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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9255 Views
  • 3 replies
  • 9 likes
  • Security
  • 9255 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483804 Views
  • 979 replies
  • 111 likes
  • Account
  • 483804 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211391 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211391 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121138 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121138 Views
  • 72 replies
  • 12 likes

Superuser Contribution Answers Please!

I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why and what Spotify has charged me for as I use the Fr...

  • Casual Listener
  • I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why ...
  • Anyk17
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution token invalid for u contry

Token invalid for your country i see my account is set to both norway / uk and when i changes it back from uk to norway and go back to redeem my pin it back to uk what can i do ?

  • Newbie
  • Token invalid for your country i see my account is set to both norway / uk and when i changes it back from uk to norway and go back to redeem my pin it back to uk what can i do ?
  • Anyk17
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Extending Premium Subscription

My prepaid Premium subscription will end in a week. If I pay for the Premium subscription now, will the cycle be reset to today (lose my 7 days remaining subscription), or automatically be extended when it is just about to expire? Thanks

  • Newbie
  • My prepaid Premium subscription will end in a week. If I pay for the Premium subscription now, will the cycle be reset to today (lose my 7 days remaining subscription), or automatically be extended w...
  • tomasrex
  • Roadie
  • 686 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in Spotify by Facebook: You may now close this window.

Hello,I've a problem concerning my logging in Spotify by Facebook. When I clic on " Logging in with Facebook", a web page open with the writting: "Logging in to Spotify...". Few time after, it is written: "You may now close this window." and no loggi...

  • Regular
  • Hello, I've a problem concerning my logging in Spotify by Facebook. When I clic on " Logging in with Facebook", a web page open with the writting: "Logging in to Spotify...". Few time after, it is w...
  • Anyk17
  • Spotify Star
  • 996 Views
  • 1 replies
  • 0 likes
  • Login
  • 996 Views
  • 1 replies
  • 0 likes

can't change my payment method

when i try to change my payment method or reinstate my premium account the stupid little wheel icon just spins and won"t let me do anything

  • Newbie
  • when i try to change my payment method or reinstate my premium account the stupid little wheel icon just spins and won"t let me do anything
  • tomasrex
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Being charged for FREE 30-Day Trial

I signed up for the free 30-day trial yesterday and now today there is a $5.35 charge on my bank statement....why? It's FREE***

  • Casual Listener
  • I signed up for the free 30-day trial yesterday and now today there is a $5.35 charge on my bank statement....why? It's FREE***
  • michaelpaugh617
  • Casual Listener
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

I can't login with old email

I changed phones, and i don't have access to my old email to change update or login.

  • Visitor
  • I changed phones, and i don't have access to my old email to change update or login.
  • Mike134
  • Newbie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Family Member Can't Access Her Profile

Hi, I am paying for a family plan, and I have granted access to my girlfriend (her personal email address is registered as one of the 5 people I can give access to). She used to have no issues at all, but for the last few weeks she has not been able ...

  • Casual Listener
  • Hi,   I am paying for a family plan, and I have granted access to my girlfriend (her personal email address is registered as one of the 5 people I can give access to). She used to have no issu...
  • Npl4y3r
  • Casual Listener
  • 452 Views
  • 5 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
  • 452 Views
  • 5 replies
  • 0 likes

Account blocked!

Hallo, ich habe versehentlich eine Lastschrift zurück gehen lassen und möchte das Geld nun erneut überweisen, damit mein Account entsperrt wird.Bitte um mithilfe.Wohin kann ich das Geld überweisen? LG Phillip

  • Newbie
  • Hallo, ich habe versehentlich eine Lastschrift zurück gehen lassen und möchte das Geld nun erneut überweisen, damit mein Account entsperrt wird. Bitte um mithilfe. Wohin kann ich das Geld überweise...
  • Hubo
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Spotify being Hacked

My Spotify Premium was created with my Facebook. I noticed a device "Hassan's iPhone" listening to my spotify and creating/deleting playlists. I changed my Facebook password AND my spotify password, and clicked "sign-out everywhere"... somehow Hassan...

  • Newbie
  • My Spotify Premium was created with my Facebook. I noticed a device "Hassan's iPhone" listening to my spotify and creating/deleting playlists. I changed my Facebook password AND my spotify password, ...
  • chemotrix
  • Music Fan
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't upgrade my account

I can't upgrade to spotify premium. I input my payment details, click continue then it loops me back to select my payment method and i have to input all my details again. I have tried this several times and it is not giving me any message or allowing...

  • Casual Listener
  • I can't upgrade to spotify premium.  I input my payment details, click continue then it loops me back to select my payment method and i have to input all my details again. I have tried this sev...
  • LordRollin
  • Community Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 356 Views
  • 3 replies
  • 0 likes

Solved!! Can I cancel the Premium Trial?

I'm using the app on an Iphone 6; click on account; shows subscription on the left and premium trial on the right. But neither are live links so can't do anything. How do I solve this?

  • Newbie
  • I'm using the app on an Iphone 6; click on account; shows subscription on the left and premium trial on the right.  But neither are live links so can't do anything.  How do I solve this?
  • chemotrix
  • Music Fan
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Publicly listed in google results

Hi,when I search for my name in google, my profile will appear on google results.Is it possible to get control over it ?for example, you can search for "spotify dextair" in google, my profile will appearsame if you look for my name...Do you know how ...

  • Newbie
  • Hi, when I search for my name in google, my profile will appear on google results. Is it possible to get control over it ?for example, you can search for "spotify dextair" in google, my profile wil...
  • sarahashley98
  • Casual Listener
  • 829 Views
  • 3 replies
  • 1 likes
  • Other
    Security
  • 829 Views
  • 3 replies
  • 1 likes

Superuser Contribution cant log on ps4 anymore yet sub account can.

hi for a while now i cant log in to my spotify account on my ps4. the user lilrican is the one who affected by this. when i run the app it says error cant connect to playstation services. but on my other account it works. i even tried going to settin...

  • Newbie
  • hi for a while now i cant log in to my spotify account on my ps4. the user lilrican is the one who affected by this. when i run the app it says error cant connect to playstation services. but on my o...
  • Anyk17
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change the country setting on my account.

I can't change the country my account is set on.It doesn't display any other country except USA in the Country section. I don't even live in the US.

  • Newbie
  • I can't change the country my account is set on. It doesn't display any other country except USA in the Country section. I don't even live in the US.
  • Anyk17
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

not being able to use account

I am paying for a premium spotify but I my account says that i have spotify free. I can't use my premium . I drives me crazy.

  • Newbie
  • I am paying for a premium spotify but I my account says that i have spotify free. I can't use my premium . I drives me crazy.  
  • LordRollin
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 213 Views
  • 1 replies
  • 0 likes

My account its blocked

My bank returned a payment of premium account and spotify blocked my account. How do i reset the account and change the payment method if i cannot acces to any option on my account?

  • Newbie
  • My bank returned a payment of premium account and spotify blocked my account. How do i reset the account and change the payment method if i cannot acces to any option on my account?
  • LordRollin
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Invoices of monthly payments to Spotify

I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When printing this out this does not look like a bill -...

  • Casual Listener
  • I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When...
  • cecilejp
  • Music Fan
  • 589 Views
  • 3 replies
  • 0 likes
  • Premium
  • 589 Views
  • 3 replies
  • 0 likes

Solved!! Premium account invoice payment

Hi, I work for a company where I use music alot in my research.I would like a premium account where it is paid for a year in advance.However I would like an invoice so my workplace can pay for it Can this be done? Thanks Danny

  • Casual Listener
  • Hi,   I work for a company where I use music alot in my research. I would like a premium account where it is paid for a year in advance. However I would like an invoice so my workplace can p...
  • cecilejp
  • Music Fan
  • 1773 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1773 Views
  • 7 replies
  • 0 likes

Invoice

Hi,I am not receiving the receipt of every charge that Spotify does to my money, I would like to be contacted and I want spotify send me the receipt of ever charge of my money.Thanks

  • Newbie
  • Hi, I am not receiving the receipt of every charge that Spotify does to my money, I would like to be contacted and I want spotify send me the receipt of ever charge of my money. Thanks
  • cecilejp
  • Music Fan
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes