Accounts

Logged out of my account

Hi! The other day I was randomly logged out of my account and I tried to log back in, realizing I had forgotten my password, and then realizing I had put an old email address in, and now I can't get into my account! Please help me!

Superuser Contribution Spotify will not link to Facebook

Spotify and Facebook both use the same emails address, however i cannot link them together. I am trying the correct way by going to 'preferencies' and 'connect to facebook'. I just have to keep re-entering my info everytime and doesn't actually link....

Old card is still getting billed after update

I have updated my payment details and changed Credit card about a month ago but I'm now getting billed on both cards instead of just on the updated one.

Premium paused

Hi there, My account got paused, and i don't know why.It says i am from a whole different country than i am from, and someone changed the email and i cant change the country back...

Discount Family Subscriptions!

how do i get refunded from you i got charged twice last month from Spotify when i switched from premium to premium family, so i payed for both premium and premium family at the same time

Cancelling Membership

Hello, so I just found out today about the "Student Discount" Spotify and I currently use the Spotify Premium so I cancelled the Premium to get the student discount and I just wanted to know will it charge me one more time for the $10 Premium that I ...

Superuser Contribution Hacked account

My account got hacked. I login with FB and changed my password 3 times. Last time it took an hour after the password change to get hacked again. Its alway the same device whic appears in my device list. And my playlist is all messed up.

Superuser Contribution Spotify family cancel failed

Hi guys! I have recently a problem with update my payment details. I have premium for years including one family member total paying 8.99€ per month. Now i canceled a family member due to not using it and I want to keep my premium (5.99€). On the web...

Superuser Contribution Changes in Facebook account are not visibe in Spotify

HiI changed my mailadress of my facebook account but spotify still uses my old mailadress/facebook account. What can I do.

Superuser Contribution New Spark Plan linked to Spotify

I just switched to the Spark $19 plan with spotify premium but it wants me to cancel my subscription. Not sure if this will leave me with premium or cancel it altogether and i've already been charged the $13. will it be refuned? and just let me keep ...

I have more than one account free and premium I can not foundation My premium but have paid 99 kr.

Subscribed to 30 day free trial and when I go into the app to download music it asks if I want to tr

Can someone please check my account to make sure I have 30 day free trial and not a 7 day free trial. I have screenshots to show that my trial ends on 4th November but when I try to download in the app it is making me select 7 day free trial before I...

I accidentally unlinked facebook and now everything is wrong

So, I got invitation for spotify family membership. I accepted it and then I proceeded to my profile settings, where I noticed that I had my old email address listed there. I tried change it, but system asked for my password. Now, I had my Facebook l...

Superuser Contribution Premium problems!!!!

I'm trying to pay for my premium, I've been doing it for a while already and everything was fine,since yesterday it says that my card "having a bad day" , I tried other cards too and nothing!!! And yes,I tried to pay from other browser,I checked my b...

update problem

I have pay update problem.I can't update my account.How can I fix this?

How do you change your premium to an other account?

I've got a question about changing my account. Because I have spotify premium, but I want to change my premium to an other account. But I want to keep my plylists. How do I change my premium and delete my old account? Please let me know.

Superuser Contribution Payment method not accepted

I got message recently saying there are problems with my monthly subscription payment, I am being asked to update my payment information, however, when I do so I get an error message saying there's a problem with my card. I have spoken to my bank and...

Forgot login

I have two accounts. My newest one is the one I use, and has my premium account, but I got a new phone and I can't remember my user name. I did the forgot password so they would send me my information, but it's to my old account. How do I get into my...

Spotify Connect for Windows Phone

I had to buy a new iphone and now I cannot connect to Spotify. I have a premium membership and can connect on my laptop. When I go to log in, it tells me that either I have the wrong user name or password or that I am already logged in. Please help!

Problem deleted facebook awhile ago now cant reset password unable to get on the account