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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407756 Views
  • 959 replies
  • 107 likes
  • Account
  • 407756 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177301 Views
  • 119 replies
  • 113 likes
  • Account
  • 1177301 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100313 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100313 Views
  • 68 replies
  • 10 likes

PAID FOR 6MONTHS PREMIUM BUT STUCK WITH THE FREE ACCOUNT

I PAID FOR 6MONTHS PREMIUM BUT STILL STUCK WITHT THE FREE ACCOUNT. JUST RECEIVED THE AUTOMATIC RESPONSE THAT YOU ARE PROCESSING MY REQUEST BUT IT'S BEEN DAYS AND CANT GET MY PREMIUM SERVICE RUNNING. PLEASE FIX IT.

  • Newbie
  • I PAID FOR 6MONTHS PREMIUM BUT STILL STUCK WITHT THE FREE ACCOUNT. JUST RECEIVED THE AUTOMATIC RESPONSE THAT YOU ARE PROCESSING MY REQUEST BUT IT'S BEEN DAYS AND CANT GET MY PREMIUM SERVICE RUNNING. ...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Signed up for Sprint premium (6 month trial), Sprint says I am signed up for Spotify does not.

I was paying for Spotify premium until a few days ago when I had to cancel it. Yesterday I came across the Sprint premium (6 month trial) and decided to sign up for it. Everything went through and Sprint says that I am signed up for Spotify premium, ...

  • Casual Listener
  • I was paying for Spotify premium until a few days ago when I had to cancel it. Yesterday I came across the Sprint premium (6 month trial) and decided to sign up for it. Everything went through and Sp...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
  • 210 Views
  • 3 replies
  • 0 likes

Can't Download Spotify Player for Windows 8

I just became a new member earlier today, and I would like to access Spotify from my computer, which thankfully is possible. Or is it? I have tried to download the player using Crome, FF, IE, and all three say the page cannot be displayed. The initia...

  • Casual Listener
  • I just became a new member earlier today, and I would like to access Spotify from my computer, which thankfully is possible. Or is it?   I have tried to download the player using Crome, FF, ...
  • tokyoghoul
  • Newbie
  • 1173 Views
  • 5 replies
  • 0 likes
  • 1173 Views
  • 5 replies
  • 0 likes

Oops your credid card is having a bad day

I have been trying off and on for 2 months to upgrade back to premium with no luck. I keep getting the oops your credit card is having a bad day message. I have contacted my cc company and they told me they have not received any requests for payment ...

  • Newbie
  • I have been trying off and on for 2 months to upgrade back to premium with no luck.  I keep getting the oops your credit card is having a bad day message.  I have contacted my cc company an...
  • MattSuda
  • Spotify Star
  • 952 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 952 Views
  • 1 replies
  • 0 likes

Discounts for Students

hello I've had spotify premium for quite sometime, and now I'm in college. an accredited us college. yet I can't even get to the point where I can prove my student status it just says i'm not elgible when I click the button to get started. I was goin...

  • Newbie
  • hello I've had spotify premium for quite sometime, and now I'm in college. an accredited us college. yet I can't even get to the point where I can prove my student status it just says i'm not elgible...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Help with subscription and credit card

Hi, I cancelled my subscription and I am pretty sure it has expired after my last payment, but I still on premium now, and has no way to cancel it. And when I want to "stay premium", I simply cannot add my credit card. The system keeps tell me that t...

  • Visitor
  • Hi,   I cancelled my subscription and I am pretty sure it has expired after my last payment, but I still on premium now, and has no way to cancel it.   And when I want to "stay premium"...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Problems with payment

Hi! First of all, sorry for the bad english and possible errors. I'm getting problems to pay a family account with a credit card. I'm from Brazil, and I use a Neteller prepaid credit card, and never had troubles with it before today.Of course I have ...

  • Newbie
  • Hi!   First of all, sorry for the bad english and possible errors.   I'm getting problems to pay a family account with a credit card. I'm from Brazil, and I use a Neteller prepaid ...
  • MattSuda
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 446 Views
  • 1 replies
  • 0 likes

Account problems, device password problems, NO progress from SPOTIFY support

Ive been trying to resolve account and device password issues with Spotify for more than a week now and i am VERY frustrated. Ive submitted cases #02803600 and #02799876 no NO RESPONSE from spotify. I finally tried support @spotify.com and got a resp...

  • Newbie
  • Ive been trying to resolve account and device password issues with Spotify for more than a week now and i am VERY frustrated. Ive submitted cases #02803600 and #02799876 no NO RESPONSE from spotify. ...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Charged but My Account isn't giving me my whole subscription

So, On April 13th, I was charged 10$ for this month, and I can only afford one month, so I canceled it (a week or so ago) to end after this month. But now, on my account, my premium says it's going to end today, April 28th. Not only that, but it does...

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  • Newbie
  • So, On April 13th, I was charged 10$ for this month, and I can only afford one month, so I canceled it (a week or so ago) to end after this month. But now, on my account, my premium says it's going t...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 198 Views
  • 1 replies
  • 0 likes

premium cancelled

My premium was abruptly cancelled.....now when I go to sign up again I only see family options are more...why was I cancelled and can I get my 10 single subscription back????

  • Casual Listener
  • My premium was abruptly cancelled.....now when I go to sign up again I only see family options are more...why was I cancelled and can I get my 10 single subscription back????
  • MattSuda
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 3 replies
  • 0 likes

Unable to set device password

HiI upgraded from unlimited to premium so I could get ad- free music on my iPad but it's not letting me set a device password, keeps telling me it can't find an email despite there being an email listed on my account and spotify usually sends me emai...

  • Casual Listener
  • Hi I upgraded from unlimited to premium so I could get ad- free music on my iPad but it's not letting me set a device password, keeps telling me it can't find an email despite there being an email...
  • elnin0
  • Casual Listener
  • 534 Views
  • 5 replies
  • 0 likes
  • Premium
  • 534 Views
  • 5 replies
  • 0 likes

Unable to change subcription details - Unexpected error

Good afternoon, My old credit card has expired. My Spotify subscription was configured to charge this card. Whenever I try to update the subscription details through the link at https://www.spotify.com/uk/account/subscription/ i reach the following p...

  • Newbie
  • Good afternoon,    My old credit card has expired. My Spotify subscription was configured to charge this card.  Whenever I try to update the subscription details through the li...
  • kbrooksc
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Free trial ending, can't re-subscribe to premium- FRUSTRATING

Got a free trial of Spotify premium service with a new phone, and I've LOVED it! Logged in to my account to subscribe to premium, and when I click the "STAY PREMIUM" button, I get sent to a page telling me, "This product is not available. Please clic...

  • Newbie
  • Got a free trial of Spotify premium service with a new phone, and I've LOVED it! Logged in to my account to subscribe to premium, and when I click the "STAY PREMIUM" button, I get sent to a page tell...
  • meahtenoha
  • Spotify
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Deleting Facebook from spotify

My spotify account is linked with facebook. Facebook is blocked at my work (Using ipod touch) so I can't log on through facebook to get on Spotify. How do I un-sync my facebook account from Spotify so I can log in with a regular username and password...

  • Casual Listener
  • My spotify account is linked with facebook. Facebook is blocked at my work (Using ipod touch) so I can't log on through facebook to get on Spotify. How do I un-sync my facebook account from Spotify s...
  • ffiorella13
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Account
  • 176 Views
  • 2 replies
  • 0 likes

Tried since March to cancel subscription

And I was charged again in April for premium. I would like a refund. This has been so annoying.

  • Newbie
  • And I was charged again in April for premium. I would like a refund. This has been so annoying.
  • Justinmoran
  • Newbie
  • 142 Views
  • 2 replies
  • 0 likes
  • Premium
  • 142 Views
  • 2 replies
  • 0 likes

Solved!! Facebook upgrade to 'company' has meant Spotify is unaccessable

I had a personal facebook made made several years ago promoting my company which spotify was linked to. On Friday when logining in, I had a notice from Facebook saying it should be a company account and needed to be 'upgraded' and I had to give anoth...

  • Casual Listener
  • I had a personal facebook made made several years ago promoting my company which spotify was linked to. On Friday when logining in, I had a notice from Facebook saying it should be a company account ...
  • MattSuda
  • Spotify Star
  • 539 Views
  • 10 replies
  • 0 likes
  • Account
    Login
  • 539 Views
  • 10 replies
  • 0 likes

Spotify student charging full price

So I've had spotify student and been paying $4.99 for probably over a year. Never had an issue until this month my account charged me $9.99. I am currently studying in Austria and don't know if this is the reason for the change. BUT I am still enroll...

  • Newbie
  • So I've had spotify student and been paying $4.99 for probably over a year.  Never had an issue until this month my account charged me $9.99.  I am currently studying in Austria and don't k...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

My student account

Last night I realized my spotify student account wasn't renewed and I wasn't aware of this issue & honestly I just wanna speak to someone about getting my money refunded to me because I don't want the subscription anymore if I am not able to have the...

  • Newbie
  • Last night I realized my spotify student account wasn't renewed and I wasn't aware of this issue & honestly I just wanna speak to someone about getting my money refunded to me because I don't wan...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

student discount charging me twice and not working

i used the student discount like i should and for some reason, it charged my account twice and premium won't activate! help!

  • Newbie
  • i used the student discount like i should and for some reason, it charged my account twice and premium won't activate! help!
  • MattSuda
  • Spotify Star
  • 231 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 4 replies
  • 0 likes

Playing music from 2 places at once

Hi, I'm sure there's an answer to this but I can't find it and I'm in a rush/pinch.I need to know if I can play spotify from 2 devices in the same house, so it can be playing from a computer in one room and simultaneously play the same stream of musi...

  • Newbie
  • Hi, I'm sure there's an answer to this but I can't find it and I'm in a rush/pinch. I need to know if I can play spotify from 2 devices in the same house, so it can be playing from a computer in o...
  • MattSuda
  • Spotify Star
  • 3898 Views
  • 1 replies
  • 0 likes
  • Account
  • 3898 Views
  • 1 replies
  • 0 likes