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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398557 Views
  • 948 replies
  • 107 likes
  • Account
  • 398557 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171533 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171533 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99111 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99111 Views
  • 68 replies
  • 10 likes

Wrong payment amount

I use my NUS card to get a discounted rate for my Premium subscription, the card was due to expire but I was purchased a new one and updated my card details here but I have been charged the full amount this month. Any ideas who I contact to get a ref...

  • Newbie
  • I use my NUS card to get a discounted rate for my Premium subscription, the card was due to expire but I was purchased a new one and updated my card details here but I have been charged the full amou...
  • meahtenoha
  • Spotify
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Shared playlists do not appear

Hi everyone, unfortunately, any shared playlists don't appear in my dashboard and I don't get notifications either. I checked all settings and everything should be fine. Can you please let me know how we can solve this? Thanks.

  • Newbie
  • Hi everyone,  unfortunately, any shared playlists don't appear in my dashboard and I don't get notifications either. I checked all settings and everything should be fine. Can you please l...
  • meahtenoha
  • Spotify
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify cancelled my subscription yet charged me twice?

my monthly subscription ended today. like I always do I went to renew it. premium never activated. I later recieved an email saying that my payment couldn't be taken and my subscription was cancelled, though my bank account shows a lovely $28 charge ...

  • Regular
  • my monthly subscription ended today. like I always do I went to renew it. premium never activated. I later recieved an email saying that my payment couldn't be taken and my subscription was cancelled...
  • meahtenoha
  • Spotify
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Empty account...!!!! Please help...

Please help me...I can log in to Spotify with my emailadres (that I use for Facebook: but than I get an empty account.. Normally I still have my old account with all my playlists (2 public playlists) because a friend can see it online.. it shows my u...

  • Casual Listener
  • Please help me... I can log in to Spotify with my emailadres (that I use for Facebook: but than I get an empty account.. Normally I still have my old account with all my playlists (2 public p...
  • Pricilla
  • Spotify
  • 298 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 298 Views
  • 6 replies
  • 0 likes

cant logon with ipone 5

can't login on iphone 5. have changed password and still can't login. have also did a clean installation still cant login. can anyone help

  • Newbie
  • can't login on iphone 5. have changed password and still can't login. have also did a clean installation still cant login. can anyone help
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Login
  • 147 Views
  • 1 replies
  • 0 likes

Bought spotify premium yesterday and it is not working

Hi, I paid for spotify premium yesterday and it is not working on any of my devices (computer, iphone, ipad). I uninstalled and reinstalled the app on all the devices, and logged in and out multiple times on all devices as well. I also tried staying ...

  • Newbie
  • Hi,   I paid for spotify premium yesterday and it is not working on any of my devices (computer, iphone, ipad). I uninstalled and reinstalled the app on all the devices, and logged in and out ...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

spotify won't let me change to a student discount

I initially had a normal premium account on spotify. Since then, I have started college, but spotify won't let me have that option. does anybody have any idea how to make this change?

  • Newbie
  • I initially had a normal premium account on spotify. Since then, I have started college, but spotify won't let me have that option. does anybody have any idea how to make this change? 
  • user-removed
  • Not applicable
  • 9931 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
  • 9931 Views
  • 6 replies
  • 3 likes

Help please! Log in doesn't work!

Hello so I got a new phone and when trying to log in it say I must do it through Facebook. I don't have a Facebook anynore due to personal reasons. How can I chang it from Facebook to just email?Thanks!

  • Newbie
  • Hello so I got a new phone and when trying to log in it say I must do it through Facebook. I don't have a Facebook anynore due to personal reasons. How can I chang it from Facebook to just email? Th...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Can't change country (yes, same as other people)

Yes, I already wrote to support. I've been leaving in Slovenia for the past 4 months, never had a problem. Today spotify shows up telling me the country I am in doesn't match the one on my profile. Ok, I said, let's go update my profile it will get n...

  • Newbie
  • Yes, I already wrote to support.   I've been leaving in Slovenia for the past 4 months, never had a problem. Today spotify shows up telling me the country I am in doesn't match the one on my p...
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 256 Views
  • 1 replies
  • 0 likes

Unidays Student Account

Hi there,I just made an "Unidays Account" like one hour ago, but the 5€ Premium Account doesnt work for me... it always give me a read headline information, that this service does not work for me. But i don't know why. I am verified at "Unidays" unti...

  • Newbie
  • Hi there, I just made an "Unidays Account" like one hour ago, but the 5€ Premium Account doesnt work for me... it always give me a read headline information, that this service does not work for me...
  • MattSuda
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Recover deleted starred playlist

Hi, i've deleted all the songs in my playlist "starred" yesterday evening and I'm really sad and want it back. Can somebody help me? My wife is going berserk.

  • Casual Listener
  • Hi, i've deleted all the songs in my playlist "starred" yesterday evening and I'm really sad and want it back. Can somebody help me? 😞 My wife is going berserk.
  • MattSuda
  • Spotify Star
  • 6376 Views
  • 18 replies
  • 1 likes
  • 6376 Views
  • 18 replies
  • 1 likes

Updating credit card info

I am trying to update my credit card information and Spotify continually bumps on my postal code saying it is not the correct postal code for my area. It is the same postal code on my account and is in fact correct for my area. Because of this it wil...

  • Casual Listener
  • I am trying to update my credit card information and Spotify continually bumps on my postal code saying it is not the correct postal code for my area.  It is the same postal code on my account a...
  • MattSuda
  • Spotify Star
  • 339 Views
  • 4 replies
  • 0 likes
  • 339 Views
  • 4 replies
  • 0 likes

Solved!! Deleted four years worth of tracks

Hello, Firstly, apologies for starting a new thread, I know there are suitable one's already such as here but I don't seem to be able to reply to them. A "practical joker" in my office decided to delete all the songs out of my biggest playlist which ...

  • Regular
  • Hello,   Firstly, apologies for starting a new thread, I know there are suitable one's already such as here but I don't seem to be able to reply to them.   A "practical joker" in my off...
  • MattSuda
  • Spotify Star
  • 581 Views
  • 12 replies
  • 0 likes
  • 581 Views
  • 12 replies
  • 0 likes

Solved!! Censored Artists

Hi, I am from Germany and I am aware of the fact that there are albums of certain artists that are put on index here so they can't be sold to kids and youths. Now that I am no youth anymore for quite several years - why does Spotify restrict me from ...

  • Visitor
  • Hi,   I am from Germany and I am aware of the fact that there are albums of certain artists that are put on index here so they can't be sold to kids and youths. Now that I am no youth anymor...
  • MattSuda
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Account
  • 650 Views
  • 3 replies
  • 0 likes

Disconnecting Facebook

Hello, I wish to delete my facebook account, but then I am not able to log in to Spotify. I do not wish to delete my Spotify account and start over with playlists, etc. There must be an easy was to remove my Facebook profile and just have a normal lo...

  • Newbie
  • Hello, I wish to delete my facebook account, but then I am not able to log in to Spotify.  I do not wish to delete my Spotify account and start over with playlists, etc.  There must be an e...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 3 replies
  • 0 likes

Can't cancel subscription because I'm linked to facebook

Hey, so I'm canceling my subscription to save money. I get to the last step where it has me enter my password to cancel the subscription, and it says I have the wrong password. I am connected to facebook, so I try that password. No luck. I try reseti...

  • Newbie
  • Hey, so I'm canceling my subscription to save money.    I get to the last step where it has me enter my password to cancel the subscription, and it says I have the wrong password. I am co...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 210 Views
  • 2 replies
  • 0 likes

Unable to change payment info

My card expired. I'd like to update the info. But the website didn't let me. I clicked 'change' button on the account info page. It showed me this page asking for ZIP code. I inputted the correct ZIP then click 'change' button again. It showed me thi...

spotify1.jpg spotify2.jpg
  • Regular
  • My card expired. I'd like to update the info. But the website didn't let me.   I clicked 'change' button on the account info page. It showed me this page asking for ZIP code.   ...
  • palowski
  • Casual Listener
  • 537 Views
  • 8 replies
  • 0 likes
  • Account
  • 537 Views
  • 8 replies
  • 0 likes

Spotify isnt premium anymore

Can someone please help! I opened my spotify and it won't let me choose a song. My accouny isnt premium anymore!!! It keeps telling me to buy premium. HELP!!!

  • Newbie
  • Can someone please help! I opened my spotify and it won't let me choose a song. My accouny isnt premium anymore!!! It keeps telling me to buy premium. HELP!!!
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Facebook sign up

How to delete Facebook and keep premium?

  • Casual Listener
  • How to delete Facebook and keep premium?
  • Ashleighgoodner
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • Other
  • 358 Views
  • 2 replies
  • 0 likes

Solved!! Send Message to all Followers

Hello all Spotifyers! I wonder how to send a message to all my followers inbox insted of press share, send to and just send to one and one? Thankfull for your help // Martin

  • Newbie
  • Hello all Spotifyers! I wonder how to send a message to all my followers inbox insted of press share, send to and just send to one and one?   Thankfull for your help // Martin
  • MattSuda
  • Spotify Star
  • 4634 Views
  • 1 replies
  • 0 likes
  • Other
  • 4634 Views
  • 1 replies
  • 0 likes