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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8912 Views
  • 1 replies
  • 9 likes
  • Security
  • 8912 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479958 Views
  • 979 replies
  • 111 likes
  • Account
  • 479958 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210403 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210403 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120558 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120558 Views
  • 72 replies
  • 12 likes

Account hack issues

Hi guys, Looks like my Spotify account was hacked today and my login email and password was changed without a prompt or any notification until it was too late. I have tried tweeting out and sent in a support request email but I have not gotten a resp...

  • Newbie
  • Hi guys,   Looks like my Spotify account was hacked today and my login email and password was changed without a prompt or any notification until it was too late.  I have tried tweeting ou...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 157 Views
  • 1 replies
  • 0 likes

Cancel and still charge

I recently register and cancel the account just last a few seconds, however the payment was made to my credit card, how can I fix that? never actually use the service, obviously I want my money back.

  • Visitor
  • I recently register and cancel the account just last a few seconds, however the payment was made to my credit card, how can I fix that? never actually use the service, obviously I want my money back.
  • Maxim
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 227 Views
  • 3 replies
  • 0 likes

Cancel account and get refund

Hi, my premium has just renewed yesterday and I'm wanting to delete my account to make a new one so I can get rid of my facebook profile. I've canceled my subscription but is there anyway I can get a refund for this month so I can immediately rectify...

  • Casual Listener
  • Hi, my premium has just renewed yesterday and I'm wanting to delete my account to make a new one so I can get rid of my facebook profile. I've canceled my subscription but is there anyway I can get a...
  • Maxim
  • Spotify Star
  • 286 Views
  • 5 replies
  • 0 likes
  • Premium
  • 286 Views
  • 5 replies
  • 0 likes

Can't change password or email

I no longer have access to the email assigned with my account, don't remember the password either. I log in via Facebook. I would like to change my email and passwordThanks Alyenendrov

  • Casual Listener
  • I no longer have access to the email assigned with my account, don't remember the password either. I log in via Facebook. I would like to change my email and password Thanks Alyenendrov
  • Maxim
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • Login
  • 205 Views
  • 3 replies
  • 0 likes

I can´t Cancel Premium

Hi, i bought premium for my sister a couple of days ago and she don´t want it. I tried to go to subscriptions on the website as the guide says but i can´t follow any more because there is no way to continue as its there no button to cancel the subscr...

  • Casual Listener
  • Hi, i bought premium for my sister a couple of days ago and she don´t want it. I tried to go to subscriptions on the website as the guide says but i can´t follow any more because there is no way to c...
  • Maxim
  • Spotify Star
  • 231 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 4 replies
  • 0 likes

Spotify for Games Consoles

Hey Whenever I try to use spotify on my playstation it just displays the loading screen. Able to use my phone to start playing music, however the loading screen doesn't go away. Does anyone know how to fix this? Thanks!

  • Newbie
  • Hey 🙂 Whenever I try to use spotify on my playstation it just displays the loading screen. Able to use my phone to start playing music, however the loading screen doesn't go away. Does anyone know ...
  • gnovella16
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 181 Views
  • 1 replies
  • 0 likes

account hacked

Someone hacked my account and changed my password, email and buy spotify premium.

  • Casual Listener
  • Someone hacked my account and changed my password, email and buy spotify premium.
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Account issues

I need to reset my password, but I haven't received any emails yet. It's been a few hours and it's getting frustrating. Please help me with this issue!

  • Casual Listener
  • I need to reset my password, but I haven't received any emails yet. It's been a few hours and it's getting frustrating. Please help me with this issue!
  • Maxim
  • Spotify Star
  • 286 Views
  • 7 replies
  • 0 likes
  • Account
  • 286 Views
  • 7 replies
  • 0 likes

subscribed but android app says :get premium

So I've been using spotify premium for some time and my online account overview says I've got premium. On my phone however I can't use premium functions, all of my music is no longer available offline and I can only shuffle through stuff which is REA...

  • Casual Listener
  • So I've been using spotify premium for some time and my online account overview says I've got premium. On my phone however I can't use premium functions, all of my music is no longer available offlin...
  • osornios
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • Premium
  • 200 Views
  • 3 replies
  • 0 likes

Can't change country

Spotify won't let me log in, telling me I'm in a different country than the one registered, then it suggests I change it. However, when I go to settings I'm unable to chose anything but USA (living in Japan btw).

  • Casual Listener
  • Spotify won't let me log in, telling me I'm in a different country than the one registered, then it suggests I change it. However, when I go to settings I'm unable to chose anything but USA (living i...
  • RoyPenis
  • Casual Listener
  • 186 Views
  • 4 replies
  • 0 likes
  • Account
  • 186 Views
  • 4 replies
  • 0 likes

can't add family members to family subscription

Just upgraded to family plan for me+one person, but when i click 'manage your spotify family' button on my account page, I get redirected to another page that has a salmon colored banner saying "It appears this account does not have an associated fam...

  • Newbie
  • Just upgraded to family plan for me+one person, but when i click  'manage your spotify family'  button on my account page, I get redirected to another page that has a salmon colored banner ...
  • osornios
  • Spotify Star
  • 1796 Views
  • 3 replies
  • 0 likes
  • 1796 Views
  • 3 replies
  • 0 likes

HELP!!!! How to save songs to my computer?

I want to save my offline song in my computer. Can you teach me? ThxMaybe I already downloaded my offline songs in my computer but I cannot find them in my files. Where can I find it?

  • Newbie
  • I want to save my offline song in my computer. Can you teach me? Thx Maybe I already downloaded my offline songs in my computer but I cannot find them in my files. Where can I find it? 
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Can I put in a request either a username change or a subscription transfer

My issue is exactly as described in the title. My username is incorrect "as in name", and I could just set up a new account I know, but I paid for a year and I cant find a way to transfer my subscription. Or could I get a partial refund so I could se...

  • Newbie
  • My issue is exactly as described in the title. My username is incorrect "as in name", and I could just set up a new account I know, but I paid for a year and I cant find a way to transfer my subscrip...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Family plan

Hey, I bought the family plan for me and my brother. I didn't realize we had to live in the same area for it to work. Can I cancel my subscription now? or will I be charged for the whole year? Ps. He lives in Madrid, Spain. Thanks in advance. catislo...

  • Newbie
  • Hey,   I bought the family plan for me and my brother. I didn't realize we had to live in the same area for it to work. Can I cancel my subscription now? or will I be charged for the whole yea...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Wrong public profile name showing up.

Hi guys, So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAME. I have since disconnected her FB from my spotify and conn...

  • Visitor
  • Hi guys,   So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAM...
  • LolaLove510
  • Casual Listener
  • 9026 Views
  • 39 replies
  • 0 likes
  • 9026 Views
  • 39 replies
  • 0 likes

Vale cultura [BRAZIL]

Hey guys,you should accept "VALE CULTURA ELO" cards. This is a cultural program in Brazil and would be very nice to use this kind of payment for a Spotify subscription. Thanks

  • Newbie
  • Hey guys, you should accept "VALE CULTURA ELO" cards. This is a cultural program in Brazil and would be very nice to use this kind of payment for a Spotify subscription.    Thanks
  • gnovella16
  • Roadie
  • 510 Views
  • 1 replies
  • 2 likes
  • Subscription
  • 510 Views
  • 1 replies
  • 2 likes

Logging In - Facebook

Goodmorning to everyone, i'm experiencing an annoying problem with the desktop version of Spotify for Mac. One day it suddenly log out and when i try to log in again it simply doesn't happen anything. I try to log in with Fb and it brings me to a bla...

  • Casual Listener
  • Goodmorning to everyone,    i'm experiencing an annoying problem with the desktop version of Spotify for Mac.  One day it suddenly log out and when i try to log in again it simply d...
  • kbrooksc
  • Community Legend
  • 700 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 700 Views
  • 4 replies
  • 0 likes

Remove email subscription

Hi, I once had a free spotify account on my gmail addres. Later i opened a premium account on my hotmail account.I would like to change my email at my premium account to my gmail adress. but it says it's already in use.How can i cancel the account re...

  • Casual Listener
  • Hi,   I once had a free spotify account on my gmail addres. Later i opened a premium account on my hotmail account. I would like to change my email at my premium account to my gmail adress. b...
  • kbrooksc
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
  • 180 Views
  • 1 replies
  • 0 likes

Credit card charged for an unsuccessful premium upgrade

Hi, I tried upgrading to Spotify student's account, and provided my credit card details. However, Spotify could'nt verify my student status and the premium upgrade was declined. However, my credit card was charged with $ 4.99. I would greatly appreci...

Spotify.jpg
  • Newbie
  • Hi,   I tried upgrading to Spotify student's account, and provided my credit card details. However, Spotify could'nt verify my student status and the premium upgrade was declined. However, my ...
  • SuperWisdom
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 203 Views
  • 1 replies
  • 0 likes