Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
83483 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
659312 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
741034 Views
18 replies
29 likes
So, I got the biggest family package I could get, but only one person I invited in my family is actually using it. So, I cancelled the invites, but now I need to downgrade so I'm not paying for five when I'm only using two. How is this possible? I tr...
So, I got the biggest family package I could get, but only one person I invited in my family is actually using it. So, I cancelled the invites, but now I need to downgrade so I'm not paying for five ...
Spotify Star
832 Views
1 replies
1 likes
Tried to pay 10€ with paysafecard today because my abo will end tomorow and my account is not extended. Problem is that i forgot my email password and cant send a support-email....Now my offline-saved music is away tomorow, very great!
Tried to pay 10€ with paysafecard today because my abo will end tomorow and my account is not extended. Problem is that i forgot my email password and cant send a support-email.... Now my offline-sa...
Spotify Star
926 Views
1 replies
0 likes
I bought a Spotify E-Card on the Spotify Website. My payment was accepted and I got an e-mail with the redeem link, but when I click on that link and try to activate the code it just sais that the code is not working. Shall I wait a few hours or what...
I bought a Spotify E-Card on the Spotify Website. My payment was accepted and I got an e-mail with the redeem link, but when I click on that link and try to activate the code it just sais that the co...
Newbie
710 Views
8 replies
0 likes
Hi, I signed up for Spotify premium in the USA. Then they made it available in Chile, where I live. I cannot change the country to Chile because when it asks for credit card payment it says the postal code is not valid. Also there appears to be no wa...
Hi, I signed up for Spotify premium in the USA. Then they made it available in Chile, where I live. I cannot change the country to Chile because when it asks for credit card pa...
Spotify Star
215 Views
1 replies
0 likes
I would like to permanently deactivate myFB account due to my career and privacy concerns. However, when I tried to deactivate it I could no longer log into Spotify. How do I separate the two without losing my Playlists and information?
I would like to permanently deactivate myFB account due to my career and privacy concerns. However, when I tried to deactivate it I could no longer log into Spotify. How do I separate the two without...
Spotify Star
228 Views
1 replies
0 likes
Gibt es bei Spotify Premium eine Kündigungsfrist oder ist sie sobald ich kündige gültig? Und falls ich vor Ablauf meines Premium Abos kündige bleibt mir dann bis zu vorher vereinten Datum Premium erhalten?
Gibt es bei Spotify Premium eine Kündigungsfrist oder ist sie sobald ich kündige gültig? Und falls ich vor Ablauf meines Premium Abos kündige bleibt mir dann bis zu vorher vereinten Datum Premium e...
668 Views
0 replies
0 likes
Hello I recently subscribed to spotify premium and I have revived the billing with an invoice code, I have been waiting roughly about 24 hours and it still says I'm on a free account, do I need to enter the code into somewhere or is there something e...
Hello I recently subscribed to spotify premium and I have revived the billing with an invoice code, I have been waiting roughly about 24 hours and it still says I'm on a free account, do I need to en...
Spotify Star
1307 Views
5 replies
0 likes
I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for offline use but the other two refuse. I have Available Offline turned on f...
I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for...
Newbie
128332 Views
7 replies
13 likes
HiI have changed my bank and my bankcard and have tried to change this through my Spotify account, but it has not gone through. Now I have five days left to use it before it's closed. What do I have to do to keep my account? RegardsInger
Hi I have changed my bank and my bankcard and have tried to change this through my Spotify account, but it has not gone through. Now I have five days left to use it before it's closed. What do I hav...
Spotify Star
160 Views
1 replies
0 likes
Hi guys, my name is Theo and i don't know if thats relevant, but im from germany. I bought a 10 euro giftcard yesterday, because i wanted to upgrade to premium. Today i typed in the number on the back of the card and it says that the number has been ...
Hi guys, my name is Theo and i don't know if thats relevant, but im from germany. I bought a 10 euro giftcard yesterday, because i wanted to upgrade to premium. Today i typed in the numbe...
Spotify Star
251 Views
3 replies
0 likes
So, I'm gonna be as complete as I can be: I made an account a few years back, using my existing facebook-account. I always buy prepaid premium, which is relevant later. It all works perfectly! 1135788505 is the account number, if I'm not mistaken. I ...
So, I'm gonna be as complete as I can be: I made an account a few years back, using my existing facebook-account. I always buy prepaid premium, which is relevant later. It all works perfec...
Casual Listener
421 Views
2 replies
0 likes
Why does the NUS student discount link not work? Im trying to purchase premium with my NUS card to get 50% off but I cant get it to work
Why does the NUS student discount link not work? Im trying to purchase premium with my NUS card to get 50% off but I cant get it to work
Spotify Star
233 Views
2 replies
0 likes
So I signed up for a 30 day free premium trial a couple of days ago, but there has immediately been a £9.99 charge to my credit card! Is there any way of contacting Spotify directly about this???
So I signed up for a 30 day free premium trial a couple of days ago, but there has immediately been a £9.99 charge to my credit card! Is there any way of contacting Spotify directly about this???
Spotify Star
164 Views
1 replies
0 likes
I got a bill form Spotify for $239 I don't know what the heck that's for but my paypal account caught it and they stopped it and I'm cancelling no way to call them to find out.
I got a bill form Spotify for $239 I don't know what the heck that's for but my paypal account caught it and they stopped it and I'm cancelling no way to call them to find out.
Spotify Star
175 Views
1 replies
0 likes
My account is not working. Besides I am not able to make use of the 5.99 offer and have to pay the 7.99 offer. Please advise. As soon as I activate my premium account the phone got connected with Itunes store, the fact that I sign in using my faceboo...
My account is not working. Besides I am not able to make use of the 5.99 offer and have to pay the 7.99 offer. Please advise. As soon as I activate my premium account the ...
Spotify Star
407 Views
7 replies
0 likes
I want my account deleted. I want the payments to stop. I can't get access to the email, nor will it let me enter my password. I want everything to do with my account deleted. It's linked through facebook
I want my account deleted. I want the payments to stop. I can't get access to the email, nor will it let me enter my password. I want everything to do with my account deleted. It's linked through fac...
Spotify Star
265 Views
1 replies
0 likes
Hi there. I've been having troubles about a week ago to log in into my Spotify account. On my desktop app, on OS X, I get 410 error, but I can't find out a solution for this. Also I tried to login on the webpage but I get an error with Username or Pa...
Hi there. I've been having troubles about a week ago to log in into my Spotify account. On my desktop app, on OS X, I get 410 error, but I can't find out a solution for this. Al...
Spotify Star
279 Views
5 replies
0 likes
Hola a todos!! Mi duda es la siguiente: He comprado una subscripción de 3 meses por 0,99€, lo cuál me parece muy económico, pero no quiero que dentro de 3 meses me comiencen a cobrar 9,99€. ¿Si cancelo la subscripción ahora me retiran inmediatamente ...
Hola a todos!! Mi duda es la siguiente: He comprado una subscripción de 3 meses por 0,99€, lo cuál me parece muy económico, pero no quiero que dentro de 3 meses me comiencen a c...
Spotify Star
175 Views
1 replies
0 likes
Hello, I would like to delete my fb account and start using Spotify (Premium version) by logging in via email and password instead of fb. It seems to be very complex and long process to have that changed and in fact Spotify team has to do it (you can...
Hello, I would like to delete my fb account and start using Spotify (Premium version) by logging in via email and password instead of fb. It seems to be very complex and long process to have that cha...
Spotify
349 Views
4 replies
0 likes
And after two days trying... no way. See attached. The message is in Spanish but says that something went wrong... Please advice.
And after two days trying... no way. See attached. The message is in Spanish but says that something went wrong... Please advice.
Spotify Star
154 Views
1 replies
0 likes
