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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76322 Views

28 replies

0 likes

  • 76322 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94164 Views

9 replies

2 likes

Account
Login
  • 94164 Views
  • 9 replies
  • 2 likes

Solved!! Deleting account

hi my husband and I have account through our facebook now he wants to take facebook out of the account and use his email instead of facebook. Because he has one to many songs saved and doesn't want to go through the hassle of starting over what shoul...

Newbie

hi my husband and I have account through our facebook now he wants to take facebook out of the account and use his email instead of facebook. Because he has one to many songs saved and doesn't want t...

MattSuda

Spotify Star

277 Views

1 replies

0 likes

Account
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Urgent - song added to my profile as new relaese - not me!

**URGENT - Please help me - problem with my music page** My name is Andrew Foster and this is my Spotify URL https://play.spotify.com/artist/4PYrTKYK4fP977bNXF57pO I have received messages from followers of music as they have had a new release notifi...

Newbie

  **URGENT - Please help me - problem with my music page**   My name is Andrew Foster and this is my Spotify URL https://play.spotify.com/artist/4PYrTKYK4fP977bNXF57pO   I ha...

MattSuda

Spotify Star

336 Views

1 replies

0 likes

Other
  • 336 Views
  • 1 replies
  • 0 likes

Incorrect charge

I canceled my free three month premium subscription last night on the 19th and it didn't expire until the 20th and I'm still being charged 9.99. How do I go about getting this fixed

Casual Listener

I canceled my free three month premium subscription last night on the 19th and it didn't expire until the 20th and I'm still being charged 9.99. How do I go about getting this fixed

evcalibur

Casual Listener

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes

Solved!! i want back my account free

hi, im been using free spoty then i change for year more or less of premium and now i want to come back to free spoty. is it possible??

Newbie

hi, im been using free spoty then i change for year more or less of premium and now i want to come back to free spoty. is it possible??    

MattSuda

Spotify Star

347 Views

1 replies

0 likes

Account
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Two Spotify Premium + two kids into Spotify Family...?

Dear Spotify! My husband and I try right now to convert our two different Spotify Premium subscriptions into one Spotify Family with 4 subscribers (mum, dad and two kids). My husband did this change from his account. So he's safe. Also the kids are s...

Visitor

Dear Spotify!   My husband and I try right now to convert our two different Spotify Premium subscriptions into one Spotify Family with 4 subscribers (mum, dad and two kids). My husband did thi...

MattSuda

Spotify Star

576 Views

3 replies

0 likes

Subscription
  • 576 Views
  • 3 replies
  • 0 likes

My spotify premium isn't working

Sa I've had premium for a couple of months now, but today it suddenly said that I was not premium user. I have paied and everything should be normal but it just doesn't work. I tried to sign out and in. And I tried to uninstall the app and than insta...

Newbie

Sa I've had premium for a couple of months now, but today it suddenly said that I was not premium user. I have paied and everything should be normal but it just doesn't work. I tried to sign out and ...

MattSuda

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Can't login on iPad Air 2 through Facebook

I am a premium subscriber and login through my Facebook account. I have a recently purchased iPad Air 2 and when I try to login to Spotify I get the following message: Login failedError: com.facebook.sdk, 5 I am able to login to my Facebook account. ...

Newbie

I am a premium subscriber and login through my Facebook account. I have a recently purchased iPad Air 2 and when I try to login to Spotify I get the following message:   Login failed Error: c...

MattSuda

Spotify Star

321 Views

1 replies

0 likes

Login
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Urgent!! disable account!!!!!

I created a premium account with a temporary email. I can not remember the password to disable the account, and when I try to reset it I do not receive any email.

Newbie

I created a premium account with a temporary email. I can not remember the password to disable the account, and when I try to reset it I do not receive any email.

MattSuda

Spotify Star

316 Views

1 replies

0 likes

Account
Premium
  • 316 Views
  • 1 replies
  • 0 likes

On regular subscription when I am a student, got charged yesterday

After my free trial I was charged £9.99 yesterday for my first month. As a student I really cannot afford this. I would be happy to do the student subscription, so is it possible for spotify to reimburse me the money and put me on the student deal of...

Newbie

After my free trial I was charged £9.99 yesterday for my first month. As a student I really cannot afford this. I would be happy to do the student subscription, so is it possible for spotify to reimb...

MattSuda

Spotify Star

240 Views

1 replies

1 likes

Subscription
  • 240 Views
  • 1 replies
  • 1 likes

subscription didn't cancel

I cancelled my subscription on the 3rd of this month only to find that I got charged on the 17th. I logged in today and I was still subscribed.

Newbie

I cancelled my subscription on the 3rd of this month only to find that I got charged on the 17th. I logged in today and I was still subscribed.

MattSuda

Spotify Star

217 Views

1 replies

0 likes

Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! accidently deleted my playlist

Hey there, I must have deleted my whole Playlist WHOOPWHOOP when I only wanted to delete some songs from it..... Is there a way of resetting? Thanks for your Help

Newbie

Hey there,   I must have deleted my whole Playlist WHOOPWHOOP when I only wanted to delete some songs from it.....   Is there a way of resetting?   Thanks for your Help

MattSuda

Spotify Star

332 Views

1 replies

0 likes

Premium
  • 332 Views
  • 1 replies
  • 0 likes

Non existent email with a debit card number

I made an account that doesn't have an email and I used my debit card on that one. I now cannot get into it and the account is charging me monthly now because of my trial being over. Help?

Newbie

I made an account that doesn't have an email and I used my debit card on that one. I now cannot get into it and the account is charging me monthly now because of my trial being over. Help?

MattSuda

Spotify Star

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Premium Spotify Account Hacked! please help

Hi There. My account has been hacked. Someone has managed to change my email and password. I can still log in (Via Facebook) but i cant change my password or email address. Also I have noticed that sometimes my playback stops as my account is being u...

Casual Listener

Hi There. My account has been hacked. Someone has managed to change my email and password. I can still log in (Via Facebook) but i cant change my password or email address. Also I have noticed that...

MattSuda

Spotify Star

561 Views

1 replies

0 likes

Login
Premium
Security
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! unsubscribe from Premium

dear, I'd like to unsubscribe from the Premium option on Spotify. I used it while I was on a long trip and it helped a lot. Now that I'm back home I don't need this anymore. Please unsubscribe me as soon as possible so that I avoid extra payments. I'...

Newbie

dear,    I'd like to unsubscribe from the Premium option on Spotify. I used it while I was on a long trip and it helped a lot. Now that I'm back home I don't need this anymore. Please uns...

MattSuda

Spotify Star

420 Views

1 replies

0 likes

Premium
Subscription
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Do you have a button to disable explicit lyrics if not I will continue with pandora

I Just signed up for spotify and I can't find the button that turns of explicit songs. If this feature is unavailable then I am going to have cancel my account and stick with pandora. I was really wanting to try out spotify:(

Visitor

I Just signed up for spotify and I can't find the button that turns of explicit songs. If this feature is unavailable then I am going to have cancel my account and stick with pandora. I was really wa...

MattSuda

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Student Discount on existing account

Hello all, I currently have Spotify Premium on an account I signed up for through my Facebook account. It is about to expire, and I want to re-subscribe, but I want to get the student discount. I previously did not have the discount because I subscri...

Visitor

Hello all,   I currently have Spotify Premium on an account I signed up for through my Facebook account. It is about to expire, and I want to re-subscribe, but I want to get the student discou...

MattSuda

Spotify Star

467 Views

1 replies

1 likes

Premium
Subscription
  • 467 Views
  • 1 replies
  • 1 likes

U.S. Student Discount Eligibility

I'm a college student in the U.S., I'm not currently enrolled at an accredited U.S. university because I am accruing credit hours via testing out of classes first. I'll be a student at ASU later this year, but not as of yet. Any way for me to get the...

Newbie

I'm a college student in the U.S., I'm not currently enrolled at an accredited U.S. university because I am accruing credit hours via testing out of classes first.  I'll be a student at ASU late...

MattSuda

Spotify Star

256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Can't cancel premium subsciption

Hi, I've looked for a solution on the internet but i couldn't find anything like i can see on my screen. I don't know why but when i'm on the subscription page i don't see "payment option" or the "cancel your subscription" button under the update det...

Newbie

Hi, I've looked for a solution on the internet but i couldn't  find anything like i can see on my screen. I don't know why but when i'm on the subscription page i don't see "payment option" or t...

MattSuda

Spotify Star

416 Views

1 replies

0 likes

Premium
Subscription
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Change Payment Method from Boku to Direct Debit. HELP!!

Hi, Does anyone know how to change their payment method from Boku. The online Docs payemnt dont match up with the web account details page... Cheers

Casual Listener

Hi,   Does anyone know how to change their payment method from Boku. The online Docs payemnt dont match up with the web account details page...   Cheers

djriches

Casual Listener

824 Views

2 replies

0 likes

Account
Subscription
  • 824 Views
  • 2 replies
  • 0 likes

Spotify Won't Let me Cancel my Subscription

Hi guys,So spotify won't let me cancel my subscription no matter how much I try to. I put my credit card in just for the free trial and as soon as that was over, I tried to cancel the subcription but it won't let me, saying "Oops! Something went wron...

Newbie

Hi guys, So spotify won't let me cancel my subscription no matter how much I try to. I put my credit card in just for the free trial and as soon as that was over, I tried to cancel the subcription b...

MattSuda

Spotify Star

373 Views

1 replies

0 likes

Premium
Subscription
  • 373 Views
  • 1 replies
  • 0 likes