Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554524 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131250 Views
74 replies
12 likes
So i have an "artist account" on spotify, probably made by the first label that released my first release. and i want to know if theres a way to link my private account to that one, or if theres any way that i can change any stuff on that artist acco...
So i have an "artist account" on spotify, probably made by the first label that released my first release. and i want to know if theres a way to link my private account to that one, or if theres...
Casual Listener
330 Views
2 replies
0 likes
No pude activar mi cuenta familiar sin embargo me hicieron cargo doble a la tdc... y sigo teniendo la cuenta gratis donde puedo reportarño??
No pude activar mi cuenta familiar sin embargo me hicieron cargo doble a la tdc... y sigo teniendo la cuenta gratis donde puedo reportarño??
Newbie
271 Views
1 replies
1 likes
I am being overcharged and would like a refund. Spotify's rule is that we have a right to get a refund within 14 days. This morning I was trying to switch to spotify premium for students and I've tried three times but Spotify can't seem to verify my ...
I am being overcharged and would like a refund. Spotify's rule is that we have a right to get a refund within 14 days. This morning I was trying to switch to spotify premium for students a...
Not applicable
286 Views
1 replies
0 likes
Hi, today I noticed something strange happening each time I sign onto my computer. Every time I turn it on, it says session terminated, and I have to login again. I thought that was weird since that has never happened before in 2 years, so I went to ...
Hi, today I noticed something strange happening each time I sign onto my computer. Every time I turn it on, it says session terminated, and I have to login again. I thought that was weird since that ...
Not applicable
1958 Views
1 replies
0 likes
Hi there, I created a profile (username: Mojiot69) a couple of years back and have a subscription. Since then I enabled the app in Facebook, and now I seem to have two profiles live! The annoying thing is that my friends are following my Facebook acc...
Hi there, I created a profile (username: Mojiot69) a couple of years back and have a subscription. Since then I enabled the app in Facebook, and now I seem to have two profiles live! The a...
Newbie
5155 Views
15 replies
0 likes
Hi, In decemeber I think i bought some sort of family premium account that i can share with people.. but never figured out how to do that. So right now my family is getting charged doible for my family account as well as my dad's account. we were try...
Hi, In decemeber I think i bought some sort of family premium account that i can share with people.. but never figured out how to do that. So right now my family is getting charged doible for ...
Community Legend
489 Views
1 replies
0 likes
Everytime I try to change my location to United Kingdom it defaults to Germany. I never at any point selected Germany so I'm not sure why this is happening. Can anyone advise?
Everytime I try to change my location to United Kingdom it defaults to Germany. I never at any point selected Germany so I'm not sure why this is happening. Can anyone advise?
Community Legend
406 Views
1 replies
0 likes
I have been trying to update my account for a long time, but there is always a problem with the credit card. Today, I received the same message as always, saying that there was a problem with my card and that I should try later and should not worry c...
I have been trying to update my account for a long time, but there is always a problem with the credit card. Today, I received the same message as always, saying that there was a problem with my card...
Community Legend
189 Views
1 replies
0 likes
Hello Since a few days it appears that my spotify premium accounts is used by a foreign person. It automaticly stops or changes music when i listen on my android smartphone and it shows different devices (I never heard of) there.Also my playlists are...
Hello Since a few days it appears that my spotify premium accounts is used by a foreign person. It automaticly stops or changes music when i listen on my android smartphone and it shows diff...
Regular
803 Views
3 replies
0 likes
It just happened to me like 3 days ago, but customer support is awfuul my god. I subscribed for a 2 month free trial, but I checked into my bank account, and you actually charged me for the premium. What do I do to have my money back ?, Reaally baaad...
It just happened to me like 3 days ago, but customer support is awfuul my god. I subscribed for a 2 month free trial, but I checked into my bank account, and you actually charged me for the premium. ...
Community Legend
756 Views
10 replies
0 likes
I cancelled two months ago and still have been charged now been charged 20 dollars.
I cancelled two months ago and still have been charged now been charged 20 dollars.
Community Legend
188 Views
1 replies
0 likes
I paid for the student account and I uploaded my registration and I was charged twice on my card and I still don't have the premium I'm still under the free after my card was charged twice what do I do?
I paid for the student account and I uploaded my registration and I was charged twice on my card and I still don't have the premium I'm still under the free after my card was charged twice what do I ...
Community Legend
171 Views
1 replies
0 likes
hi,when I buy spotify in Germany and I travel to the U.S., can I still use it normally over there ?
hi, when I buy spotify in Germany and I travel to the U.S., can I still use it normally over there ?
Community Legend
283 Views
1 replies
0 likes
Me tornei Premium através do link da promoção 3 meses/R$14,99, mas fiquei com a conta Premium por apenas 1 mês, Help me
Me tornei Premium através do link da promoção 3 meses/R$14,99, mas fiquei com a conta Premium por apenas 1 mês, Help me
243 Views
0 replies
0 likes
Hey, I bought Spotify Premium yesterday for 3 months for 0,99€ and I can't get the Premium work, even if I log out and log in again on the account. I haven't had the confirmation email but stil the 0,99€ has been paid on my account. What can I do?
Hey, I bought Spotify Premium yesterday for 3 months for 0,99€ and I can't get the Premium work, even if I log out and log in again on the account. I haven't had the confirmation email but stil...
Community Legend
720 Views
11 replies
1 likes
BuongiornoIo posseggo già un account premiumVolevo sapere come fare per passare ad un account family che ho visto ora in promozione
Buongiorno Io posseggo già un account premium Volevo sapere come fare per passare ad un account family che ho visto ora in promozione
Casual Listener
209 Views
1 replies
0 likes
Hi, I'm trying to use my NUS card to get 50% off premium but keep getting the following error message: It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account t...
Hi, I'm trying to use my NUS card to get 50% off premium but keep getting the following error message: It appears that you are not eligible for the discounted product that you a...
Newbie
3681 Views
2 replies
1 likes
My credit card expired, so I'm trying to enter in my new information so I can continue to have access to my downloaded playlists. The "update details" page never fully loads - it won't let me input any information. I added a screenshot below. The thi...
My credit card expired, so I'm trying to enter in my new information so I can continue to have access to my downloaded playlists. The "update details" page never fully loads - it won't let me input a...
Newbie
491 Views
2 replies
0 likes
How do I know if I have subscribed to a free trial before? I can't remember.
How do I know if I have subscribed to a free trial before? I can't remember.
Spotify
959 Views
2 replies
0 likes
Hi guys, what to do if Spotify doesn't pay out what they owe me?I had two accounts by mistake for about a year, then i found out that I had two accounts and cancelled one. I continued paying for both for about a year until the payments were stopped.S...
Hi guys, what to do if Spotify doesn't pay out what they owe me? I had two accounts by mistake for about a year, then i found out that I had two accounts and cancelled one. I continued payi...
Regular
493 Views
6 replies
0 likes
