Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Accounts mixed up?

When I log in on Spotify (with my facebookaccount) I don't see my own account but the account of a friend of mine. He has a spotify premium account. Sometimes I used his account. Ofcourse with permission.It looks like my facebookaccount is linked to ...

  • Newbie
  • When I log in on Spotify (with my facebookaccount) I don't see my own account but the account of a friend of mine. He has a spotify premium account. Sometimes I used his account. Ofcourse with permis...
  • meahtenoha
  • Spotify
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
  • 448 Views
  • 1 replies
  • 0 likes

Please Help! All playlists and premium magically disappeared.

So I was messing around with my spotify settings yesterday and I honestly dont know what I did but I got disconnected from spotify and upon logging back in all my playlists, saved music and premium were all gone! Its weird because I can search my use...

  • Casual Listener
  • ...ere all gone! Its weird because I can search my username and see all my public playlists on the profile page. Please help! These ad's are killing me!
  • erm5349
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • Windows
  • 249 Views
  • 2 replies
  • 0 likes

Why can't my premium account work on my iPod

I have my original spotify account on my iPhone and I installed spotify on my iPod 5 generation and it won't work as premium it doesn't let me listen to it offline its says error or try again I only have my account logged onto my iPhone and iPod. How...

  • Newbie
  • I have my original spotify account on my iPhone and I installed spotify on my iPod 5 generation and it won't work as premium it doesn't let me listen to it offline its says error or try again I only ...
  • meahtenoha
  • Spotify
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 188 Views
  • 1 replies
  • 0 likes

Helpppppp

I have subscribed to premium and accident deleted the app now I can't log in or remember any of my emails addressesHow can.i sort this

  • Newbie
  • I have subscribed to premium and accident deleted the app now I can't log in or remember any of my emails addresses How can.i sort this
  • meahtenoha
  • Spotify
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

Connect on all devices not working

HI, I've tweeted @spotifyCares about this but got no reply. So hopefully my post here will get an answer. Spotify has suddenly stopped connecting on all my devices. iPad, iPhone, PC, Mac and even the Web Player in all browsers. I thought it might hav...

  • Casual Listener
  • HI, I've tweeted @spotifyCares about this but got no reply. So hopefully my post here will get an answer. Spotify has suddenly stopped connecting on all my devices. iPad, iPhone, PC, Mac and even the...
  • safffalee
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Account
  • 360 Views
  • 2 replies
  • 0 likes

I can't activate my premium account :( What do I do?

I payed using my debt/atm card and I was notified that it has already been charged but I still cant activate my acct. I already reinstalled and did the usuall measure but still nothing

  • Newbie
  • I payed using my debt/atm card and I was notified that it has already been charged but I still cant activate my acct. I already reinstalled and did the usuall measure but still nothing 😞
  • Daniel
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

no me hicieron válida la oferta.

Contraté premium por la oferta de 3 meses por 29mxn. Pero no me la hicieron válida y me aplicaron el costo de $99 por un mes. Nunca he tenido premium anteriormente.

  • Newbie
  • Contraté premium por la oferta de 3 meses por 29mxn. Pero no me la hicieron válida y me aplicaron el costo de $99 por un mes. Nunca he tenido premium anteriormente.
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Problem Applying Student Discount after Verification

I've gone to the student discount verification page and it says I've been verified. Then it says click here to start using the discount. When I click on it then it takes me back to my account page and the subscription details reflect the $9.99 cost. ...

  • Visitor
  • I've gone to the student discount verification page and it says I've been verified. Then it says click here to start using the discount. When I click on it then it takes me back to my account page an...
  • MattSuda
  • Spotify Star
  • 613 Views
  • 10 replies
  • 1 likes
  • Premium
    Subscription
  • 613 Views
  • 10 replies
  • 1 likes

Telia to Movistar

Hey, I've always been using Spotify through my mobile subsrciption to Telia in Denmark. Now, I'm going to Spain for an unknown period of time and want to bring Spotify with me. Can I just switch to Movistar in Spain without losing any of my playlists...

  • Newbie
  • Hey,   I've always been using Spotify through my mobile subsrciption to Telia in Denmark. Now, I'm going to Spain for an unknown period of time and want to bring Spotify with me. Can I just sw...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 233 Views
  • 2 replies
  • 0 likes

Duplicate accounts, can they be merged?

Hello, I have just discovered that I have two accounts. One is kmjones77 and the other is kenjones12345. I have been using kenjones12345 for the few months. Today I logged into the old account kmjones77 and I linked it Facebook which seems to have de...

  • Music Fan
  • Hello,   I have just discovered that I have two accounts. One is kmjones77 and the other is kenjones12345. I have been using kenjones12345 for the few months. Today I logged into the old accou...
  • MattSuda
  • Spotify Star
  • 266 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! over.payment

I have been charged..7 times. from. December 6.

  • Casual Listener
  • I have been charged..7 times. from. December 6.
  • MattSuda
  • Spotify Star
  • 382 Views
  • 2 replies
  • 0 likes
  • Premium
  • 382 Views
  • 2 replies
  • 0 likes

Account has been messed up for a while

I have created this account with spotify and have had no end of problems. But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly. All my play lists, all my songs and even my premium. All b...

  • Regular
  • I have created this account with spotify and have had no end of problems.   But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly...
  • MattSuda
  • Spotify Star
  • 441 Views
  • 9 replies
  • 0 likes
  • 441 Views
  • 9 replies
  • 0 likes

Solved!! subscriptions

Hi, can i obtein with prepay cards of google play or iTunes spotify premium?

  • Casual Listener
  • Hi, can i obtein with prepay cards of google play or iTunes spotify premium?
  • MattSuda
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Solved!! Hiding my email from my public profile

How do I hide my email from my public profile? I don't want it shown, but I don't see anything to hide it. And I mean on here, this website, not regular Spotify. Thank you. Also, if this is in the wrong category, please tell me and I'll move it, or a...

  • Casual Listener
  • How do I hide my email from my public profile? I don't want it shown, but I don't see anything to hide it. And I mean on here, this website, not regular Spotify. Thank you. 🙂   Also, i...
  • MattSuda
  • Spotify Star
  • 13514 Views
  • 3 replies
  • 0 likes
  • Account
  • 13514 Views
  • 3 replies
  • 0 likes

Solved!! 7 day trial ending how do u cancel ?

My 7 day trial.ends tomorrow. But how do I cancel for good ?

  • Newbie
  • My 7 day trial.ends tomorrow. But how do I cancel for good ?
  • MattSuda
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 749 Views
  • 1 replies
  • 0 likes

Solved!! Allowing discounted price for high schoolers

Why is spotify premium not offered for a discounted price for high schoolers like it is for college students? My parents will not pay $10 a month for my music services, so I have to pay for spotiy premium myself. I think spotify should expand this po...

  • Regular
  • Why is spotify premium not offered for a discounted price for high schoolers like it is for college students?  My parents will not pay $10 a month for my music services, so I have to pay for spo...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Student Discount for Premium

everytime it click get premium on student discount page I am to sent to recieve the discount but instead sent to spotify account page that does not correlate to the discount but trys to charge me $9.99. Will somebody fix this!

  • Casual Listener
  • everytime it click get premium on student discount page I am to sent to recieve the discount but instead sent to spotify account page that does not correlate to the discount but trys to charge me $9....
  • stickupkid95
  • Newbie
  • 406 Views
  • 5 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 406 Views
  • 5 replies
  • 1 likes

I've updated my spotify premium and it won't activate after a week?

I've recently used the vodaphone 4G plan to update my spotify account to premium, however it has not activated yet regardless of me waiting a week and logging out and back into my account and whenever I try and play music it's telling me I need to up...

  • Newbie
  • I've recently used the vodaphone 4G plan to update my spotify account to premium, however it has not activated yet regardless of me waiting a week and logging out and back into my account and wheneve...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

I have 2 Spotify Premium accounts that keep linking up on separate devices

I have 2 monthly subscription Spotify Premium accounts - One for my use, one for my kids. I did this so we can both use Spotify simultaneously. Unfortunately, because my iPhone, MacBook Pro and iPad are all connected devices, whoever is using their a...

  • Newbie
  •   I have 2 monthly subscription Spotify Premium accounts - One for my use, one for my kids. I did this so we can both use Spotify simultaneously.   Unfortunately, because my iPhone, MacB...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 216 Views
  • 1 replies
  • 0 likes