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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421088 Views
  • 965 replies
  • 108 likes
  • Account
  • 421088 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186367 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186367 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103423 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103423 Views
  • 69 replies
  • 10 likes

Login won't work on the app

Tried logging in on the app on my iPhone. Says email is registered, I reset password and still won't login in. When I sign in on safari it works

  • Newbie
  • Tried logging in on the app on my iPhone. Says email is registered, I reset password and still won't login in. When I sign in on safari it works
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Login
  • 174 Views
  • 1 replies
  • 0 likes

Free trial and charge me right away

Hey, I was subscribe for a free trial period (30 days) and I get charged on my credit card, The worse its that I not getting the premium previleges.

  • Casual Listener
  • Hey, I was subscribe for a free trial period (30 days) and I get charged on my credit card, The worse its that I not getting the premium previleges.
  • osornios
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

My account appears to have been hacked please help

I tried logging out of all offline devices, changed the password twice, and someone else is still controlling my music via spotify connect.

  • Newbie
  • I tried logging out of all offline devices, changed the password twice, and someone else is still controlling my music via spotify connect.
  • Deathdestroyer
  • Newbie
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

Can't connect to my spotify account via Facebook on any device anymore

Hi everybody !I can't connect to my spotify account on any device anymore, I even had to create a second account to write this post.I changed my Facebook password, I changer the application management settings in facebook, nothing is working.Can some...

  • Casual Listener
  • Hi everybody ! I can't connect to my spotify account on any device anymore, I even had to create a second account to write this post. I changed my Facebook password, I changer the application manag...
  • osornios
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

My subscription has ended!

I have subscribed to Spotify couple months ago from my local telecommunication company Vodafone. It renews itself every 5th day of the month but this time it stopped working and now I'm using Spotify free. I contacted with Vodafone but they say it's ...

  • Visitor
  • I have subscribed to Spotify couple months ago from my local telecommunication company Vodafone. It renews itself every 5th day of the month but this time it stopped working and now I'm usi...
  • glitchy2
  • Newbie
  • 451 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 451 Views
  • 2 replies
  • 0 likes

Solved!! Family subscription

Hello i have upgraded to fsmily. I have added family members they have accepted invite and are shown to be active.My problem is that when one of us is playing our chosen music and another chooses to play their music... it cuts out other. Therefore on...

  • Casual Listener
  • Hello i have upgraded to fsmily. I have added family members they have accepted invite and are shown to be active. My problem is that when one of us is playing our chosen music and another chooses t...
  • Michaelclcowan
  • Casual Listener
  • 552 Views
  • 5 replies
  • 0 likes
  • Premium
  • 552 Views
  • 5 replies
  • 0 likes

Invoice payment

My account has expired but I paid twelfth day of the last month

  • Newbie
  • My account has expired but I paid twelfth day of the last month
  • kalkie246
  • Newbie
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Email taken but not an active account

I am trying to set up an account with my student email, but it is saying the email is taken. When I do the forgot my password, it says that email is not linked to an active account. How can I sign up?

  • Casual Listener
  • I am trying to set up an account with my student email, but it is saying the email is taken. When I do the forgot my password, it says that email is not linked to an active account. How can I sign up?
  • Awillard2
  • Casual Listener
  • 220 Views
  • 1 replies
  • 0 likes
  • Login
  • 220 Views
  • 1 replies
  • 0 likes

Family members cannot log in

HiI have upgraded to Spotify family and invited my family members. But when they click on the link it says that they are already members of "this (or some other) family plan". In my account it still says that the invitation is pending, and we cannot ...

  • Newbie
  • Hi I have upgraded to Spotify family and invited my family members. But when they click on the link it says that they are already members of "this (or some other) family plan". In my account it stil...
  • Maxim
  • Spotify Star
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Can't remember my details

I got a new iPhone today after having had the same one for 3 years. I tried to log in to Spotify on my new phone but have forgotten all of my details as I was constantly signed in on my old phone and never had to remember them. I can't even seem to f...

  • Casual Listener
  • I got a new iPhone today after having had the same one for 3 years. I tried to log in to Spotify on my new phone but have forgotten all of my details as I was constantly signed in on my old phone and...
  • Robyn1996
  • Casual Listener
  • 801 Views
  • 1 replies
  • 0 likes
  • 801 Views
  • 1 replies
  • 0 likes

Moved to Premium for Family from Premium without notice.

I was not paying great attention to my payments and was surprised to see I have been moved from the $9.99 Premium to the $14.99 Premium for Family. My wife does not even have the app on her iPhone. There are no Spotify phone numbers so a contact form...

  • Newbie
  • I was not paying great attention to my payments and was surprised to see I have been moved from the $9.99 Premium to the $14.99 Premium for Family.  My wife does not even have the app on her iPh...
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Spotify Playlist updated, removed a few sounds. How to get it back?

Hey guys, I was listening a very nice playlist named "Good Vibes", built by Spotify and them one day they've changed a few sounds. How do I get that playlist back, since I have't saved as mine?

  • Casual Listener
  • Hey guys,   I was listening a very nice playlist named "Good Vibes", built by Spotify and them one day they've changed a few sounds. How do I get that playlist back, since I have't saved as mi...
  • brunomazza
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • Other
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! I made a spotify premium account and I logged out and I dont know my username password or email

I have recently made a new spotify account and it is premium. I accidently logged out of it and now I don't know my email or password. I know my username which is ivanli2003-ca. I can't log back in and now I have to use 10 bucks every month for nothi...

  • Casual Listener
  • I have recently made a new spotify account and it is premium. I accidently logged out of it and now I don't know my email or password. I know my username which is ivanli2003-ca. I can't log back in a...
  • Angell1
  • Newbie
  • 684 Views
  • 4 replies
  • 0 likes
  • 684 Views
  • 4 replies
  • 0 likes

Spotify premium question

Hii have just upgraded to a family premium account. My husband has a premium account through iTunes. I understand that he has to cancel the subscription through iTunes before he can accept the family invite - he is worried that he will lose all his s...

  • Newbie
  • Hi i have just upgraded to a family premium account. My husband has a premium account through iTunes. I understand that he has to cancel the subscription through iTunes before he can accept the fami...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

Flashback

Dear people of this community, my Chromebook keeps telling me I need to download Flashback whenever I try to go into Spotify, but the thing is that I already have Flashback. Can someone help me with this problem? I really need Spotify for my work in ...

  • Visitor
  • Dear people of this community, my Chromebook keeps telling me I need to download Flashback whenever I try to go into Spotify, but the thing is that I already have Flashback. Can someone help me with ...
  • Bittencourt
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Premium renewal

Hello, so I have used the student discount for Spotify premium for around a year. Today when it renewed it charged me the full $9.99 instead of the $4.99. Is there a reason why it went back to full price? I still have 2 more years of college and I do...

  • Newbie
  • Hello, so I have used the student discount for Spotify premium for around a year. Today when it renewed it charged me the full $9.99 instead of the $4.99. Is there a reason why it went back to full p...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Subscription

Hi, I charged my account before, is 4.99$ and also my bank statement was Spotify received the money. But I don't know why my account still is the free one. And also at that time I didn't upload . Please help me to figure it out

  • Newbie
  • Hi, I charged my account before, is 4.99$ and also my bank statement was Spotify received the money. But I don't know why my account still is the free one. And also at that time I didn't upload . Ple...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Finding out what's the Parent account details

Hey!I'm a part of a big happy family of Spotify, unfortunately I don't know who's the father of the family - how do I find out what's the head account of the family? Thanks!

  • Casual Listener
  • Hey! I'm a part of a big happy family of Spotify, unfortunately I don't know who's the father of the family - how do I find out what's the head account of the family?   Thanks!
  • liahguttman
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Account
  • 370 Views
  • 2 replies
  • 0 likes

Solved!! Canceled subscription but still got charged

I cancelled my subscription on 09/27/2016, one day before my renewal date. I noticed that I still got charged. I cancelled again today. How do I get a refund for this month?

  • Casual Listener
  • I cancelled my subscription on 09/27/2016, one day before my renewal date. I noticed that I still got charged. I cancelled again today. How do I get a refund for this month?
  • bencox34
  • Casual Listener
  • 250 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 3 replies
  • 0 likes

3 months premium and family premium

A few months ago I subscribed to 3 months premium for 0,99. After two months, my dad bought a family premium subscription. Now I'm a family member but do I need to unsubscribe from the 3 months premium for 0,99? And how can I do that? Thanks!

  • Newbie
  • A few months ago I subscribed to 3 months premium for 0,99. After two months, my dad bought a family premium subscription. Now I'm a family member but do I need to unsubscribe from the 3 months premi...
  • Algee
  • Roadie
  • 702 Views
  • 2 replies
  • 0 likes
  • 702 Views
  • 2 replies
  • 0 likes