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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292086 Views

529 replies

34 likes

Account
Free
  • 292086 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13692 Views

6 replies

11 likes

Security
  • 13692 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541471 Views

990 replies

115 likes

Account
  • 541471 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129678 Views

74 replies

12 likes

Account
Login
Premium
  • 129678 Views
  • 74 replies
  • 12 likes

Superuser Contribution Login issues

Hi everyone, Starting today I've noticed there was a new ToS that needed approval, so I went to agree on that and right after that it said I had the wrong user ID or password, now here's the weird part, I login through Facebook. I've tried everything...

Casual Listener

Hi everyone,   Starting today I've noticed there was a new ToS that needed approval, so I went to agree on that and right after that it said I had the wrong user ID or password, now here's t...

Alejandro_C

Spotify Legend

681 Views

2 replies

1 likes

Account
Login
  • 681 Views
  • 2 replies
  • 1 likes

Solved!! Help with Facebook post-block?

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorithim makes no sense. I was banned before because a pi...

Casual Listener

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorith...

merdesu

Newbie

1211 Views

3 replies

0 likes

Account
Login
  • 1211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant upgrade to premium

Any help please? I'm logged into spotify via my fb. I am trying to upgrade to a premium account but after typing in my mobile number I am not getting the code via text. Any help?Thanks. X

Casual Listener

Any help please? I'm logged into spotify via my fb. I am trying to upgrade to a premium account but after typing in my mobile number I am not getting the code via text. Any help? Thanks. X

Alejandro_C

Spotify Legend

452 Views

3 replies

0 likes

Premium
Subscription
  • 452 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card in a Restricted Country, but in the USA

So, I have tried to get spotify premium but it has denied my card. Spotify is currently unavaible my home country, which results in me not being able to sign up with my card, although I am abroad studying in the USA. Is there any ways to get spotify ...

Casual Listener

So, I have tried to get spotify premium but it has denied my card. Spotify is currently unavaible my home country, which results in me not being able to sign up with my card, although I am abroad stu...

ABakedPotato

Casual Listener

1271 Views

2 replies

0 likes

  • 1271 Views
  • 2 replies
  • 0 likes

Being Charged

I'm being charged for premium but I am not receiving premium services! I logged out, logged in, and I'm still not receiving the services I pay for, you took money out my account today!! Please help me resolve this issue, and can I speak to a represen...

Newbie

I'm being charged for premium but I am not receiving premium services! I logged out, logged in, and I'm still not receiving the services I pay for, you took money out my account today!! Please help m...

Maxim

Spotify Star

282 Views

1 replies

0 likes

Account
  • 282 Views
  • 1 replies
  • 0 likes

Forgot username/password of premium for family-account

Hi! The owner of the Premium for Family-account has lost his username/password.. How can we get it back? Help please!

Newbie

Hi! The owner of the Premium for Family-account has lost his username/password.. How can we get it back? Help please!

Maxim

Spotify Star

1786 Views

1 replies

0 likes

Premium
  • 1786 Views
  • 1 replies
  • 0 likes

account

my account is being charged once a month for spotify premium by i cant cancel the subscription says free how can i stop the charges and get my money refunded.

Newbie

my account is being charged once a month for spotify premium by i cant cancel the subscription says free how can i stop the charges and get my money refunded.

Maxim

Spotify Star

189 Views

1 replies

0 likes

Account
Premium
Subscription
  • 189 Views
  • 1 replies
  • 0 likes

i cant access my Premium account

Hi everyone! I have a premium account subscription, but when i try to access my account looks like free account. It doesnt change into premium account usage. İt looks like still free account. I applied every step for changing my status free to premiu...

Newbie

Hi everyone! I have a premium account subscription, but when i try to access my account looks like free account. It doesnt change into premium account usage. İt looks like still free account. ...

Shaun_Yap

Gig Goer

367 Views

1 replies

0 likes

Login
Premium
Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Stuck in A/B test

Hey guys, I've posted about this a couple of times earlier, but the ctrl+f function stopped working a while back, rendering the filter function useless on my PC client. Weird thing was, that a friend could log on to my spotify client, on my computer,...

Regular

Hey guys,   I've posted about this a couple of times earlier, but the ctrl+f function stopped working a while back, rendering the filter function useless on my PC client. Weird thing was, that...

Loss

Regular

412 Views

2 replies

0 likes

Account
Premium
  • 412 Views
  • 2 replies
  • 0 likes

Spotify won't allow children of international family to have access

We are a normal European family and we're fairly international. We live mainly in Paris and I am the Spotify subscriber and I'm using a UK-based PayPal account to pay. I tried to open a French account but you forced me to use a UK account. My childre...

Newbie

We are a normal European family and we're fairly international. We live mainly in Paris and I am the Spotify subscriber and I'm using a UK-based PayPal account to pay. I tried to open a French accoun...

LordRollin

Community Legend

284 Views

1 replies

0 likes

Account
Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Student Premium

As a high shool student am I eligible for the student discount? I have to pay for the membership myself so it would be great help!

Newbie

As a high shool student am I eligible for the student discount? I have to pay for the membership myself so it would be great help!

LordRollin

Community Legend

219 Views

1 replies

0 likes

Account
Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Premium subscription 3 months

Hello,to be honest I spent 10min trying to find a link to contact directly with Spotify but it seems I will have to tell everybody what was my issue and then someone could help me (awkward, VERY awkward solution for my point of view).The thing is tha...

Casual Listener

Hello, to be honest I spent 10min trying to find a link to contact directly with Spotify but it seems I will have to tell everybody what was my issue and then someone could help me (awkward, VERY aw...

OviiiOne

Community Legend

491 Views

5 replies

0 likes

Premium
  • 491 Views
  • 5 replies
  • 0 likes

Solved!! Two Account with Email and Facebook Login ( Facebook Link Problem )

Hi everybody, I am using Spotify with my email address. Yesterday I loged in to Spotify with my facebook account accidentally. Now in my first account ( which is related my email address ) I couldn't link my facebook account because it is an another ...

Newbie

Hi everybody,   I am using Spotify with my email address. Yesterday I loged in to Spotify with my facebook account accidentally. Now in my first account ( which is related my em...

EthanS1

Community Legend

434 Views

1 replies

0 likes

Account
Login
  • 434 Views
  • 1 replies
  • 0 likes

Spotify Family Subscription - I´m Free?

Hey today i looked in my Account-Details, and see that my Subscription is now Spotify Free? I subscriped for about 3 Weeks the Spotify Family and have added the other accounts, without problems. The other thing is, that i payed yesterday the 14,99€ f...

Casual Listener

Hey 🙂   today i looked in my Account-Details, and see that my Subscription is now Spotify Free? I subscriped for about 3 Weeks the Spotify Family and have added the other accounts, without pr...

Maxim

Spotify Star

438 Views

5 replies

0 likes

Account
Premium
Subscription
  • 438 Views
  • 5 replies
  • 0 likes

Studentenabo

Sehr geehrte Damen und Herren,ich habe das Studentenabo aber es werden 9,99 abgebucht. Wie kann man das ändern? Direkte Fragen kann man ja nun auch nicht mehr stellen leider...MfG

Regular

Sehr geehrte Damen und Herren, ich habe das Studentenabo aber es werden 9,99 abgebucht. Wie kann man das ändern? Direkte Fragen kann man ja nun auch nicht mehr stellen leider... MfG  

Maxim

Spotify Star

919 Views

11 replies

0 likes

Account
  • 919 Views
  • 11 replies
  • 0 likes

How can I find out of which spotify account I`m being charged from?

I`m being charged every month but have have only Free. I used to have Premium, but I had to upgrade my phone and I`m not sure which account I do have registered. So the problem is that I`m paying for Premium but only have Free.

Casual Listener

I`m being charged every month but have have only Free. I used to have Premium, but I had to upgrade my phone and I`m not sure which account I do have registered. So the problem is that I`m paying for...

anitanm

Casual Listener

3603 Views

4 replies

0 likes

Premium
  • 3603 Views
  • 4 replies
  • 0 likes

Rabatt for Apprentences in Germany? ("Azubis")? why not?

Dear * why isnt their 50% for Apprentences in Germany? ("Azubis")? In the staates etc ppl are "all" students but here in Germany, if you go for a work education you even have less money then students depending what you go fo, eg. a haircuter earns on...

Casual Listener

Dear *  why isnt their 50% for Apprentences in Germany? ("Azubis")? In the staates etc ppl are "all" students but here in Germany, if you go for a work education you even have less money then...

silentdan

Casual Listener

407 Views

2 replies

1 likes

Account
Premium
Subscription
  • 407 Views
  • 2 replies
  • 1 likes

My Celphone Provider is Auto-Subscribing Me But My Account is Does Not Recognize It

I'm subscribed to Globe Telecom in the Philippines which provides subscription to Spotify automatically. For some reason today it has glitched and my account does not recognize me as a Premium subscriber. How can I rectify this?

Newbie

I'm subscribed to Globe Telecom in the Philippines which provides subscription to Spotify automatically. For some reason today it has glitched and my account does not recognize me as a Premium subscr...

EthanS1

Community Legend

218 Views

1 replies

0 likes

Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Unable to link my fb account

I am unable to link my fb account to my existing spotify account. Every time I have tried I recieve the following error: Sorry there has been a temporary error, please try again later.

Newbie

I am unable to link my fb account to my existing spotify account. Every time I have tried I recieve the following error:   Sorry there has been a temporary error, please try again later.

EthanS1

Community Legend

235 Views

1 replies

0 likes

Account
  • 235 Views
  • 1 replies
  • 0 likes