Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
I think a recent algorithm update ruined my Daily Mix playlists. Anyone else? In the past few weeks I noticed significant changes in my Daily Mixes, which I listen to daily, for years now. Prior to the change, I was really impressed with how well Spo...
I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.
PlanPremiumCountryUnited StatesDevice(iPhone 8, Desktop)Operating System(iOS 10, Windows 10,) My Question or IssueI got logged out today on my desktop and phone, the password i know i would have used for this account does not work and i don't know wh...
My Question or IssueHello, I've just updated my Spotify account to Premium, so my husband and my 7 year old son can use Spotify. For my son I created a gmail account. But the problem is when I e-mail the Premium family link to his e-mail account the ...
I'm using Spotify premium 'for free' through my internet provider XS4all. However, I'm cancelling my subscription at XS4all. What will happen to my Spotify premium account?
PlanPremiumCountryAustraliaDeviceOnePlus 7T Pro, Windows 10, Chrome browserOperating SystemAndroid 10, Windows 10 My Question or IssueHi! So I am hoping to find a way to change my display name on my profile. I am trans male to female and have transit...
PlanPremiumCountryisraelDevice(Desktop,mobile)Operating System(Android, Windows 10) My Question or IssueI hold premium accont and i keep to listen to songs which i didnt choose !In the middle of my song sellection it seams like someone using my accon...
ive had an email about a new log in (in Peru, im in New Zealand) and advising me to change my password if it wasn't me. the email looks legit but im not convinced. any way to check that? id rather not have to change my password.
I work for a gaming company and we'd like to offer our community to create a playlist together that will contain songs suggested by players. I've read the branded playlist offers here on Spotify and only found the info that you can sponsor/own an alr...
I've got an account since 2016 that I've been using on and off. I think it is cool the possibility of searching for friends and share music with them, but I just realised that my real name isn't displayed anywhere. I just have a nickname. I saw that ...
PlanUsed to be StudentsCountryPortugal My Question or IssueSo, I didn't have enough cash on my card when the subscription was due, so I got a warning of the failure of payment. When I clicked the link for putting back my card information, I didn't ch...
PlanFreeCountryU.S.A.DeviceDesktopOperating System(Windows 10) My Question or Issue I can log in via web player but not desktop appI was having problems (desktop lost all my playlist) and reset everythingNow it is saying I have a firewall issue alth...
I was suddenly not able to log in using the password I have always used. I requested a password reset email with my usual email address. The email came though, but it indicated that my username was a string of numbers that I do not recognize. That wa...
Hi, I have somehow been signed out of Spotify on my phone and when I go to log in, i keep getting the pop up that I am currently set to offline, please go online to connect to Spotify. I click CONNECT, and it just brings back that same pop up message...
So, when i tried to login to my account, it shows this thing, i tried to reset location, and reinstall spotify, but it seems that it doesn't work...
I have had a session with online chat support with respect to Facebook/Spotify problem.They said that the premium account had to be closed and re-opened. I made it clear that I only had 5 minutes and would like to follow the steps to reset the accoun...
2 songs were mysteriously added to my playlist yesterday and I know for a fact I didn't add them myself. The songs are relevant to the theme of the playlist. Is this a known bug? Has this happened to other users? Why is this happening? Screenshot att...
I had the student plan last year, but recently realized I do not anymore. I logged into my old account by accident, and linked my student information. Then, I deleted that account because I wanted it on my current account. I can't link my current acc...
I played a song from Frozen once for my kids and now my personalized playlists are loaded with 80% frozen songs. I have no way to tell spotify I don't like this album. I even went into the mobile app and blocked every single artist in the album. But ...