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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422556 Views
  • 965 replies
  • 108 likes
  • Account
  • 422556 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Charge twice per month

Hi,It has come to my attention I have been charged twice per month (the amounts of $17.99AUD and $11.99AUD) since March this year. I believe this was when I upgraded to family. I only have the one account and wish to be corrected and refunded.Regards...

  • Newbie
  • Hi, It has come to my attention I have been charged twice per month (the amounts of $17.99AUD and $11.99AUD) since March this year. I believe this was when I upgraded to family. I only have the one ...
  • EthanS1
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Country and credit cards

Hello everybody,just now I moved to Malaysia for one year and therefore I had to set my Spotify-Account to Malaysia as country. As I'd like to upgrade to Spotify Premium (I'm a student) now but -of course- only have German credit cards. The upgrade i...

  • Newbie
  • Hello everybody, just now I moved to Malaysia for one year and therefore I had to set my Spotify-Account to Malaysia as country. As I'd like to upgrade to Spotify Premium (I'm a student) now but -of...
  • cornna
  • Newbie
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

My subscription never ended even though i ended it.

In the beginning of this summer, i purchased the 3-month sale for 1$. It said that as long as i ended my subscription before the 14/9, no more money would be taken from my account. (I ended it on the 13/9.) Now, a month and two days later i see that ...

  • Regular
  • In the beginning of this summer, i purchased the 3-month sale for 1$. It said that as long as i ended my subscription before the 14/9, no more money would be taken from my account. (I ended it on the...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 193 Views
  • 1 replies
  • 1 likes

Vodafone TR from Turkey

Hello Dear Community. I regret it now, Vodafone TR has no advantages. I am a Spotify member for about 3-4 months. And I received a special offer from Vodafone (8th of September). Here, the problem begins. It seems Spotify company didn't receive this ...

  • Casual Listener
  • Hello Dear Community.   I regret it now, Vodafone TR has no advantages.   I am a Spotify member for about 3-4 months. And I received a special offer from Vodafone (8th of Sept...
  • mythrael
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 333 Views
  • 2 replies
  • 0 likes

being charged for free subscribe

My daughter has accidentally charged spotify to her phone it's adding 9.99 to her phone bill each month but when I try to cancell I can't do anything as it states she has the free version...I sent a message and the response I got was to look at a for...

  • Newbie
  • My daughter has accidentally charged spotify to her phone it's adding 9.99 to her phone bill each month but when I try to cancell I can't do anything as it states she has the free version...I sent a ...
  • veaux333
  • Newbie
  • 219 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 219 Views
  • 4 replies
  • 0 likes

Can't log in, because of forgotten password and wrong email

I'm stuck in a bad loop, and hope someone can help.For some reason my password, that I've always had, isn't working anymore. The e-mail that's registered is an old one that I can't access anymore. See my problem? I need to change the e-mail address s...

  • Newbie
  • I'm stuck in a bad loop, and hope someone can help. For some reason my password, that I've always had, isn't working anymore. The e-mail that's registered is an old one that I can't access anymore. ...
  • Bearfootrecords
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Changing billing info.

I'm trying to change my billing info. Doing the process and waiting for the confirmation code, but can't get any!!!

  • Newbie
  • I'm trying to change my billing info. Doing the process and waiting for the confirmation code, but can't get any!!!
  • Bearfootrecords
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Showing wrong pic on desktop/mobile app

My Spotify App and mobile are showing the old Facebook profile pic... Why isn't it syncing or am I doing something wrong? User is asifzahoor Thanks!

  • Newbie
  • My Spotify App and mobile are showing the old Facebook profile pic...   Why isn't it syncing or am I doing something wrong?   User is asifzahoor     Thanks!
  • Bearfootrecords
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

Countries and bank transaction fees

Hi Spotify friends. I've had a Premium account for some time but only just realised I am being charged an overseas transaction fee of approx 35cents per month by my bank for my monthly subscription. My account is registered in Australia, my bank deta...

  • Newbie
  • Hi Spotify friends. I've had a Premium account for some time but only just realised I am being charged an overseas transaction fee of approx 35cents per month by my bank for my monthly subscription. ...
  • Bearfootrecords
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Getting charged for premium when I'm already on a family plan

I was invited to join a family plan while still having my premium account. I looked through the FAQs regarding this and it said that I would not be charged further and that the main family plan account holder would only be charged. This was over a mo...

  • Visitor
  • I was invited to join a family plan while still having my premium account. I looked through the FAQs regarding this and it said that I would not be charged further and that the main family plan accou...
  • Bearfootrecords
  • Community Legend
  • 2370 Views
  • 1 replies
  • 0 likes
  • 2370 Views
  • 1 replies
  • 0 likes

Charged Full Price for Four Months

So I have had the spotify student discount (I am a junior in college) for a while now and I just read online that after 12 months the account is switched from the 4.99 back to 9.99 and you are sent an email to remind you. I never recieved this email ...

  • Casual Listener
  • So I have had the spotify student discount (I am a junior in college) for a while now and I just read online that after 12 months the account is switched from the 4.99 back to 9.99 and you are sent a...
  • Maxim
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing songs from playlist

I have lost more than half the songs on my iphone from this particular playlist. At the menu level, list says 35 songs, when I go inside the list to play there are only 12 songs in there.

  • Casual Listener
  • I have lost more than half the songs on my iphone from this particular playlist. At the menu level, list says 35 songs, when I go inside the list to play there are only 12 songs in there.
  • apilani
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Spotify is not available in Saudi Arabia

I live in Saudi Arabia country. Everytime I'm trying to login in and download the app says "not available" or "forbidden" I can't do it!! Except when I started use VPN but I still can't download the app even with VPN. Please, tell me when Spotify wil...

  • Casual Listener
  • I live in Saudi Arabia country. Everytime I'm trying to login in and download the app says "not available" or "forbidden" I can't do it!! Except when I started use VPN but I still can't download the ...
  • NasserHashemi
  • Casual Listener
  • 2299 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 2299 Views
  • 4 replies
  • 0 likes

Country

I am not able to change my country, I already inserted a new payment method however it just charged me and didn't change my profile. Any suggestion?

  • Newbie
  • I am not able to change my country, I already inserted a new payment method however it just charged me and didn't change my profile. Any suggestion? 
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! You've already created an account with this email address

I recently reset my device and now am unable to log into the Spotify app. It tells me that an account has already been created with this email. I can log into the website just fine and ensured that I am on the sign in page and not the sign up page. P...

  • Casual Listener
  • I recently reset my device and now am unable to log into the Spotify app. It tells me that an account has already been created with this email. I can log into the website just fine and ensured that I...
  • Tahoelongshot
  • Casual Listener
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

User name

Hello, I created an account yestarday, is an group account. The user name is harborhoteis than I link with the facebook page (Gerencial Harbor) but when I creat a playlist appears "created by: desenvolvedor harbor" and I'd like that appears "created ...

  • Visitor
  • Hello,   I created an account yestarday, is an group account.   The user name is harborhoteis than I link with the facebook page (Gerencial Harbor) but when I creat a playlist appears "...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

Moved to other country

Hello, I have moved to Canada and with a new phone plan I got Spotify premium.However, I cannot choose the network provider and get the premium. Please change my permanent country to Canada , provider Fido. Phone 6047295930

  • Newbie
  • Hello, I have moved to Canada and with a new phone plan I got Spotify premium. However, I cannot choose the network provider and get the premium. Please change my permanent country to Canada , pro...
  • knutjohanvatnej
  • Newbie
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Multiple accounts?

I think I may have multiple accounts, as I have just had a message on my iphone saying 'there is a problem with the payment for Premium"... I have just had a new credit card issued.. when I went to update in my account on laptop... It said I am not a...

  • Visitor
  • I think I may have multiple accounts, as I have just had a message on my iphone saying 'there is a problem with the payment for Premium"... I have just had a new credit card issued.. when I went to u...
  • osornios
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

spotify premium

bonjour j'ai un compte PayPal mais je n'arrive pas a m'abonner et même avec ma carte bleu c'est un maestro impossible de passé a spotify premium même en essayant le mois gratuit svp aidez moi merci

  • Newbie
  • bonjour j'ai un compte PayPal mais je n'arrive pas a m'abonner et même avec ma carte bleu c'est un maestro impossible de passé a spotify premium même en essayant le mois gratuit svp aidez moi merci
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes