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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7804 Views
  • 1 replies
  • 9 likes
  • Security
  • 7804 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474808 Views
  • 978 replies
  • 111 likes
  • Account
  • 474808 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207856 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207856 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119046 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119046 Views
  • 72 replies
  • 12 likes

I can't cancel premium

I've searched up instructions on how to cancel my subscription (premium ends today) and I can't find a cancel button, only the notice that my subscription ends today and a link to resubscribe to premium. Does it mean I'll automatically have Free afte...

  • Casual Listener
  • I've searched up instructions on how to cancel my subscription (premium ends today) and I can't find a cancel button, only the notice that my subscription ends today and a link to resubscribe to prem...
  • Sophie55
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Can't use Paypal as a payment method

I want to use my Paypal as the payment method for Spotify, but it is not even an option. All I can use are credit cards. Is Paypal not possible anymore, or not available in certain regions? I live in Norway, and have Premium.

  • Newbie
  • I want to use my Paypal as the payment method for Spotify, but it is not even an option. All I can use are credit cards. Is Paypal not possible anymore, or not available in certain regions? I live in...
  • user-removed
  • Not applicable
  • 2552 Views
  • 2 replies
  • 2 likes
  • Subscription
  • 2552 Views
  • 2 replies
  • 2 likes

Solved!! Hacked or Pranked

I have been using my Spotify Premium for Family on my PC all day. I moved out of the room and started using my phone to control the playlist and it kept stopping. The PC error said my account is being used elsewhere. While there's 5 of us on the acco...

  • Newbie
  • I have been using my Spotify Premium for Family on my PC all day. I moved out of the room and started using my phone to control the playlist and it kept stopping. The PC error said my account is bein...
  • isaiahhattix
  • Casual Listener
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 515 Views
  • 1 replies
  • 0 likes

I unsubcribed a week ago and got charged today

I unsubcribed a week ago my desktop because it is not available on my phone, I can't afford this service anymore, lo and behold I get charged today. I can barely eat let alone pay for this service. I would appreciate it if I could stay unsubcribed. I...

  • Newbie
  • I unsubcribed a week ago my desktop because it is not available on my phone, I can't afford this service anymore, lo and behold I get charged today. I can barely eat let alone pay for this service. I...
  • LordRollin
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

No option to pay will Mobile credit for Family Premium

HelloI when selecting the .... button I can't see any option to pay via mobile credit...Mobile credit it only available for premium

  • Casual Listener
  • Hello I when selecting the .... button I can't see any option to pay via mobile credit... Mobile credit it only available for premium
  • LordRollin
  • Community Legend
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium with student account (KLARNA)

Hey everybody,i applied successfully for the student discount on Spotify with my german university. But I have a problem with typing in my billing information with Klarna Rechnung, since i have no creditcard.The problem is, that everytime I type in m...

  • Visitor
  • Hey everybody, i applied successfully for the student discount on Spotify with my german university. But I have a problem with typing in my billing information with Klarna Rechnung, since i hav...
  • user-removed
  • Not applicable
  • 483 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 483 Views
  • 6 replies
  • 0 likes

Transferring saved songs from old to new account

How can I transfer all of my saved songs from an old FB connected account to my new Spotify account?

  • Newbie
  • How can I transfer all of my saved songs from an old FB connected account to my new Spotify account?
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Being Charged 9.99 per Month on CC but Linked Facebook Account Only Has Free Version

Many months ago I believe my Spotity account has high jacked or some settings on their servers are making so I could not get premium benefits. When I try to log on using a username (which I believe I used when I first created my spotify account) the ...

  • Newbie
  • Many months ago I believe my Spotity account has high jacked or some settings on their servers are making so I could not get premium benefits. When I try to log on using a username (which I believe I...
  • 9175394991
  • Newbie
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 262 Views
  • 2 replies
  • 0 likes

[Family] Allow Family Members with a different Address

Hi I have premium account, in the coutry I have USNow I was invited to family account from my sister and the coutry is Costa RicaI try to accept the invitation and followed the steps for changing the country in a premium account (changed my payment m...

  • Newbie
  • Hi I have  premium account, in the coutry I have US Now I was invited to family account from my sister and the coutry is Costa Rica I try to accept the invitation and followed the steps for ch...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Premium Subscription - Country

Hello,Can I subscribe to Spotify Singapore while I am based in Canada?Do I have to pay using a Canada credit card while using the service in Canada?If I subscribe to the Family option, can I used in Canada, while my family members used it in another ...

  • Newbie
  • Hello, Can I subscribe to Spotify Singapore while I am based in Canada? Do I have to pay using a Canada credit card while using the service in Canada? If I subscribe to the Family option, can I us...
  • LordRollin
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Card charged twice

Is there a customer service email I can email?

  • Newbie
  • Is there a customer service email I can email?
  • LordRollin
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Upgrade to student premium without .edu email

I go to school full time. The community college I go to doesn't offer an email address for students, we use our personal emails. Is there a way to provide another source of proof to get the student discount?

  • Newbie
  • I go to school full time. The community college I go to doesn't offer an email address for students, we use our personal emails. Is there a way to provide another source of proof to get the student d...
  • Maxim
  • Spotify Star
  • 3475 Views
  • 1 replies
  • 0 likes
  • 3475 Views
  • 1 replies
  • 0 likes

Solved!! How to Cancel Previous Subscription

I had my own Premium subscription but I have now updated to a family subscription. How do I cancel my previous subscription now that I have a family subscription?Thank you.

  • Newbie
  • I had my own Premium subscription but I have now updated to a family subscription. How do I cancel my previous subscription now that I have a family subscription? Thank you.
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Customer Service

You need to invest in a customer service phone line. I've posted my complaint here: no response from Spotify. I've tweeted SpotifyUK and Spotify: no response. No way of getting a reply from a company which is being paid to deliver a service? No more ...

  • Casual Listener
  • You need to invest in a customer service phone line. I've posted my complaint here: no response from Spotify. I've tweeted SpotifyUK and Spotify: no response.   No way of getting a reply from ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
  • 170 Views
  • 1 replies
  • 0 likes

Spotify on more than 3 devices

I have Spotify premium. I travel a lot and have 2-3 homes where I have spotify on my fixed PC. I also have Spotify on my iPhone and an iPad. It is just myself who has access to the account. Is it possible to run Spotify on all of these different devi...

  • Newbie
  • I have Spotify premium. I travel a lot and have 2-3 homes where I have spotify on my fixed PC.  I also have Spotify on my iPhone and an iPad.  It is just myself who has access to the a...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wanted to get the free trial first but was charged

Hello,I tried getting the 60 day trial and student account for one year. But was instantly charged so i cancelled the premium. Please help me in getting the trial first before moving to the student account.

  • Newbie
  • Hello, I tried getting the 60 day trial and student account for one year. But was instantly charged so i cancelled the premium. Please help me in getting the trial first before moving to the student...
  • Anyk17
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug - error to refresh page when making credit card payment

Everytime I try to buy the family premium account, I put in the correct credit card details, and am told that I have to refresh the page. I have done this 5 times or so, and I think I have had enough. Fix the darn bug, please.

  • Visitor
  • Everytime I try to buy the family premium account, I put in the correct credit card details, and am told that I have to refresh the page.  I have done this 5 times or so, and I think I have had ...
  • Anyk17
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

Hello, someone is using my account. I know that because has a lot of things that I never listened in my "recently played" list. I enter on Spotify with the Facebook, but before I used the number of user and a password to enter. I can't change this pa...

  • Newbie
  • Hello, someone is using my account. I know that because has a lot of things that I never listened in my "recently played" list. I enter on Spotify with the Facebook, but before I used the number of u...
  • Anyk17
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes