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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654671 Views

13 replies

4 likes

Account
  • 654671 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735291 Views

18 replies

29 likes

  • 735291 Views
  • 18 replies
  • 29 likes

Charges

I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.

Newbie

I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.

165 Views

0 replies

0 likes

Account
  • 165 Views
  • 0 replies
  • 0 likes

I was suppose to have my account activated on the 21st. It is still not working

So I was suppose to renew 2 days ago and it's still not letting me access my premium account. I've logged out and Uninstalled spotify on my phone and put it back on but still nothing. What can I do to fix it?

Casual Listener

So I was suppose to renew 2 days ago and it's still not letting me access my premium account. I've logged out and Uninstalled spotify on my phone and put it back on but still nothing. What can I do t...

MattSuda

Spotify Star

290 Views

3 replies

0 likes

  • 290 Views
  • 3 replies
  • 0 likes

Charged 3 times and still not on premium

I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I still don't get premium.

Newbie

I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I...

MattSuda

Spotify Star

214 Views

1 replies

0 likes

Premium
  • 214 Views
  • 1 replies
  • 0 likes

Can't start 30 day trial

All I get is "You need to enable Javascript in order to proceed through the purchase flow." im not going to put my secuirty at risk no other site has ever asked me to do so to subscribe to something... Fix this please its 2015 not 2000. Thanks.

Casual Listener

All I get is "You need to enable Javascript in order to proceed through the purchase flow." im not going to put my secuirty at risk no other site has ever asked me to do so to subscribe to something....

javascripterror

Casual Listener

2177 Views

15 replies

2 likes

Subscription
  • 2177 Views
  • 15 replies
  • 2 likes

Connect playback issues tied to premium account

Hi all, My premium account has become unusable via spotify connect. Connecting to any device, ps4, pc or tablet causes significant playback issues. Upon connecting music will not start playing until I press play/pause 20 or so times, I am then unable...

Casual Listener

Hi all,   My premium account has become unusable via spotify connect. Connecting to any device, ps4, pc or tablet causes significant playback issues. Upon connecting music will not start playi...

the-end

Casual Listener

1044 Views

8 replies

1 likes

Account
Premium
  • 1044 Views
  • 8 replies
  • 1 likes

Still not getting premium

Last night I signed up for the student subscription of Spotify. It charged the 4.99$ to my account but never sent me a receipt or changed my account to premium.

Newbie

Last night I signed up for the student subscription of Spotify. It charged the 4.99$ to my account but never sent me a receipt or changed my account to premium.

Ox1

Roadie

192 Views

1 replies

0 likes

Account
  • 192 Views
  • 1 replies
  • 0 likes

Can I recover deleted songs from a playlist?

Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this playlist yesterday night and all the songs were sti...

Newbie

Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this ...

225 Views

0 replies

0 likes

Account
Free
Other
  • 225 Views
  • 0 replies
  • 0 likes

Get rid of premium

I dont want premium how do i get rid of it

Newbie

I dont want premium how do i get rid of it

Saulute123

Newbie

433 Views

2 replies

0 likes

Premium
  • 433 Views
  • 2 replies
  • 0 likes

HELP!!!

Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitch thing. My question is CAN I DO THAT GLITCH/HACK O...

Newbie

Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitc...

MattSuda

Spotify Star

327 Views

1 replies

0 likes

Free
Other
Premium
Subscription
Unlimited
  • 327 Views
  • 1 replies
  • 0 likes

How to access acct

Have been prem subscriber for many years - for whatever reason, I can no longer select music for offline listening - when trying to access acct, I seem to no longer recall my user ID or password .... Do not believe I accessed via facebook - I tried w...

Newbie

Have been prem subscriber for many years - for whatever reason, I can no longer select music for offline listening - when trying to access acct, I seem to no longer recall my user ID or password .......

190 Views

0 replies

0 likes

Premium
  • 190 Views
  • 0 replies
  • 0 likes

HOW TO CANCEL MY SUSCRIPTION

Please! I need help, How to cancell my suscription, I don't see where I have to click. Thanks!

Visitor

Please! I need help, How to cancell my suscription, I don't see where I have to click. Thanks!

Ox1

Roadie

166 Views

1 replies

0 likes

Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Username password change

I always log in with my facebook account but now I want to log in with my spotify account number. At my account you can ask spotify to send an email to set the password for your spotify account not facebook account. When I click on that button they s...

Newbie

I always log in with my facebook account but now I want to log in with my spotify account number.  At my account you can ask spotify to send an email to set the password for your spotify accoun...

Taylor

Community Legend

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

multiple charges!

I have had Spotify for 3 months now. I just overdrafted because they charged the normal 12.99 for the month, then charged me again! As I looked back through my statements, I has been more than once every month! I need to be contacted and refunded or ...

Newbie

I have had Spotify for 3 months now. I just overdrafted because they charged the normal 12.99 for the month, then charged me again! As I looked back through my statements, I has been more than once e...

Taylor

Community Legend

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

I had Spotify premium and they charged my my bank account 15 times

Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.

Newbie

Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.

Taylor

Community Legend

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

Why Spotify hate me?

hi, I have an account Unlimited. Spotify recently excluded the possibility of charging. Every day gets information that could not be retrieved fee account from my PayPal. I submit the mistake to Polish support but apart from the annoying e-mails did ...

Casual Listener

hi,   I have an account Unlimited. Spotify recently excluded the possibility of charging. Every day gets information that could not be retrieved fee account from my PayPal. I submit ...

jean3601

Community Legend

608 Views

6 replies

0 likes

Subscription
Unlimited
  • 608 Views
  • 6 replies
  • 0 likes

Paid and spotify is still free

I paid spotify premium for 30 days and i still have my account sayint its free, i received an email saying the payment was confirmed.

Newbie

I paid spotify premium for 30 days and i still have my account sayint its free, i received an email saying the payment was confirmed.

eckert111

Newbie

276 Views

2 replies

0 likes

Account
Premium
Subscription
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! Gift code

Hello, I have today purchased a gift code and used it on my spotify premium account (note that today is the 2015-10-23), my premium sub. runs out (from the previous code) on the 2015-10-30, will the new code be valid to 2015-11-30* (ish) or to 2015-1...

Casual Listener

Hello,   I have today purchased a gift code and used it on my spotify premium account (note that today is the 2015-10-23), my premium sub. runs out (from the previous code) on the 2015-10-30, ...

Nico

Community Legend

818 Views

7 replies

0 likes

Account
Premium
Subscription
  • 818 Views
  • 7 replies
  • 0 likes

Someone Else is using My account

Hey. I recently found out that someone was using my Spotify account. This person have changed The email, so I can't change The password. I'm connected to Facebook, so I log in that way. What can you do to solve this kind of problem?

Newbie

Hey. I recently found out that someone was using my Spotify account. This person have changed The email, so I can't change The password. I'm connected to Facebook, so I log in that way. What can you ...

jean3601

Community Legend

156 Views

1 replies

0 likes

Login
Other
Premium
  • 156 Views
  • 1 replies
  • 0 likes

Stolen premium account

Two day ago I couln't log in to my account on Spotify. I have Premium subscription.When I tried to reset password and filled form there are no mail in my inbox.I thought I will try to create new account with the same mail - if my mail is still in spo...

Visitor

Two day ago I couln't log in to my account on Spotify. I have Premium subscription. When I tried to reset password and filled form there are no mail in my inbox. I thought I will try to create new ...

wmodzelewski

Newbie

253 Views

2 replies

1 likes

Account
Premium
Security
  • 253 Views
  • 2 replies
  • 1 likes

Can't log onto Spotify "This service is not available. Please try again later."

A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please try again later.". I've checked my firewall and Sp...

Casual Listener

A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please...

jean3601

Community Legend

1037 Views

3 replies

0 likes

Account
Login
  • 1037 Views
  • 3 replies
  • 0 likes