Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hey, I paid for the 3 months trial of 0.99 each month, and i cancelled my subscription straight after the payment has gone through in order not to forget it and be charged at the end of the 3 months period. However, my account is still on the (free m...
Hallo, ich möchte mit meiner Frau das Familienabo von Spotify nutzen.Jeder möchte aber seinen eigenen Zugang nutzen können (eigene Email etc.)Ist dies möglich, oder müssen wir dann die gleichen Zugangsdaten nutzen?
Hello community and team,since a few weeks I get advertisments for an offer where I can buy three months of premium for 9,99€. All of my friends say they get an offer where they can buy three months of premium for just 99 cents. So why don't I get th...
My first spotify account was connected through Facebook. Since then I have deactivated my facebook, but the account still has my email saved. I created a new account with my secondary email, but would like to eventually be able to use my actual email...
Got the prenium package.. im not able to log whit the app on my s4... it work on internet. .i try to reinstal the app and reset my password ...dosent work still telling me that my user name or password are not good ... 100% i wrote it well ..
Is it possible in any way to delete playlists permanently ?When I delete a playlist, it is still present in my account where I can restore it, but I would like to delete some permanently.I shared my account with my ex girlfriend and now I want everyt...
I gifted someone an e-Card recently but the Email the addresse received in Order to activate spotify Premium was deleted. I'm wondering how we can activate it now.Thank you for your help.
I made an account today and whenever I try paying for the 99c deal I log in and confirm the payment through PayPal and it just goes back to the page that asks me to log into PayPal and confirm. I definitely have the funds in my account.
Hello, how could I enable the feauture for playlist edit photo. Please help me asap. I want to change the playlist photo but I cant...
So I subscribed through the App, and I was charged 12.99 is anyone else being charged this?Really ridiculous because no where does it say that I would pay more for using the App, instead of this **bleep**ty website which wouldn't let me update my pay...
Hello I was charged 4.99 for student account but still on free account
I'd like to test thw premium version but I can't find anywhere to do so. I saw a button for a 7 day trail on my phone but this has now disappeared too.Can someone please help me? Thanks!
I recently tried to upgrade to the student discount from my regular premium subscription because I will be a college freshman this fall. But I'm probably not in the university's student list yet, so it did not find me. So I just subscribed for a regu...
bonjour,j'utilise 2 compte SPOTIFY j'aimerai en supprimer 1 ( celui ci ) pour ensuite passer le second en Premium .Malgrès mon inscistance , il m'est impossible de le faire en ligne .j'espére pouvoir regler ce problème avant la fin de l 'offre 3mois/...
My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect. I tried to change my country but I cannot do it (Canada is not on the list). I tried to change t...
I stopped paying for Premium a couple of months ago because it was getting too expensive. Recently I've been getting this advert on Spotify saying "come back to Premium for 99p for three months". However, when I click on it, it says that I'm not elig...
Servus, mir wird die Paysafecard nicht als Zahlungsmethode für Spotify Premium angezeigt, obwohl es möglich sein müsste damit zu bezahlen.Kann mir jemand sagen woran das liegen könnte?
Hi.I have been charged three time the last 5 months for spoitiy. 1 on my danish account and two on my spanish which I just saw now. when I moved to spain i tried to pay with my spanish but it rejected because my phone was from DK or something like th...
Recently made account and i took up the free week premium and later that day i saw the deal going on for 99cents for 3months.I went to buy immediately as i thought it was too good to be true, anyways as i click to purchase it i get an error message a...
Hello community . since yesterday all my playlists are disappeared.But other playlists were created - not by me! stuff like justin bieber....I think, someone has hacked my account ..sure, i make a new password.But to my playlists are very important t...