Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 264902 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 264902 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13051 Views
  • 6 replies
  • 11 likes
  • Security
  • 13051 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529637 Views
  • 989 replies
  • 113 likes
  • Account
  • 529637 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128145 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128145 Views
  • 74 replies
  • 12 likes

Solved!! Accidentally went to contact form and pressed delete account

Got an email saying that i have to confirm but i dont know how to contact and say it was a mistake

  • Newbie
  • Got an email saying that i have to confirm but i dont know how to contact and say it was a mistake
  • Knyaf
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes

Delete account

I signed up on spotify just that I want to delete. What do I do?

  • Visitor
  • I signed up on spotify just that I want to delete. What do I do?
  • Knyaf
  • Roadie
  • 519 Views
  • 2 replies
  • 0 likes
  • 519 Views
  • 2 replies
  • 0 likes

Solved!! 6 other devices appear to be using my account, they're not mine!

I appear to have 6 PS4s logged into my account. I already tried logging out from everywhere and resetting my password.Here is what I see when I view devices to play on: Any ideas on what's going on and what I should do? I've been having some fun with...

wtf.JPG
  • Regular
  • I appear to have 6 PS4s logged into my account. I already tried logging out from everywhere and resetting my password. Here is what I see when I view devices to play on:     Any ...
  • toasty3000
  • Regular
  • 2607 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2607 Views
  • 7 replies
  • 0 likes

Plz halp

What am i suppose to do when ive lost the email to hacking i have registered on my spotify account?

  • Newbie
  • What am i suppose to do when ive lost the email to hacking i have registered on my spotify account?
  • osornios
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 1 replies
  • 0 likes

Facebook and family plan

I recently upgraded to the family plan and added 3 people but it asked them for my log in info. When I originally signed up I used my fb account. I gave them my fb log in info but it isn't working! What do I do?

  • Visitor
  • I recently upgraded to the family plan and added 3 people but it asked them for my log in info. When I originally signed up I used my fb account. I gave them my fb log in info but it isn't working! W...
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Login
  • 202 Views
  • 1 replies
  • 0 likes

Confusing family log in

Evening all. I have a family account. I am trying to add my partner. The email address link gets sent through. Go through all the confirm address part etc. Then it signs into a completely different email address which we don't know the password for a...

  • Newbie
  • Evening all. I have a family account. I am trying to add my partner. The email address link gets sent through. Go through all the confirm address part etc. Then it signs into a completely different e...
  • EthanS1
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! family subscription

HelloI want to buy a family subscription with my friends but every where i look there saying that you need to be on the same adres. But will it not work as i take a family subscription with friends or wil i get banned or something. And are there some...

  • Newbie
  • Hello I want to buy a family subscription with my friends but every where i look there saying that you need to be on the same adres. But will it not work as i take a family subscription with friends...
  • Astame
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Spotify won't send password reset email

I have tried a thousand times to recieve an email for password reset, but I am not getting any emails. I know it is the right email and username. What should I do?

  • Newbie
  • I have tried a thousand times to recieve an email for password reset, but I am not getting any emails. I know it is the right email and username. What should I do?
  • EthanS1
  • Community Legend
  • 931 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 931 Views
  • 1 replies
  • 0 likes

Paid for subscription, but not acces

Hello, I've been a Spotify since the beginning but all of a sudden my Premium settings are gone. The money has been taken from my Credit Card but I no longer have the option to use spotify, apart from the offline synced songs. I'm really frustrated a...

  • Casual Listener
  • Hello,   I've been a Spotify since the beginning but all of a sudden my Premium settings are gone. The money has been taken from my Credit Card but I no longer have the option to use spotify, ...
  • paucast
  • Newbie
  • 451 Views
  • 6 replies
  • 0 likes
  • 451 Views
  • 6 replies
  • 0 likes

Superuser Contribution My account has someone elses account linked

Awhile back I was hacked, and a kid in BFE got my account. It won't let me remove it, and I cant connect my own. I've tried contacting spotify before about this issue and there was nothing they could do apparently. Hopefully someone can help me now. ...

  • Casual Listener
  • Awhile back I was hacked, and a kid in BFE got my account. It won't let me remove it, and I cant connect my own. I've tried contacting spotify before about this issue and there was nothing they could...
  • EthanS1
  • Community Legend
  • 1107 Views
  • 6 replies
  • 0 likes
  • Account
  • 1107 Views
  • 6 replies
  • 0 likes

Recurring payment with PayPal not working.

In April I had to remove an old bank account from my PP. Therefor I cancelled my recurring payments to you because they were linked to the old bank account. Starting from there Spotify pings me every month that something went wrong with my payment vi...

  • Newbie
  • In April I had to remove an old bank account from my PP. Therefor I cancelled my recurring payments to you because they were linked to the old bank account.   Starting from there Spotify pings...
  • KatesHere
  • Community Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 749 Views
  • 1 replies
  • 0 likes

Move Account Abroad

I'm moving from the UK to Australia and don't want to pay an international transaction fee to Spotify London all the time. How do I change my subscription to an Australian one (so I can pay with my Australian bank account)?

  • Casual Listener
  • I'm moving from the UK to Australia and don't want to pay an international transaction fee to Spotify London all the time.   How do I change my subscription to an Australian one (so I can pay ...
  • kconnects
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 382 Views
  • 2 replies
  • 0 likes

vodafone reneval problem

Hi, i have payment plan to vodafone for spotify premium. I used this plan almost 3 month. First two month its activates premium itself but this month is not. My account level shows free now. I checked vodafone account for payment, they verify the pay...

  • Casual Listener
  • Hi, i have payment plan to vodafone for spotify premium. I used this plan almost 3 month. First two month its activates premium itself but this month is not. My account level shows free now.  I...
  • rcpggg
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 234 Views
  • 2 replies
  • 0 likes

Family Plan Charge

I recently switched from an individual account to a family plan and was charged for the subscription, but am not listed as the payer on the account. How do I get a refund?

  • Visitor
  • I recently switched from an individual account to a family plan and was charged for the subscription, but am not listed as the payer on the account. How do I get a refund? 
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Discover Weekly's time frame

Hi there, I can't seem to find the answer to this query so hopefully someone can explain something to me. I loved using Discover Weekly for months - but I've accidentally sabotaged myself as for a few months I had used Spotify to listen to different ...

  • Casual Listener
  • Hi there,   I can't seem to find the answer to this query so hopefully someone can explain something to me.   I loved using Discover Weekly for months - but I've accidentally sabotaged ...
  • KatesHere
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

It's 2016 and we Still can't have premium accounts for family abroad?

It's weird that I can't have a family account linking to my parents who reside in Turkey, while I pay for premium for family in Australia? The funnier thing is that my personal premium subscription is more expensive than their family subscription. Ca...

  • Newbie
  • It's weird that I can't have a family account linking to my parents who reside in Turkey, while I pay for premium for family in Australia?   The funnier thing is that my persona...
  • KatesHere
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Trouble signing in

I can't remember my username or password

  • Newbie
  • I can't remember my username or password
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 341 Views
  • 1 replies
  • 0 likes

Spotify Abbonement isn't up to date

Hey Guys,Sorry for my bad english but I paid mymonthly Abbonement via iTunes but Spotify is still showing me, my Account is using the "Free"-Accountversion so i can't skip songs without using shuffle and their are ads...I tried to relog and reinstall...

  • Newbie
  • Hey Guys, Sorry for my bad english but I paid my monthly Abbonement via iTunes but Spotify is still showing me, my Account is using the "Free"-Accountversion so i can't skip songs without using shu...
  • Maxim
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Premium Account Stolen

My account with Premium has been stolen. HELP!!! I've been logged out of all of my devices and I can't get back in

  • Casual Listener
  • My account with Premium has been stolen. HELP!!! I've been logged out of all of my devices and I can't get back in
  • Clemsonfan1999
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • Security
  • 404 Views
  • 2 replies
  • 0 likes