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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88433 Views

9 replies

2 likes

Account
Login
  • 88433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

746881 Views

13 replies

4 likes

Account
  • 746881 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757105 Views

18 replies

29 likes

  • 757105 Views
  • 18 replies
  • 29 likes

I had Spotify premium and they charged my my bank account 15 times

Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.

Newbie

Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.

Taylor

Community Legend

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Why Spotify hate me?

hi, I have an account Unlimited. Spotify recently excluded the possibility of charging. Every day gets information that could not be retrieved fee account from my PayPal. I submit the mistake to Polish support but apart from the annoying e-mails did ...

Casual Listener

hi,   I have an account Unlimited. Spotify recently excluded the possibility of charging. Every day gets information that could not be retrieved fee account from my PayPal. I submit ...

jean3601

Community Legend

620 Views

6 replies

0 likes

Subscription
Unlimited
  • 620 Views
  • 6 replies
  • 0 likes

Paid and spotify is still free

I paid spotify premium for 30 days and i still have my account sayint its free, i received an email saying the payment was confirmed.

Newbie

I paid spotify premium for 30 days and i still have my account sayint its free, i received an email saying the payment was confirmed.

eckert111

Newbie

302 Views

2 replies

0 likes

Account
Premium
Subscription
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! Gift code

Hello, I have today purchased a gift code and used it on my spotify premium account (note that today is the 2015-10-23), my premium sub. runs out (from the previous code) on the 2015-10-30, will the new code be valid to 2015-11-30* (ish) or to 2015-1...

Casual Listener

Hello,   I have today purchased a gift code and used it on my spotify premium account (note that today is the 2015-10-23), my premium sub. runs out (from the previous code) on the 2015-10-30, ...

Nico

Community Legend

832 Views

7 replies

0 likes

Account
Premium
Subscription
  • 832 Views
  • 7 replies
  • 0 likes

Someone Else is using My account

Hey. I recently found out that someone was using my Spotify account. This person have changed The email, so I can't change The password. I'm connected to Facebook, so I log in that way. What can you do to solve this kind of problem?

Newbie

Hey. I recently found out that someone was using my Spotify account. This person have changed The email, so I can't change The password. I'm connected to Facebook, so I log in that way. What can you ...

jean3601

Community Legend

166 Views

1 replies

0 likes

Login
Other
Premium
  • 166 Views
  • 1 replies
  • 0 likes

Stolen premium account

Two day ago I couln't log in to my account on Spotify. I have Premium subscription.When I tried to reset password and filled form there are no mail in my inbox.I thought I will try to create new account with the same mail - if my mail is still in spo...

Visitor

Two day ago I couln't log in to my account on Spotify. I have Premium subscription. When I tried to reset password and filled form there are no mail in my inbox. I thought I will try to create new ...

wmodzelewski

Newbie

276 Views

2 replies

1 likes

Account
Premium
Security
  • 276 Views
  • 2 replies
  • 1 likes

Can't log onto Spotify "This service is not available. Please try again later."

A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please try again later.". I've checked my firewall and Sp...

Casual Listener

A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please...

jean3601

Community Legend

1043 Views

3 replies

0 likes

Account
Login
  • 1043 Views
  • 3 replies
  • 0 likes

Can't change password

Hi I have a quetsion that I hope someone can help me with. I was unable to log on to my Spotify account (I thought that I might have forgotten the password), so I requested a new password that was sent to the e-mail address connected with my Spotify ...

Newbie

Hi   I have a quetsion that I hope someone can help me with.    I was unable to log on to my Spotify account (I thought that I might have forgotten the password), so I requested a ...

jean3601

Community Legend

214 Views

1 replies

0 likes

Account
Login
Premium
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium then unsubscribing

Hi there, I've recently paid for my Premium membership and I've seen this new, cheaper deal that's available. I would very much like to unsubscribe until I run out of premium membership and then resubscribe. While I'm unsubscribed, will I still get t...

Casual Listener

Hi there,   I've recently paid for my Premium membership and I've seen this new, cheaper deal that's available. I would very much like to unsubscribe until I run out of premium membership and ...

jean3601

Community Legend

323 Views

1 replies

0 likes

Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

Spotify keeps rejecting my credit card through PayPal.

Every time I enter in my PayPal account to purchase a subscription, it comes up with: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I have a valid cre...

Casual Listener

Every time I enter in my PayPal account to purchase a subscription, it comes up with:   "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. ...

sinfqi

Casual Listener

244 Views

2 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 2 replies
  • 0 likes

Change of Username and how to dissociate a Spotify account from Facebook?

Hi, I have 2 accounts, "blanchegonzalez" and the other where I misspelled my name: "blanchegonzalalez". I purchased the premium subsciption on the misspelled account. Now, I want to change the username for that account, how will I be able to do so? S...

Newbie

Hi,    I have 2 accounts, "blanchegonzalez" and the other where I misspelled my name: "blanchegonzalalez". I purchased the premium subsciption on the misspelled account. Now, I want to ch...

jean3601

Community Legend

411 Views

1 replies

0 likes

Account
Premium
  • 411 Views
  • 1 replies
  • 0 likes

Linked through payment provider not working

I have Spotify Premium on two accounts, linked to my wireless provider, since they pay for up to 3 Spotify accounts for 2 years. One of them appears to be fine. But The other account isn't. I click on Subscriptions and it has no payment provider list...

Newbie

I have Spotify Premium on two accounts, linked to my wireless provider, since they pay for up to 3 Spotify accounts for 2 years.  One of them appears to be fine.  But The other account isn'...

203 Views

0 replies

0 likes

Premium
Subscription
  • 203 Views
  • 0 replies
  • 0 likes

Accidentally deleted song

Accidentally swiped away a song in my playlist, have no idea what it was, can you recover it?

Newbie

Accidentally swiped away a song in my playlist, have no idea what it was, can you recover it?

Taylor

Community Legend

292 Views

1 replies

0 likes

Account
Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Spotify not sharing anything on facebook

Hi,I can't find a way to enable spotify sharing on my Facebook account. "Show activity" is turn on on settings and the spotify Facebook app has write access but sharing still not working.I tried to create a new spotify account with a fake Facebook ac...

Casual Listener

Hi, I can't find a way to enable spotify sharing on my Facebook account. "Show activity" is turn on on settings and the spotify Facebook app has write access but sharing still not working. I tr...

325 Views

0 replies

1 likes

Account
Other
  • 325 Views
  • 0 replies
  • 1 likes

Payment Method Rejected

I am trying to upgrade a family member's spotify account to premium, I am using a card that I use on my own account and it wont work, it keeps saying that it can't put it through. There are plenty of funds and the card works on my account fine. I tri...

Newbie

I am trying to upgrade a family member's spotify account to premium, I am using a card that I use on my own account and it wont work, it keeps saying that it can't put it through.  There are ple...

progreluis

Newbie

360 Views

2 replies

0 likes

Account
Premium
Subscription
  • 360 Views
  • 2 replies
  • 0 likes

Charged for unwanted Premium

So I got a 60 day trial for Premium. It was nearing the end of the trial and I didn't wish to continue with Premium, so I cancelled. I then got an email saying that I would switch to Free once the trial was up, it also says that (and still does) on m...

Casual Listener

So I got a 60 day trial for Premium. It was nearing the end of the trial and I didn't wish to continue with Premium, so I cancelled. I then got an email saying that I would switch to Free once the tr...

taralee94

Casual Listener

316 Views

2 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 316 Views
  • 2 replies
  • 0 likes

Spotify holding payments

Spotify, please stop the hold on my American express bluebird...I am not a student and want my full service reconnected,,,

Casual Listener

Spotify, please stop the hold on my American express bluebird...I am not a student and want my full service reconnected,,,

201 Views

0 replies

0 likes

Account
  • 201 Views
  • 0 replies
  • 0 likes

Solved!! Cannot open

I have been a user for a few months and was loving the app. However as of around the last month or so I haven't been able to open the app on m S5. I have uninstalled and installed the app a number of times and disabled and the enabled my Google play ...

Casual Listener

I have been a user for a few months and was loving the app. However as of around the last month or so I haven't been able to open the app on m S5. I have uninstalled and installed the app a number of...

Miet

Newbie

1127 Views

3 replies

0 likes

Login
  • 1127 Views
  • 3 replies
  • 0 likes

I am a student why doesnt the link work

I am a student who is trying to apply for the discounted spotify everytime it says it cant verify or the link to verify is broken. Ive tried 8 times and im extremely frustrated. Please help i cant find instrunctions on how to manually verify.

Newbie

I am a student who is trying to apply for the discounted spotify everytime it says it cant verify or the link to verify is broken. Ive tried 8 times and im extremely frustrated. Please help i cant fi...

230 Views

0 replies

0 likes

Security
  • 230 Views
  • 0 replies
  • 0 likes

Free trial payment

I tried the 1 month free trial and cancelled it way before the free trial ended and removed my card details off the site now I have been charged £9.99 and I want my money back and as their is no number I can ring can someone please help

Newbie

I tried the 1 month free trial and cancelled it way before the free trial ended and removed my card details off the site now I have been charged £9.99 and I want my money back and as their is no numb...

KatesHere

Community Legend

256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes