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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 409 Views
  • 0 replies
  • 7 likes
  • Security
  • 409 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439761 Views
  • 970 replies
  • 108 likes
  • Account
  • 439761 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195326 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195326 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106864 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106864 Views
  • 70 replies
  • 11 likes

No premium

I recently changed my Vodafone account and got Spotify premium again free through my contract , I'm still on the free account but yet on my subscription says I'm on premium. Vodafone has reset it twice and still to no avail, please can you get this r...

  • Visitor
  • I recently changed my Vodafone account and got Spotify premium again free through my contract , I'm still on the free account but yet on my subscription says I'm on premium. Vodafone has reset it twi...
  • osornios
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 3 replies
  • 0 likes

dar de bajar spotify premium

De Hola Buenas tardes, ha causa de Vodafone-one del hice la activacion del Servicio premium y no es apta para mi tarifa movil, y me la han del cobrado, quisiera dar de baja mi suscripcion premium ya !!!!! Gracias ventura31 usuario

  • Casual Listener
  • De Hola Buenas tardes, ha causa  de Vodafone-one del hice la activacion del Servicio premium y no es apta para mi tarifa movil, y me la han del cobrado, quisiera dar de baja mi suscrip...
  • osornios
  • Spotify Star
  • 280 Views
  • 4 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 280 Views
  • 4 replies
  • 0 likes

Disabled Facebook account

I recently disabled my facebook account and made a new spotify account that is not connected to my Facebook account. I want to transfer my playlits, music, artists ect. from my old Facebook-linked account to my new non-facebook account. They spotify ...

  • Newbie
  • I recently disabled my facebook account and made a new spotify account that is not connected to my Facebook account. I want to transfer my playlits, music, artists ect. from my old Facebook-linked ac...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Help with Student premium

So I tried to get student premium. It said that they could not validate me as a student . I am a student so that already a weird . So I put my card information and student info again! They said they still can't find me! Look at my bank statement and ...

  • Newbie
  • So I tried to get student premium. It said that they could not validate me as a student . I am a student so that already a weird . So I put my card information and student info again! They said they ...
  • LordRollin
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

Why cannot I bank transfer (dotpay) Premium for Family? (Poland)

Hey, as I bought Spotify Premium I could pay with dotpay, but when I try to buy Premium for Family I can only use credit card and PayPal.How can I use dotpay for buying Premium for Family?PS. My accounts country is Poland.

Premium.png Family.png
  • Casual Listener
  • Hey, as I bought Spotify Premium I could pay with dotpay, but when I try to buy Premium for Family I can only use credit card and PayPal. How can I use dotpay for buying Premium for Family? P...
  • LordRollin
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 443 Views
  • 1 replies
  • 0 likes

Using Spotify overseas

My subscription is in Malaysia, but I'm travelling to the UK. Can I still maintain my subscription in Malaysia and use it abroad?

  • Casual Listener
  • My subscription is in Malaysia, but I'm travelling to the UK. Can I still maintain my subscription in Malaysia and use it abroad?
  • christi_hall
  • Newbie
  • 805 Views
  • 4 replies
  • 0 likes
  • 805 Views
  • 4 replies
  • 0 likes

Solved!! Changing countries

Hey,I want to subscribe to a premium student account, but I will be moving from Germany to the U.S. soon. 1. Can I get the premium student account in Germany and still use it in the U.S.? (I will still be a student)2. Shall I get the account in the U...

  • Newbie
  • Hey, I want to subscribe to a premium student account, but I will be moving from Germany to the U.S. soon.  1. Can I get the premium student account in Germany and still use it in the U.S.? (I...
  • kbrooksc
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Premium

My premium isn't working as there was a problem with my payment,payment paid and still no premium..can anyone help?

  • Visitor
  • My premium isn't working as there was a problem with my payment,payment paid and still no premium..can anyone help?
  • user-removed
  • Not applicable
  • 179 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 179 Views
  • 2 replies
  • 0 likes

Solved!! Can't change my payment method

My credit card expired and i got the new one but i can't change my card information. When i tried to change it and click "Change payment information" button nothing happened

  • Casual Listener
  • My credit card expired and i got the new one but i can't change my card information. When i tried to change it and click "Change payment information" button nothing happened
  • crystalscar
  • Casual Listener
  • 415 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 415 Views
  • 4 replies
  • 0 likes

How do i end premium without login codes?

I lost my username and still paying €10 a Monty, how can i stop it without login in?HELP ME!

  • Newbie
  • I lost my username and still paying €10 a Monty, how can i stop it without login in? HELP ME!
  • Araytha
  • Regular
  • 238 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 238 Views
  • 2 replies
  • 0 likes

Cannot Login

Hello I have a problem I started using spotify 1 or 2 months ago.I loged in with my Facebook account and now i somehow logged out and i cannot login Pls help me

  • Newbie
  • Hello  I have a problem  I started using spotify 1 or 2 months ago. I loged in with my Facebook account and now i somehow logged out and i cannot login  Pls help me
  • Araytha
  • Regular
  • 263 Views
  • 1 replies
  • 0 likes
  • Login
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Nickname

Hello. I want to change my nickname. I signed up 2 years ago with my facebook acc.

  • Regular
  • Hello. I want to change my nickname. I signed up 2 years ago with my facebook acc.
  • Hubo
  • Community Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • Account
  • 642 Views
  • 1 replies
  • 0 likes

Solved!! All my playlists are gone and new ones are there

Hi, it's been a few days without use and now I've back to use it I've found that all my playlists from years ago are gone. Instead of that I have some other with music I've never liked or even try to listen in spotify... Never used my account other t...

  • Casual Listener
  • Hi, it's been a few days without use and now I've back to use it I've found that all my playlists from years ago are gone. Instead of that I have some other with music I've never liked or even try to...
  • k40s
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 278 Views
  • 2 replies
  • 0 likes

Solved!! Wrong email address

Hi, I've had a problem with duplicate accounts. When I log into Spotify via Facebook, I get my premium account. WhenI log in using my email address, I get the free account. However, the email address shown on my Facebook account does not belong to me...

  • Casual Listener
  • Hi, I've had a problem with duplicate accounts. When I log into Spotify via Facebook, I get my premium account. WhenI log in using my email address, I get the free account. However, the email address...
  • Michaela661
  • Casual Listener
  • 676 Views
  • 2 replies
  • 0 likes
  • Premium
  • 676 Views
  • 2 replies
  • 0 likes

playlist move from regular to premium account

Hello, I had in the past a regular spotify account with 1 login where i put the playlists of me, my son and my daughter. Recently i di dan upgrade to premium account with 5 logins. For my sun it’s the same login but for me and my daughter we have an ...

  • Newbie
  • Hello,   I had in the past a regular spotify account with 1 login where i put the playlists of me, my son and my daughter.   Recently i di dan upgrade to premium account with 5 logins.&...
  • tomasrex
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 138 Views
  • 1 replies
  • 0 likes

Spotify premium

Why did I charge for spotify premium when I deleted the subscription one day before the renew?

  • Newbie
  • Why did I charge for spotify premium when I deleted the subscription one day before the renew?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Change Country

Hi i have just moved home from America to australia and i am unable to change the country i am associated with. I tired changing he payment card to an Australian card but that didnt work, so i unsuscribed and tribed changing it that way but it told m...

  • Newbie
  • Hi 🙂 i have just moved home from America to australia and i am unable to change the country i am associated with. I tired changing he payment card to an Australian card but that didnt work, so i un...
  • tomasrex
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

Being charged twice a month

When I originally set up my spotify account it said that the credit card payment didn't go through so I did it a second time, now I'm being charged twice a month. I only have one email account and it's the only one I used to set up my account.

  • Newbie
  • When I originally set up my spotify account it said that the credit card payment didn't go through so I did it a second time, now I'm being charged twice a month. I only have one email account and it...
  • user-removed
  • Not applicable
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 121 Views
  • 1 replies
  • 0 likes

Premium account but getting advertising

Hi, I have a premium account, do my payments, am properly logged in, but suddenly get the advertising... please help!

  • Newbie
  • Hi, I have a premium account, do my payments, am properly logged in, but suddenly get the advertising... please help!
  • user-removed
  • Not applicable
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes