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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 262831 Views
  • 513 replies
  • 34 likes
  • Account
    Free
  • 262831 Views
  • 513 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13032 Views
  • 6 replies
  • 11 likes
  • Security
  • 13032 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529157 Views
  • 989 replies
  • 113 likes
  • Account
  • 529157 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128079 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128079 Views
  • 74 replies
  • 12 likes

can't clear the play queue

In Spotify Premium I have a HUGE play queue and the application INSISTS on playing it. Playing one track from an artists area adds the entire contents to the queue. I have tried advancing tracks multiple times to clear it but it seems that the app ke...

  • Newbie
  • In Spotify Premium I have a HUGE play queue and the application INSISTS on playing it. Playing one track from an artists area adds the entire contents to the queue. I have tried advancing tracks mult...
  • 301 Views
  • 0 replies
  • 7 likes
  • Subscription
  • 301 Views
  • 0 replies
  • 7 likes

Vulnerability on prenium accounts subscription

Hi ,I don't know who to contact to showthe vulnerability, I would be happy to have an answer, thank you.

  • Casual Listener
  • Hi , I don't know who to contact to showthe vulnerability, I would be happy to have an answer, thank you.
  • OCZephyr
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Account
  • 243 Views
  • 2 replies
  • 0 likes

My facebook is linked to the wrong account

hello, I once logged in, and all my playlist, music, subs disappeared. Looks like my facebook is linked to a new account now.Here is the link to my old one : Profile Current profil You can see the username is just numbers... is there any way to get m...

  • Casual Listener
  • hello,   I once logged in, and all my playlist, music, subs disappeared. Looks like my facebook is linked to a new account now. Here is the link to my old one : Profile   Curr...
  • Midou
  • Casual Listener
  • 216 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 216 Views
  • 4 replies
  • 0 likes

Why doesn't Spotify Verify accounts made when people create accounts?

So I decided to create an account today on Spotify(I was looking for an alternative to BooTube for listening to music). However, when I entered in my email address, I received a: "This email has already been taken/being used(or whatever it says, I am...

  • Regular
  • So I decided to create an account today on Spotify(I was looking for an alternative to BooTube for listening to music). However, when I entered in my email address, I received a: "This email has alre...
  • NotYourName
  • Regular
  • 799 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Security
  • 799 Views
  • 4 replies
  • 0 likes

I cannot change the country

Hello, I have been trying to change the country. I got free user status and its not possbile, the country is locked and grayed out. I do not want to pay to change it.need help Thanks

  • Newbie
  • Hello,   I have been trying to change the country.  I got free user status and its not possbile, the country is locked and grayed out.    I do not want to pay to change it. ...
  • atom1989
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 260 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

We are a band called KIDS. We only have two records: "Rich Coast" and "Sink or Swim". there are other imposters working under the monicre "kids" that are on our profile. we would greatly appreciate the removal of these unwanted artists ASAP. Right On...

  • Newbie
  •  We are a band called KIDS. We only have two records: "Rich Coast" and "Sink or Swim". there are other imposters working under the monicre "kids" that are on our profile. we would greatly apprec...
  • Erkan_Yılmaz
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 150 Views
  • 1 replies
  • 0 likes

Roadblocked from Premium

This started last month in March. I had lost my debit card which was on file for my Premium account. I had it replaced the same day by the bank and updated my payment info in the mobile app. Everything seemed okay until I got an email from Spotify te...

  • Casual Listener
  • This started last month in March. I had lost my debit card which was on file for my Premium account. I had it replaced the same day by the bank and updated my payment info in the mobile app. Everythi...
  • Tompatterson1
  • Casual Listener
  • 251 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 251 Views
  • 4 replies
  • 0 likes

Spotify wont play while offline

I upgraded to premium last night, it does say Im premium i can see my playlist and saved songs but they wont play while offline.

  • Casual Listener
  • I upgraded to premium last night, it does say Im premium i can see my playlist and saved songs but they wont play while offline.
  • 139 Views
  • 0 replies
  • 0 likes
  • Premium
  • 139 Views
  • 0 replies
  • 0 likes

unable to access inbox

I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to see it.On my phone however, I can see the inbox bu...

  • Newbie
  • I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to...
  • 162 Views
  • 0 replies
  • 0 likes
  • Premium
  • 162 Views
  • 0 replies
  • 0 likes

Two Spotify Accounts

Hello Spotify Community,I would like to know how can I delete my first registered account using Facebook to sign-up?Thank You..Best Regards,RLO

  • Casual Listener
  • Hello Spotify Community, I would like to know how can I delete my first registered account using Facebook to sign-up? Thank You.. Best Regards, RLO
  • atom1989
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Premium Upgrade Query

I currently have a £4.99pm Unlimited account & am looking to upgrade to the £9.99pm Premium account.My monthly direct debit payment is due tomorrow & when I select upgrade from the spotify app I get the following message; You have 1 days left on your...

  • Newbie
  • I currently have a £4.99pm Unlimited account & am looking to upgrade to the £9.99pm Premium account. My monthly direct debit payment is due tomorrow & when I select upgrade from the spo...
  • Taylor
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family & existing accounts (UK)

Hi, Here in the UK I have a premium account, and have been using it happily for some time now. With the announcement of Spotify family I thought it was prime time to get my other half on board, so they can discover the wonders of Spotify as well, at ...

  • Music Fan
  • Hi,   Here in the UK I have a premium account, and have been using it happily for some time now. With the announcement of Spotify family I thought it was prime time to get my other half on b...
  • thewillgosling
  • Casual Listener
  • 4620 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4620 Views
  • 9 replies
  • 0 likes

Solved!! Spotify for android problem

Hi! I'm having a HUGE issue with my android tab (a Asus tf700) and my phone (Galaxy s3) and the latest version of spotify. After i installed the newest version and removed my old nothing will load! I "sign in" and get my playlist but if i try to load...

  • Casual Listener
  • Hi! I'm having a HUGE issue with my android tab (a Asus tf700) and my phone (Galaxy s3) and the latest version of spotify. After i installed the newest version and removed my old nothing will loa...
  • liveitup028
  • Newbie
  • 557 Views
  • 4 replies
  • 0 likes
  • 557 Views
  • 4 replies
  • 0 likes

Solved!! Dupe/Ghost account issues (facebook login vs email login)

When I started using spotify two years ago, I used to log in with Facebook, until around 3 months ago, when my credit card expired and then I started using TiDaL HiFi. Now I decided to go back to Spotify after trying tidal and I found this interestin...

  • Visitor
  • When I started using spotify two years ago, I used to log in with Facebook, until around 3 months ago, when my credit card expired and then I started using TiDaL HiFi. Now I decided to go back to Spo...
  • Pete
  • Roadie
  • 1058 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1058 Views
  • 8 replies
  • 0 likes

Account was merged with a friend's???

Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all my playlists had disappeared. I signed up for the ...

  • Newbie
  • Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all...
  • Pete
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Attaching account to Facebook

maybe this is already covered in a previous post and I can't find it... But at any rate:Apparently I have two accounts. I have one that's connected to my Facebook, using my Facebook name, and another account that I created which is where I have all o...

  • Newbie
  • maybe this is already covered in a previous post and I can't find it... But at any rate: Apparently I have two accounts. I have one that's connected to my Facebook, using my Facebook name, and ano...
  • atom1989
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

My Account has been disabled and Spotify never replies to my Case

Everytime I contact spotify they never answer my requestMy account has been disabled and I want to know the reasonI had to create a new account just to post this My Case Number: # 02738606

  • Regular
  • Everytime I contact spotify they never answer my request My account has been disabled and I want to know the reason I had to create a new account just to post this   My Case Number: # 0...
  • Pete
  • Roadie
  • 471 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Other
  • 471 Views
  • 9 replies
  • 0 likes

Solved!! Payed my premium, canceled my Facebookaccount - and NO i dont want to reactivate

Hi there, i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use. WTF! So i`ve chosen another mailadress. Please delete my old FB related Emailadress.... and transfer my subscript...

  • Regular
  • Hi there,   i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use.  WTF!  So i`ve chosen another mailadress....
  • phedaikin
  • Regular
  • 448 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 448 Views
  • 4 replies
  • 0 likes

Spotify subscription

I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now. What do I do? Thanks for helpingJonathan

  • Regular
  • I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now.   What do I do?   Thanks for...
  • atom1989
  • Community Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 3 replies
  • 0 likes

Solved!! Tangled Accounts

Spotify Case # 01664797: I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name in the top right corner, but it is not my Spotify accou...

  • Casual Listener
  • Spotify Case # 01664797: I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name&nb...
  • Pete
  • Roadie
  • 905 Views
  • 17 replies
  • 0 likes
  • 905 Views
  • 17 replies
  • 0 likes