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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434063 Views
  • 967 replies
  • 108 likes
  • Account
  • 434063 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192617 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192617 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105972 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105972 Views
  • 70 replies
  • 11 likes

Premium

Hi I just became a premium member but as I doing the sudent information it wouldn't let me do it but I still received a charge of 5.40 and I checked to see my emails for a reciept number and I didn't get one so I checked to see my Spotify account and...

  • Newbie
  • Hi I just became a premium member but as I doing the sudent information it wouldn't let me do it but I still received a charge of 5.40 and I checked to see my emails for a reciept number and I didn't...
  • Ox1
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Can't log in OR reset my password

Hello! I have a premium account linked through my Facebook. Up until now I've had zero problems but a week ago I was logged out of my account and now when I try to log in it says my email and password are incorrect and when I try to login with Facebo...

  • Newbie
  • Hello!   I have a premium account linked through my Facebook. Up until now I've had zero problems but a week ago I was logged out of my account and now when I try to log in it says my email an...
  • Zulemalopso
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 225 Views
  • 1 replies
  • 0 likes

Lost Account

I lost my account and I can not remember my email. I have payed for a subscription which I can not use.I would like to know if there is a way to cancel it and delete the account, also a refund if possible

  • Newbie
  • I lost my account and I can not remember my email. I have payed for a subscription which I can not use. I would like to know if there is a way to cancel it and delete the account, also a refund if p...
  • Monijah
  • Casual Listener
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Unable to play music

I updated my billing info ( new credit card ) now I log on to my Spotify account and my subscription is listed as free and I cannot play any of my music

  • Newbie
  • I updated my billing info ( new credit card ) now I log on to my Spotify account and my subscription is listed as free and I cannot play any of my music
  • 118 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 118 Views
  • 0 replies
  • 0 likes

I can't change my country - can't find an existing post to help

Hi there! I have searched for other topics, but nothing has come up for my situation! I'm a Canadian living in South Korea. I tried Spotify for the 14 days, and I want to sign up for Premium. However, Spotify has my country saved as USA. I need to ch...

  • Newbie
  • Hi there!    I have searched for other topics, but nothing has come up for my situation!    I'm a Canadian living in South Korea. I tried Spotify for the 14 days, and I want t...
  • KatesHere
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Account Compromised, Email Fraudently Changed

Hello,Last night I recieved a notification that my account's email had been changed to an account I do not own. Around the same time I was locked out of my account. I first thought it was some type of phishing campaign as the email address was from a...

  • Newbie
  • Hello, Last night I recieved a notification that my account's email had been changed to an account I do not own. Around the same time I was locked out of my account.  I first thought it was so...
  • KatesHere
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 437 Views
  • 1 replies
  • 0 likes

Unsubscribe

Hello! I just want to ask that if I cancel Premium then can I get my money back, or not? Kristin!

  • Newbie
  • Hello!   I just want to ask that if I cancel Premium then can I get my money back, or not?     Kristin!
  • Ox1
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

I changed my credit card, why do i have to wait 3 weeks without spotify?

Hello, I changed my credit card for my Premium account, since there was a problem with the old one. Now, my account is blocked and I have to wait until next month to be able to listen to spotify again... Can't spotify just withdraw the money at the m...

  • Casual Listener
  • Hello,   I changed my credit card for my Premium account, since there was a problem with the old one. Now, my account is blocked and I have to wait until next month to be able to listen t...
  • kbrooksc
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Deleted Facebook

I have deleted Facebook and spotify wont let me use My email address as it WAS liked to facebook!!!! So basicaly i try to sign up for an account and it tell me i cant as my email address is in use. I then try to login and i cant as suprise , suprise ...

  • Newbie
  • I have deleted Facebook and spotify wont let me use My email address as it WAS liked to facebook!!!!  So basicaly i try to sign up for an account and it tell me i cant as my email address is in...
  • kbrooksc
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
  • 171 Views
  • 1 replies
  • 0 likes

Not premium, but getting charged

I had premium when it was 3 months for 10 cents or whatever the deal was. When that ime was up, the premium just kinda went away and I was fine with that because 10$ a month seems rediculous to me and was planning on canceling it anyways. I thought a...

  • Newbie
  • I had premium when it was 3 months for 10 cents or whatever the deal was. When that ime was up, the premium just kinda went away and I was fine with that because 10$ a month seems rediculous to me an...
  • kbrooksc
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

I need a refund

Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT ME! This is unacceptable and Im pissedDon't understa...

  • Music Fan
  • Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT M...
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Account won't disconnect from Facebook even though I supposedly canceled it

I deactivated my facebook account, and then realized everytime I logged into Spotify, my facebook account would reactivate. I do not want my facebook account. So I read the "help" topics on spotify and it said to cancel my subcription. I did that. I ...

  • Newbie
  • I deactivated my facebook account, and then realized everytime I logged into Spotify, my facebook account would reactivate.  I do not want my facebook account.  So I read the "help" topics ...
  • kbrooksc
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Do I lost premium subscription after blocked account

I need a quick answer if Spotify tell me that they block my account that means I lost the premium subscription?

  • Regular
  • I need a quick answer if Spotify tell me that they block my account that means I lost the premium subscription?
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 128 Views
  • 0 replies
  • 0 likes

Cannot change country from USA

I have been logged out of my account because "my country does not match the one set in my profile". When I click the link to update my profile, I am given no option other than USA. I made this account a matter of weeks ago in New Zealand, have been i...

  • Casual Listener
  • I have been logged out of my account because "my country does not match the one set in my profile". When I click the link to update my profile, I am given no option other than USA. I made this a...
  • KatesHere
  • Community Legend
  • 596 Views
  • 9 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 596 Views
  • 9 replies
  • 0 likes

Solved!! Spotify needs to contact me

Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT ME! This is unacceptable and Im pissedDon't understa...

  • Music Fan
  • Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT M...
  • Veda12
  • Newbie
  • 466 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 466 Views
  • 8 replies
  • 0 likes

Spotify needs to contact me NOW!

Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT ME! This is unacceptable and Im pissedDon't understa...

  • Music Fan
  • Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT M...
  • 171 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 171 Views
  • 0 replies
  • 0 likes

I need a refund

Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT ME! This is unacceptable and Im pissedDon't understa...

  • Music Fan
  • Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT M...
  • 203 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 203 Views
  • 0 replies
  • 0 likes

Spotify needs to contact me

Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT ME! This is unacceptable and Im pissedDon't understa...

  • Music Fan
  • Not when I emailed spotify over a million times since November ninth and today is the 18th. NINE FREAKING DAYS AND I STILL DON'T HAVE A RESPONSE FROM THEM. EVERYONE GETTING THEY PROBLEMS SOLVED BUT M...
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 0 replies
  • 0 likes

deleted Facebook. signed up with new account

I need my music and account information transfered please.

  • Newbie
  • I need my music and account information transfered please.
  • sebastianbaque
  • Regular
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes