then my payment changed from 9.99 to 14.99.needed to pay directly when i changed it.so in october i payed to times.wich is not right. So i pulle...

Maxim

Spotify Star

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Updated credit card info-but same service?

Hi. I just updated my account info, as I am trying to close my old bank account. I want my monthly payments to be drawn from the new account. I think that I accomplished that on your website. But then I received an email from you welcoming me to Spot...

Newbie

Hi. I just updated my account info, as I am trying to close my old bank account. I want my monthly payments to be drawn from the new account. I think that I accomplished that on your website. But the...

Maxim

Spotify Star

190 Views

1 replies

0 likes

Account
  • 190 Views
  • 1 replies
  • 0 likes

Money was taken off my card but still no premium

On 11/26/2016 spotify took $9.99 from my card and still won't let me access premium... very unhappy with the service as of now. It is now the 28th.. this is bull**bleep**.

Newbie

On 11/26/2016 spotify took $9.99 from my card and still won't let me access premium... very unhappy with the service as of now. It is now the 28th.. this is bull**bleep**.

timmieschaap

Composer

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

I already paid two times this month

A have a family membership and this month i already paid twice and again I have spotify free

Newbie

A have a family membership and this month i already paid twice and again I have spotify free

Jerrysplace

Newbie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged the wrong amount

So i have a student account and i just checked my bank statement and i was charged $9.99 instead. How can i get that changed to the correct amount?

Newbie

So i have a student account and i just checked my bank statement and i was charged $9.99 instead. How can i get that changed to the correct amount?

FabianS_Bogota

Roadie

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel premium

Jai canceller premium il y a 2 mois environ mais le 24 nov il y a un payement de spotify sur ma carte de credit.!!! Comment annuler le payement automatique??

Newbie

Jai canceller premium il y a 2 mois environ mais le 24 nov il y a un payement de spotify sur ma carte de credit.!!! Comment annuler le payement automatique??

FabianS_Bogota

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Double Billing

I tried to sign up for Spotify using the student selection but couldn't get verified after entering the payment information. So, I resubscribed under the $0.99 for 3 month and then $9.99 each month thereafter. I looked at my statement today, and was ...

Newbie

I tried to sign up for Spotify using the student selection but couldn't get verified after entering the payment information.  So, I resubscribed under the $0.99 for 3 month and then $9.99 each m...

LordRollin

Community Legend

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

TAX INVOICE-GST FOR AUSTRALIA

i get charged $17.99 for family subscription each month. My September 2016 invoice showed GST 10% $1.64 and then October 2016 and November 2016 both show VAT 0% $0.00. my country is set to Australia so i have no idea why my invoices have changed but ...

Newbie

i get charged $17.99 for family subscription each month. My September 2016 invoice showed GST 10% $1.64 and then October 2016 and November 2016 both show VAT 0% $0.00. my country is set to Australia ...

Maxim

Spotify Star

7543 Views

1 replies

0 likes

Account
Subscription
  • 7543 Views
  • 1 replies
  • 0 likes

Two payments on my Visa credit card

Hello.Does anyone know how to contact Spotify to let them know that 2 payments has been credited on my Visa Credit Card on the same month (october 2016) ? I don't see anything on their website.Thanks,Ron

Newbie

Hello. Does anyone know how to contact Spotify to let them know that 2 payments has been credited on my Visa Credit Card on the same month (october 2016) ? I don't see anything on their website. Th...

LordRollin

Community Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Adding a family member and sent them the link but they cannot access

I have added a family member and sent them a link but they cannot access Spotify. Do they have create an account first and then the link?

Casual Listener

I have added a family member and sent them a link but they cannot access Spotify. Do they have create an account first and then the link?

LordRollin

Community Legend

310 Views

3 replies

0 likes

  • 310 Views
  • 3 replies
  • 0 likes

Payment, charged 3 times

I signed up for student premium and was charged the 4.99 3 times. Where can I get this changed? I am really dissapointed in Spotify right now.

Newbie

I signed up for student premium and was charged the 4.99 3 times. Where can I get this changed? I am really dissapointed in Spotify right now.

kryddersen

Gig Goer

220 Views

1 replies

0 likes

Account
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

payment made, premium failed

I tried paying using my Mobile service provider. Load was deducted from my prepaid account, yet I haven't had my premiun privilege. Can anyone help me?

Newbie

I tried paying using my Mobile service provider. Load was deducted from my prepaid account, yet I haven't had my premiun privilege. Can anyone help me?

kryddersen

Gig Goer

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes