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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171093 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171093 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11314 Views
  • 6 replies
  • 11 likes
  • Security
  • 11314 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515304 Views
  • 986 replies
  • 112 likes
  • Account
  • 515304 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125903 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125903 Views
  • 74 replies
  • 12 likes

Spotify already charged me but it still says that I didn't pay

Hey Guys!So, I'm from Brazil, but seems the website is in english..Well, when I got money into my account the first thing that I did was update my stuff through the app. They already charged me, it is in my extract, but today when I accessed the webs...

  • Visitor
  • Hey Guys! So, I'm from Brazil, but seems the website is in english.. Well, when I got money into my account the first thing that I did was update my stuff through the app. They already charged me, ...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Problem of access with the application

Hello, I have just subscribed to the premium offer one week ago. I can correctly reach my account since internet or on playspotify.However, when I wish to connect via the application on PC, telephone or tablet, my identifiers are not recognized while...

  • Newbie
  • Hello, I have just subscribed to the premium offer one week ago. I can correctly reach my account since internet or on playspotify. However, when I wish to connect via the application on PC, telepho...
  • osornios
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Login
  • 268 Views
  • 1 replies
  • 0 likes

Cuenta premium

Hola como les va necesito saber como tengo que hacer para saber que cuenta es la que tengo en spotify como premium porque tengo personal y en la boleta me sale un detalle donde dice que pago la cuenta premium pero no se la cuenta no me acuerdo intent...

  • Newbie
  • Hola como les va necesito saber como tengo que hacer para saber que cuenta es la que tengo en spotify como premium porque tengo personal y en la boleta me sale un detalle donde dice que pago la cuent...
  • osornios
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Asked to update payment details, did so but an error came up but was still charged for each attempt

Spotify required me to update my payment details and I attempted to do so, but an error came up each time, 4 times to be excact. I was still charged the student £4.99 price for all 4. How do I get my £14.97 back?

  • Newbie
  • Spotify required me to update my payment details and I attempted to do so, but an error came up each time, 4 times to be excact. I was still charged the student £4.99 price for all 4. How do I get my...
  • osornios
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Spotify premuim working on desktop but not Iphone

My spotify premium works fine on my desktop but on my Iphone it says i'm using a trial. Im using the same correct login details for both.

  • Newbie
  •  My spotify premium works fine on my desktop but on my Iphone it says i'm using a trial. Im using the same correct login details for both.
  • osornios
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Paid but still says it's canceling premium.

My bank issued new cards so I had a failed payment. I followed the link in my account to update payment. Payment has been taken from my bank account. I only use one spotify (student) but it still keeps emailing me that payment failed and my account i...

  • Casual Listener
  • My bank issued new cards so I had a failed payment. I followed the link in my account to update payment. Payment has been taken from my bank account. I only use one spotify (student) but it still kee...
  • Algee
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Email

I have a Spotify account which is linked to my FB. However there is another (faulty) email in my Spotify (an adress i've never seen befover). How can I change this mail? Because its not on my Facebook account. So I need to change the email in my Spot...

  • Casual Listener
  • I have a Spotify account which is linked to my FB. However there is another (faulty) email in my Spotify (an adress i've never seen befover). How can I change this mail? Because its not on my Faceboo...
  • sakura08
  • Roadie
  • 848 Views
  • 3 replies
  • 0 likes
  • Account
  • 848 Views
  • 3 replies
  • 0 likes

Solved!! Trying to subscribe to premium

Im trying to subscribe to spotify premium but im having trouble with the payment. I'll be paying using my smart cellular phone and waiting for the pin but I still haven't received any confirmation text. Im stucked in this screen

  • Newbie
  • Im trying to subscribe to spotify premium but im having trouble with the payment. I'll be paying using my smart cellular phone and waiting for the pin but I still haven't received any confirmation te...
  • Algee
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Binding Vodafone Tr to Spotify

i bought 1 mounth premium account from vodafone tr and they send me a code.when i tried to bind my spotify account from below link, it doesnt bind my account also says "something gone wrong".would you please help me with this problem? https://account...

  • Newbie
  • i bought 1 mounth premium account from vodafone tr and they send me a code. when i tried to bind my spotify account from below link, it doesnt bind my account also says "something gone wrong". woul...
  • Alejandro_C
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! logging in

I just signed upfor a Spotify family account. I can access my account quickly on my phone but I can not access it at all on my Surface tablet. I keep getting error 3. I have reset my password twice but still it gives the error code 3. What can I do.

  • Casual Listener
  • I just signed upfor a Spotify family account. I can access my account quickly on my phone but I can not access it at all on my Surface tablet. I keep getting error 3. I have reset my password twice b...
  • tigerthelyon
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot activate my Premium offer

I just activated my Fido account which I previously had a premium offer with because of my monthly plan. I was told to log into my Spotify to activate my premium offer 24 hours after my Fido account was activated. My log in details are not accepted b...

  • Newbie
  • I just activated my Fido account which I previously had a premium offer with because of my monthly plan. I was told to log into my Spotify to activate my premium offer 24 hours after my Fido account ...
  • Alejandro_C
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! How does having 'Premium' allow you to listen to music offline all of a sudden?

Pretty noob question here. Although, there is probably something technical related to it so I thought I would ask. Ok so you need internet to listen to music for free.But how does purchasing 'Premium' all of a sudden allow you to listen to music offl...

  • Regular
  • Pretty noob question here. Although, there is probably something technical related to it so I thought I would ask.   Ok so you need internet to listen to music for free. But how does purchasi...
  • Melatonins
  • Casual Listener
  • 746 Views
  • 4 replies
  • 0 likes
  • Premium
  • 746 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution can't change my zip code and doesn't match with my payment method.

Hi, Im from Mexico, I was abroad in Canada for six months, changed my zip code. Now in Mexico says I cannot use my credit card because doesnt match with my zip code. In settings I cannot change my zip code and i dont know why?

  • Newbie
  • Hi,  Im from Mexico, I was abroad in Canada for six months, changed my zip code. Now in Mexico says I cannot use my credit card because doesnt match with my zip code. In settings I cannot chang...
  • Alejandro_C
  • Spotify Legend
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement spotify avec forfait Bouygues

Bonjour. Je dispose de Spotify prenium avec mon forfait Bouygues Télécom. Avant hier j'ai changer de mot de passe spotify, et depuis je n'ai plus spotify prenium. Quelqu'un pourrait il m'aider s'il vous plaît ?

  • Newbie
  • Bonjour. Je dispose de Spotify prenium avec mon forfait Bouygues Télécom. Avant hier j'ai changer de mot de passe spotify, et depuis je n'ai plus spotify prenium. Quelqu'un pourrait il m'aider s'il v...
  • Alejandro_C
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me ajuda por favor

Fiz meu pagamento no dia 6 (quinta) masMeu banco só débito dia 10 (segunda)E o boleto tava com vencimento dia 09(domingo)E no ebanx o beloto já acusa como vencimentoPor favor me ajudem perdi meu dinheiro?

  • Casual Listener
  • Fiz meu pagamento no dia 6 (quinta) mas Meu banco só débito dia 10 (segunda) E o boleto tava com vencimento dia 09(domingo) E no ebanx o beloto já acusa como vencimento Por favor me ajudem perdi ...
  • Alejandro_C
  • Spotify Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
    Unlimited
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution About gift card in Taiwan

helloI am a subscriber in Taiwan.In Taiwan,if I want to get premium,I only can pay the payment buy credit card. But in other country, they can buy gift in stores.I am a student and I don't have credit card,so can you sell the gift card or cash card i...

  • Casual Listener
  • hello I am a subscriber in Taiwan.In Taiwan,if I want to get premium,I only can pay the payment buy credit card. But in other country, they can buy gift in stores.I am a student and I don't have cre...
  • Alejandro_C
  • Spotify Legend
  • 1687 Views
  • 1 replies
  • 1 likes
  • 1687 Views
  • 1 replies
  • 1 likes

Superuser Contribution Add support for Google ChromeCast

Eu já efetuei o pagamento da compra da conta premium mas o spotify não funciona, não consigo ouvir offline e nem baixar playlist.

  • Newbie
  • Eu já efetuei o pagamento da compra da conta premium mas o spotify não funciona, não consigo ouvir offline e nem baixar playlist.
  • Alejandro_C
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei pelo teste gratis por 30 dias

Fui fazer o "teste o spotify Premium grátis por 30 dias" . Se eu não cancelar em 30 dias entrarei automaticamente como assinante. Só que ao testar o spotify"grátis por 30 dias" debitaram 10 reais no meu cartão.Se é gratuito por que debitaram?E além d...

  • Newbie
  • Fui fazer o "teste o spotify Premium grátis por 30 dias" . Se eu não cancelar em 30 dias entrarei automaticamente como assinante. Só que ao testar o spotify"grátis por 30 dias" debitaram 10 reais no ...
  • Alejandro_C
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium
  • 375 Views
  • 1 replies
  • 0 likes

Premum Code Problem

I am a premium user for over 6 months. Vodafone gave me a code for free premium account. Even if I applied the code properly, my account page still says I'm going to be charged every week for the premium. Please solve my problem.

  • Regular
  • I am a premium user for over 6 months. Vodafone gave me a code for free premium account. Even if I applied the code properly, my account page still says I'm going to be charged every week for the pre...
  • kbrooksc
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • Premium
  • 276 Views
  • 3 replies
  • 0 likes