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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80329 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653608 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734001 Views
18 replies
29 likes
I am a student with a .edu account, but I started my spotify account with my facebook, which used a different email. After the $.99 promotion, I noticed I got charged $9.99 instead of the student price, so I immediately seeked help and changed my fac...
I am a student with a .edu account, but I started my spotify account with my facebook, which used a different email. After the $.99 promotion, I noticed I got charged $9.99 instead of the stud...
Community Legend
198 Views
1 replies
0 likes
For some reason, every time I restart Spotify for the updated free version, the installer tries to install DVD Videosoft. Is there any way to stop that?
For some reason, every time I restart Spotify for the updated free version, the installer tries to install DVD Videosoft. Is there any way to stop that?
Newbie
2203 Views
7 replies
0 likes
Hello,I made an account here seeing as 0.99$ for 3 months was well worth it. In the midsts of making it, I had received the purchase on my credit card, but I had not seen it on my account even after restarting both the website and the browser. I had ...
Hello, I made an account here seeing as 0.99$ for 3 months was well worth it. In the midsts of making it, I had received the purchase on my credit card, but I had not seen it on my account even afte...
Spotify Star
226 Views
1 replies
0 likes
Hi everyone! First of all, sorry for my english. My native language is spanish.I have seen some messages similar to mine, but this is a bit different,I had two accounts in spotify:- a facebook account: 4 followers- an user account: 1 follower (with a...
Hi everyone! First of all, sorry for my english. My native language is spanish. I have seen some messages similar to mine, but this is a bit different, I had two accounts in spotify: - a faceb...
Spotify Star
273 Views
1 replies
0 likes
New playlists I tried to save offline weren't saving, googled why and someone says there is a 3,333 offline song limit. Is this true?I deleted a playlist and my new one instantly began saving properly. If this is true I'm shocked and disappointed. I ...
New playlists I tried to save offline weren't saving, googled why and someone says there is a 3,333 offline song limit. Is this true? I deleted a playlist and my new one instantly began saving pro...
Community Legend
483 Views
3 replies
0 likes
I upgraded to premium for 3 months for .99 on May 29th 2015. Why does my account renew on May 30, 2015 for $9.99?
I upgraded to premium for 3 months for .99 on May 29th 2015. Why does my account renew on May 30, 2015 for $9.99?
Spotify Star
279 Views
2 replies
1 likes
I tried with my old account to use the offer, but it said I had already done an offer even though I haven't. I deleted that account and made another in order to try again but I just got the same message. Why won't the offer work?
I tried with my old account to use the offer, but it said I had already done an offer even though I haven't. I deleted that account and made another in order to try again but I just got the same mess...
Community Legend
340 Views
2 replies
0 likes
Everytime i try to redeem it, it says that I've already used it before, which i havent. Could it be saying this if im using the same card that another account used to get their offer? Thanks for the help!
Everytime i try to redeem it, it says that I've already used it before, which i havent. Could it be saying this if im using the same card that another account used to get their offer? Thanks for the ...
Spotify Star
374 Views
1 replies
0 likes
I tried to redeem the 3 months for $0.99 offer using my Paypal account but I got sent to an empty page without doing the payment.The empty page's link is https://www.spotify.com/us/purchase/product/premium/?country=US#__billing-paypalWhat's wrong?
I tried to redeem the 3 months for $0.99 offer using my Paypal account but I got sent to an empty page without doing the payment. The empty page's link is https://www.spotify.com/us/purchase/pr...
Spotify Star
461 Views
5 replies
0 likes
Hi can you sign me out of all accounts? I have clicked sign out everywhere and it has not worked the same person is controlling my account. Thanks
Hi can you sign me out of all accounts? I have clicked sign out everywhere and it has not worked the same person is controlling my account. Thanks
Spotify Star
269 Views
3 replies
0 likes
I also need help changing my username, it's just numbers and I'm trying to change it but I'm not getting an option to
I also need help changing my username, it's just numbers and I'm trying to change it but I'm not getting an option to
Not applicable
292 Views
2 replies
0 likes
Hi, I am atttempting to change my password, but when Spotify says it has sent me an email, I am not receiving it. And it is not going to the junk folder. Thanks Paul
Hi, I am atttempting to change my password, but when Spotify says it has sent me an email, I am not receiving it. And it is not going to the junk folder. Thanks Paul
Spotify
256 Views
2 replies
0 likes
I cancelled my premium account two months ago and I've been charged twice anyways. I cancelled back in March after its last renewal. I have since that time, been charged for April and May, even though I cancelled the service. Will Spotify refund me?
I cancelled my premium account two months ago and I've been charged twice anyways. I cancelled back in March after its last renewal. I have since that time, been charged for April and May, even thoug...
Community Legend
479 Views
2 replies
0 likes
Apparently I created an account through facebook a very long time ago and just forgot about it. I have an account with premium that I have been using for a few months and I want to connect it to my facebook but I see no way to deactivate or unlink th...
Apparently I created an account through facebook a very long time ago and just forgot about it. I have an account with premium that I have been using for a few months and I want to connect it to my f...
Community Legend
434 Views
1 replies
0 likes
I upgrade to premium today using the student discount upgrade. Im not sure why it takes payment first THEN decides to verify if you are a student or not afterwards. My payment was processed for 5.99 but the verification failed. I never recieved an em...
I upgrade to premium today using the student discount upgrade. Im not sure why it takes payment first THEN decides to verify if you are a student or not afterwards. My payment was processed for 5.99 ...
Community Legend
239 Views
1 replies
0 likes
Hi all.. Trying to contact support, but since email is hardcoded in contact, i am also unable to update my email because "its already taken" Its my own account, but its just wrong email in profile.. How can i update email address ?
Hi all.. Trying to contact support, but since email is hardcoded in contact, i am also unable to update my email because "its already taken" Its my own account, but its just wrong email in p...
Community Legend
253 Views
1 replies
0 likes
Hello. i just signed up for the premium service for .99 for 3 months. it thanked me for going premium and to enjoy. But when i check my spotify account it tells me i will be billed 5/29/15 (which is today) for 9.99. WHY? what about my 3 months for .9...
Hello. i just signed up for the premium service for .99 for 3 months. it thanked me for going premium and to enjoy. But when i check my spotify account it tells me i will be billed 5/29/15 (...
Community Legend
688 Views
5 replies
0 likes
I cancel my membership early this month and the app shows I canceled it.
I cancel my membership early this month and the app shows I canceled it.
Community Legend
236 Views
3 replies
0 likes
Logged in, tried to search, keep getting the "Something went wrong" message.
Logged in, tried to search, keep getting the "Something went wrong" message.
Spotify Star
267 Views
1 replies
0 likes
Please help! I have been canceling Spotify premium for 3 months. I keep getting charged for the service although the cancelation seems to go through. I am developing a sour taste for the whole service as a result. Can you help with this?
Please help! I have been canceling Spotify premium for 3 months. I keep getting charged for the service although the cancelation seems to go through. I am developing a sour taste for the whole servic...
Community Legend
257 Views
1 replies
0 likes
