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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83676 Views

29 replies

0 likes

  • 83676 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105065 Views

10 replies

3 likes

Account
Login
  • 105065 Views
  • 10 replies
  • 3 likes

Cannot get rid of Facebook and cannot delete my account

I have an old account I hoped to reopen again. The old account was connected to Facebook and I wanted to get rid of that. Here is what I tried: Searched to find a receipt to disconnect from Facebook. Found a receipt that involved changing the Device ...

Visitor

I have an old account I hoped to reopen again. The old account was connected to Facebook and I wanted to get rid of that. Here is what I tried:   Searched to find a receipt to disconnect from ...

MattSuda

Spotify Star

459 Views

3 replies

0 likes

Subscription
  • 459 Views
  • 3 replies
  • 0 likes

help with Premium

help! I have my spotify premium on my iphone. When i try to login with the same email on my computer, it says I'm using the free version. Can you please tell me what my problem is?

Visitor

help! I have my spotify premium on my iphone. When i try to login with the same email on my computer, it says I'm using the free version. Can you please tell me what my problem is?

user-removed

Not applicable

286 Views

1 replies

0 likes

Premium
  • 286 Views
  • 1 replies
  • 0 likes

I purchased Spotify premium plan as a gift & the recipient never received the email. Can I resend?

I purchased a Spotify premium plan as a gift & the recipient never received the email. Can I resend the email?I know that the email was correct, but the recipient can't find it in her inbox or spam box.

Visitor

I purchased a Spotify premium plan as a gift & the recipient never received the email.  Can I resend the email? I know that the email was correct, but the recipient can't find it in her inb...

rebeccaraye

Newbie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Sharing spotify

I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts it on it cuts mine off. I seen you do a family plan ...

Casual Listener

I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts i...

Suppressorj

Casual Listener

394 Views

1 replies

0 likes

Account
Free
Other
Premium
Subscription
Unlimited
  • 394 Views
  • 1 replies
  • 0 likes

E-mail registered, but no confirmation?

I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email soon with details on how to confirm your account." I...

Newbie

I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email s...

MauriceMV

Spotify Star

619 Views

1 replies

0 likes

Account
Login
  • 619 Views
  • 1 replies
  • 0 likes

Getting out the Subcription.

I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.

Newbie

I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.

monicaloli

Newbie

332 Views

2 replies

0 likes

Subscription
  • 332 Views
  • 2 replies
  • 0 likes

Credit card payment problem

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. My card is Visa. All clear. What is the solution ?

Visitor

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.  My card is Visa. All clear. What is the solution...

user-removed

Not applicable

226 Views

1 replies

0 likes

Account
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Already created an account with this email..........

I'm trying to log in and it won't allow me. I have an account through Rogers and it won't log in. I've contacted Rogers and they helped me as much as they could and the directed me to contact Spotify directly. Im not sure how useful this method of co...

Casual Listener

I'm trying to log in and it won't allow me. I have an account through Rogers and it won't log in. I've contacted Rogers and they helped me as much as they could and the directed me to contact Spotify...

Nico

Community Legend

229 Views

1 replies

0 likes

Account
Login
Premium
  • 229 Views
  • 1 replies
  • 0 likes

Premiumtest

Hallo, ich wollte die 3 Monate zu je 0,99€ buchen. Die Buchung hat geklappt, allerdings wurde nunein Zeitraum bis "2016-03-09" gebucht. Eine Kündigung ist nicht möglich, obwohl diese Möglichkeit mit angegeben wurde...Weiß da wer mehr?

Newbie

Hallo,   ich wollte die 3 Monate zu je 0,99€ buchen. Die Buchung hat geklappt, allerdings wurde nun ein Zeitraum bis "2016-03-09" gebucht.  Eine Kündigung ist nicht möglich, obwohl...

Nico

Community Legend

243 Views

1 replies

0 likes

Account
Premium
  • 243 Views
  • 1 replies
  • 0 likes

I cancelled my account but am still being charged monthly

I'm a college student and I was subscribed to the student premium deal for quite a while. A few days ago I cancelled my subscription (because I'm flat broke) but I was still charged today for the next month! Now my bank account is in the negative and...

Newbie

I'm a college student and I was subscribed to the student premium deal for quite a while. A few days ago I cancelled my subscription (because I'm flat broke) but I was still charged today for the nex...

sebastiankreuz

Spotify Legend

397 Views

1 replies

0 likes

Account
Premium
Subscription
  • 397 Views
  • 1 replies
  • 0 likes

I'm being charged for premium and It says I'm nit?

So, I have the subscription but I can't unsubscribe

Newbie

So, I have the subscription but I can't unsubscribe

sebastiankreuz

Spotify Legend

356 Views

1 replies

0 likes

Premium
Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Login via FB but wrong (free) account connected

Hi all Probably the answer is already somewhere written and this question will for sure not be new to some of you...So, I have a paid account (for already several years) linked to my FB page that I do not longer use - I do have another one that I use...

Newbie

Hi all   Probably the answer is already somewhere written and this question will for sure not be new to some of you... So, I have a paid account (for already several years) linked to my FB pa...

sebastiankreuz

Spotify Legend

268 Views

1 replies

0 likes

Account
Login
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

premium switch

HiUnfortunately there were difficulties with my account and I have had to create a new one. I currently have premium but for the old account - how can I transfer because I don't want to be paying for a subscription I can't access.Thank you

Newbie

Hi Unfortunately there were difficulties with my account and I have had to create a new one. I currently have premium but for the old account - how can I transfer because I don't want to be paying...

sebastiankreuz

Spotify Legend

293 Views

1 replies

0 likes

Account
Premium
Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Gift card not working

I just bought a gift card with one year subscription. PayPal shows the payment went through but Spotify website says it did not. The recipient has not recieved a gift card with a valid code. How do I either get my money back or, which is what I want,...

Casual Listener

I just bought a gift card with one year subscription. PayPal shows the payment went through but Spotify website says it did not. The recipient has not recieved a gift card with a valid code.   ...

sebastiankreuz

Spotify Legend

366 Views

1 replies

0 likes

Premium
Subscription
  • 366 Views
  • 1 replies
  • 0 likes

Can't get into my spotify premium account

When I go to my fidohub.CA link and am asked to enter my phone number to verify account it does not recognize my phone number why ? I phoned fido but they can't fix it .

Newbie

When I go to my fidohub.CA link and am asked to enter my phone number to verify account it does not recognize my phone number why ? I phoned fido but they can't fix it .

sebastiankreuz

Spotify Legend

410 Views

1 replies

0 likes

Premium
  • 410 Views
  • 1 replies
  • 0 likes

rogers spotify

ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead of 2017.... what do......

Newbie

ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead o...

sebastiankreuz

Spotify Legend

509 Views

1 replies

0 likes

Subscription
  • 509 Views
  • 1 replies
  • 0 likes

Trying to change device password

I have gotten the email to change device password so my boyfriend can log into the account without having to use my facebook.I recieve the email but when I click the link and enter a new password it just says there was a problem setting your password...

Casual Listener

I have gotten the email to change device password so my boyfriend can log into the account without having to use my facebook. I recieve the email but when I click the link and enter a new password i...

sebastiankreuz

Spotify Legend

394 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 394 Views
  • 3 replies
  • 0 likes

Enable promotion of three months/0.99$ from application on an IPhone.

Hey guys!Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can.The thing is that the app store credit deal and not enter a card as requested on the main page.Thanks for the reply.

Newbie

Hey guys! Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can. The thing is that the app store credit deal and not enter a card as requested...

sebastiankreuz

Spotify Legend

277 Views

1 replies

0 likes

Account
Premium
Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Closes instantly

I tap the spotify app on my phone, it begins to load up showing a grey screen, then it just closes instantly. It doesn't even give me the option to sign in. I have spotify premium as well so this is very frustrating.I have already tried 're-installin...

Casual Listener

I tap the spotify app on my phone, it begins to load up showing a grey screen, then it just closes instantly. It doesn't even give me the option to sign in. I have spotify premium as well so this is ...

pluT0NYum

Casual Listener

522 Views

2 replies

0 likes

Other
Premium
  • 522 Views
  • 2 replies
  • 0 likes

Receiving Spam from Unidays to my Spotify mail address

Dear Support, I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive these mails anymore, but the "unsubscribe" link doesn't do ...

Newbie

Dear Support,   I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive...

sebastiankreuz

Spotify Legend

2871 Views

1 replies

0 likes

Premium
  • 2871 Views
  • 1 replies
  • 0 likes