Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88148 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
735606 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
755388 Views
18 replies
29 likes
I accidentally deleted my app off my phone and I pay for premium but now I've re downloaded the app it's taken me to Spotify free and can't play offline. How do I get about this?
I accidentally deleted my app off my phone and I pay for premium but now I've re downloaded the app it's taken me to Spotify free and can't play offline. How do I get about this?
188 Views
0 replies
0 likes
Hi, I've a problem with the selection of the payment method. If I choose credit card, it just loads but nothing happens - like you can see in my screenshot. Anybody an idea what's wrong?
Hi, I' ve a problem with the selection of the payment method. If I choose credit card, it just loads but nothing happens - like you can see in my screenshot. Anybody an idea what's wrong?
Casual Listener
447 Views
3 replies
0 likes
Hello everyone, I am paying pr Spotify France, but I am moving permanently.I will be living in Switzerland and working in GermanyI was wondering if my account will still be working in those countries ?Or is there a limited time period after which my ...
Hello everyone, I am paying pr Spotify France, but I am moving permanently. I will be living in Switzerland and working in Germany I was wondering if my account will still be working...
156 Views
0 replies
0 likes
Hello! i have paid 9 norwegian kroner for spotify's current campaign (the three month premium), but my account did not switch over to premium. The money has been transferred from my account, but i am still stuck on free spotify. I have done everythin...
Hello! i have paid 9 norwegian kroner for spotify's current campaign (the three month premium), but my account did not switch over to premium. The money has been transferred from my ac...
Community Legend
380 Views
4 replies
0 likes
Someone HACKED My other Spotify account and started using it so I changed my password but now I cant even access the account! It says its deactivated!!!!Help me please I had to create This new account and I cant contact Spotify personally so it told ...
Someone HACKED My other Spotify account and started using it so I changed my password but now I cant even access the account! It says its deactivated!!!! Help me please I had to create This new acco...
Community Legend
270 Views
1 replies
0 likes
Rogers, screwed up my subscription this week, how do i make sure that it's reflected in this account. My new subsciption dates should be June 23, 2016 to june 23, 2018?
Rogers, screwed up my subscription this week, how do i make sure that it's reflected in this account. My new subsciption dates should be June 23, 2016 to june 23, 2018?
270 Views
0 replies
0 likes
Hello! I need to stop it, because i don't want to continue with spotify, but they still get theis payment from my account, how can i stop it? can someone help me?
Hello! I need to stop it, because i don't want to continue with spotify, but they still get theis payment from my account, how can i stop it? can someone help me?
Casual Listener
310 Views
1 replies
0 likes
I've been attempting to upgrade to premium for the past few days to take advantage of the summer offer, but I just consistently get a loading spinner where the credit card form should be. I've tried on multiple devices/browsers/internet connections a...
I've been attempting to upgrade to premium for the past few days to take advantage of the summer offer, but I just consistently get a loading spinner where the credit card form should be. I've tried ...
Community Legend
201 Views
1 replies
0 likes
Hi, My account seems to be being used by someone else. Random songs and playlists keep on appearing without my say so. I thought of changing my password and logging out on all devices, but it doesn't accept my password anymore. I can only log in thro...
Hi, My account seems to be being used by someone else. Random songs and playlists keep on appearing without my say so. I thought of changing my password and logging out on all devices, but i...
212 Views
0 replies
0 likes
Hi since a month I'm triyng to get this family Premium account done and get always the same stupid remark "we cannot connact you to this account beacuse you're in a different country????? We are all 4 in the same country as well the premium account h...
Hi since a month I'm triyng to get this family Premium account done and get always the same stupid remark "we cannot connact you to this account beacuse you're in a different country????? We are all ...
169 Views
0 replies
0 likes
Good morning friends!! Help me please .. Every time I try to change my device password a message that says " an error occurred while changing your password " and besides not able to exchange my old device password is no longer working ... how can I r...
Good morning friends!! Help me please .. Every time I try to change my device password a message that says " an error occurred while changing your password " and besides not able to exchange my old d...
316 Views
0 replies
2 likes
I have three devices that I can with my account but this morning a new device was able to login and play using as I was listening. I did not recognis the name (tbh I cant remeber what name showed up on my phone) Is there a way to see whos been access...
I have three devices that I can with my account but this morning a new device was able to login and play using as I was listening. I did not recognis the name (tbh I cant remeber what name s...
Community Legend
35334 Views
1 replies
0 likes
Hi I recently re activated my subscription because there was an offer for $1/month which had a validity of three months. How come was I charged $12.99 for this re-activation?
Hi I recently re activated my subscription because there was an offer for $1/month which had a validity of three months. How come was I charged $12.99 for this re-activation?
191 Views
0 replies
0 likes
Estoy fuera de Chile (en Alemania ) por unos meses... Hoy trate de entrar a mi cuenta mediante Facebook, pero salió un error que dice que llevo más de 14 días fuera del país... Es broma? Tengo que volver a Chile para poder recuperar mi cuenta? De mom...
Estoy fuera de Chile (en Alemania ) por unos meses... Hoy trate de entrar a mi cuenta mediante Facebook, pero salió un error que dice que llevo más de 14 días fuera del país... Es broma? Tengo que vo...
Casual Listener
453 Views
2 replies
0 likes
Hi, Both my and my father signed up to vodafone and we are both entitled to 1 year free spotify. I already have a spotify account have just cancelled and will apply my code once my paid period ends. My dad on the other hand doesn't use spotify. Is it...
Hi, Both my and my father signed up to vodafone and we are both entitled to 1 year free spotify. I already have a spotify account have just cancelled and will apply my code once my paid peri...
179 Views
0 replies
0 likes
Hi everyone!I have paid for the 3-month subscription offer, and I can see in my bank account that Spotify have charged the import, but my status still being "Spotify free user" and I don't receive in my email account from my Spotify user a receipt. W...
Hi everyone! I have paid for the 3-month subscription offer, and I can see in my bank account that Spotify have charged the import, but my status still being "Spotify free user" and I don't receiv...
Community Legend
359 Views
2 replies
0 likes
I have been using Spotify for at least a year now and had to change phone thus reinstalling Spotify. When I downloaded it it wouldnt accept my details and I cannot retrieve my vast lost library. I then logged in with FB and started another library an...
I have been using Spotify for at least a year now and had to change phone thus reinstalling Spotify. When I downloaded it it wouldnt accept my details and I cannot retrieve my vast lost library...
137 Views
0 replies
0 likes
Hi, so I have 2 accounts. One of which i have been locked out of for months and can no longer access (comes up with error code: 3). Irritating as I'm still paying premium on it and can't use it. So in my curiosity I decided to search this blocked acc...
Hi, so I have 2 accounts. One of which i have been locked out of for months and can no longer access (comes up with error code: 3). Irritating as I'm still paying premium on it and can't use it. So i...
146 Views
0 replies
0 likes
Hi Spotify, Since the end of 2015 I've got a premium version of Spotify. Since May 30th Ive upgraded to a premium family account; and also paid for it. Last week another payment for the (single) premium account was collected, a payment that I cancele...
Hi Spotify, Since the end of 2015 I've got a premium version of Spotify. Since May 30th Ive upgraded to a premium family account; and also paid for it. Last week another payment for th...
213 Views
0 replies
0 likes
