Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174452 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174452 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11554 Views
  • 6 replies
  • 11 likes
  • Security
  • 11554 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516881 Views
  • 986 replies
  • 113 likes
  • Account
  • 516881 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126244 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126244 Views
  • 74 replies
  • 12 likes

Solved!! Premium on both laptop and android phone

I signed up for a premium account on my laptop.But when I sign in on my phone and want to download it seems like I don't have Premium and need to pay again...

  • Casual Listener
  • I signed up for a premium account on my laptop. But when I sign in on my phone and want to download it seems like I don't have Premium and need to pay again...
  • Astame
  • Community Legend
  • 3262 Views
  • 7 replies
  • 0 likes
  • 3262 Views
  • 7 replies
  • 0 likes

Can I change my Spotify username to my band name?

Im interacting with other bands but under my user name, I want to be able to use my band name. My band account is verified so how can I do this?

  • Roadie
  • Im interacting with other bands but under my user name, I want to be able to use my band name. My band account is verified so how can I do this?
  • LegPuppy
  • Roadie
  • 586 Views
  • 2 replies
  • 0 likes
  • Premium
  • 586 Views
  • 2 replies
  • 0 likes

Deleted Facebook

So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that has reactivated my facebook or not. When I checked ...

  • Newbie
  • So, I deleted my facebook which my spotify is linked to which also has spotify premium. I logged back into Spotify by putting my old facebook email password in to the login, but I'm not sure if that ...
  • micahlewisbeard
  • Regular
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! I can´t change the credit card to pay spotify premium

My credit card has expired and I can´t change it to pay spotify premium. The page to change my data doesn't work.I use Internet Explorer 11.0 Please, help me. Thanks you.

  • Newbie
  • My credit card has expired and I can´t change it to pay spotify premium.  The page to change my data doesn't work. I use Internet Explorer 11.0   Please, help me.   Thanks you.
  • Dianasaed
  • Casual Listener
  • 757 Views
  • 9 replies
  • 1 likes
  • Other
    Subscription
  • 757 Views
  • 9 replies
  • 1 likes

Superuser Contribution Problemas com a conta Premium

Bom dia!Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo usar a conta Premium. Chegou 3 mensagens no celular diz...

  • Casual Listener
  • Bom dia! Estou com problemas para acessar a conta Premium, eu cadastrei o número do cartão de crédito, chegou mensagem no meu celular que o cadastro foi efetuado com sucesso, porém eu não consigo us...
  • LucasMatheus1
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Charged twice in one month

I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th?Please let me know what I need to do.Kina272001

  • Newbie
  • I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th? Plea...
  • aaronjfsmith
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Potential Phishing site that uses Spotify API? kazamster.com?

This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync.This was the only new site I entered my gmail credentials into yesterday and someone tried to log into gmail account f...

  • Casual Listener
  • This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync. This was the only new site I entered my gmail credentials into ye...
  • theSolTrain
  • Newbie
  • 1531 Views
  • 5 replies
  • 1 likes
  • Account
    Security
  • 1531 Views
  • 5 replies
  • 1 likes

I can't enter to my account

Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was one at Facebook, and a few weeks later I changed my Facebo...

  • Newbie
  • Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was on...
  • Bearfootrecords
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Daily Log In Badge

Hey I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my part or if it's a glitch on the websites part. Either way, I'd lik...

  • Roadie
  • Hey 🙂   I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my par...
  • WheresLee
  • Roadie
  • 417 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 417 Views
  • 6 replies
  • 0 likes

Repeat TRACK Mode!

  • Newbie
  • Bearfootrecords
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Roon

Please support and integrate with Roon!

  • Newbie
  • Please support and integrate with Roon!
  • Bearfootrecords
  • Community Legend
  • 720 Views
  • 1 replies
  • 23 likes
  • Other
  • 720 Views
  • 1 replies
  • 23 likes

Solved!! Problems with log in

HeyI use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which I can't use.Can you help me ?

  • Visitor
  • Hey I use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which ...
  • Bearfootrecords
  • Community Legend
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

how is it not possible to disconnect your facebook account from spotify

I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, delete my old subscription and backup all my playlist...

  • Newbie
  • I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, de...
  • Bearfootrecords
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 196 Views
  • 1 replies
  • 0 likes

Log in with Facebook

Good MorningMy Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14 Days in the outland.Please help me, i Love to listen...

  • Newbie
  • Good Morning My Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14...
  • Bearfootrecords
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! A random paypal payment

Hi, I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account. The thing is, I didn't, i almost never use spotifuggle. My account settings say that I have a free account,...

  • Newbie
  • Hi,   I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account.   The thing is, I didn't,...
  • ccsbaum
  • Newbie
  • 21350 Views
  • 3 replies
  • 1 likes
  • 21350 Views
  • 3 replies
  • 1 likes

Spotify ignored my student discount

Hello community, this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that. The problem is that i changed my email on facebook but it did not change here on spotify. So I got no notification that ...

  • Visitor
  • Hello community,   this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that.    The problem is that i changed my email on fac...
  • user-removed
  • Not applicable
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Change from spotify premium to family

Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgrade to the family deal and just add $6? Thanks

  • Casual Listener
  • Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgra...
  • yufeiwu
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 452 Views
  • 2 replies
  • 0 likes

Spotify took my money without my permission!!!

SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!!I never intended to pay for ANYTHING. As far as i know spotify dont even have my card details (unless they'...

  • Casual Listener
  • SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!! I never intended to pay for ANYTHING. As far as i know...
  • sakura08
  • Roadie
  • 1900 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1900 Views
  • 2 replies
  • 0 likes

Can't find my acct

I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in to 2 other accts that I used to have but they aren't...

  • Casual Listener
  • I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in t...
  • sakura08
  • Roadie
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes