Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 166276 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 166276 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11180 Views
  • 6 replies
  • 11 likes
  • Security
  • 11180 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514129 Views
  • 986 replies
  • 112 likes
  • Account
  • 514129 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125592 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125592 Views
  • 74 replies
  • 12 likes

All my family was excluded from my family plan!

My family essa excluded and cannot be added again! What happened????I have payed the plan so everyone of us could use! I have not asked for this!! I want my family back.to my Family Plan!

  • Visitor
  • My family essa excluded and cannot be added again! What happened???? I have payed the plan so everyone of us could use! I have not asked for this!! I want my family back.to my Family Plan!
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit Card being charged, but it's not me

PlanFreeCountry United States Device(iPhone X 15.6.1)Operating System? My Question or IssueThere is a $10.49 monthly charge on my credit card. I am signed up for Free Spotify. How do I determine what this is for or for whose device it is attached? I ...

  • Visitor
  • Plan Free Country United States   Device (iPhone X 15.6.1) Operating System ?   My Question or Issue There is a $10.49 monthly charge on my credit card. I am signed up for Fr...
  • Yordan
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • Free
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron una cuenta de $115 que ya no estoy ocupando

Buen día, me han cobrado $115 de una cuenta que no ocupó y me volvieron a cobrar $149 de la mensualidad esta mal el descuento

  • Visitor
  • Buen día, me han cobrado $115 de una cuenta que no ocupó y me volvieron a cobrar $149 de la mensualidad esta mal el descuento
  • Lyubka
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally closed my account just now

Solved, please delete Plan Free Country Australia My Question or Issue I have accidenatally deleted/closed my Spotify account. Please can someone help me recover my account? It was a 'login with Google' account with email address . The account ID was...

  • Newbie
  • Solved, please delete   Plan Free Country Australia     My Question or Issue I have accidenatally deleted/closed my Spotify account.  Please can someone help me ...
  • Eni
  • Moderator
  • 674 Views
  • 1 replies
  • 0 likes
  • Account
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! I followed myself on spotify

I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me. Thank you!

Screenshot_20200922-113534_Spotify.jpg Screenshot_20200922-113532_Spotify.jpg Screenshot_20200922-113537_Spotify.jpg
  • Visitor
  • I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me...
  • RxbLxx
  • Casual Listener
  • 2047 Views
  • 8 replies
  • 0 likes
  • Account
  • 2047 Views
  • 8 replies
  • 0 likes

Accounts - Playlists Lost

I have logged onto my Spotify account. My account says I am pn the 'free' plan, however I am being charged regularly for this. Any suggestions?

  • Visitor
  • I have logged onto my Spotify account. My account says I am pn the 'free' plan, however I am being charged regularly for this. Any suggestions? 
  • Jose_M
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Discord isn't detecting Spotify

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to Spotify." I have the "Display Spotify as your status" turned on as well. ...

  • Visitor
  • Plan Premium Country United States Operating System Windows 10   My Question or Issue When I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to S...
  • billian
  • Visitor
  • 3973 Views
  • 2 replies
  • 0 likes
  • Login
  • 3973 Views
  • 2 replies
  • 0 likes

Can't log into an Ipad .. says my account doesn't exist. Or password is not correct

i have logged in and out on my phone multiple times.. no problemI trying to log in on and apple ipad.... doesn't work. why?

  • Casual Listener
  • i have logged in and out on my phone multiple times.. no problem I trying to log in on and apple ipad.... doesn't work. why?
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notify me when my friend adds a song to his/her playlist

As a user, i want to be able to subscribe to a friends's list. This allows me to get notified when my dear friend puts a new song into his/her list/s.

  • Newbie
  • As a user, i want to be able to subscribe to a friends's list. This allows me to get notified when my dear friend puts a new song into his/her list/s.
  • OscarDC
  • Moderator
  • 665 Views
  • 1 replies
  • 0 likes
  • Account
  • 665 Views
  • 1 replies
  • 0 likes

New login method

PlanFree/PremiumCountrySouth AfricaDeviceSamsung Galaxy S20/ Dell 8th GenOperating SystemAndroid/Windows 10 My Question or IssueI created my account using my phone number and the only way to login into my Spotify web page on my laptop is through a ve...

  • Casual Listener
  • Plan Free/Premium Country South Africa Device Samsung Galaxy S20/ Dell 8th Gen Operating System Android/Windows 10   My Question or Issue I created my account using my phone number and...
  • Luan
  • Spotify Star
  • 504 Views
  • 3 replies
  • 0 likes
  • Login
  • 504 Views
  • 3 replies
  • 0 likes

Superuser Contribution This is gonna sound really dumb

I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?

  • Visitor
  • I had an old friend that I lost due to doxing and other things. I still have his Spotify. Is there any way I can contact him in the app?
  • OscarDC
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution invoice with vat

I need an invoice with VAT info,  We are a company based in Spain Thanks

  • Casual Listener
  • I need an invoice with VAT info,  We are a company based in Spain Thanks
  • OscarDC
  • Moderator
  • 11657 Views
  • 30 replies
  • 21 likes
  • 11657 Views
  • 30 replies
  • 21 likes

Stop showing name on unsecured networks

PlanPremium Operating SystemAndroid 12 My Question or IssueConnected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. How can I make sure that my name and devices aren't shared to unknown people only to...

  • Casual Listener
  •   Plan Premium   Operating System Android 12   My Question or Issue Connected on a unsecure or open network (e.g. A hotels WiFi) I see devices and full names of other people. ...
  • Jose_M
  • Spotify Star
  • 355 Views
  • 1 replies
  • 1 likes
  • Security
  • 355 Views
  • 1 replies
  • 1 likes

Solved!! Unknown devices connected to my account

PlanPremiumCountryNetherlandsDeviceWeb/iPhone 11/Windows My Question or IssueSince a week random users are connected to my Spotify account and playing songs on their devices. I tried to logout all devices, reset my (facebook login password) + App Log...

  • Casual Listener
  • Plan Premium Country Netherlands Device Web/iPhone 11/Windows     My Question or Issue Since a week random users are connected to my Spotify account and playing songs on their devi...
  • Luan
  • Spotify Star
  • 2664 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 2664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Button "See all (...) playlists" doesn't show all public playlists of a user due to limit of 200

DeviceHuawei Mate 20 ProOSEMUI 12.0.0 Dear Spotify team, thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our audio drama project. Unfortunately the number of visible playlists in a use...

Screenshot_20221008_023217_com.spotify.music_edit_3431271613538.jpg
  • Music Fan
  • Device Huawei Mate 20 Pro OS EMUI 12.0.0   Dear Spotify team,   thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our ...
  • Alex
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 2 likes
  • Account
    Unlimited
  • 376 Views
  • 1 replies
  • 2 likes

Account Issues - PLEASE HELP!!

My Question or Issue Hello! Hopefully someone here has some input or has been through something similar. I’ve been working with multiple support teams from multiple companies and I’m not getting anywhere. Apologies for the long post, If you would tak...

  • Newbie
  • My Question or Issue   Hello! Hopefully someone here has some input or has been through something similar. I’ve been working with multiple support teams from multiple companies and I’m not get...
  • Maxim
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 322 Views
  • 1 replies
  • 0 likes

Spotify on Google mini

When I play Spotify on my Google mini, my son's Spotify stops playing. How do I play Spotify on my Google mini and not affect others on my premium family Spotify account?

  • Visitor
  • When I play Spotify on my Google mini, my son's Spotify stops playing. How do I play Spotify on my Google mini and not affect others on my premium family Spotify account?
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes