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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8603 Views
  • 1 replies
  • 9 likes
  • Security
  • 8603 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476816 Views
  • 978 replies
  • 111 likes
  • Account
  • 476816 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208361 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208361 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119539 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119539 Views
  • 72 replies
  • 12 likes

Can't pay for a few days - PLEASE HELP

I had to block my credit card right before the end of March, so i can't pay with the current information, and i'm afraid my premium will get removed (and my downloads wiped?), and i just want to know how long it will take before it gets cancelled. It...

  • Newbie
  • I had to block my credit card right before the end of March, so i can't pay with the current information, and i'm afraid my premium will get removed (and my downloads wiped?), and i just want to know...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Cancelled premium yesterday and cancelled completely

So basically I was on a free trial and forgot to cancel my subscription so have been charged £9.99. I realise this is my mistake and that's fine however I cancelled my subscription to stop this from happening again believing that I will remain on pre...

  • Newbie
  • So basically I was on a free trial and forgot to cancel my subscription so have been charged £9.99. I realise this is my mistake and that's fine however I cancelled my subscription to stop this from ...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Student discount Germany

Hi!I am a German student and have cancelled my regular spotify premium to get the student discount, 4,99€ per month.I have registered at UNIDAYS and have followed all the instructions to get the discount but whenever I try to start the new spotify pr...

  • Casual Listener
  • Hi! I am a German student and have cancelled my regular spotify premium to get the student discount, 4,99€ per month. I have registered at UNIDAYS and have followed all the instructions to get the ...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 305 Views
  • 1 replies
  • 0 likes

Cancelled Premium while ago, Charged twice

Hello, a long time ago i got the premium trial (or maybe i paid? Don't remember) but i realized i could just download the songs i wanted to listen to. So i cancelled I haven't checked my paypal till today but i've been charged twice since i cancelled...

  • Casual Listener
  • Hello, a long time ago i got the premium trial (or maybe i paid? Don't remember) but i realized i could just download the songs i wanted to listen to. So i cancelled   I haven't checked my pay...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 149 Views
  • 2 replies
  • 0 likes

lost username and password

Hi signed up on 99p trial for 3 monthsI've lost username and passwordonly know credit card detailsplease advise

  • Casual Listener
  • Hi signed up on 99p trial for 3 months I've lost username and password only know credit card details please advise
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Can't redeem Premium for Students

Whenever I try to get Premium for Students, I get an error message saying I am not eligable to recieve the discount. I registered on myunideals.com and verified that I am a Student of the RWTH Aachen, Germany. Any Help?

  • Newbie
  • Whenever I try to get Premium for Students, I get an error message saying I am not eligable to recieve the discount.   I registered on myunideals.com and verified that I am a Student of the RW...
  • MattSuda
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Me cobraron de mas

Buenas tardes el día de hoy me actualize a premium, soy nuevo en spotify y probé el servicio premium por 7 días, me llego un mensaje a mi correo cuando termino el periodo de prueba diciendo que siguiera siendo premium por 29 pesos por 3 meses, compre...

  • Newbie
  • Buenas tardes el día de hoy me actualize a premium, soy nuevo en spotify y probé el servicio premium por 7 días, me llego un mensaje a mi correo cuando termino el periodo de prueba diciendo que sigui...
  • MattSuda
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Premium
  • 511 Views
  • 1 replies
  • 0 likes

Cannot sign up for Student Discount despite having eligibility.

I attend a university here in the States and I already have premium and I want to add the student discount to my account. But I get this message when i try to sign up"Sorry, you cannot sign up for a student discount while being on Premium." What can ...

  • Newbie
  • I attend a university here in the States and I already have premium and I want to add the student discount to my account. But I get this message when i try to sign up "Sorry, you cannot sign up for ...
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Dear Spotify: Delete my account immediately.

Dear friends at Spotify,I've tried EVERYTHING to delete my account.Even answered a "security question" to a user named David from the support (via email). Whats going on here? Kill my account, darn it. Please get back to me ASAP. Via email or this fo...

  • Visitor
  • Dear friends at Spotify, I've tried EVERYTHING to delete my account. Even answered a "security question" to a user named David from the support (via email). Whats going on here? Kill my accou...
  • MattSuda
  • Spotify Star
  • 2630 Views
  • 5 replies
  • 6 likes
  • 2630 Views
  • 5 replies
  • 6 likes

HELP!!!!!

When I go to "My Music" and then "songs" the songs showing up are not my songs. It just changed all of a sudden. I don't even recognize the music. Help!!!!!!

  • Newbie
  • When I go to "My Music" and then "songs" the songs showing up are not my songs. It just changed all of a sudden. I don't even recognize the music. Help!!!!!!
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Cancel Recurring Payment on Credit Card from an Account I do not Control

I have a friend using spotify on my credit card ( with my permission) and I want to cancel the monthly recurring subscription on my credit card ( cannot reach my friend). I do not have access to his spotify account but do have the credit card on my n...

  • Casual Listener
  • I have a friend using spotify on my credit card ( with my permission) and I want to cancel the monthly recurring subscription on my credit card ( cannot reach my friend). I do not have access to his ...
  • MattSuda
  • Spotify Star
  • 8999 Views
  • 4 replies
  • 0 likes
  • 8999 Views
  • 4 replies
  • 0 likes

Solved!! Suddenly charged double.

I aws just looking through my reciepts for spotify and noticed that this last month I was charged $10 instead of the usual $5 for the student discount... Why? I'm still in college and would very much like a refund and to be getting charged $5 a month...

  • Newbie
  • I aws just looking through my reciepts for spotify and noticed that this last month I was charged $10 instead of the usual $5 for the student discount... Why? I'm still in college and would very much...
  • MattSuda
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Playlists disappeared when I conected to Facebook

HI!For some reason I had 2 spotify Accounts, one created with facebook and another with my mail. I used both depending on what device I connected, so I had playlists and selected songs.I tried to connect both to unify everything but I lost some playl...

  • Newbie
  • HI! For some reason I had 2 spotify Accounts, one created with facebook and another with my mail. I used both depending on what device I connected, so I had playlists and selected songs. I tried to...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 194 Views
  • 1 replies
  • 0 likes

Can't Sign Up for Student Premuim

Hi there! So I currently have premium but I wanted to get the student discount. I tried following all the instructions but when I click Upgrate Now it brings me back to my normal subscription page. Even when I log out and log in again, so it's not gi...

  • Visitor
  • Hi there!    So I currently have premium but I wanted to get the student discount. I tried following all the instructions but when I click Upgrate Now it brings me back to my normal sub...
  • Hstenger
  • Newbie
  • 2225 Views
  • 6 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2225 Views
  • 6 replies
  • 1 likes

Cancel Premium account and get a refound

Hi,I want to cancel my Premium account but I was charged today. Is possible that I cancel today and got a refound?? Thanks.

  • Casual Listener
  • Hi, I want to cancel my Premium account but I was charged today. Is possible that I cancel today and got a refound??   Thanks.
  • raissa30
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 296 Views
  • 3 replies
  • 0 likes

Premium Account Hijacked, support not responding to emails

I have had a premium account under the ID aboissonneau for more than a year. It was hacked and hijacked by someone using the email pietro.spotify@gmail.com. I was working with customer support, who made several unhelpful suggestions such as reestabli...

  • Casual Listener
  • I have had a premium account under the ID aboissonneau for more than a year.  It was hacked and hijacked by someone using the email pietro.spotify@gmail.com.  I was working with customer su...
  • 118 Views
  • 0 replies
  • 0 likes
  • Premium
  • 118 Views
  • 0 replies
  • 0 likes

Spotify premium

I cancelled my spotify premium subscription before it expired but for some reason it is still working. It says that I am no longer subscribed but it is still working?

  • Casual Listener
  • I cancelled my spotify premium subscription before it expired but for some reason it is still working. It says that I am no longer subscribed but it is still working?
  • emi124
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

How to turn off Connect

I'm a premium user and want to turn off Connect, but it doesn't seem to be possible. I have a computer at home that's always on and a computer that I use at work. Sometimes I'll be listening to music at work and suddenly it'll stop playing and say th...

  • Casual Listener
  • I'm a premium user and want to turn off Connect, but it doesn't seem to be possible.  I have a computer at home that's always on and a computer that I use at work.  Sometimes I'll be listen...
  • kkhorimoto
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • Premium
  • 259 Views
  • 2 replies
  • 0 likes

debating on canceling...

Ok for some reason lately I've been toying with the idea of getting rid of premium... I've been a premium user for a long time and thought I'd give the free version a try... I just made a new account and started listening on my phone... The ads reall...

  • Music Fan
  • Ok for some reason lately I've been toying with the idea of getting rid of premium... I've been a premium user for a long time and thought I'd give the free version a try... I just made a new account...
  • KDbeast42813
  • Music Fan
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

Upgrading to Family, just payed for premium subscription

Hi, My father-in-law asked me to help him upgrade the Premium account of my mother-in-law to Family, but just a week ago the payment of the Premium subscription has been charged and payed.How can my father-in-law upgrade without needlesly paying doub...

  • Casual Listener
  • Hi,   My father-in-law asked me to help him upgrade the Premium account of my mother-in-law to Family, but just a week ago the payment of the Premium subscription has been charged and payed. ...
  • NickJansen
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 154 Views
  • 2 replies
  • 0 likes