Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553466 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131151 Views
74 replies
12 likes
Hi all, I dont want to show Recently played artist in my profile, how i can avoid this?
Hi all, I dont want to show Recently played artist in my profile, how i can avoid this?
357 Views
0 replies
0 likes
How can I pay for the 3 months for the price of one deal with Apple gift card? Because it takes me to a website and only take credit debut or Paypal.
How can I pay for the 3 months for the price of one deal with Apple gift card? Because it takes me to a website and only take credit debut or Paypal.
Spotify Legend
2518 Views
1 replies
0 likes
PLEASE CLOSE MY ACCOUNT PERMANATELY.Since I do not manage to read through the Terms of Use, Its to LOOOONG!!https://www.spotify.com/no/legal/end-user-agreement/
PLEASE CLOSE MY ACCOUNT PERMANATELY. Since I do not manage to read through the Terms of Use, Its to LOOOONG!! https://www.spotify.com/no/legal/end-user-agreement/
Casual Listener
488 Views
1 replies
0 likes
Hello, I signed up for the Premium membership, I did download the app to my android phone and was not able to log using the Username I had provided, since there was an error message displayed. So, I did log in using Facebook, I guess it must have tak...
Hello, I signed up for the Premium membership, I did download the app to my android phone and was not able to log using the Username I had provided, since there was an error message displaye...
239 Views
0 replies
0 likes
Hello! I emailed about this once before and I thought the issue was resolved but I guess not. I currently pay $12.99 a month for Premium and it is taken out of my iTunes for Spotify...I then noticed yet another $9.99 charge through Spotify that is al...
Hello! I emailed about this once before and I thought the issue was resolved but I guess not. I currently pay $12.99 a month for Premium and it is taken out of my iTunes for Spotify...I then noticed ...
199 Views
0 replies
0 likes
PLEASE CLOSE MY ACCOUNT PERMANATELY.Since I do not manage to read through the Terms of Use, Its to LOOOONG!!https://www.spotify.com/no/legal/end-user-agreement/
PLEASE CLOSE MY ACCOUNT PERMANATELY. Since I do not manage to read through the Terms of Use, Its to LOOOONG!! https://www.spotify.com/no/legal/end-user-agreement/
150 Views
0 replies
0 likes
I have been charged once for the student premium membership however it required some confirmation by sheerid , but i was charged before that an amount of 5.42$ already . Now that it is verified i cannot access premium and the mail(sent by sheerid) se...
I have been charged once for the student premium membership however it required some confirmation by sheerid , but i was charged before that an amount of 5.42$ already . Now that it is verified i can...
Spotify Legend
272 Views
1 replies
1 likes
I changed my Facebook password about two months ago and since then, I was unable to log into my Spotify Account which was linked to my Facebook account. I've google searched to try to find some solutions but none of them have worked for me. Example:h...
I changed my Facebook password about two months ago and since then, I was unable to log into my Spotify Account which was linked to my Facebook account. I've google searched to try to find some solut...
Spotify Legend
321 Views
1 replies
0 likes
What if I want to cancel my Spotify family and be back on my own account by myself. What do I do? Do I have to cancel it completely and restart? I don't want to pay for the family I want my single premium back.
What if I want to cancel my Spotify family and be back on my own account by myself. What do I do? Do I have to cancel it completely and restart? I don't want to pay for the family I want my single pr...
Spotify Legend
203 Views
1 replies
0 likes
I opened up a premium account about three months back and never got any of the features that came with premium. Now I have no idea what email I put it under and can't cancel the account.Could someone please help me?
I opened up a premium account about three months back and never got any of the features that came with premium. Now I have no idea what email I put it under and can't cancel the account. Could someo...
158 Views
0 replies
0 likes
I signed up for a student account by mistake but I and not a student and was charged. I can't start my abbount
I signed up for a student account by mistake but I and not a student and was charged. I can't start my abbount
Spotify Legend
173 Views
1 replies
0 likes
It's been more than a year since I went for premium, but lately I've seen that the songs I frequent simply dissappear. The albums, songs I've saved are basically gone from Spotify. What's the deal with this? Is there a temporary problem or did they s...
It's been more than a year since I went for premium, but lately I've seen that the songs I frequent simply dissappear. The albums, songs I've saved are basically gone from Spotify. Wha...
179 Views
0 replies
0 likes
Access Spotify.com in your browser.Create a free account for the other family member.Sign out of this new account.Sign in with your (family plan manager) account.Go to the family plan management page.Choose to invite.Choose to invite manually.Copy th...
Access Spotify.com in your browser. Create a free account for the other family member. Sign out of this new account. Sign in with your (family plan manager) account. Go to the family plan managem...
203 Views
0 replies
0 likes
Hi, I've been trying logging in on my iphone app but keep getting a message that the username/password are wrong. I have been able to login with these details on your website so i'm sure there is no error. I've also tried to reinstall the app and res...
Hi, I've been trying logging in on my iphone app but keep getting a message that the username/password are wrong. I have been able to login with these details on your website so i'm sure there is no ...
201 Views
0 replies
0 likes
Hi there,I have added a new user to my account as a Family member. When I try to log her in to Spotify I can't do so as I get an error message via her Facebook, and then an error message via her email log-in. Can you please help with this today as it...
Hi there, I have added a new user to my account as a Family member. When I try to log her in to Spotify I can't do so as I get an error message via her Facebook, and then an error message via her ...
Newbie
260 Views
1 replies
1 likes
I quit my premium account, but payed for this month apperently, but cannot use premium. Can I get a refund?
I quit my premium account, but payed for this month apperently, but cannot use premium. Can I get a refund?
113 Views
0 replies
0 likes
I got family plan but my partner can't login in to Spotify as a family plan member?
I got family plan but my partner can't login in to Spotify as a family plan member?
Casual Listener
235 Views
4 replies
0 likes
I canceled my spotify premium and was still charged and now i am overdrawn from the bank and owe them money, i need to speak with cx service to get this issue resolved.
I canceled my spotify premium and was still charged and now i am overdrawn from the bank and owe them money, i need to speak with cx service to get this issue resolved.
Casual Listener
294 Views
3 replies
0 likes
I purchased the family plan by offering three free months for 9.99 euros, but it appears to me that I renewed the following month. In my profile, it does not appear to have those three months of free premium . When I run out the first month I will re...
I purchased the family plan by offering three free months for 9.99 euros, but it appears to me that I renewed the following month. In my profile, it does not appear to have those three months of...
Community Legend
646 Views
1 replies
0 likes
Hello, I have been using spotify premium for a while.I received an email if I want to make a family membership for a reasonable price and I accepted.I first cancelled my premium membership and then made a family one because it looked like I was going...
Hello, I have been using spotify premium for a while. I received an email if I want to make a family membership for a reasonable price and I accepted. I first cancelled my premium membersh...
163 Views
0 replies
0 likes
