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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9839 Views
  • 3 replies
  • 9 likes
  • Security
  • 9839 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492219 Views
  • 981 replies
  • 111 likes
  • Account
  • 492219 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213490 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213490 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122454 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122454 Views
  • 72 replies
  • 12 likes

Bought premium and now back to free

I purchased premium through Groupon with a PlayStation network account, $2 for 2 months then back to the regular $9.99. Payment was accepted, I was updated to premium, and enjoyed it for a time. I turn it on today and it says I'm on free now.I contac...

  • Casual Listener
  • I purchased premium through Groupon with a PlayStation network account, $2 for 2 months then back to the regular $9.99. Payment was accepted, I was updated to premium, and enjoyed it for a time. I tu...
  • Jmm87
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Someone else is connected to my account right now

As the topic tell you. Someone else is trying to use my account while I am listening. I am not sharing my account with anyone and has not logged into any other device then my own computer.I have tried to change my password and log out all loged in de...

  • Casual Listener
  • As the topic tell you. Someone else is trying to use my account while I am listening.   I am not sharing my account with anyone and has not logged into any other device then my own computer. ...
  • Cipp3r
  • Casual Listener
  • 1120 Views
  • 2 replies
  • 0 likes
  • 1120 Views
  • 2 replies
  • 0 likes

Password and email

Hi. I cant find my password on Spotify, and my email registreted here is not in use anymore.Can u send me link to create New password on my New email ; tonystraumsnes@gmail.comThanxTony

  • Newbie
  • Hi. I cant find my password on Spotify, and my email registreted here is not in use anymore. Can u send me link to create New password on my New email ; tonystraumsnes@gmail.com Thanx Tony
  • Algee
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Issue to log in aboard

Hi2 weeks ago I had the problem to log in because I was "more than 14 days aboard" so I have change my country. After that still not working so I delete the app and reinstalled it and it works.Today I can't log in again (still the message "you can't ...

  • Casual Listener
  • Hi 2 weeks ago I had the problem to log in because I was "more than 14 days aboard" so I have change my country. After that still not working so I delete the app and reinstalled it and it works. To...
  • aure21
  • Casual Listener
  • 465 Views
  • 2 replies
  • 0 likes
  • Login
  • 465 Views
  • 2 replies
  • 0 likes

premium payment

my premium payment is saying it's late because i have no money on my card right now. Will they atomatically take it off once i get paid in a few days or will i have to reenter my information?

  • Newbie
  • my premium payment is saying it's late because i have no money on my card right now. Will they atomatically take it off once i get paid in a few days or will i have to reenter my information?
  • Bearfootrecords
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Paying for Spotify Premium, but can't find/ log into the account charged on.

I presume its because i had a free trial and forgot to cancel it after 30 days. However i can't remember the details for the account (and i've tried every email i have). Is there a way to cancel it via bank? Or can you log in using bank details?Thaks...

  • Newbie
  • I presume its because i had a free trial and forgot to cancel it after 30 days. However i can't remember the details for the account (and i've tried every email i have). Is there a way to cancel it v...
  • Bearfootrecords
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Can't play anything! "This song is not available. If you have the file...."

Hello Once again I'm having this error "This song is not available. If you have the file...." when I try to play anything from laptop Spotify. I have a premium account and using Spotify on Windows and iPhone using same account. This morning it worked...

  • Regular
  • Hello   Once again I'm having this error "This song is not available. If you have the file...." when I try to play anything from laptop Spotify. I have a premium account and using Spotify...
  • argah
  • Regular
  • 308 Views
  • 2 replies
  • 0 likes
  • Premium
  • 308 Views
  • 2 replies
  • 0 likes

Been charged for premium when i cancelled my subscription a month ago

I have been charged for premium when i cancelled my subscription via my web browser. I would like a refund because i didn't want to pay for another month and i had already cancelled it! How do i get to speak to an actual person??

  • Newbie
  • I have been charged for premium when i cancelled my subscription via my web browser. I would like a refund because i didn't want to pay for another month and i had already cancelled it! How do i get ...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Help needed with family premium

Hi, Wondering if anyone can help us out. I recently upgraded to family premium. I have add two family members to the account. We are unable to play spotify simultaneously and independently on our devices. The playlist only plays on one device. Can we...

  • Casual Listener
  • Hi,   Wondering if anyone can help us out.  I recently upgraded to family premium. I have add two family members to the account. We are unable to play spotify simultaneously and...
  • snyspotify
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • Account
  • 369 Views
  • 2 replies
  • 0 likes

my account was double charged this month for service. i was charged oct 3rd and 27th

my name is yolette jackson and my account was double charged the month of oct and i do not know why. i was charged the 3rd and the 27th. my email address is *************

  • Newbie
  • my name is yolette jackson and my account was double charged the month of oct and i do not know why.  i was charged the 3rd and the 27th.  my email address is *************
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Can't sign in

My payment failed so my account was deactivated but every time I try to sign in it's telling me there's no account associated with my email address even though I'm getting emails from you?!!How do I sign in and pay?!!

  • Newbie
  • My payment failed so my account was deactivated but every time I try to sign in it's telling me there's no account associated with my email address even though I'm getting emails from you?!! How do ...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

SMART Premium Subscription

Hi Guys,How can I use my SMART to register as PREMIUM? I tried so many times but spotify didn't send any verification code to my number. Thanks in advance.

  • Newbie
  • Hi Guys, How can I use my SMART to register as PREMIUM? I tried so many times but spotify didn't send any verification code to my number.   Thanks in advance.
  • Maxim
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Family has no internet and lives in Jamaica, how can I add them to my account?

Family has no internet and lives in Jamaica, how can I add them to my account?They were able to get music for the 30 day free but need to add to my account to keep them active... any ideas?

  • Casual Listener
  • Family has no internet and lives in Jamaica, how can I add them to my account? They were able to get music for the 30 day free but need to add to my account to keep them active... any ideas?
  • Maxim
  • Spotify Star
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
  • 378 Views
  • 3 replies
  • 0 likes

Hello! About two accounts

Hello! I was wondering if there is a possibility to be logged in to two different account at the same time?Because i have one private spotify account for me, and one for the Office, and it is annoying to have to log in and out of both of these accoun...

  • Newbie
  • Hello! I was wondering if there is a possibility to be logged in to two different account at the same time? Because i have one private spotify account for me, and one for the Office, and it is annoy...
  • sakura08
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Payments

I cancelled the my premium.account yet I got charged again this month.

  • Newbie
  • I cancelled the my premium.account yet I got charged again this month.
  • sakura08
  • Roadie
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Subscription

I cant complete payment because the mobile carrier is not sending me the PIN. I've already canceled previous subscription (promo) but it still doesnt work. Is there a step that i failed to do?

  • Visitor
  • I cant complete payment because the mobile carrier is not sending me the PIN. I've already canceled previous subscription (promo) but it still doesnt work. Is there a step that i failed to do?
  • SF_MK
  • Newbie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

spotify account reset itself

My spotify account completely reset itself. It doesn't remember any of my playlists or settings or anything and acts like it is completely new. I should have an active unlimited account (automatic payments, last one on April 2), but it says that I ha...

  • Visitor
  • My spotify account completely reset itself. It doesn't remember any of my playlists or settings or anything and acts like it is completely new. I should have an active unlimited account (automatic pa...
  • jonprelude
  • Newbie
  • 1681 Views
  • 5 replies
  • 0 likes
  • 1681 Views
  • 5 replies
  • 0 likes

Student Discount- Opting Out

Hello fellow Spotify users, I've had the Spotify Premium Student Discount for two years, now. A series of events have made it nearly impossible to renew my Premium subscribtion. Take into account the follwing: 1. Card expired on month of renewel.2. A...

  • Newbie
  • Hello fellow Spotify users,   I've had the Spotify Premium Student Discount for two years, now. A series of events have made it nearly impossible to renew my Premium subscribtion. Take into ac...
  • Ssstrokes
  • Newbie
  • 310 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 310 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account and sign in fail thanks to facebook and spotify

I have one email I use. I want to use that email for spotify account. But spotify do not let me sign in my account because facebook wanted to delete my account to "help me find my friends". Thanks facebook, I will never create accounts trough you. Wh...

  • Visitor
  • I have one email I use. I want to use that email for spotify account. But spotify do not let me sign in my account because facebook wanted to delete my account to "help me find my friends". Thanks fa...
  • user-removed
  • Not applicable
  • 344 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login

Hello all,Apologies if this ends up in the wrong section of the forum, I haven't been here before. TL;DR below!Last night I opened the mobile app, when it suddenly logged me out. This has happened several times before, but the last time was maybe a y...

  • Casual Listener
  • Hello all, Apologies if this ends up in the wrong section of the forum, I haven't been here before. TL;DR below! Last night I opened the mobile app, when it suddenly logged me out. This has happene...
  • KingGlennis
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • Login
  • 334 Views
  • 2 replies
  • 0 likes