Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I can't recover my playlist and I went to the recover playlist page and it says there is an error without an error code. I emailed spotify, but they told me to ask on the community page. There was a similar question about this right here https://comm...
signed in with facebook. tried to delete my account and re-sign up but i can't b/c my main email is linked to that old account. what can i do? also, as an aside, i must admit that the customer service for this site is lacking. there should be a direc...
Hi Guys, I am sure many of you are facing the same problem. Here it goes:My facebook and Spotify are linked together. If I deactivate my facebook, I can't connect to Sportify without activating my Facebook.How to delink it. I wanna take a break from ...
Hi I registered with facebook for spotify a couple years ago and I am not able to log in to the spotify website because I do not have a goddamned username just my facebook login option but that is not available to choose as an option on the website.
Hi, would it be possible to find out the day that I joined spotify please?
Hi, there is a MacBook pro with an unknown username accessing my premium account. It comes up as one of two Connect choices on my iPhone and I can't get rid of it. Have logged off and changed password but it's still there! Please help.
Hello, I would like to block one of my follower. How can I do it ?I don't want any random person to follow me, how can I prevent it ? Thanks
Hi there, My Spotify is linked to the wrong account (ie the wrong name appears in the corner etc), and when i link to facebook it doesn't pick my account name in the settings, even though I login with my facebook details. Is there a way to reset it, ...
I've been a premium account holder now for months and enjoying every minute of it but the real test comes when you have an issue and here it's a massive fail. When I try log in with my FB as I have always done then I get an error "It looks like you a...
So, i am trying to share a song to my tumblr followers, and it says that my info is incorrect, even after changing my password, and typing my username slowly to avoid mistakes. please help!
I can't log into my premium account and i have no idea why. I use spotify every day and these last few days have been torture. Apparently I have multiple accounts as well. I could not get my Premium account set up with facebook. The only account I ca...
I purchased a Premium Subscription today, and neither my computer nor my iPhone recognizes the upgrade. I have tried logging out and back in again, re-installing the app, etc, but when I try to play a song, it tells me I have to upgrade.
Hi,I can't change my current country on my profile settings. So I have searched online, on Help section and the forums but can't find any solutions to this.Basically I moved to Portugal from UK about a month ago and now I can't use my Spotify, I am o...
Hi, I must have hit "sign up" instead of "sign/log in" and made a new profile. I looked at my brother's account, and my account still exists, with it's playlists. He can play all the songs from them as well. I have sent two requests into Spotify with...
Hi. I tried to open spirit - for which I am laying premium- on my new mobile phone and it tells me I have already got sporting on on devices - there is a limit? Now after a password reset it seems to have kicked me out on ALL my devices so I can't lo...
I signed up for premium as a regular account and got the free trial. I am a college student and would like to pay $5 a month with the student discount but it won't let me sing up since I am already registered as a normal premium user. Guidance would ...
I have been trying for 3 days to remove Premium before it charges my credit card, without success. however now that its charged my card it cancelled fine. This is bs. What a scam.
So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login. Now, I have premium on my original account, and I wanted to link my Facebook...
Help! I can't cancel my subscription. Since it has come the new interface I can't find the option to cancel. When I go to "subscription" there is only one option to "stay premium".How can I cancel now?Thanks
I jut got charged 9.99 on my credit card even though I only have a Spotify Free account. How can I resolve this?