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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9005 Views
  • 1 replies
  • 9 likes
  • Security
  • 9005 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481526 Views
  • 979 replies
  • 111 likes
  • Account
  • 481526 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210821 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210821 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120846 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120846 Views
  • 72 replies
  • 12 likes

Not approved but charged for student Premium Account

Two nights ago, I attempted to upgrade my account to a premium student account. Whatever the "authentication" service is, it was not able to find me, and so the upgrade process was not completed. However, because my credit card details were also ente...

  • Casual Listener
  • Two nights ago, I attempted to upgrade my account to a premium student account. Whatever the "authentication" service is, it was not able to find me, and so the upgrade process was not completed. How...
  • osornios
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 311 Views
  • 3 replies
  • 0 likes

iTunes Wont Allow Me To Have Premium

I have been using Apple's renewal service to charge for spotify premium, and I recently got billed for this month, and when I opened Spotify on my phone, I couldn't help but notice that it was stuck at Free, and I am currently in a bad situation. Ple...

  • Casual Listener
  • I have been using Apple's renewal service to charge for spotify premium, and I recently got billed for this month, and when I opened Spotify on my phone, I couldn't help but notice that it was stuck ...
  • osornios
  • Spotify Star
  • 174 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 174 Views
  • 3 replies
  • 0 likes

Solved!! Log in through facebook button does nothing?

Hello fellows So I reacently had to log out of all of my facebook accounts in order to make sure I was secure since I've been getting some facebooks issues. (Not that this matters) What the case really is, is that I no longer are able to log in throu...

  • Regular
  • Hello fellows 😉   So I reacently had to log out of all of my facebook accounts in order to make sure I was secure since I've been getting some facebooks issues. (Not that this matters) What t...
  • osornios
  • Spotify Star
  • 1438 Views
  • 7 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1438 Views
  • 7 replies
  • 1 likes

Solved!! Cannot log in

I study in the uk and have moved back to Belgium for the summer holidays. Since I came back, I can't log into my spotify account anymore: I open the desktop app, where there is the welcome page, I select " log in with facebook" and a window on google...

  • Casual Listener
  •   I study in the uk and have moved back to Belgium for the summer holidays. Since I came back, I can't log into my spotify account anymore: I open the desktop app, where there is the welcome pa...
  • osornios
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • Login
  • 389 Views
  • 3 replies
  • 0 likes

USA billing address, living in another country

Hi me and my family are currently living in Mexico City and have subscribed to a family plan with an american credit card with my USA billing address. The reason I dont use my mexican credit card is because I prefer to use the USA version of spotify ...

  • Newbie
  • Hi me and my family are currently living in Mexico City and have subscribed to a family plan with an american credit card with my USA billing address. The reason I dont use my mexican credit car...
  • anjieeeeeeeeee
  • Roadie
  • 855 Views
  • 1 replies
  • 0 likes
  • Premium
  • 855 Views
  • 1 replies
  • 0 likes

Missing thumbs

I'm not shown the thumbs for voting on songs. Never have been. - Same for mobile or desktop.- No change when logging in/out, changing browser, disabling adblocker, new account. No hits in the FAQ or troubleshooting or response on Twitter from @spotif...

  • Newbie
  • I'm not shown the thumbs for voting on songs. Never have been.   - Same for mobile or desktop. - No change when logging in/out, changing browser, disabling adblocker, new account. &nbsp...
  • Cryptologic
  • Newbie
  • 249 Views
  • 2 replies
  • 2 likes
  • Account
  • 249 Views
  • 2 replies
  • 2 likes

Login and premium acting strangely wrong

I am currently having some trouble with my account. I have had a premium account for the last couple months, but my card got blocked cause I lost it and whatnot, so the premium sub was cancelled. I paid again, on the 16th of July, to rejoin premium, ...

  • Visitor
  • I am currently having some trouble with my account. I have had a premium account for the last couple months, but my card got blocked cause I lost it and whatnot, so the premium sub was cancelled. I p...
  • user-removed
  • Not applicable
  • 127 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abroad login

Downloaded the app when I was in Europe this summer. Now that I'm back in the USA I tried to login and it says "you can only use Spotify abroad for 14 days." Any idea how to login?

  • Newbie
  • Downloaded the app when I was in Europe this summer. Now that I'm back in the USA I tried to login and it says "you can only use Spotify abroad for 14 days." Any idea how to login?
  • Alejandro_C
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Login
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still on free after premium subscription

I subscribed today for 30days premium (Philippines - Globe TelecommPH). I received a confirmation via sms and followed the manual activation. Both didnt/doesnt work; submitting my Globe number (error:invalid number) and submitting my email address wi...

  • Newbie
  • I subscribed today for 30days premium (Philippines - Globe TelecommPH). I received a confirmation via sms and followed the manual activation. Both didnt/doesnt work; submitting my Globe number (error...
  • Alejandro_C
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Hola, tengo un código de invitación para Spotify Premium Familiar y no me deja canjearlo, pone que hay un error pero el código es correcto ¿Como puedo solucionarlo?Gracias.

  • Newbie
  • Hola, tengo un código de invitación para Spotify Premium Familiar y no me deja canjearlo, pone que hay un error pero el código es correcto ¿Como puedo solucionarlo? Gracias.
  • Alejandro_C
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution logged in with fb, but false e-mail adress.

pls someone help.I logged in with facebook, but there was another e-mail adress, not mine(jeah, it's my account) now I can't use those 30 days premium free. sucks. crazy is, in my fb-account there's the right e-mail adress.greetings

  • Newbie
  • pls someone help. I logged in with facebook, but there was another e-mail adress, not mine(jeah, it's my account) now I can't use those 30 days premium free. sucks. crazy is, in my fb-account ther...
  • Alejandro_C
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account

Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subscription fee while I cannot access my account, what...

  • Newbie
  • Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subs...
  • Alejandro_C
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Cancelei minha assinatura em maio e continuo recebendo a cobrança. Como proceder?

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  • Newbie
  • Cancelei minha assinatura em maio e continuo recebendo a cobrança. Como proceder?
  • Alejandro_C
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution 7 day free trial help

HiI took up the free trial and down loaded my music so i could play it off line. 1.6G later and none of the music is available to play.I have play when off line turned kn. Any other thoughts?

  • Casual Listener
  • Hi I took up the free trial and down loaded my music so i could play it off line. 1.6G later and none of the music is available to play. I have play when off line turned kn. Any other thoughts?
  • Bjs1002
  • Casual Listener
  • 205 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
  • 205 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to pay Spotify on my Iphone? Using the ITunes card

I'm having lots of trouble trying to pay for Spotify using the app, (I'm only 16) so please help, once you downgrade, how to log in back to Premium on the Iphone itself??

  • Newbie
  • I'm having lots of trouble trying to pay for Spotify using the app, (I'm only 16) so please help, once you downgrade, how to log in back to Premium on the Iphone itself??
  • Alejandro_C
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 597 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 9,99 € BUG ?

Hey Guys ,last month i saw an offer that spotify premium is for 3 months "free" to the price for 9,99€ (in Germany ) so i decided to get this offer .... i payed that with a paysafe card .My problem is that i just get 1 month premium ?! can anybody he...

  • Casual Listener
  • Hey Guys , last month i saw an offer that spotify premium is for 3 months "free" to the price for 9,99€ (in Germany ) so i decided to get this offer .... i payed that with a paysafe card . My probl...
  • TraylIce
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me estan cobrando premium sin serlo

Antes yo era premium, pero llevan un tiempo cobrandome premium sin yo serlo, reviso mis cuentas y en ninguna soy premium.Ayuda.

  • Newbie
  • Antes yo era premium, pero llevan un tiempo cobrandome premium sin yo serlo, reviso mis cuentas y en ninguna soy premium. Ayuda.
  • Alejandro_C
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Vodafone

Buenos días, activé la promoción de 6 meses de spotify premium con vodafone y solo me han activado 1 mes. Acabo de hablar con ellos y dicen que está todo en orden y la activació se realizó correctamente.

  • Newbie
  • Buenos días, activé la promoción de 6 meses de spotify premium con vodafone y solo me han activado 1 mes. Acabo de hablar con ellos y dicen que está todo en orden y la activació se realizó correctame...
  • Alejandro_C
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soucis invitation Spotify Family

bonjour, j'ai un soucis avec le spotify family, j'ai su inviter mon fils avec son adresse mail mais ce n'est pas le cas de ma compagne, j'ai bon l'inviter mais elle ne reçoit pas le mail avec le code sur sa messagerie outlookque faire ?? si qqn a déj...

  • Newbie
  • bonjour,  j'ai un soucis avec le spotify family, j'ai su inviter mon fils avec son adresse mail mais ce n'est pas le cas de ma compagne, j'ai bon l'inviter mais elle ne reçoit pas le mail avec ...
  • Alejandro_C
  • Spotify Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • Premium
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mistaken entering cash nominal to get premium spotify

I have mistaken entering a cash nominal when I transfered money on atm to get premium spotify, will that money back to my bank account or my money can't back to my account?Please help

  • Newbie
  • I have mistaken entering a cash nominal when I transfered money on atm to get premium spotify, will that money back to my bank account or my money can't back to my account? Please help
  • Alejandro_C
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes