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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9806 Views
  • 3 replies
  • 9 likes
  • Security
  • 9806 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491745 Views
  • 981 replies
  • 111 likes
  • Account
  • 491745 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213345 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213345 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122364 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122364 Views
  • 72 replies
  • 12 likes

Payment and Premium

Spotify is taking money from my Credit card but my account says I am a free user. I cannot get rid of the cc payments because my account has no payment to delete. I have no other spotify account that I have created so I am at a loss as to how I kill ...

  • Newbie
  • Spotify is taking money from my Credit card but my account says I am a free user. I cannot get rid of the cc payments because my account has no payment to delete. I have no other spotify account that...
  • osornios
  • Spotify Star
  • 316 Views
  • 6 replies
  • 0 likes
  • 316 Views
  • 6 replies
  • 0 likes

How Much GB for Doenload

How much GB music can I download on my device?

  • Visitor
  • How much GB music can I download on my device?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Can't Change Country

Hello.Yea so I tried to change my country but...it just shows 1 option "USA".I created this acc through my ps4.Help me plizzz.And yea cause of this I am not able to login (14 days abroad thingy).

  • Casual Listener
  • Hello. Yea so I tried to change my country but...it just shows 1 option "USA". I created this acc through my ps4. Help me plizzz. And yea cause of this I am not able to login (14 days abroad th...
  • osornios
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 219 Views
  • 3 replies
  • 0 likes

Solved!! Re: Re installation problems

Hey can some one help me out?? I uninstalled Spotify off my cell phone because an antivirus application did some unauthorized cleaning of some files which where all the music files that Spotify downloaded and then Spotify wouldn't redownload those so...

  • Newbie
  • Hey can some one help me out?? I uninstalled Spotify off my cell phone because an antivirus application did some unauthorized cleaning of some files which where all the music files that Spotify downl...
  • osornios
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Account blocked

Hello,My spotify account is blocked so i cant log in. I receved a Email whitch says the payment didnt succeed. Is it possible to turn this bakc? I really like spotify and i use it every day. So this sucks.Please help me.

  • Casual Listener
  • Hello, My spotify account is blocked so i cant log in. I receved a Email whitch says the payment didnt succeed. Is it possible to turn this bakc? I really like spotify and i use it every day. So thi...
  • EthanS1
  • Community Legend
  • 483 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 483 Views
  • 3 replies
  • 0 likes

Solved!! Some one grab my account and used it in their PS4

I already changed the password of my account, but today i found my spotify being used by a PS4 (That i don't even have) and i didn't gived my account info to no one.My question is: Why someone is using my account in a PS4?I've been hacked? Thanks

  • Newbie
  • I already changed the password of my account, but today i found my spotify being used by a PS4 (That i don't even have) and i didn't gived my account info to no one. My question is: Why someone is u...
  • manuelps
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Student

Tried signing up for Student Premium, but wasn't able to finish up because was not able to find my school. Still got charged.

  • Newbie
  • Tried signing up for Student Premium, but wasn't able to finish up because was not able to find my school. Still got charged.
  • KatesHere
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mid Autumn Offer - 60 days free trial

Hi Support Team, I received a notification on my phone this morning regarding a mid autumn offer where premium is free for 60 days. I want to sign up but it does not show up on both my phone and desktop. What do I do? Thanks. Regards,Natalie

  • Newbie
  • Hi Support Team,   I received a notification on my phone this morning regarding a mid autumn offer where premium is free for 60 days. I want to sign up but it does not show up on both my phone...
  • Alejandro_C
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alguem pode me ajudar?

Fiz atualizacao dos meu dados no app... la esta dito que nao iria ser cobrado! No momento que eu alterei, veio 10,00 no meu cartao!

  • Newbie
  • Fiz atualizacao dos meu dados no app... la esta dito que nao iria ser cobrado! No momento que eu alterei, veio 10,00 no meu cartao!
  • Alejandro_C
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Hi, I just subscribed to the Student Premium and my card was charged $5 three times. Why is that happening?

  • Casual Listener
  • Hi, I just subscribed to the Student Premium and my card was charged $5 three times. Why is that happening?
  • TehyaParker
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logging in

Have been paying for premium for months but can't use it. Says to sign in with credit card to get the 90 day free trial. Not paying for this service twice.

  • Newbie
  • Have been paying for premium for months but can't use it. Says to sign in with credit card to get the 90 day free trial. Not paying for this service twice.
  • Alejandro_C
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in under my account

My son and I both have Spotify premium and sign-in using Facebook. When I login via the PC (using FB), his Spotify account automatically loads ... I can't switch/log-on to my account

  • Visitor
  • My son and I both have Spotify premium and sign-in using Facebook.  When I login via the PC (using FB), his Spotify account automatically loads ... I can't switch/log-on to my account
  • Alejandro_C
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Login
  • 224 Views
  • 1 replies
  • 0 likes

No puedo pasar el pago con tarjeta de credito

Hola, hace bastante tiempo que tengo la suscripcion de spotify, hay veces que intento pasar la suscripcion pero me aparece el mensaje "ups no pudimos pasar la suscripcion en este momento, intentalo de nuevo mas tarde" y eso siempre... Ya paso una vez...

  • Newbie
  • Hola, hace bastante tiempo que tengo la suscripcion de spotify, hay veces que intento pasar la suscripcion pero me aparece el mensaje "ups no pudimos pasar la suscripcion en este momento, intentalo d...
  • Gmada
  • Newbie
  • 1188 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 1188 Views
  • 7 replies
  • 0 likes

Can't get to music -- only to profile page

When I log in, I get my profile page. How do I find my music?  

  • Newbie
  • When I log in, I get my profile page. How do I find my music?   
  • tristanschuler
  • Regular
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hackearon mi Cuenta y la sigo pagando

HOLA, necesito ayuda urgente, llevo casi cuatro meses esperando respuesta y no he recibido nada de ayuda.A principios de Julio intenté acceder a mi cuenta premium, que era el usuario: _marianarod_ y no me lo permitió porque decia que la contraseña er...

  • Newbie
  • HOLA, necesito ayuda urgente, llevo casi cuatro meses esperando respuesta y no he recibido nada de ayuda. A principios de Julio intenté acceder a mi cuenta premium, que era el usuario: _marianarod_ ...
  • Alejandro_C
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Can i go to premium from Saudi ?

Hello everyone.I have US Spotify account and i live in Saudi Arabia, Can i go to Premium with Saudi card by buying Online gift cards from your web or by Paypal ?Thanks.

  • Newbie
  • Hello everyone. I have US Spotify account and i live in Saudi Arabia, Can i go to Premium with Saudi card by buying Online gift cards from your web or by Paypal ? Thanks.
  • Hubo
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific Music Won't Play On My PS4

Okay, so something weird started happening on my Spotify account. Frank Ocean's new album, Blonde, just won't play on my PS4 for some reason. It's very frustrating. When I stream it on my phone, it works perfectly fine. The weird thing is that it's t...

  • Newbie
  • Okay, so something weird started happening on my Spotify account. Frank Ocean's new album, Blonde, just won't play on my PS4 for some reason. It's very frustrating. When I stream it on my phone, it w...
  • Alejandro_C
  • Spotify Legend
  • 795 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 795 Views
  • 1 replies
  • 1 likes

Solved!! Refund

I deleted my app while the trial was active and I forgot that it was going to automatically charge. Money is tight and I want to know if I can cancel membership and get a refund?

  • Newbie
  • I deleted my app while the trial was active and I forgot that it was going to automatically charge. Money is tight and I want to know if I can cancel membership and get a refund?
  • Hubo
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 day premium trial (subscription payment through network carrier)

Hi. I tried to upgrade to premium with a 30 day trial. I chose my network carrier as payment method for the monthly charge after the 30-day trial. It asked for a PIN and I entered it. I received an sms that confirms my subscription (see attachment). ...

  • Casual Listener
  • Hi. I tried to upgrade to premium with a 30 day trial. I chose my network carrier as payment method for the monthly charge after the 30-day trial. It asked for a PIN and I entered it. I received an s...
  • Alejandro_C
  • Spotify Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes