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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8667 Views
  • 1 replies
  • 9 likes
  • Security
  • 8667 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477494 Views
  • 979 replies
  • 111 likes
  • Account
  • 477494 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209700 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209700 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119759 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119759 Views
  • 72 replies
  • 12 likes

Solved!! Device password

Hello spotify users, I just saw that the ps4 had an update for spotify so I tried to log in. I realize I had an facebook linked account that didnt' have an user name and password. I found the user name 121********* but when i went to set password I n...

  • Regular
  • Hello spotify users,   I just saw that the ps4 had an update for spotify so I tried to log in. I realize I had an facebook linked account that didnt' have an user name and password. I fou...
  • mvromen
  • Casual Listener
  • 807 Views
  • 13 replies
  • 0 likes
  • Account
    Free
  • 807 Views
  • 13 replies
  • 0 likes

subscription

I have updated my account details, however I've gone back into my account and it's not up dated even though I was told my update was successful?Can you explain why this is and how I can rectify it to continue using spotify. Thanks Els

  • Casual Listener
  • I have updated my account details,  however I've gone back into my account and it's not up dated even though I was told my update was successful? Can you explain why this is and how I can recti...
  • Elsb4006
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 247 Views
  • 2 replies
  • 0 likes

Solved!! How in HELL Do I Cancel 7-Day Free Trial Premium?!

I accidentally pressed something on my phone and now it says I am signed up for 7-Day Free Trial. It says if I don't cancel in 7 days, I will be charged. How in HELL Do I Cancel Free Trial Premium?! There is no "Cancel" button anywhere. Not on my pho...

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  • Newbie
  •   I accidentally pressed something on my phone and now it says I am signed up for 7-Day Free Trial.  It says if I don't cancel in 7 days, I will be charged.  How in HELL Do I Cancel F...
  • gsantos
  • Casual Listener
  • 967 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 967 Views
  • 2 replies
  • 0 likes

Change the billingdate

I am normally billed around the 25th. However i want to be billed around the first. Is it possible to change the date? Will it work if i just unsubscribe and then resubscribe may 1st?

  • Regular
  • I am normally billed around the 25th. However i want to be billed around the first. Is it possible to change the date? Will it work if i just unsubscribe and then resubscribe may 1st?
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Delete erroneous account

Please delete this account. Someone signed up with my e-mail address but it was not me. If I was ever to use Spotify myself I would want to use my own username.

  • Newbie
  • Please delete this account. Someone signed up with my e-mail address but it was not me. If I was ever to use Spotify myself I would want to use my own username.
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
  • 136 Views
  • 1 replies
  • 0 likes

Premium account is gone

Are there any solution from Spotify to solve the problem?

  • Visitor
  • Are there any solution from Spotify to solve the problem?
  • MattSuda
  • Spotify Star
  • 180 Views
  • 2 replies
  • 0 likes
  • Premium
  • 180 Views
  • 2 replies
  • 0 likes

Dual Accounts - Cannot Cancel

Hi All, I want to cancel my Spotify Premium but I don't remember my password. When I go to reset password, it tells me I am connected via Facebook. When I log in via Facebook, the account screen tells me I am on a free account and have no subscriptio...

  • Newbie
  • Hi All,   I want to cancel my Spotify Premium but I don't remember my password. When I go to reset password, it tells me I am connected via Facebook. When I log in via Facebook, the account sc...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

NUS Discount Not working

Hi,When I go to spotify.com/nus and try to use NUS Extra to get the subscription, it just redirects me to the Account page and there's no option to enter my NUS card number. Please advise Thank you

  • Newbie
  • Hi, When I go to spotify.com/nus and try to use NUS Extra to get the subscription, it just redirects me to the Account page and there's no option to enter my NUS card number.   Please advis...
  • MattSuda
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Student discount!

Is there a way that I could change my original premium plan to the student discount premium plan?

  • Newbie
  • Is there a way that I could change my original premium plan to the student discount premium plan?
  • MattSuda
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium
  • 275 Views
  • 1 replies
  • 0 likes

Paid 99p for 3 months trial and they charged me after that

I never agreed to charge me I paid 99p for 3 months and then after them 3 months they charged me £9.99 without me even knowing I would like my money back

  • Newbie
  • I never agreed to charge me I paid 99p for 3 months and then after them 3 months they charged me £9.99 without me even knowing I would like my money back
  • MattSuda
  • Spotify Star
  • 374 Views
  • 2 replies
  • 0 likes
  • Premium
  • 374 Views
  • 2 replies
  • 0 likes

Locked out of Account

xD

  • Newbie
  • xD
  • MattSuda
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 637 Views
  • 1 replies
  • 0 likes

Account Deletion Team Unresponsive

Spotify,I opened a case on March 17th to delete my account but I HAVE NOT recieved any sort of response to this. I have today put in a new request. I would like to request that this be reviewed immediatly.

  • Visitor
  • Spotify, I opened a case on March 17th to delete my account but I HAVE NOT recieved any sort of response to this.  I have today put in a new request.  I would like to request that this be ...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 1 likes
  • Account
  • 186 Views
  • 1 replies
  • 1 likes

how i stop my subscription 49 kr for month

I have the same problem I try to get in contact with spotify support but they don´t care, what i do.Same body can help me please. Why is so **bleep**ing dificult go out and so easy to go inEdwin Mira

  • Casual Listener
  • I have the same problem I try to get in contact with spotify support but they don´t care, what i do. Same body can help me please. Why is so **bleep**ing dificult go out and so easy to go in Edwi...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Problems with cancelling subscription!

Hi. I paid for the 3 month trial, 3 months ago. Tonight I tried to cancel this trial to avoid my paypal being charged and I supposedly missed the cancel by a matter of minutes due to problems with actually cancelling it itself. My paypal was charged ...

  • Casual Listener
  • Hi. I paid for the 3 month trial, 3 months ago. Tonight I tried to cancel this trial to avoid my paypal being charged and I supposedly missed the cancel by a matter of minutes due to problems with ac...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 228 Views
  • 3 replies
  • 0 likes

Payment

I bought spotify premium 12.99 for ONE month .Why??? I read it was 0.99 € forTHE first three months and than 9.99.I did IT by the spotify app

  • Newbie
  • I bought spotify premium 12.99 for ONE month . Why??? I read it was 0.99 € for THE first three months and than 9.99. I did IT by the spotify app
  • MattSuda
  • Spotify Star
  • 168 Views
  • 2 replies
  • 0 likes
  • Premium
  • 168 Views
  • 2 replies
  • 0 likes

Wrong email address associated with account

I login to Spotify using my Facebook credentials. However, when I view my Spotify account online, an old email address that I no longer have access to is associated with the account. When I try to change that email address to my current one, it says ...

  • Newbie
  • I login to Spotify using my Facebook credentials. However, when I view my Spotify account online, an old email address that I no longer have access to is associated with the account. When I try to ch...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 182 Views
  • 1 replies
  • 0 likes

30 days free premium

Hey,I just subscriped to Spotify Premium and clicked the 30 days free premium. Suddenly I had to pay 9,99€ via Paypal and I cant use the 30 days for free.I wanted to use the free Premium but now I ended up paying.How can I still use the 30 days for f...

  • Newbie
  • Hey, I just subscriped to Spotify Premium and clicked the 30 days free premium. Suddenly I had to pay 9,99€ via Paypal and I cant use the 30 days for free. I wanted to use the free Premium but now ...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I have a premium account. I would like to ad my daughter but can not figure out where to change to a family plan

  • Newbie
  • I have a premium account.  I would like to ad my daughter but can not figure out where to change to a family plan
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

Upgrading to Student Account

I currently have premium and have been trying to get the student account. I know it's possible because Spotify has step-by-step instructions on how to do it, but even after logging out on all my accounts it keeps saying "Sorry, you cannot sign up for...

  • Newbie
  • I currently have premium and have been trying to get the student account. I know it's possible because Spotify has step-by-step instructions on how to do it, but even after logging out on all my acco...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 2 replies
  • 0 likes
  • Premium
  • 186 Views
  • 2 replies
  • 0 likes

Premium account hacked

Hi, Early last week i lost access to my premium account, and when I click "forgotten password", I no longer recieve a mail with the password reset, leading me to think that my account has been hijacked/hacked. I have sendt in an request for help thro...

  • Newbie
  • Hi,   Early last week i lost access to my premium account, and when I click "forgotten password", I no longer recieve a mail with the password reset, leading me to think that my account has be...
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 147 Views
  • 1 replies
  • 0 likes