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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398573 Views
  • 948 replies
  • 107 likes
  • Account
  • 398573 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171545 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171545 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

Premium abo will automatically be set to free ?

Hi, please give me a confirmation, that my premium abo which i purchased yesterday will automatically be set to free after 30days. Thanks in advance,Jörn

  • Newbie
  • Hi,   please give me a confirmation, that my premium abo which i purchased yesterday will automatically be set to free after 30days.   Thanks in advance, Jörn
  • Monty_Pylon
  • Newbie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 190 Views
  • 1 replies
  • 0 likes

Problems with AirPlay

HiI can't play Spotify with AirPlay (appleTV) succesfully. After some seconds of doing well, it stops. Only happens with Spotify.I tried reinstall Spotify and reboot router, but continuous the problem.Version software appletv 7.2., and the iPad mini ...

  • Newbie
  • Hi I can't play Spotify with AirPlay (appleTV) succesfully. After some seconds of doing well, it stops. Only happens with Spotify. I tried reinstall Spotify and reboot router, but continuous the pr...
  • 289 Views
  • 0 replies
  • 0 likes
  • Other
  • 289 Views
  • 0 replies
  • 0 likes

Can't cancel premium

I've spent 2 hours this morning trying to cancel my premium subscription.You won't let me do it and this is completely unacceptable!!Nothing works !!Different browser, phone , pc , laptop . Nothing !!!This is outrageous and if it's not sorted today I...

  • Casual Listener
  • I've spent 2 hours this morning trying to cancel my premium subscription. You won't let me do it and this is completely unacceptable!! Nothing works !! Different browser, phone , pc , laptop . Not...
  • Ox1
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Premium Offer denied

I received the email for the 3-months of Premium for $1. I signed my daughter up with her Spotify account and then I thought it would be nice to try it out as well. When I went into my SEPARATE Spotify account and attempted to signup for the offer, a...

  • Casual Listener
  • I received the email for the 3-months of Premium for $1. I signed my daughter up with her Spotify account and then I thought it would be nice to try it out as well. When I went into my SEPARATE Spoti...
  • Ox1
  • Roadie
  • 425 Views
  • 3 replies
  • 1 likes
  • Premium
  • 425 Views
  • 3 replies
  • 1 likes

Solved!! How do i add my NUS card to my existing premium account?

Hello,I have recently became a student and have an NUS card, but there is no clear way to add it to my premium account to get the discount. All of the tutorials on here are almost three years old and spotify has been updated so they dont apply anymor...

  • Casual Listener
  • Hello, I have recently became a student and have an NUS card, but there is no clear way to add it to my premium account to get the discount. All of the tutorials on here are almost three years old a...
  • jean3601
  • Community Legend
  • 429 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 429 Views
  • 5 replies
  • 0 likes

Subscribed but not getting premium

I've had premium for a while and then today it just says on all my device apps that I'm on free, however when I physically log in on the internet it says Spotify premium, I've tried uninstalling the app and logging out but nothing works

  • Newbie
  • I've had premium for a while and then today it just says on all my device apps that I'm on free, however when I physically log in on the internet it says Spotify premium, I've tried uninstalling the ...
  • Taylor
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Why not Kygo - Caravan in Spotify

i want kygo caravan in spotify 

  • Newbie
  • i want kygo caravan in spotify 
  • Taylor
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Canceled Premium yet I was still charged

I canceled my premium last month, and yet I was still charged this month on 11/28 (today). Is there any way possible I can get a refund seeing that I don't even use spotify anymore?

  • Newbie
  • I canceled my premium last month, and yet I was still charged this month on 11/28 (today).    Is there any way possible I can get a refund seeing that I don't even use spotify anymor...
  • machilus
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 196 Views
  • 2 replies
  • 0 likes

Spotify charged my account 3 times?

I applied for the spotify student discount and it made me put in my card number first then all of my information. I tried this three times and everytime I would fill out my information, it said that I could not be verified. Then, I look at my bank ac...

  • Casual Listener
  • I applied for the spotify student discount and it made me put in my card number first then all of my information. I tried this three times and everytime I would fill out my information, it said that ...
  • Ox1
  • Roadie
  • 517 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 517 Views
  • 5 replies
  • 0 likes

I didn't create an account

i've recebtly been getting emails from spotify even though i never made an account. this account is using my email but had wrong contact details and does not belong to me. can someone please delete this account? i tried going to the contact forum thi...

  • Newbie
  • i've recebtly been getting emails from spotify even though i never made an account. this account is using my email but had wrong contact details and does not belong to me. can someone please delete t...
  • dsa_7
  • Roadie
  • 2752 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 2752 Views
  • 1 replies
  • 0 likes

suscripcion

Hola: el dia de ayer 27 de naviembre de 2015, Realice 3 Pagos con diferente Tarjeta y tengo el Sistema Que El banco ta avisa de los cobros y cargos a la Segunda Tarjeta Que con la página de cual sea 2 veces el error Por Que indicaba en la paguina de ...

  • Newbie
  • Hola:   el dia de ayer 27 de naviembre de 2015, Realice 3 Pagos con diferente Tarjeta y tengo el Sistema Que El banco ta avisa de los cobros y cargos a la Segunda Tarjeta Que con la página de ...
  • dsa_7
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! 0,99€ student

There is an offer, that you can try premium for 0,99€ for tree month. Can I use the student programm after that, so that I only pay 5€ a month or is this not kompatible? Thanks for your help.

  • Visitor
  • There is an offer, that you can try premium for 0,99€ for tree month. Can I use the student programm after that, so that I only pay 5€ a month or is this not kompatible? Thanks for your help. 
  • user-removed
  • Not applicable
  • 336 Views
  • 2 replies
  • 0 likes
  • Premium
  • 336 Views
  • 2 replies
  • 0 likes

Subscription- Premium is not on account

Hi, I had signed up for a free trial in August, I've been charged for a premium subscription for the last three months and have not used the service. It does not appear that I have a Premium subscription on my account page on spotify so I cannot canc...

  • Casual Listener
  • Hi, I had signed up for a free trial in August, I've been charged for a premium subscription for the last three months and have not used the service. It does not appear that I have a Premium subscrip...
  • twigglet1340
  • Newbie
  • 251 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 251 Views
  • 6 replies
  • 0 likes

Password?

When I signed up I used my facebook. Now I'm trying to sign into my account on the ps4 and I need my username and password (the connect thing wont work on my phone) I found my username, it's some long bunch of numbers and letters, but how do I find o...

  • Casual Listener
  • When I signed up I used my facebook. Now I'm trying to sign into my account on the ps4 and I need my username and password (the connect thing wont work on my phone)  I found my username, it's so...
  • DeadpoolKaiju
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Account
  • 193 Views
  • 2 replies
  • 0 likes

"Log In With Facebook" doesn't log me in to Spotify

At the log in screen of the Spotify application, when I click "Log In With Facebook," it opens a tab on my browser with a page that says, "Logging in to Spotify..." After a few seconds, the tab closes automatically. The Spotify application sits at th...

  • Casual Listener
  •  At the log in screen of the Spotify application, when I click "Log In With Facebook," it opens a tab on my browser with a page that says, "Logging in to Spotify..." After a few seconds, the tab...
  • plafratt
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • Login
  • 324 Views
  • 1 replies
  • 0 likes

No option to link Fido account

My wife and I both recently switched to Fido Pulse Plans. While I was able to activate the Spotify Premium account through the promotion, my wife has been unable to. She has gone through the process several times on fidohub.ca and is never prompted t...

  • Newbie
  • My wife and I both recently switched to Fido Pulse Plans. While I was able to activate the Spotify Premium account through the promotion, my wife has been unable to. She has gone through the process ...
  • wakô85drd93
  • Newbie
  • 4415 Views
  • 5 replies
  • 2 likes
  • Login
    Premium
    Subscription
  • 4415 Views
  • 5 replies
  • 2 likes

Suggestion for future spotify use

Hi, I have the following setup in my living room:HTPC, LCD-TV (non-smart), analogue 5.1 Hifi.Currently I have media center and win7 running on the HTPC and using Spotify on it as well. The HTPC is supposed to be gone soon.It's supposed to be replaced...

  • Music Fan
  • Hi,   I have the following setup in my living room: HTPC, LCD-TV (non-smart), analogue 5.1 Hifi. Currently I have media center and win7 running on the HTPC and using Spotify on it as well. ...
  • Sphynx25
  • Music Fan
  • 163 Views
  • 1 replies
  • 0 likes
  • Other
  • 163 Views
  • 1 replies
  • 0 likes

Favorites disappeared

Dear Spotify, Today I opened Spotify on my Desktop (Windows 10) and for some reason my favorites don't appear anymore as playlist. I was shocked because it's a old collection. Also on my phone I don't see the playlist anymore (( Now, I logged in on t...

  • Newbie
  • Dear Spotify,   Today I opened Spotify on my Desktop (Windows 10) and for some reason my favorites don't appear anymore as playlist. I was shocked because it's a old collection. Also on my pho...
  • 178 Views
  • 0 replies
  • 1 likes
  • Other
  • 178 Views
  • 0 replies
  • 1 likes

Premium not working

I've tried logging out/in on my account and it's still saying I need to upgrade to premium. But it's taking out of my bank account every month. What's going on?!

  • Newbie
  • I've tried logging out/in on my account and it's still saying I need to upgrade to premium. But it's taking out of my bank account every month. What's going on?!
  • Nico
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
  • 120 Views
  • 1 replies
  • 0 likes

Unable to get Premium by using PayPal

Dear Spotifiy Community, i have a Problem to get Premium. I want to use the offer 3 mounths premium for 0,99 €but after i logged in into my PayPal and submitted the payment but after that i will redirect to https://www.spotify.com/de/purchase/panel/?...

  • Casual Listener
  • Dear Spotifiy Community,   i have a Problem to get Premium. I want to use the offer 3 mounths premium for 0,99 € but after i logged in into my PayPal and submitted the payment but after ...
  • Ox1
  • Roadie
  • 625 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 625 Views
  • 5 replies
  • 0 likes