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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419801 Views
  • 965 replies
  • 108 likes
  • Account
  • 419801 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185592 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185592 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103194 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103194 Views
  • 69 replies
  • 10 likes

Spotify family, reverting back to Free and then back to Premium, still same?

Hey, so short question.Im using the family subs. with 4 other users, I just realized I dont have money in my bank account and Spotify will try to withdraw money again in two or three days, because its the weekend I wont be able to put any money in th...

  • Regular
  • Hey, so short question. Im using the family subs. with 4 other users, I just realized I dont have money in my bank account and Spotify will try to withdraw money again in two or three days, because ...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta premium

Fui atualizar conta Premium com um valor de R$ 14,90 que foram cobrados duas vezes sem nem ter recebido o benefício ainda!! O que faço para ser ressarcida??

  • Casual Listener
  • Fui atualizar conta Premium com um valor de R$ 14,90 que foram cobrados duas vezes sem nem ter recebido o benefício ainda!! O que faço para ser ressarcida??
  • Anyk17
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Socorro!!!

Alguém pode me dizer por que não consigo efetuar o pagamento do spotify premium? Fui atualizar os dados de pagamento porque troquei de cartão e aparece que o "parece que o seu cartão está num dia ruim". algm pode me ajudar??? Por favor!!!

  • Newbie
  • Alguém pode me dizer por que não consigo efetuar o pagamento do spotify premium? Fui atualizar os dados de pagamento porque troquei de cartão e aparece que o "parece que o seu cartão está num dia rui...
  • Anyk17
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Paguei o spotify premium e mesmo assim ele diz que não houve pagamento. Quero respostas, não estou pagando para não utilizar o aplicativo offline

  • Newbie
  • Paguei o spotify premium e mesmo assim ele diz que não houve pagamento. Quero respostas, não estou pagando para não utilizar o aplicativo offline
  • Anyk17
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family-different country glitch

Two of the people I am trying to add to are getting error messages saying that they need to be in the same country... and we are.HALP.

  • Newbie
  • Two of the people I am trying to add to are getting error messages saying that they need to be in the same country... and we are. HALP.
  • Anyk17
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Frustrating unable to change p/word and email

The email address connected to my account has been closed and I don't know my password. I am only able to login with my facebook.I would like to change my email address and then upgrade to premium.I cannot update my email address as I do not know my ...

  • Newbie
  • The email address connected to my account has been closed and I don't know my password. I am only able to login with my facebook. I would like to change my email address and then upgrade to premium....
  • Anyk17
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why dont I have family premium?

A while ago I installed spotify premium, but later on my family decided to install family premium. So I cancelled my premium subscription and got the family version instead. For some reason, I don't have family premium anymore but everyone else in my...

  • Newbie
  • A while ago I installed spotify premium, but later on my family decided to install family premium. So I cancelled my premium subscription and got the family version instead. For some reason, I don't ...
  • Anyk17
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in username

**bleep**! I updated my stupid IPhone and it made me log in again! I don't know if I lost my whole music but it is still charging me! I tried logging in with my username but forgot my password! It still didn't retrieve all my music

  • Newbie
  • **bleep**! I updated my stupid IPhone and it made me log in again! I don't know if I lost my whole music but it is still charging me! I tried logging in with my username but forgot my password! It st...
  • Anyk17
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

I can't login spotify account after i hd got back my phone from the care centre for repairment, it stated that my account is not connected to face book account, at that time i signed up my account was through spotify app, not through face book, pleas...

  • Newbie
  • I can't login spotify account after i hd got back my phone from the care centre for repairment, it stated that my account is not connected to face book account, at that time i signed up my account wa...
  • Anyk17
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution not working

listen I've paid this month and it came out of my account and I think it was a special offer for 3 months I don't even no how it came out as I didn't want to pay I was on a free trial but some reason the 9.99 came out but I'm still not even on premiu...

  • Newbie
  • listen I've paid this month and it came out of my account and I think it was a special offer for 3 months I don't even no how it came out as I didn't want to pay I was on a free trial but some reason...
  • Anyk17
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Receiving Notifications on iPhone

I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfold, released a new song on Spotify and I only found...

  • Casual Listener
  • I've triple checked all of my settings and spotify is definitely enabled to send me notifications through push and email and yet I still receive neither. This morning a band I follow, Avenged Sevenfo...
  • Anyk17
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted Device

I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online devices, the "sign out everywhere" feature, I even set up...

  • Casual Listener
  • I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online device...
  • Anyk17
  • Spotify Star
  • 454 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 454 Views
  • 3 replies
  • 0 likes

Solved!! Premium deactivated / playlists disappeared

Hi,Firstly, I have tried everything that is suggested in the other threads to fix this. I just logged into Spotify earlier to find that my account has reverted to a free account from premium, and everything to do with my account has disappeared (play...

  • Regular
  • Hi, Firstly, I have tried everything that is suggested in the other threads to fix this.   I just logged into Spotify earlier to find that my account has reverted to a free account from ...
  • JasontheSavage
  • Newbie
  • 2738 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2738 Views
  • 12 replies
  • 0 likes

Superuser Contribution CAN'T LOG IN TO PAY MY BILL

I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be updated because I was overdrawn a few days ago. But ...

  • Casual Listener
  • I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be u...
  • Anyk17
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 352 Views
  • 3 replies
  • 0 likes

Family premium and Vodaphone

I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think I can without cancelling the Vodaphone account whic...

  • Newbie
  • I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think ...
  • OviiiOne
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

How do I get my family members in to the family list?

Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already used email account". Where does Spotify look for used ...

  • Casual Listener
  • Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already use...
  • Kent66
  • Casual Listener
  • 369 Views
  • 3 replies
  • 0 likes
  • Other
  • 369 Views
  • 3 replies
  • 0 likes