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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14770 Views

7 replies

11 likes

Security
  • 14770 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553417 Views

991 replies

116 likes

Account
  • 553417 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131147 Views

74 replies

12 likes

Account
Login
Premium
  • 131147 Views
  • 74 replies
  • 12 likes

No me puedo Suscribir Inicia 3 meses de Premium por $ 1.000,00

Buen dia, estoy tratando de suscribirme en el plan: Inicia 3 meses de Premium por $ 1.000,00 Y me dice que no puedo suscribirme: Parece que ya has aprovechado una oferta similarParece que ya has aprovechado una prueba gratuita u oferta de descuento. ...

Newbie

Buen dia, estoy tratando de suscribirme en el plan:  Inicia 3 meses de Premium por $ 1.000,00   Y me dice que no puedo suscribirme:   Parece que ya has aprovechado una oferta simi...

osornios

Spotify Star

3410 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3410 Views
  • 1 replies
  • 0 likes

Offline or normal playlist?

Right I want to start again to be a premium user of spotify but I have a couple of question before .I will be traveling to a Europe country that doesn't support Spotify and as far as I read here it does work but I can't download the lists as being on...

Newbie

Right I want to start again to be a premium user of spotify but I have a couple of question before . I will be traveling to a Europe country that doesn't support Spotify and as far as I read here it...

osornios

Spotify Star

205 Views

1 replies

0 likes

Premium
  • 205 Views
  • 1 replies
  • 0 likes

Cant sign up for premium

I am unable to upgrade my subscription. I have tried several different cards, different web browsers and given it time in between. There is plenty of money in my account. Whenever I try I get the "Your card is having a bad day. . ." message and it te...

Casual Listener

I am unable to upgrade my subscription. I have tried several different cards, different web browsers and given it time in between. There is plenty of money in my account. Whenever I try I get th...

aes287

Casual Listener

237 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 237 Views
  • 2 replies
  • 0 likes

My Spotify Free Trial Ended Yesterday

I have a free trial spotify that ended yesterday. I thought it will end tomorrow. A text mesage told me that I was charged 129 pesos. I want to cancel it for I have a 3 month free premium with my cellphone plan and I eant to use it. Question is, if i...

Casual Listener

I have a free trial spotify that ended yesterday. I thought it will end tomorrow. A text mesage told me that I was charged 129 pesos. I want to cancel it for I have a 3 month free premium with my cel...

yoderj44

Newbie

329 Views

4 replies

0 likes

Premium
Subscription
  • 329 Views
  • 4 replies
  • 0 likes

Superuser Contribution Valid Premium account through Sonera suddenly changed to Free

I have a valid three month free Premium account through Sonera here in Finland from 1 June onwards (proof of receipt exists - Sonera admits the existence of the account). Yesterday Aug 1 you suddenly changed my account to Spotify Free for no discerni...

Gig Goer

I have a valid three month free Premium account through Sonera here in Finland from 1 June onwards (proof of receipt exists - Sonera admits the existence of the account). Yesterday Aug 1 you suddenly...

Alejandro_C

Spotify Legend

270 Views

1 replies

0 likes

Account
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account in another country

Hi, I´ve been having problems with my account. Recently I traveled to other country and suddenly my account didn´t work anymore because it says that I can only use spotify abroad for 14 days, but I have a premium account and that should be no problem...

Newbie

Hi,   I´ve been having problems with my account. Recently I traveled to other country and suddenly my account didn´t work anymore because it says that I can only use spotify abroad for 14 days...

Alejandro_C

Spotify Legend

344 Views

1 replies

0 likes

Account
Login
Premium
  • 344 Views
  • 1 replies
  • 0 likes

Not being able to get premium

I had premium before but someone stole my card number so when I got a new card I forgot to change my card number on my account so I lost it. Now when I try to get it and I enter my card number it says there is a problem and won't let me get it! I hav...

Newbie

I had premium before but someone stole my card number so when I got a new card I forgot to change my card number on my account so I lost it. Now when I try to get it and I enter my card number it say...

KatesHere

Community Legend

341 Views

1 replies

0 likes

Account
Premium
Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Subscription] App nao reconhece os membros

Olá, tinha uma conta premium desabilitada, eu reabilitei a mesma e mudei o plano para família , inclui todos através do link, mas os mesmo nao conseguiram cada um ouvir a sua música, cada vez que mais de um participante começava a utilizar o app, a o...

Newbie

Olá, tinha uma conta premium desabilitada, eu reabilitei a mesma e mudei o plano para família , inclui todos através do link, mas os mesmo nao conseguiram cada um ouvir a sua música, cada vez que mai...

Alejandro_C

Spotify Legend

374 Views

1 replies

0 likes

Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution family sharing payment by reedeem

Hi guysHow can i use my reedeem for permium for family with out credit card usage?thank for your supporting

Newbie

Hi guys How can i use my reedeem for permium for family with out credit card usage? thank for your supporting  

Alejandro_C

Spotify Legend

231 Views

1 replies

0 likes

Account
Premium
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution EMAIL ISSUE

Hi,so i start using spotify as free member than added my facebook account in there than i decided to purchase spotify premium. I registered my account but now im having trouble with sync my spotify account to my facebook account also i can not apply ...

Newbie

Hi, so i start using spotify as free member than added my facebook account in there than i decided to purchase spotify premium. I registered my account but now im having trouble with sync my spotify...

Alejandro_C

Spotify Legend

217 Views

1 replies

0 likes

Premium
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution signed up for free trial, got charged

i was trying to sign up for the free 30 day trial and eventually using spotify student discount. i entered my info and got verified as a student, but when i pressed "get premium" my email recipet said i had been billed the $5 for my first month, alth...

Newbie

i was trying to sign up for the free 30 day trial and eventually using spotify student discount. i entered my info and got verified as a student, but when i pressed "get premium" my email recipet sai...

Alejandro_C

Spotify Legend

271 Views

1 replies

0 likes

Account
Premium
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong subscription

Hey guys, So today I bought premium through one of my email accounts, which held what I thought was my current and most frequently used accounts. Long story short I signed onto the free month subscription, realised my mistake and cancelled it. After ...

Newbie

Hey guys,    So today I bought premium through one of my email accounts, which held what I thought was my current and most frequently used accounts. Long story short I signed onto the fre...

Alejandro_C

Spotify Legend

185 Views

1 replies

0 likes

Premium
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution someone's using my account and logging out of all accounts didn't work

my music keeps pausing and it says someone is using my account but I changed my Facebook password and tried the log out of all accounts thing but it's still happening. what's the next step?

Visitor

my music keeps pausing and it says someone is using my account but I changed my Facebook password and tried the log out of all accounts thing but it's still happening. what's the next step?

Alejandro_C

Spotify Legend

211 Views

1 replies

0 likes

Account
Security
  • 211 Views
  • 1 replies
  • 0 likes

unlimited not available anymore when I change my payment details (french user)

EN ---- Hello,I received a message that a payment failed because my credit card expired.I logged into the site and read the subscription is suspended.When I try to enter my new paiement details, I only have an option to get the premium subscription.A...

Casual Listener

EN ----   Hello, I received a message that a payment failed because my credit card expired. I logged into the site and read the subscription is suspended. When I try to enter my new paiemen...

KatesHere

Community Legend

454 Views

4 replies

0 likes

Subscription
  • 454 Views
  • 4 replies
  • 0 likes

Can I pay for premium again with the same bank details?

I've had spotify for years and got it when it you had to have it linked to a Facebook account. I have made a new account with a different username and have made copies of all my playlists on there. I currently have premium on the account linked to Fa...

Newbie

I've had spotify for years and got it when it you had to have it linked to a Facebook account. I have made a new account with a different username and have made copies of all my playlists on there. I...

Maxim

Spotify Star

429 Views

1 replies

0 likes

Premium
Subscription
  • 429 Views
  • 1 replies
  • 0 likes

HELP I PAID FOR PREMIUM I HAVE RECIPETS AND STILL NO PREMIUM

hello, I apologize for the large lettering I just need help with this agrrovating issue. I purchased Spotify premium im June and I've been waiting for it to activate. it still hasn't and I've tried reddit and apple and they have no clue so I figured ...

Newbie

hello, I apologize for the large lettering I just need help with this agrrovating issue. I purchased Spotify premium im June and I've been waiting for it to activate. it still hasn't and I've tried r...

Maxim

Spotify Star

489 Views

1 replies

0 likes

Account
Premium
Subscription
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Sprint free 6 month premium trial

I am a current Sprint customer and I have been trying to activate my free 6 month premium trial. Sprint assures me that I am eligable for this trial and I go to www.sprint.com/spotifyredeem and get all the way to the end where it shows click here to ...

Regular

I am a current Sprint customer and I have been trying to activate my free 6 month premium trial.  Sprint assures me that I am eligable for this trial and I go to www.sprint.com/spotifyredeem and...

Bga289

Newbie

52740 Views

17 replies

2 likes

Subscription
  • 52740 Views
  • 17 replies
  • 2 likes

Superuser Contribution Premium family doesnt accept all familymembers

We are 4 familymembers.I cant activate my youngest Sons account during age issue?Supposed to be like that?

Newbie

We are 4 familymembers. I cant activate my youngest Sons account during age issue? Supposed to be like that?  

Alejandro_C

Spotify Legend

282 Views

1 replies

0 likes

Account
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login issues

Hi everyone, Starting today I've noticed there was a new ToS that needed approval, so I went to agree on that and right after that it said I had the wrong user ID or password, now here's the weird part, I login through Facebook. I've tried everything...

Casual Listener

Hi everyone,   Starting today I've noticed there was a new ToS that needed approval, so I went to agree on that and right after that it said I had the wrong user ID or password, now here's t...

Alejandro_C

Spotify Legend

690 Views

2 replies

1 likes

Account
Login
  • 690 Views
  • 2 replies
  • 1 likes

Solved!! Help with Facebook post-block?

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorithim makes no sense. I was banned before because a pi...

Casual Listener

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorith...

merdesu

Newbie

1224 Views

3 replies

0 likes

Account
Login
  • 1224 Views
  • 3 replies
  • 0 likes