Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4475 Views
  • 0 replies
  • 9 likes
  • Security
  • 4475 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463835 Views
  • 974 replies
  • 110 likes
  • Account
  • 463835 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205222 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205222 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112976 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112976 Views
  • 72 replies
  • 12 likes

Added under Family Premium on September 29. I'm a Free Account now

As the title stated. My family only just started on September 28 and I can't use premium features. Why charge us money when I don't get the features I paid for anyway?

  • Newbie
  • As the title stated. My family only just started on September 28 and I can't use premium features. Why charge us money when I don't get the features I paid for anyway?
  • marlonsphere
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Subs

Didn't find any email, so i'll write here. I WAN'T TO STOP MY SUB! TRIED FOR MONTHS NOW AND YOU STILL CHARGE ME FOR THE **bleep**ING PREMIUM! i'll go ham on your asses if you don't stop the sub now........... RegardsJon

  • Newbie
  • Didn't find any email, so i'll write here. I WAN'T TO STOP MY SUB! TRIED FOR MONTHS NOW AND YOU STILL CHARGE ME FOR THE **bleep**ING PREMIUM! i'll go ham on your asses if you don't stop the sub now.....
  • user-removed
  • Not applicable
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Unable to accept invitation from Family Premium

Hi there, I was on Spotify Premium previously, and then I canceled it. After that I started a Family Premium plan. But after that I found out my family already invited me from their family premium plan so I just cancel my family premium and want to a...

  • Newbie
  • Hi there,   I was on Spotify Premium previously, and then I canceled it. After that I started a Family Premium plan. But after that I found out my family already invited me from their family p...
  • marlonsphere
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

family plan administrator can't use the premium subscription but other family users can

When I log on my devices it says that I have to renew my subscription bc the last payment didnt process... and also the message that pops on the app says to check the status of my account on the website, and so I did that, but the web shows that ever...

  • Newbie
  • When I log on my devices it says that I have to renew my subscription bc the last payment didnt process... and also the message that pops on the app says to check the status of my account on the...
  • Algee
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium without opening my account

I dont remember my password or email i used for my spotify premium. My phone died for a few hours so my acc was signed out after i opened my phone. I only know my username on my account. Is there any way to cancel my premium without logging in to my ...

  • Regular
  • I dont remember my password or email i used for my spotify premium. My phone died for a few hours so my acc was signed out after i opened my phone. I only know my username on my account. Is there any...
  • marlonsphere
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 358 Views
  • 1 replies
  • 0 likes

unpossible to create a password for a second device

since tonight my iphone has been disconnected from my spotify account. So i try to recreate a password for this device. But the functionnality is not working. impossible to create a password. I get the email but when i enter a new password i get an e...

  • Newbie
  • since tonight my iphone has been disconnected from my spotify account. So i try to recreate a password for this device. But the functionnality is not working. impossible to create a password. I get t...
  • marlonsphere
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

How could I register offline devices?

Hi. I am a spotify family member. My account has no offline devices available. How could I register/connect some? Thanks.

  • Casual Listener
  • Hi. I am a spotify family member. My account has no offline devices available. How could I register/connect some?   Thanks.
  • Mattosaurus
  • Community Legend
  • 851 Views
  • 3 replies
  • 0 likes
  • 851 Views
  • 3 replies
  • 0 likes

Premium family

I've just signed up £14.99 for 6 peopleWhen I send the invitation to other family members, when they open the link it says already a member of this group?? But I've only just sent invite. How do they log in? With their email address or my main login?...

  • Casual Listener
  • I've just signed up £14.99 for 6 people When I send the invitation to other family members, when they open the link it says already a member of this group?? But I've only just sent invite. How do th...
  • sakura08
  • Roadie
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Solved!! 30 Day Trial Issue

I was offered a thirty day trial and it looked like I wouldn't be billed until Nov 5, but after putting in my payment details it said I would be billed Oct 13.Why??

  • Casual Listener
  • I was offered a thirty day trial and it looked like I wouldn't be billed until Nov 5, but after putting in my payment details it said I would be billed Oct 13. Why??
  • sakura08
  • Roadie
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Cancel spotify test

As i can cancel the 7 days of spotify free (test)

  • Newbie
  • As i can cancel the 7 days of spotify free (test)
  • marlonsphere
  • Roadie
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Subscription

Spotify charged me for a Familiar Plan that I did pay and my bank did charged me, but in the app im still apaearing as a free suscriber, can anyone help me with this?

  • Newbie
  • Spotify charged me for a Familiar Plan that I did pay and my bank did charged me, but in the app im still apaearing as a free suscriber, can anyone help me with this?
  • sakura08
  • Roadie
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Can't log in

Hey community, I need some help. I can't log into my account. When I try to do that on spotify.com, Chrome tells me I am forwarded too many times and should delete my cookies. When I do that and try again, I get the same error over and over again.Whe...

  • Casual Listener
  • Hey community,   I need some help. I can't log into my account. When I try to do that on spotify.com, Chrome tells me I am forwarded too many times and should delete my cookies. When I do that...
  • marlonsphere
  • Roadie
  • 287 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 287 Views
  • 5 replies
  • 0 likes

Payment for nothing?

So i started using premium but after a while i got a subscription (KPN) which provided me free premium from KPN (bundle) so i had to pay my phonebill instead of a monthly payment from spotify. but after 3 months spotify still let me pay 9,99 each mon...

  • Newbie
  • So i started using premium but after a while i got a subscription (KPN) which provided me free premium from KPN (bundle) so i had to pay my phonebill instead of a monthly payment from spotify. b...
  • sakura08
  • Roadie
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify wont accept my dept card

I have tried to get premium for weeks now but everytime I use my card online Spotify replies but saying "your card seems to be having a bad day" but Spotify still charges my card multiple times and I still don't get the upgrade.

  • Newbie
  • I have tried to get premium for weeks now but everytime I use my card online Spotify replies but saying "your card seems to be having a bad day" but Spotify still charges my card multiple times and I...
  • Alejandro_C
  • Spotify Legend
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelé el premium de mi cuenta pero igual me cobraron

Buenas tardes, realicé la activación del premium de mi cuenta pero luego lo cancelé sin utilizar el servicio, pero al parecer me cobraron $5.16 ese mismo día anticipadamente. ¿Es posible la devolución del importe?, de ser así, cuando se realizará?.

  • Casual Listener
  • Buenas tardes, realicé la activación del premium de mi cuenta pero luego lo cancelé sin utilizar el servicio, pero al parecer me cobraron $5.16 ese mismo día anticipadamente. ¿Es posible la devolució...
  • Alejandro_C
  • Spotify Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 224 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payed with code but the account is still on pause

Hi all, I have payed for premium with a card 1 month ago, they remembered me I will have to pay or my subscription as premium will be disabled.. today I payed with a code got in shop, but now I opened spotify and found it on PAUSE.. What can I do? I ...

  • Newbie
  • Hi all, I have payed for premium with a card 1 month ago, they remembered me I will have to pay or my subscription as premium will be disabled.. today I payed with a code got in shop, but now I opene...
  • Alejandro_C
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charge Twice

I need WHY and how can I get my MONEY BACK SOONI have been charge twice for this service.Contact me fast[email address removed]

  • Newbie
  • I need WHY and how can I get my MONEY BACK SOON I have been charge twice for this service. Contact me fast [email address removed]
  • Alejandro_C
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution abonnement

Bonjour,Je me suis abonne à Spotify pretium mais je suis toujours en free alors que j'ai donner mes codes de carte bleu, pouvez vous m'aider?

  • Newbie
  • Bonjour, Je me suis abonne à Spotify pretium mais je suis toujours en free alors que j'ai donner mes codes de carte bleu, pouvez vous m'aider?
  • Alejandro_C
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar mi inicio de sesión por facebook

Di de alta el periodo de prueba para Premium pero una vez que ingresé desde mi cuenta en Facebook no tuve acceso a premium y sin embargo me han hecho el cargo ya a mi tarjeta de crédito.Quise recuperar mi contraseña para ingresar a mi cuenta normal p...

  • Visitor
  • Di de alta el periodo de prueba para Premium pero una vez que ingresé desde mi cuenta en Facebook no tuve acceso a premium y sin embargo me han hecho el cargo ya a mi tarjeta de crédito. Quise recup...
  • Alejandro_C
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

How do I discontinue this service

I just found out my mom has been paying for this service for a year or more she dosen't even know what it is how do I contact Spotify to stop this ??

  • Newbie
  • I just found out my mom has been paying for this service for a year or more she dosen't even know what it is how do I contact Spotify to stop this ??
  • osornios
  • Spotify Star
  • 294 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 294 Views
  • 2 replies
  • 0 likes