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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76066 Views

28 replies

0 likes

  • 76066 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93691 Views

9 replies

2 likes

Account
Login
  • 93691 Views
  • 9 replies
  • 2 likes

Solved!! I don't have a username except my facebook login and am unable to login to spotifys website

Hi I registered with facebook for spotify a couple years ago and I am not able to log in to the spotify website because I do not have a goddamned username just my facebook login option but that is not available to choose as an option on the website.

Casual Listener

Hi I registered with facebook for spotify a couple years ago and I am not able to log in to the spotify website because I do not have a goddamned username just my facebook login option but that is no...

MattSuda

Spotify Star

647 Views

5 replies

0 likes

Account
Login
Premium
  • 647 Views
  • 5 replies
  • 0 likes

Solved!! Trace Account Signup Date

Hi, would it be possible to find out the day that I joined spotify please?

Newbie

Hi, would it be possible to find out the day that I joined spotify please?

MattSuda

Spotify Star

380 Views

1 replies

0 likes

Account
  • 380 Views
  • 1 replies
  • 0 likes

Removing Unknown Device

Hi, there is a MacBook pro with an unknown username accessing my premium account. It comes up as one of two Connect choices on my iPhone and I can't get rid of it. Have logged off and changed password but it's still there! Please help.

Casual Listener

Hi, there is a MacBook pro with an unknown username accessing my premium account. It comes up as one of two Connect choices on my iPhone and I can't get rid of it. Have logged off and changed passwor...

MattSuda

Spotify Star

895 Views

1 replies

0 likes

Security
  • 895 Views
  • 1 replies
  • 0 likes

Undesired follower

Hello, I would like to block one of my follower. How can I do it ?I don't want any random person to follow me, how can I prevent it ? Thanks

Newbie

Hello,   I would like to block one of my follower. How can I do it ? I don't want any random person to follow me, how can I prevent it ?   Thanks

MattSuda

Spotify Star

332 Views

1 replies

1 likes

Account
  • 332 Views
  • 1 replies
  • 1 likes

My Spotify name/facebook name is wrong, help?

Hi there, My Spotify is linked to the wrong account (ie the wrong name appears in the corner etc), and when i link to facebook it doesn't pick my account name in the settings, even though I login with my facebook details. Is there a way to reset it, ...

Newbie

Hi there,   My Spotify is linked to the wrong account (ie the wrong name appears in the corner etc), and when i link to facebook it doesn't pick my account name in the settings, even though I ...

MattSuda

Spotify Star

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

Endless Loop Premium Account

I've been a premium account holder now for months and enjoying every minute of it but the real test comes when you have an issue and here it's a massive fail. When I try log in with my FB as I have always done then I get an error "It looks like you a...

Newbie

I've been a premium account holder now for months and enjoying every minute of it but the real test comes when you have an issue and here it's a massive fail.    When I try log in with my...

MattSuda

Spotify Star

652 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 652 Views
  • 1 replies
  • 0 likes

Spotify wont connect to Tumblr

So, i am trying to share a song to my tumblr followers, and it says that my info is incorrect, even after changing my password, and typing my username slowly to avoid mistakes. please help!

Newbie

So, i am trying to share a song to my tumblr followers, and it says that my info is incorrect, even after changing my password, and typing my username slowly to avoid mistakes. please help!

MattSuda

Spotify Star

364 Views

1 replies

0 likes

Account
  • 364 Views
  • 1 replies
  • 0 likes

Premium upgrade

I purchased a Premium Subscription today, and neither my computer nor my iPhone recognizes the upgrade. I have tried logging out and back in again, re-installing the app, etc, but when I try to play a song, it tells me I have to upgrade.

Newbie

I purchased a Premium Subscription today, and neither my computer nor my iPhone recognizes the upgrade. I have tried logging out and back in again, re-installing the app, etc, but when I try to play ...

MattSuda

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Cannot change my Country settings !?

Hi,I can't change my current country on my profile settings. So I have searched online, on Help section and the forums but can't find any solutions to this.Basically I moved to Portugal from UK about a month ago and now I can't use my Spotify, I am o...

Newbie

Hi, I can't change my current country on my profile settings. So I have searched online, on Help section and the forums but can't find any solutions to this. Basically I moved to Portugal from ...

MattSuda

Spotify Star

267 Views

1 replies

0 likes

Account
Free
Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Account Duplicate (lost playlists)

Hi, I must have hit "sign up" instead of "sign/log in" and made a new profile. I looked at my brother's account, and my account still exists, with it's playlists. He can play all the songs from them as well. I have sent two requests into Spotify with...

Newbie

Hi,   I must have hit "sign up" instead of "sign/log in" and made a new profile. I looked at my brother's account, and my account still exists, with it's playlists. He can play all the songs f...

MattSuda

Spotify Star

276 Views

1 replies

0 likes

Account
Login
  • 276 Views
  • 1 replies
  • 0 likes

locked out of spotty!

Hi. I tried to open spirit - for which I am laying premium- on my new mobile phone and it tells me I have already got sporting on on devices - there is a limit? Now after a password reset it seems to have kicked me out on ALL my devices so I can't lo...

Newbie

Hi. I tried to open spirit - for which I am laying premium- on my new mobile phone and it tells me I have already got sporting on on devices - there is a limit? Now after a password reset it seems to...

MattSuda

Spotify Star

261 Views

1 replies

0 likes

Login
  • 261 Views
  • 1 replies
  • 0 likes

Switching to Student Discount

I signed up for premium as a regular account and got the free trial. I am a college student and would like to pay $5 a month with the student discount but it won't let me sing up since I am already registered as a normal premium user. Guidance would ...

Newbie

I signed up for premium as a regular account and got the free trial. I am a college student and would like to pay $5 a month with the student discount but it won't let me sing up since I am already r...

MattSuda

Spotify Star

275 Views

1 replies

0 likes

Account
Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! bs

I have been trying for 3 days to remove Premium before it charges my credit card, without success. however now that its charged my card it cancelled fine. This is bs. What a scam.

Casual Listener

I have been trying for 3 days to remove Premium before it charges my credit card, without success. however now that its charged my card it cancelled fine. This is bs. What a scam.

SirCaveman

Casual Listener

467 Views

2 replies

0 likes

Account
  • 467 Views
  • 2 replies
  • 0 likes

Solved!! Two accounts - Facebook linking problems

So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login. Now, I have premium on my original account, and I wanted to link my Facebook...

Casual Listener

So I have two accounts, my original account, and then I made a Facebook account one time when I was away from home and wanted to use Spotify, but couldn't remember my login.    Now, I hav...

shuws

Casual Listener

435 Views

2 replies

0 likes

Account
Premium
  • 435 Views
  • 2 replies
  • 0 likes

Solved!! Can't cancel my subscription

Help! I can't cancel my subscription. Since it has come the new interface I can't find the option to cancel. When I go to "subscription" there is only one option to "stay premium".How can I cancel now?Thanks

Newbie

Help! I can't cancel my subscription. Since it has come the new interface I can't find the option to cancel. When I go to "subscription" there is only one option to "stay premium". How can I cancel ...

Jordi

Community Legend

397 Views

1 replies

0 likes

Premium
Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Getting billed while on Spotify Free

I jut got charged 9.99 on my credit card even though I only have a Spotify Free account. How can I resolve this?

Casual Listener

I jut got charged 9.99 on my credit card even though I only have a Spotify Free account. How can I resolve this?

Jordi

Community Legend

455 Views

4 replies

0 likes

Account
Free
Subscription
  • 455 Views
  • 4 replies
  • 0 likes

Solved!! Email is no longer accessible

I have recently turned on the 30 day trial, I'm usually able to login to my Spotify automatically but I've gotten so used to that, that now forgot my password. Now that I have to login I forgot my password and I can't log in, I can't reset my passwor...

Newbie

I have recently turned on the 30 day trial, I'm usually able to login to my Spotify automatically but I've gotten so used to that, that now forgot my password. Now that I have to login I forgot my pa...

Jordi

Community Legend

652 Views

1 replies

0 likes

Account
Login
  • 652 Views
  • 1 replies
  • 0 likes

Student Discount

I understand there is a "glitch in the website", and it's conveniently been down for a few weeks now, but my query to support was closed without anything other than an automated response, thanking me for my question. If my account can't be manually s...

Newbie

I understand there is a "glitch in the website", and it's conveniently been down for a few weeks now, but my query to support was closed without anything other than an automated response, thanking me...

Taylor

Community Legend

567 Views

3 replies

0 likes

Account
Premium
Subscription
  • 567 Views
  • 3 replies
  • 0 likes

I want a refund.

I was about to cancel my subscription and signed in to spotify and saw that I had 6 more days before getting charged. But you just went ahead and charged me 6 days before my month was over? WTF?

Newbie

I was about to cancel my subscription and signed in to spotify and saw that I had 6 more days before getting charged. But you just went ahead and charged me 6 days before my month was over? WTF?

Taylor

Community Legend

259 Views

1 replies

0 likes

Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! How do I un-link my spotify and facebook accounts without cancelling/losing my playlists?

When I first signed up for spotify, I created my account via my facebook account. I now want to cancel my facebook account but I have no other way of signing in to spotify and fear I will lose my playlists. How do I un-link my spotify and facebook ac...

Casual Listener

When I first signed up for spotify, I created my account via my facebook account. I now want to cancel my facebook account but I have no other way of signing in to spotify and fear I will lose my pla...

relcs

Casual Listener

542 Views

3 replies

0 likes

Account
  • 542 Views
  • 3 replies
  • 0 likes