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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84900 Views

9 replies

2 likes

Account
Login
  • 84900 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661975 Views

13 replies

4 likes

Account
  • 661975 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744072 Views

18 replies

29 likes

  • 744072 Views
  • 18 replies
  • 29 likes

Spotify family doesn't allow me to add family member

I started with Spotify family and it works ok for my 3 kids but it doe not allow my wife to become a member. First it says she is already a member (she isn't), then when trying to logon with her e-mail she is being told she has subscribed with Facebo...

Newbie

I started with Spotify family and it works ok for my 3 kids but it doe not allow my wife to become a member. First it says she is already a member (she isn't), then when trying to logon with her e-ma...

Maxim

Spotify Star

251 Views

1 replies

0 likes

Account
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY 30 DAY PREMIUM TRIAL

I wanted to try the 30 day trial for premium and there were payment options so I chose the load one then it asked for my number so I entered my number then it asked for the pin that was sent on my number. But I didn't receive a pin. I tried and tried...

Visitor

I wanted to try the 30 day trial for premium and there were payment options so I chose the load one then it asked for my number so I entered my number then it asked for the pin that was sent on my nu...

Alejandro_C

Spotify Legend

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 spotify accounts on 1 paypal

Hello,I got two spotify accounts but i want only one and i pay with the same paypal for 2 but i don't know on what email this account configurated is so i can't cancel one account.How can i solve this?

Newbie

Hello, I got two spotify accounts but i want only one and i pay with the same paypal for 2 but i don't know on what email this account configurated is so i can't cancel one account. How can i solve...

Alejandro_C

Spotify Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Premium olamıyorum!

Neden Spotify 'a mail yoluyla ulaşamıyorum? Premium üyelik alamıyorum. Lütfen yardımcı olun.Satın alma işlemini gerçekleştiremiyorumKullanıcı adı : erdnc78

Casual Listener

Neden Spotify 'a mail yoluyla ulaşamıyorum? Premium üyelik alamıyorum. Lütfen yardımcı olun. Satın alma işlemini gerçekleştiremiyorum Kullanıcı adı : erdnc78

erdnc78

Casual Listener

2318 Views

4 replies

0 likes

  • 2318 Views
  • 4 replies
  • 0 likes

Superuser Contribution mi cuenta premium sigue vinculada a movistar a pesar de que hace dos meses que me di de baja.

Buenos días, Quería empezar una susbcripción de familia, pero cuando voya a mi cuenta me dice que mi subscripción esta vinculada a movistar y no puedo hacer cambios, El caso es que me di d ebaja en movistar hace dos meses.Cuando contacto con movistar...

Casual Listener

Buenos días,   Quería empezar una susbcripción de familia, pero cuando voya a mi cuenta me dice que mi subscripción esta vinculada a movistar y no puedo hacer cambios, El caso es que me di d e...

Alejandro_C

Spotify Legend

439 Views

3 replies

0 likes

Account
Premium
  • 439 Views
  • 3 replies
  • 0 likes

Solved!! Won't log me in my Iphone 6

I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! It's frustrating!!!!

Newbie

I can log in through Safari but I can't log in using the app. My username and password are correct. I have deleted and reinstalled the app. I even reset the password. I just can't log in to the app! ...

Bearfootrecords

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family won't allow me access

I live in Spain but am currently back in New Zealand for six weeks - my partner decided to upgrade her Spotify to family premium but because I registered a free account to my email address some time in the past it's only giving me options to have NZ ...

Newbie

I live in Spain but am currently back in New Zealand for six weeks - my partner decided to upgrade her Spotify to family premium but because I registered a free account to my email address some time ...

Alejandro_C

Spotify Legend

245 Views

1 replies

0 likes

Login
  • 245 Views
  • 1 replies
  • 0 likes

thought i unsubscribed but didn't- account not used for months

Hi,Sportify was charging me every month after I unsubscribed. I never check this card, as I never use it. I checked it and as I saw they were charging me I went to unsubsribe again (??)... how do I get a refund for all the months I didnt use spotify ...

Newbie

Hi, Sportify was charging me every month after I unsubscribed. I never check this card, as I never use it. I checked it and as I saw they were charging me I went to unsubsribe again (??)... how do I...

Maxim

Spotify Star

201 Views

1 replies

0 likes

Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Subscribed for a while, still asking to upgrade to premium

Hi there, I have subscribed spotify a while ago, but since i left using my android, i don´t seem to get the premium features anymore, as it always says to upgrade to premium.Hope someone can help me. Best regards,Ricardo

Casual Listener

Hi there,   I have subscribed spotify a while ago, but since i left using my android, i don´t seem to get the premium features anymore, as it always says to upgrade to premium. Hope someone c...

Maxim

Spotify Star

338 Views

3 replies

0 likes

  • 338 Views
  • 3 replies
  • 0 likes

I have two accounts but only use one

So one of my friends mentioned that I had no public playlists which I found weird because I'd made them public... I had another friend check and it turns out I have two accounts. I know that this happened with a facebook change or something like, but...

Newbie

So one of my friends mentioned that I had no public playlists which I found weird because I'd made them public... I had another friend check and it turns out I have two accounts. I know that this hap...

Maxim

Spotify Star

205 Views

1 replies

0 likes

Account
  • 205 Views
  • 1 replies
  • 0 likes

Cancel Subscription and can't remember account details

I want to cancel my spotify subscription, but the email I used to sign up, I no longer use and have since forgotten the details. I also cannot for the life of me remember my spotify account password. I just want to cancel my subscription before I get...

Newbie

I want to cancel my spotify subscription, but the email I used to sign up, I no longer use and have since forgotten the details.  I also cannot for the life of me remember my spotify account pas...

Bearfootrecords

Community Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

MIssing playlists from free Spotify

I had more than 20 playlists on the free Spotify. When my daughter upgraded me to Premium for Family Spotify all my free playlists disappeared. Why?

Newbie

I had more than 20 playlists on the free Spotify. When my daughter upgraded me to Premium for Family Spotify all my free playlists disappeared. Why?

Bearfootrecords

Community Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

CANCEL MY SUBSCRIPTION

It's not letting me cancel my subscription how do i do it. I'm not seeing cancel subscription any where. I accidentally opted into a 7-day free trial. Need help fast!!

Casual Listener

It's not letting me cancel my subscription how do i do it. I'm not seeing cancel subscription any where. I accidentally opted into a 7-day free trial. Need help fast!!

Kamran

Composer

627 Views

3 replies

0 likes

  • 627 Views
  • 3 replies
  • 0 likes

do you need an email address for other Spotify Family members?

We have two young kids whom have been with us on Spotify for the last 5+ years. Problem is that they are only 7 & 9, but we would like them to have their own accts. We have been paying for the family plan since you've offered it, alas we cannot figur...

Newbie

We have two young kids whom have been with us on Spotify for the last 5+ years. Problem is that they are only 7 & 9, but we would like them to have their own accts.  We have been paying for...

Maxim

Spotify Star

1597 Views

1 replies

0 likes

  • 1597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium got cancelled

I received a message saying my subscription for spotify premium has been paused since the payment failed. So I cancelled it and did some research and saw other globe telecom customers are currently experiencing it too. Ive tried resubscribing via lap...

Casual Listener

I received a message saying my subscription for spotify premium has been paused since the payment failed. So I cancelled it and did some research and saw other globe telecom customers are currently e...

Alejandro_C

Spotify Legend

344 Views

1 replies

1 likes

Premium
Subscription
  • 344 Views
  • 1 replies
  • 1 likes

MY ACCOUNT EXISTS IN SPOTIFY.COM BUT IS UNEXISTING IN THE APP

Solved i was using my email for singing in and I was supposed to use my username臘‍

Newbie

Solved      i was using my email for singing in and I was supposed to use my username🤦‍♂️

meatstrand89

Newbie

235 Views

1 replies

0 likes

Login
Security
  • 235 Views
  • 1 replies
  • 0 likes

Student Discount? Already Have Account

I have been using Spotify for over 2 years and I was wondering if I had to start a new account in order to get the discount or if there was a way to link it to my university email account so that way I can keep all of my playlists together.

Newbie

I have been using Spotify for over 2 years and I was wondering if I had to start a new account in order to get the discount or if there was a way to link it to my university email account so that way...

Maxim

Spotify Star

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Cancelling a payment and renewal of student discount

I don't check my email regularly so I wasn't aware that I needed to renew my student discount so it charged me full price. I am still a student and I would like my money back and put back on my student discount

Newbie

I don't check my email regularly so I wasn't aware that I needed to renew my student discount so it charged me full price. I am still a student and I would like my money back and put back on my stude...

Maxim

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add support for Google ChromeCast

I upgraded to a family plan and added another account and spotify has been saying something went wrong. It has been doing this since yesterday afternoon and it is really starting to frost my cookies!.... Has this happened to anybody else and they can...

Casual Listener

I upgraded to a family plan and added another account and spotify has been saying something went wrong. It has been doing this since yesterday afternoon and it is really starting to frost my cookies!...

Anyk17

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

spotify premium discount for students

I have emailed sheerID about signing up for spotify student since I'm enrolled into two colleges and I entered my name and home email and have gotten no response. I'm confused on the process of how to sign up and what document the website needs.

Newbie

I have emailed sheerID about signing up for spotify student since I'm enrolled into two colleges and I entered my name and home email and have gotten no response. I'm confused on the p...

Maxim

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes