Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 325 Views
  • 0 replies
  • 6 likes
  • Security
  • 325 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436818 Views
  • 971 replies
  • 108 likes
  • Account
  • 436818 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194219 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194219 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106445 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106445 Views
  • 70 replies
  • 11 likes

login via Facebook does not work

PlanFreeCountryGermanyDeviceSmartphone, PCOperating SystemAndroid, Windows 10 My Question or IssueThe login via Facebook has not worked for a few days. An error message appears (in German): "Da ist wohl etwas schiefgegangen. Versuche es noch einmal o...

  • Regular
  • Plan Free Country Germany Device Smartphone, PC Operating System Android, Windows 10   My Question or Issue The login via Facebook has not worked for a few days. An error message appea...
  • TheRealNutcracker
  • Regular
  • 1035 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 1035 Views
  • 8 replies
  • 0 likes

Superuser Contribution New login to spotify emails

Plan PREMIUMFree/PremiumCountry MALAYSIA Device SAMSUNG GALAXY S10+(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ANDROID 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been receiving notifications via email...

  • Newbie
  • Plan PREMIUM Free/Premium Country MALAYSIA   Device SAMSUNG GALAXY S10+ (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID 10 (iOS 10, Android Oreo, Windows...
  • cyphi1
  • Casual Listener
  • 55714 Views
  • 16 replies
  • 2 likes
  • Login
  • 55714 Views
  • 16 replies
  • 2 likes

Superuser Contribution My account suddenly changed to the "Free" type after September

PlanUnlimitedCountryFinlandDeviceWindows 10 laptopOperating SystemWindows 10 My Question or IssueI don't know why, but my account turned to 'Free' (it says Free if I go to account description page). My last receipt is from September 2021 and it says ...

  • Casual Listener
  •   Plan Unlimited Country Finland Device Windows 10 laptop Operating System Windows 10   My Question or Issue I don't know why, but my account turned to 'Free' (it says Free if I ...
  • Ver
  • Spotify Legend
  • 829 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
    Unlimited
  • 829 Views
  • 5 replies
  • 1 likes

Spotify shows Username not Profile Name of people that add songs to playlist.. Super confusing!

So I have a shared playlist with another person and we add songs to it. So it always would display the Profile Name of a person who added which song.. well now it shows the ridiculous long Usernames instead with random characters. What is going on?? ...

  • Regular
  • So I have a shared playlist with another person and we add songs to it. So it always would display the Profile Name of a person who added which song.. well now it shows the ridiculous long Usernames ...
  • OneByBoo
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
  • 386 Views
  • 1 replies
  • 0 likes

Please stop forcing users to reset their passwords!!!

Every few weeks spotify blocks my access to my artist and labels accounts because of their security measures: "we look for leaks at other online services and match account names with our own" , of course i have the same username and passwords to othe...

  • Music Fan
  • Every few weeks spotify blocks my access to my artist and labels accounts because of their security measures: "we look for leaks at other online services and match account names with our own" , of co...
  • 471 Views
  • 0 replies
  • 1 likes
  • App & Features
  • 471 Views
  • 0 replies
  • 1 likes

Delete all connected Services

Hey, how can I delete all connected services from third-service-websites? Like Samsung or other sites which offers playlist and stuff?

  • Newbie
  • Hey,    how can I delete all connected services from third-service-websites? Like Samsung or other sites which offers playlist and stuff? 
  • HRG
  • Newbie
  • 2469 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2469 Views
  • 4 replies
  • 0 likes

Can't see followers on profile

I can't see my followers/following if I'm logged out, how do I turn it on?

  • Visitor
  • I can't see my followers/following if I'm logged out, how do I turn it on?
  • user-removed
  • Not applicable
  • 1029 Views
  • 12 replies
  • 0 likes
  • Account
    Other
  • 1029 Views
  • 12 replies
  • 0 likes

Solved!! Can't Claim My Artist Profile

Hello, I've tried to claim an artist profile twice. Both times I've verified an Twitter account but both times it hasn't worked. It claims the need more info from me. The first time, it said it looks "like we were unable to prove a connection between...

  • Newbie
  • Hello,   I've tried to claim an artist profile twice. Both times I've verified an Twitter account but both times it hasn't worked. It claims the need more info from me. The first time, it said...
  • AdamDam
  • Spotify Star
  • 2663 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 2663 Views
  • 1 replies
  • 0 likes

Can spotify see how many times I have viewed an account?

Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?

  • Casual Listener
  • Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?  
  • OneByBoo
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Unlimited
  • 380 Views
  • 1 replies
  • 0 likes

Account issue

My name is Kirk young Delaney Miller i try to update my old account they telling i got changed my username young Delaney to young Delaney 1 why is you messing with my account and won't let me update my new debit card to my account if they wasn't mess...

  • Casual Listener
  • My name is Kirk young Delaney Miller i try to update my old account they telling i got changed my username young Delaney to young Delaney 1 why is you messing with my account and won't let me update ...
  • OneByBoo
  • Roadie
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
  • 551 Views
  • 1 replies
  • 0 likes

I can't login to my account PC and mobile

PlanFree/PremiumCountryMalaysiaDevice(Asus TUF gaming FX505GD, Realme Pro 2)Operating System(Android Oreo, Windows My Question or IssueI can't log in into my account on the web player (when I manage to get through it only end shows something went wro...

  • Newbie
  •   Plan Free/Premium Country Malaysia Device (Asus TUF gaming FX505GD, Realme Pro 2) Operating System (Android Oreo, Windows 😎   My Question or Issue I can't log in into my ...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 474 Views
  • 1 replies
  • 0 likes

Artist playlist isnt added into stats on Spotify for Artist

CountryUKDeviceAndroid + Windows 10 My Question or Issue My artist playlist isn't added into my stats on Spotify for Artist,The playlist has 460+ followers, and I'm very active in it, adding new tracks often, and I pretty much have it on regularly in...

  • Casual Listener
  • Country UK Device Android + Windows 10   My Question or Issue   My artist playlist isn't added into my stats on Spotify for Artist, The playlist has 460+ followers, and I'm very act...
  • Billy-J
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcasts only playing audio

PlanFree DeviceMacbook Pro 2015Operating SystemBig Sur Version 11.2.3 My Question or IssueWhenever I play a podcast with video (any podcast), the mini video player that pops out only shows the thumbnail while the audio plays. I've tried switching bro...

  • Casual Listener
  • Plan Free   Device Macbook Pro 2015 Operating System Big Sur  Version 11.2.3   My Question or Issue Whenever I play a podcast with video (any podcast), the mini video player ...
  • Eni
  • Moderator
  • 1621 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1621 Views
  • 3 replies
  • 0 likes

Solved!! Can spotify see how many times I have viewed an account?

Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?

  • Casual Listener
  • Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?
  • Bella_K
  • Composer
  • 1938 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1938 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant sign in to my prem account

PlanPreCountryPremiumDeviceInfinix hot 4Operating SystemAndroid My Question or IssueI can't to sign in to my account Why ?? , I have good Internet

  • Regular
  • Plan Pre Country Premium Device Infinix hot 4 Operating System Android   My Question or Issue I can't to sign in to my account  Why ?? , I have good Internet 
  • MafeG
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 440 Views
  • 1 replies
  • 0 likes

I have 2 accounts

I have 2 accounts and I deleted one with the correct email, but i tried putting the email from account 2 to account 1 and it said “This account email already exists” i dont know if its a bug or something.

  • Newbie
  • I have 2 accounts and I deleted one with the correct email, but i tried putting the email from account 2 to account 1 and it said “This account email already exists” i dont know if its a bug or somet...
  • MauriceMV
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
  • 367 Views
  • 1 replies
  • 0 likes

Connecting to Spotify kids without email

PlanPremiumCountrySweden My Question or IssueOkay, so I currently have Premium that I share with hubby. I now want my kids to use Spotify kids. I’m however is logged in via Facebook and in order to login via the Kids app you need to log in via e-mail...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue Okay, so I currently have Premium that I share with hubby. I now want my kids to use Spotify kids. I’m however is logged in via Facebook&...
  • AdamDam
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 532 Views
  • 1 replies
  • 0 likes

Downgrading from Family To Due without account loss

I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partner might lose her account, though it's not clear whe...

  • Newbie
  • I currently have a "Family" plan with 2 members. I am the plan manager, my partner the other plan member. I want to downgrade this to the Duo package. On the "downgrade" screen its suggests my partne...
  • AdamDam
  • Spotify Star
  • 893 Views
  • 1 replies
  • 0 likes
  • Account
  • 893 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Resetting account

Is there a way to delete all the music that you have saved on your account and start like new?

  • Newbie
  • Is there a way to delete all the music that you have saved on your account and start like new?
  • Alex
  • Spotify Legend
  • 107837 Views
  • 3 replies
  • 2 likes
  • Account
    Other
  • 107837 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Got `Confirm Email` Email Sent After A Day Of Making My Account

My Question or IssueNot sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Email" email to the email you used to create a Spotify ac...

  • Regular
  • My Question or Issue Not sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Emai...
  • Kiril
  • Moderator
  • 2147 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 2147 Views
  • 3 replies
  • 0 likes