Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi My country settings seems to be set to US which I discovered after being unable to play certain tracks. I live in Denmark (and have all my life), but I am unable to change my country in my account settings. The field is read only. Thank you in adv...
Hi I recently finished my first year on Spotify Student. I got an email on 28h Feb saying that I could get another year on Student if I signed in using Unidays, which I did. I have now been billed £9.99 for premium, and when I try and sign up again t...
Hi, I have been trying apply my NUS discount on to my current account. I can't seem to find it anywhere and I have used the link which should guide. I got premium with the 99p for 3 months deal. It's now finished and I'm back to free. Do I need to pa...
Hello, I am a paying user and have been at least as long Spotify didn't have any ads. Now it seems, even though I am a paying customer I will get ads: http://www.theverge.com/2015/4/13/8398673/spotify-twitter-rihanna-spam-ads This is basically like t...
My girlfriend and I broke up about a month ago, I payed for her spotify on her account, and she refuses to cancel it on her own. So how would I go about cancelling that? I don't want to keep getting charged $11 a month.
A friend is trying to register with an email-adress that's previously been used through Facebook. The Facebook account is deleted, so she can't log in that way. When she asks for a new password, it says that she has to ask Facebook for a new password...
Hi there, I set up a Spotify account using Facebook.I also had this account as premium. Like a fool I somehow managed to disconnect this from Facebook, making the account effectively disappear. Is there any way to recover my account, or do I give it ...
I'm a premium user trying to connect my spotify account to my facebook account in order to share music with friends. I tried to do this via the "Connect to Facebook" button within the OS X client and after asking for my login details, it simply shift...
Will I lose someone else's shared playlist if they close their account? What is the easiest way to keep them before they close account? Do I have to go through and duplicate them myself or is there an easier way? Thanks in advance....
Hi, Me and all of my family has already an existing Spotify account. We would like to upgrade to Family Plan, what should I do next once I bought the plan? Thank you and any help would be appreciated.
When i try to log in with my facebook account it says that the username or password is incorrecto, but i put it correctly , it always says error... Its not fair because i paid premium account , and i cant log in , not even in the page of spotify
I want add a new member of my family, how can i do?. I have 2 family member and i needd one more. Thank.
I need help to cancel my account mantarmusic since it is old and I need the emailadress in my latest account. I cant find anywhere to delete it at all? Please help.
Yo Ingrese el número de tarjeta para que me cobrarán Una promoción que tiene Spotify para tener una cuenta premium por 3 meses y ahora que ingresó mi numero de tarjeta para renovar mi pago de premium ya no me aceptan la tarjeta porque dice que ya ha ...
Hola ,he perdido el email con el que me registré en su momento y no me acuerdo de mi contraseña,por tanto no puedo cambiar ni mi email ni mi contraseña,de momento accedo por mi cuenta de facebook.Que puedo hacer?
My Spotify account was created in The Netherlands and I would like to change it to Australia where I currently live. The reason is that I want to listen to songs or add them to my playlists, but can't because they're not available in The Netherlands....
I revoked my rights for spotify to bill my account and cancelled my free trial and they still charged me. What they did was illegal so I can take legal action if not refunded. Please take care of this
Hi I am from Singapore but i am currently having my exchange program in Germany. If I sign up for the student discount, will the spotify premium still work when I return to Singapore in August? (I have a Unidays account as I have an Edu email from Ge...
Here's the scoop. I sent this to your customer service team just to be told to check FAQs and search here which I already did or I could make a twitter account just so I could get tweeted back to check FAQs or search here. NOPE. My premium expired. I...
SO i cannot login to my orignal account. I made it with facebook, and when I go to the login page it does not give me the option to log in via Facebook. Also when I type in my user namer and password, it tells me login failed. and then when I try to ...