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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80604 Views

9 replies

2 likes

Account
Login
  • 80604 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654564 Views

13 replies

4 likes

Account
  • 654564 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735132 Views

18 replies

29 likes

  • 735132 Views
  • 18 replies
  • 29 likes

three "cuts" under one

When I search the band "Cuts" I found one artist with some albums as usual. But when I research about albums, I found three different artist.. For example the album "rrradarrr" is belong to a band named "c.u.t.s." Their web page is https://www.facebo...

Newbie

When I search the band "Cuts" I found one artist with some albums as usual. But when I research about albums, I found three different artist..   For example the album "rrradarrr...

EthanS1

Community Legend

341 Views

1 replies

0 likes

Other
  • 341 Views
  • 1 replies
  • 0 likes

Forgot password AND email

I have been using spotify on my phone fkt over a year, with premium. Recently i opened the app to find myself logged out, and I have tried every password I know I use and can't get back in. I've also tried every email I have, but can't seem to find a...

Visitor

I have been using spotify on my phone fkt over a year, with premium. Recently i opened the app to find myself logged out, and I have tried every password I know I use and can't get back in. I've also...

Astame

Community Legend

180 Views

1 replies

0 likes

Account
Login
  • 180 Views
  • 1 replies
  • 0 likes

problema 3 meses por 1

como lo menciono en el argumento, regrese a premium solo por esta promo pero al contratar solo me dieron un mes y di click en el link del anuncio hasta se podia apreciar la leyenda en ingles que decia ¨3 for 1¨ por lo que yo pense estaba bien, creo y...

Newbie

como lo menciono en el argumento, regrese a premium solo por esta promo pero al contratar solo me dieron un mes y di click en el link del anuncio hasta se podia apreciar la leyenda en ingles que...

247 Views

0 replies

0 likes

Premium
Subscription
  • 247 Views
  • 0 replies
  • 0 likes

Payed double

I changed from spotify premium to spotify family but im getting charged for both of them!!!! I need a refund.

Newbie

I changed from spotify premium to spotify family but im getting charged for both of them!!!! I need a refund.

cyrusgrandw

Casual Listener

300 Views

2 replies

0 likes

Account
Premium
  • 300 Views
  • 2 replies
  • 0 likes

I charged ahead of time

I subscribe to spotify and I got three free months, and just took a month and I already are charging the following month. and I have the picture where it shows that make me the next pay until 08/21/16

Newbie

I subscribe to spotify and I got three free months, and just took a month and I already are charging the following month. and I have the picture where it shows that make me the next pay until 08/21/1...

EthanS1

Community Legend

200 Views

1 replies

0 likes

Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Unlink Facebook Help!

My ProblemI signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with my primary and desired email address. Now, when I try to log i...

Casual Listener

  My Problem I signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with m...

jglover42

Casual Listener

270 Views

2 replies

0 likes

Account
Login
Subscription
  • 270 Views
  • 2 replies
  • 0 likes

Cancelled subscription and still being charged

I have cancelled my premium last month and still was charged in June ! I would like to be reimbursed ASAP!

Newbie

I have cancelled my premium last month and still was charged in June ! I would like to be reimbursed ASAP!

Soledadsanchez3

Newbie

333 Views

2 replies

1 likes

Account
  • 333 Views
  • 2 replies
  • 1 likes

3 month offer

I saw the campaign and wanted to take advantage of the 3month offer. I just signed up but i didnt get the offer, only 1 month regular. Can you make it so that i get the full offer? That's why i signed up again

Newbie

I saw the campaign and wanted to take advantage of the 3month offer. I just signed up but i didnt get the offer, only 1 month regular. Can you make it so that i get the full offer? That's why i signe...

Maxim

Spotify Star

235 Views

1 replies

0 likes

Premium
Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Upgrading through app store

Is it possible to upgrade to premium through the app store? I cannot find any buttons to upgrade. In the app store the premium features are shown with the price but i can not find anything to upgrade within the app.

Newbie

Is it possible to upgrade to premium through the app store? I cannot find any buttons to upgrade. In the app store the premium features are shown with the price but i can not find anything to upgrade...

Bittencourt

Spotify Star

434 Views

1 replies

0 likes

Premium
  • 434 Views
  • 1 replies
  • 0 likes

Three months Premium, Payed twice

Help, I'm from Mexico, a few minutes ago I tried to purchase the Three monts premium offer but the page showed a message saying that there was a problem and no charge was made, so, I tried again but i received the same error message.And now I get 2 n...

Casual Listener

Help, I'm from Mexico, a few minutes ago I tried to purchase the Three monts premium offer but the page showed a message saying that there was a problem and no charge was made, so, I tried again but ...

150 Views

0 replies

0 likes

Account
Premium
Subscription
  • 150 Views
  • 0 replies
  • 0 likes

Spotify ID Username Change

Hello, my spotify username seems like, numbers.If i have a chance to change it, i would like it.Could you change my spotify username, like;emreyakisirPlease helpKind Regards,

Casual Listener

Hello, my spotify username seems like, numbers. If i have a chance to change it, i would like it. Could you change my spotify username, like; emreyakisir Please help Kind Regards,    

emreyakisir

Casual Listener

473 Views

2 replies

0 likes

Account
Premium
  • 473 Views
  • 2 replies
  • 0 likes

Solved!! Changing a billing card takes forever

Currently I am in Finland. My bank card is from Latvia and my country in Spotify should be set to Latvia. I needed to update my credit card info to a new credit card. When I go to the payment options and want to chose to pay by credit card so I can b...

Casual Listener

Currently I am in Finland. My bank card is from Latvia and my country in Spotify should be set to Latvia. I needed to update my credit card info to a new credit card. When I go to the payment options...

EthanS1

Community Legend

455 Views

2 replies

0 likes

Account
Premium
Subscription
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancel Premium subscription when account is showing as free

How do I cancel my premium subscription when spotify is showing my account as free? I have been paying 9.99 per month for 9 months. Any help would be appreciated. Tried to contact via email and they sent me here. Thank you

Casual Listener

How do I cancel my premium subscription when spotify is showing my account as free? I have been paying 9.99 per month for 9 months. Any help would be appreciated. Tried to contact via email and they ...

Carlos

Roadie

291 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Being charged for premium but can't access features

I forgot my password and reset it but now its showing i have a free account and not premium, however my credit card is still being charged for having a premium account. I am using the same username that I was under for the premium account and the onl...

Newbie

I forgot my password and reset it but now its showing i have a free account and not premium, however my credit card is still being charged for having a premium account. I am using the same username t...

EthanS1

Community Legend

353 Views

1 replies

1 likes

Account
Login
  • 353 Views
  • 1 replies
  • 1 likes

3 month premium for £9.99

I have subscribed to premium on the new offer '3 months for £9.99' and it says that I will be charged again on the 22nd of August (I subscribed on the 22nd of June) which is not 3 months? Secondly, if I cancel my subcribtion now, will I still recieve...

Newbie

I have subscribed to premium on the new offer '3 months for £9.99' and it says that I will be charged again on the 22nd of August (I subscribed on the 22nd of June) which is not 3 months? Secondly, i...

150 Views

0 replies

0 likes

Subscription
  • 150 Views
  • 0 replies
  • 0 likes

UPDATE PAYMENT DETAILS NOT WORKING

I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was missed and it says I only have a few days left. The pag...

Casual Listener

I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was miss...

mistrosigma

Newbie

4392 Views

24 replies

10 likes

Account
Premium
Subscription
  • 4392 Views
  • 24 replies
  • 10 likes

Pague premion me hiciron 3 cargos a la tarjeta

pague por el servicio premium me dice que ya habia aprovechado ese descuento y me hicieron 3 cargos a mi tarjeta por 9 pesos cada uno, acaso al finalizar los 3 meses me aran 3 cargos cada mes por 99? si mi cuenta aun sigue en gratis exigo solucion

Casual Listener

pague por el servicio premium me dice que ya habia aprovechado ese descuento y me hicieron 3 cargos a mi tarjeta por 9 pesos cada uno, acaso al finalizar los 3 meses me aran 3 cargos cada mes por 99?...

Luisjefe97

Newbie

317 Views

2 replies

0 likes

Premium
  • 317 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se realizo el pago pero no tengo premium

Hola buen dia, el dia de hoy intente recuperar mi cuenta premium,ingrese el numero de mi trajeta de credito y me llego el mensaje a mi celular de que se hizo el cobro, pero continua en pausa mi cuenta premium, que hago???

Newbie

Hola buen dia, el dia de hoy intente recuperar mi cuenta premium,ingrese el numero de mi trajeta de credito y me llego el mensaje a mi celular de que se hizo el cobro, pero continua en pausa mi cuent...

Carlos

Roadie

322 Views

1 replies

0 likes

Premium
  • 322 Views
  • 1 replies
  • 0 likes

Student Discount

I have had premium for a long time now and as a student the discount is great! However I never go the code to renew my student discount and have been charged the full amount for at least the past 5 months and ive been trying to get this fixed since i...

Newbie

I have had premium for a long time now and as a student the discount is great! However I never go the code to renew my student discount and have been charged the full amount for at least the past 5 m...

EthanS1

Community Legend

196 Views

1 replies

0 likes

Account
Premium
Subscription
  • 196 Views
  • 1 replies
  • 0 likes