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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421070 Views
  • 965 replies
  • 108 likes
  • Account
  • 421070 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186356 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186356 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103421 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103421 Views
  • 69 replies
  • 10 likes

Spotify Family - Change Country

Hi there, I was wondering if someone could help me out.I've been a spotify user for years now.I've been sort of moving from one country to another over those last few years.And it seems my spotify premium account I set up whilst in the UK.I've moved ...

  • Newbie
  • Hi there,   I was wondering if someone could help me out. I've been a spotify user for years now. I've been sort of moving from one country to another over those last few years. And it seem...
  • Algee
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Spotify family

Hey guys!I'm a university student and I live with friends on the same house.It's possible we get spotify family?Thanks!

  • Casual Listener
  • Hey guys! I'm a university student and I live with friends on the same house. It's possible we get spotify family? Thanks!
  • Algee
  • Roadie
  • 208 Views
  • 3 replies
  • 0 likes
  • Premium
  • 208 Views
  • 3 replies
  • 0 likes

my suscription has ended

Hi, I use prepaid cards and now my suscription has ended and you try to charge my credit card when I get paid until december 29. Here is my last number order: 318951258456079.

  • Casual Listener
  • Hi, I use prepaid cards and now my suscription has ended and you try to charge my credit card when I get paid until december 29. Here is my last number order: 318951258456079.
  • pabloespinosa
  • Casual Listener
  • 194 Views
  • 4 replies
  • 0 likes
  • Premium
  • 194 Views
  • 4 replies
  • 0 likes

€9.99 charged to my account but my subscription status is listed as "free"

Hi. I subscribed to the Premium service for the last few months on a special offer of €0.99 per month. This offer has recently come to an end so when I went in to cancel my premium subscription, I was surprised to see that the status of my account wa...

  • Casual Listener
  • Hi.   I subscribed to the Premium service for the last few months on a special offer of €0.99 per month. This offer has recently come to an end so when I went in to cancel my premium subscript...
  • Algee
  • Roadie
  • 229 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 229 Views
  • 3 replies
  • 0 likes

Family account limit

Hello everyone, I would like to buy a family-account. But I see that there is a limit of 10.000 songs. If I have 6 accounts, is it like this:Account 1: max 1666 songs downloadedAccount 2: max 1666 songs downloadedAccount 3: max 1666 songs downloaded....

  • Newbie
  • Hello everyone, I would like to buy a family-account.   But I see that there is a limit of 10.000 songs.   If I have 6 accounts, is it like this: Account 1: max 1666 songs downloaded ...
  • Algee
  • Roadie
  • 8758 Views
  • 1 replies
  • 0 likes
  • 8758 Views
  • 1 replies
  • 0 likes

Help me!!

Hi, I'm using premium service. I want to stop the service. But I forgot my password. I connected my facebook account. Unfortunately I quit facebook and e-mail. So I can't log-in my Spotify account. Please help for me. Thanks!

  • Newbie
  • Hi, I'm using premium service. I want to stop the service. But I forgot my password. I connected my facebook account. Unfortunately I quit facebook and e-mail. So I can't log-in my Spotify account. P...
  • Hubo
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I am being charged $10.00 for a Spotify free account!! I don't even have premium!!

I am being charged 10$ for a premium account I don't have! I need a refund from the past 2 months ! Someone help this is not cool I am up to the neck in school loans and medical bills I cannot be charged for this - this is very poor service. Very dis...

  • Casual Listener
  • I am being charged 10$ for a premium account I don't have! I need a refund from the past 2 months ! Someone help this is not cool I am up to the neck in school loans and medical bills I cannot be cha...
  • donnafincher
  • Newbie
  • 1139 Views
  • 14 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 1139 Views
  • 14 replies
  • 0 likes

Sporify premium ended, money Withdrawn anyway

Dear,For the past 3 months I had an Spotify premium subscription. I wanted to end the subscription but was one day to late before the new period started. I ended my Spotify premium one day 'too late'. Several days later €9,99 was withdrawn from my ac...

  • Newbie
  • Dear, For the past 3 months I had an Spotify premium subscription. I wanted to end the subscription but was one day to late before the new period started. I ended my Spotify premium one day 'too l...
  • Bearfootrecords
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Was charged but not confirmed as a premium

I subscribed and confirmed credit card info and was charged 10 reais ( local wealth) for the FREE MONTH, and Spotify did not confirmed my payment. Need my money back or fix the problem .

  • Newbie
  • I subscribed and confirmed credit card info and was charged 10 reais ( local wealth) for the FREE MONTH, and Spotify did not confirmed my payment. Need my money back or fix the problem .
  • Bearfootrecords
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Changing premium

I accidentely put a spotify gift card onto the wrong account, is there a way i can cancel it so i can change the account to use it on?

  • Newbie
  • I accidentely put a spotify gift card onto the wrong account, is there a way i can cancel it so i can change the account to use it on?
  • Bearfootrecords
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Can't Delete Account

I have a premium subscription to an account I longer longer have access to. It was created through an old facebook account I don't know the password to, but my current credit card information is still being used, how do I stop it?

  • Casual Listener
  • I have a premium subscription to an account I longer longer have access to. It was created through an old facebook account I don't know the password to, but my current credit card information is stil...
  • HelpMeNowPlz
  • Casual Listener
  • 695 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 695 Views
  • 4 replies
  • 0 likes

Playlists A Song Is In

Hi guys, Is there any way you can trace the public playlists a certain Song is featured in? Thanks,LC

  • Newbie
  • Hi guys,   Is there any way you can trace the public playlists a certain Song is featured in?   Thanks, LC
  • theckbert
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

why my payment is having a bad day even it doesn't

Hello! I'm having a trouble to subscript a month. and while I'm done putting my credit card information it said that my bank is having a bad day. it happened to me so many times and I talked to my bank teller if my card can transact in purchasing app...

  • Newbie
  • Hello! I'm having a trouble to subscript a month. and while I'm done putting my credit card information it said that my bank is having a bad day. it happened to me so many times and I talked to ...
  • KatesHere
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Not auto renewing with Apple: keep getting charged anyway

I got SPOTIFY through apple for my iPad. I have always made it a one month subscription- Apple even shows it as a non auto renewal, yet I'm getting charged monthly anyway. SPOTIFY shows it will auto charge me for premium AGAIN next month even though ...

  • Newbie
  • I got SPOTIFY through apple for my iPad. I have always made it a one month subscription- Apple even shows it as a non auto renewal, yet I'm getting charged monthly anyway. SPOTIFY shows it will auto ...
  • birdsofearth
  • Newbie
  • 328 Views
  • 2 replies
  • 1 likes
  • Premium
    Subscription
  • 328 Views
  • 2 replies
  • 1 likes

Payement premium

Bonjour étant donné que Spotify n'a pas de service Hotline je m'adresse directement à vous communauté. J'avais payer un abonnement Premium mais avec l'offre des 9.99€ pour 3 mois. Sauf qu'entre temps mon téléphone m'a lâché et ducoup j'ai dû me recon...

  • Visitor
  • Bonjour étant donné que Spotify n'a pas de service Hotline je m'adresse directement à vous communauté. J'avais payer un abonnement Premium mais avec l'offre des 9.99€ pour 3 mois. Sauf qu'entre temps...
  • KatesHere
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Refund

Intrigued by the "Premium for Family" option, I went check it out and in 3 clicks Spotify had taken $18 of my money because they already had my details saved from my premium subscription which they sneakily noted in small black print above a big brig...

  • Newbie
  • Intrigued by the "Premium for Family" option, I went check it out and in 3 clicks Spotify had taken $18 of my money because they already had my details saved from my premium subscription which they s...
  • Kamran
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Premium features lost

I'm a paying premium user but since I updated the app I lost all my premium featuresWhat to do?

  • Newbie
  • I'm a paying premium user but since I updated the app I lost all my premium features What to do?
  • Kamran
  • Composer
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

From premium to family

So upgraded from premium to family last month, was some issues with the bank so we had to update the bankinginfo and got to buy family again. But here is the problem, now spotify even took money for the premium part and that is bs.Since it is impossi...

  • Casual Listener
  • So upgraded from premium to family last month, was some issues with the bank so we had to update the bankinginfo and got to buy family again. But here is the problem, now spotify even took money for ...
  • cptcrank
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Change username for a brand

Hi!I Would like to change the username of my account because the brand now has a different name. https://noisey.vice.com/alpsI would like to change https://play.spotify.com/user/noisey_alpsinto https://play.spotify.com/user/noisey_austriaAny possibil...

  • Newbie
  • Hi! I Would like to change the username of my account because the brand now has a different name.  https://noisey.vice.com/alps I would like to change https://play.spotify.com/user...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes