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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420828 Views
  • 965 replies
  • 108 likes
  • Account
  • 420828 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186201 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186201 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103356 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103356 Views
  • 69 replies
  • 10 likes

Spotify premium?!

Okay, why is there difference in my account between web and app? I am premium user and if I want to adjust it on the web, it states that I am a free user. What can I do?

  • Casual Listener
  • Okay, why is there difference in my account between web and app? I am premium user and if I want to adjust it on the web, it states that I am a free user. What can I do?  
  • Maxim
  • Spotify Star
  • 265 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 265 Views
  • 4 replies
  • 0 likes

Solved!! can't change country

I'm still having trouble changing "country". I've had some email exchange with support, ref # 00533954 but I'm having difficulties taking your advice. This is the problem: I am resident in France, and registered (I had to) with Spotify via Facebook. ...

  • Casual Listener
  • I'm still having trouble changing "country".  I've had some email exchange with support, ref  # 00533954 but I'm having difficulties taking your advice.   This is the problem:&nb...
  • nicole_ce123
  • Regular
  • 6904 Views
  • 19 replies
  • 0 likes
  • 6904 Views
  • 19 replies
  • 0 likes

Solved!! Merge 2 accounts

Dear All,I used to live in UK with a Premium account. Now I am back to Italy and I have another account (not premium).I would like to merge my 2 accounts into the italian one keeping:- my playlist (both if possible)- the Premium account Could you hel...

  • Newbie
  • Dear All, I used to live in UK with a Premium account. Now I am back to Italy and I have another account (not premium). I would like to merge my 2 accounts into the italian one keeping: - my playl...
  • Hubo
  • Community Legend
  • 391 Views
  • 5 replies
  • 0 likes
  • Other
  • 391 Views
  • 5 replies
  • 0 likes

premium isn't popping up as an option

I had been subscribed to premium for two years and it usually paid automatically at the end of the month but I went on a cruise and i forgot to load an iTunes card before I left so it cancelled. Now the option to get premium won't appear in the app. ...

  • Regular
  • I had been subscribed to premium for two years and it usually paid automatically at the end of the month but I went on a cruise and i forgot to load an iTunes card before I left so it cancelled. Now ...
  • Prodigystic
  • Casual Listener
  • 329 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 329 Views
  • 5 replies
  • 0 likes

Superuser Contribution Get 3 months for 9 DKK ?

I took the offer where you get 3 months og premium for 9 DKK. I Can se on my bank account that the Money has been charged, but i only got 7 days free. Then i loged in and took the offer where you get the frist month for free and after that it Will co...

  • Newbie
  • I took the offer where you get 3 months og premium for 9 DKK. I Can se on my bank account that the Money has been charged, but i only got 7 days free. Then i loged in and took the offer where you get...
  • Tres
  • Regular
  • 309 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 309 Views
  • 2 replies
  • 0 likes

Premium on pause??!!

I got my premium subscription at 7/6-2016 for 99 sek/month with the first 3 months for free. Today I got an e-mail that they put my premium on pause because there was not enough money on my bank account. I have the 3 first months for free!! Why are t...

  • Newbie
  • I got my premium subscription at 7/6-2016 for 99 sek/month with the first 3 months for free. Today I got an e-mail that they put my premium on pause because there was not enough money on my bank acco...
  • Tres
  • Regular
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium
  • 196 Views
  • 2 replies
  • 0 likes

Spotify vs Apple

So today my premium ran out, and guess who pays through in app purchases on their iPhone? You guess it, this guy!You could imagine how upset I was when I found out I can't get my premium back due to spotify removing the option because of this issue b...

  • Newbie
  • So today my premium ran out, and guess who pays through in app purchases on their iPhone? You guess it, this guy! You could imagine how upset I was when I found out I can't get my premium back due t...
  • Prodigystic
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • Premium
  • 172 Views
  • 2 replies
  • 0 likes

Student discount for premium not working

I paid for the student discount for premium on my account and completed everything it told me to do and I go to my account and it still says subscription free. Please help!

  • Casual Listener
  • I paid for the student discount for premium on my account and completed everything it told me to do and I go to my account and it still says subscription free. Please help!
  • xrubes17
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 145 Views
  • 2 replies
  • 0 likes

Had Student Discount...Now It Is Charging Me Full Price??

I have had the student discount for the past year, I am an active student currently. For the past two months, I just noticed that Spotify has been charging me 9.99 instead of 4.99. Is there a number to call to get my money back? Not cool.

  • Newbie
  • I have had the student discount for the past year, I am an active student currently. For the past two months, I just noticed that Spotify has been charging me 9.99 instead of 4.99. Is there a number ...
  • anjieeeeeeeeee
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Familiy

Trying to get the whole family on Spotify Family. But one of the children cannot accept the invitation because she is, according to Spotify, already a premium user (already on Spotify Family). However, on my account, she is not listed as an active us...

  • Newbie
  • Trying to get the whole family on Spotify Family. But one of the children cannot accept the invitation because she is, according to Spotify, already a premium user (already on Spotify Family). H...
  • Bamscott174
  • Newbie
  • 159 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 2 replies
  • 0 likes

Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

Need help. Account was working fine. Just paid for premium now its logged me out and i cant log back in? I know the passwords correct problem is i just made up an email adress to start an account as my email adress was already used on a past account....

  • Casual Listener
  • Need help. Account was working fine. Just paid for premium now its logged me out and i cant log back in? I know the passwords correct problem is i just made up an email adress to start an account as ...
  • Oceandiver2
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • Login
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Credit Card payment.

Hello everyone. I still have time to do this, but I was just wondering if I can cancel my payment method without canceling my premium account. Or if I should wait for the day and cancel. Because I don't want to pay with credit card anymore but with g...

  • Casual Listener
  • Hello everyone. I still have time to do this, but I was just wondering if I can cancel my payment method without canceling my premium account. Or if I should wait for the day and cancel. Because I do...
  • LethalViperPT
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 256 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo realizar pago

Como puedo realizar mi pago por medio de la tarjeta de débito

  • Newbie
  • Como puedo realizar mi pago por medio de la tarjeta de débito
  • MaryC1
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acount

I cant sign in to my account. Already reset password three times. Spotify app is updated.Error message is "email and password combination is incorrect".

  • Newbie
  • I cant sign in to my account. Already reset password three times. Spotify app is updated. Error message is "email and password combination is incorrect".
  • MaryC1
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Login
  • 221 Views
  • 1 replies
  • 0 likes

How to unlink a facebook account and still use the same email for a new spotify account

Hi everyone, I need some kind a advice for my problem with my spotify account.At this moment , I log with my facebook account , but I prefer log with my personal email.The problem is I use the same email for facebook, and when i try Subcribe in spoti...

  • Visitor
  • Hi everyone, I need some kind a advice for my problem with my spotify account. At this moment , I log with my facebook account , but I prefer log with my personal email. The problem is I use th...
  • anjieeeeeeeeee
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

help

I have a free subscription from rogers but am unable to get it. please help

  • Newbie
  • I have a free subscription from rogers but am unable to get it. please help
  • anjieeeeeeeeee
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got premium but seems like free on PC, web and Android

I have just 1 spotify account and I bought spotify premium When I checked my bank account Spotify withdraw the price. But when ı try to log in on my phone or PC app. or web interface, my account seems like free.And also I cant see any bill on my acco...

  • Newbie
  • I have just 1 spotify account and I bought spotify premium When I checked my bank account Spotify withdraw the price. But when ı try to log in on my phone or PC app. or web interface, my account seem...
  • MaryC1
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

Account blocked after upgrade to Family?

hi, last week we upgraded pur Premium account to Family. Because our subscription was just renewed and we just paid €9,99, we took back that payment after the successful payment of the €14,99. Now, I'm not able to sign in anymore (error 3). I'm 100% ...

  • Newbie
  • hi,   last week we upgraded pur Premium account to Family. Because our subscription was just renewed and we just paid €9,99, we took back that payment after the successful payment of the €14,9...
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 261 Views
  • 1 replies
  • 0 likes

No longer a student and unable to update subscription/payment details

When I signed up for Spotify Premium a few years ago I was a student and paying $4.99/month. The time has come to renew my subscription and I am no longer a student. When I go to update my payment information, after I put in my credit card info it ta...

  • Newbie
  • When I signed up for Spotify Premium a few years ago I was a student and paying $4.99/month. The time has come to renew my subscription and I am no longer a student. When I go to update my payment in...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

daughter has setup an account using my bank details

My daughter has setup a spotify premium account using my bank details and student extra card. I havent a clue what email address was used or the username, I just seen the £4.99 come out of my account and from some digging found it was her. Is there a...

  • Newbie
  • My daughter has setup a spotify premium account using my bank details and student extra card. I havent a clue what email address was used or the username, I just seen the £4.99 come out of my account...
  • osornios
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes