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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422076 Views
  • 965 replies
  • 108 likes
  • Account
  • 422076 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186852 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186852 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103610 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103610 Views
  • 69 replies
  • 10 likes

Can not log into my Premium account.

I can't log into my premium account and i have no idea why. I use spotify every day and these last few days have been torture. Apparently I have multiple accounts as well. I could not get my Premium account set up with facebook. The only account I ca...

  • Newbie
  • I can't log into my premium account and i have no idea why. I use spotify every day and these last few days have been torture. Apparently I have multiple accounts as well. I could not get my Premium ...
  • MattSuda
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Premium upgrade

I purchased a Premium Subscription today, and neither my computer nor my iPhone recognizes the upgrade. I have tried logging out and back in again, re-installing the app, etc, but when I try to play a song, it tells me I have to upgrade.

  • Newbie
  • I purchased a Premium Subscription today, and neither my computer nor my iPhone recognizes the upgrade. I have tried logging out and back in again, re-installing the app, etc, but when I try to play ...
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Cannot change my Country settings !?

Hi,I can't change my current country on my profile settings. So I have searched online, on Help section and the forums but can't find any solutions to this.Basically I moved to Portugal from UK about a month ago and now I can't use my Spotify, I am o...

  • Newbie
  • Hi, I can't change my current country on my profile settings. So I have searched online, on Help section and the forums but can't find any solutions to this. Basically I moved to Portugal from ...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Account Duplicate (lost playlists)

Hi, I must have hit "sign up" instead of "sign/log in" and made a new profile. I looked at my brother's account, and my account still exists, with it's playlists. He can play all the songs from them as well. I have sent two requests into Spotify with...

  • Newbie
  • Hi,   I must have hit "sign up" instead of "sign/log in" and made a new profile. I looked at my brother's account, and my account still exists, with it's playlists. He can play all the songs f...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 160 Views
  • 1 replies
  • 0 likes

locked out of spotty!

Hi. I tried to open spirit - for which I am laying premium- on my new mobile phone and it tells me I have already got sporting on on devices - there is a limit? Now after a password reset it seems to have kicked me out on ALL my devices so I can't lo...

  • Newbie
  • Hi. I tried to open spirit - for which I am laying premium- on my new mobile phone and it tells me I have already got sporting on on devices - there is a limit? Now after a password reset it seems to...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Login
  • 135 Views
  • 1 replies
  • 0 likes

Switching to Student Discount

I signed up for premium as a regular account and got the free trial. I am a college student and would like to pay $5 a month with the student discount but it won't let me sing up since I am already registered as a normal premium user. Guidance would ...

  • Newbie
  • I signed up for premium as a regular account and got the free trial. I am a college student and would like to pay $5 a month with the student discount but it won't let me sing up since I am already r...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! bs

I have been trying for 3 days to remove Premium before it charges my credit card, without success. however now that its charged my card it cancelled fine. This is bs. What a scam.

  • Casual Listener
  • I have been trying for 3 days to remove Premium before it charges my credit card, without success. however now that its charged my card it cancelled fine. This is bs. What a scam.
  • SirCaveman
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! Two accounts - Facebook linking problems

So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login. Now, I have premium on my original account, and I wanted to link my Facebook...

  • Casual Listener
  • So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login.    Now, I hav...
  • shuws
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 240 Views
  • 2 replies
  • 0 likes

Solved!! Can't cancel my subscription

Help! I can't cancel my subscription. Since it has come the new interface I can't find the option to cancel. When I go to "subscription" there is only one option to "stay premium".How can I cancel now?Thanks

  • Newbie
  • Help! I can't cancel my subscription. Since it has come the new interface I can't find the option to cancel. When I go to "subscription" there is only one option to "stay premium". How can I cancel ...
  • Jordi
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Getting billed while on Spotify Free

I jut got charged 9.99 on my credit card even though I only have a Spotify Free account. How can I resolve this?

  • Casual Listener
  • I jut got charged 9.99 on my credit card even though I only have a Spotify Free account. How can I resolve this?
  • Jordi
  • Community Legend
  • 260 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 260 Views
  • 4 replies
  • 0 likes

Solved!! Email is no longer accessible

I have recently turned on the 30 day trial, I'm usually able to login to my Spotify automatically but I've gotten so used to that, that now forgot my password. Now that I have to login I forgot my password and I can't log in, I can't reset my passwor...

  • Newbie
  • I have recently turned on the 30 day trial, I'm usually able to login to my Spotify automatically but I've gotten so used to that, that now forgot my password. Now that I have to login I forgot my pa...
  • Jordi
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 523 Views
  • 1 replies
  • 0 likes

Student Discount

I understand there is a "glitch in the website", and it's conveniently been down for a few weeks now, but my query to support was closed without anything other than an automated response, thanking me for my question. If my account can't be manually s...

  • Newbie
  • I understand there is a "glitch in the website", and it's conveniently been down for a few weeks now, but my query to support was closed without anything other than an automated response, thanking me...
  • Taylor
  • Community Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 278 Views
  • 3 replies
  • 0 likes

I want a refund.

I was about to cancel my subscription and signed in to spotify and saw that I had 6 more days before getting charged. But you just went ahead and charged me 6 days before my month was over? WTF?

  • Newbie
  • I was about to cancel my subscription and signed in to spotify and saw that I had 6 more days before getting charged. But you just went ahead and charged me 6 days before my month was over? WTF?
  • Taylor
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! How do I un-link my spotify and facebook accounts without cancelling/losing my playlists?

When I first signed up for spotify, I created my account via my facebook account. I now want to cancel my facebook account but I have no other way of signing in to spotify and fear I will lose my playlists. How do I un-link my spotify and facebook ac...

  • Casual Listener
  • When I first signed up for spotify, I created my account via my facebook account. I now want to cancel my facebook account but I have no other way of signing in to spotify and fear I will lose my pla...
  • relcs
  • Casual Listener
  • 359 Views
  • 3 replies
  • 0 likes
  • Account
  • 359 Views
  • 3 replies
  • 0 likes

Apply NUS discount....

Hi I have a premium account already registered, i have followed links to sing in and enter my NUS number but i cant see where to enter the number?! How can i do it, does someone have any idea...P.S im using my facebook as a log-in... thanks all

  • Newbie
  • Hi   I have a premium account already registered, i have followed links to sing in and enter my  NUS number but i cant see where to enter the number?!   How can i do it, does someo...
  • Taylor
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 116 Views
  • 1 replies
  • 0 likes

delete free account

Hi , I would delete my spotify free account , but I can't do it ... help me please, thaaanks.

  • Visitor
  • Hi , I would delete my spotify free account , but I can't do it ... help me please, thaaanks.
  • Taylor
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 167 Views
  • 1 replies
  • 0 likes

#Spotify Premium #Activated #Dutch Bank account #Not charged

Hey there everyone! I'm quite new in this community and I have subscribed with Spotify back in December when there was the promotion for 9,99 euro/3 months. Those 3 months have passed on the 6th of March and I still want to pay for the service. Howev...

  • Casual Listener
  • Hey there everyone!   I'm quite new in this community and I have subscribed with Spotify back in December when there was the promotion for 9,99 euro/3 months. Those 3 months have passed on the...
  • easy90rider
  • Regular
  • 386 Views
  • 5 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 386 Views
  • 5 replies
  • 1 likes

Premium Bezahlung funktioniert nicht

Hallo,ich wollte meine 30 Tage kostenloses Premium nutzen und man muss ja eine Zahlungsmethode dafür angeben.Als ich nun das Abo über Paypal abschliessen wollte funktionierte dies nicht.Ich hatte mich ganz normal in meinen Paypal Acount eingeloggt un...

  • Newbie
  • Hallo, ich wollte meine 30 Tage kostenloses Premium nutzen und man muss ja eine Zahlungsmethode dafür angeben. Als ich nun das Abo über Paypal abschliessen wollte funktionierte dies nicht. Ich hat...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 271 Views
  • 1 replies
  • 0 likes

I can't change my country

Hi.I moved to the uk from Denmark, and been trying for 2 hours to change my country. I have a 3 months gift card but it will only let me buy premium when I put in my British account details.

  • Newbie
  • Hi. I moved to the uk from Denmark, and been trying for 2 hours to change my country. I have a 3 months gift card but it will only let me buy premium when I put in my British account details.
  • MattSuda
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
  • 108 Views
  • 1 replies
  • 0 likes

transferring to a student premium subscription

hi,i followed the link to becoming a student subscrption for premium even though im subscribed as premium already and whenever i use the link it takes my to my account page with no option of becoming of becoming a student. is there a bug with the sit...

  • Newbie
  • hi, i followed the link to becoming a student subscrption for premium even though im subscribed as premium already and whenever i use the link it takes my to my account page with no option of becomi...
  • zeb6234
  • Newbie
  • 161 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 161 Views
  • 2 replies
  • 0 likes