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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280576 Views
  • 822 replies
  • 84 likes
  • Account
  • 280576 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133442 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133442 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75730 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75730 Views
  • 63 replies
  • 8 likes

How can I opt out of the collection beta?

I'm not liking the "Add to collection" system, and would like to have my star button back. Thanks in advance!

  • Newbie
  • I'm not liking the "Add to collection" system, and would like to have my star button back. Thanks in advance!
  • Liam
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • Premium
  • 348 Views
  • 3 replies
  • 0 likes

Spotify won't accept my Entropay card

I have an Entropay Visa that I like to use for my online purchases, and Spotify just gives an error when I try to submit the Visa number. (The current balance in the account is $18). Anyone else having problems like this? David

  • Regular
  • I have an Entropay Visa that I like to use for my online purchases, and Spotify just gives an error when I try to submit the Visa number. (The current balance in the account is $18).   Anyon...
  • Sam
  • Spotify
  • 6464 Views
  • 11 replies
  • 0 likes
  • 6464 Views
  • 11 replies
  • 0 likes

No Premium

Spotify keeps cancelling my account also. It seems I have to renew every month. But this month I wasnt gonna renew because of this issue, but it decided to direct debit this time but its beens about a week and I still have no premium access. Whats go...

  • Newbie
  • Spotify keeps cancelling my account also. It seems I have to renew every month. But this month I wasnt gonna renew because of this issue, but it decided to direct debit this time but its beens about ...
  • Sam
  • Spotify
  • 124 Views
  • 2 replies
  • 0 likes
  • 124 Views
  • 2 replies
  • 0 likes

Disable account

Hi,Around 12 months ago I was given an account by someone and started to use spotify. I recently realised that it was tied to a Telia contract of some sort?I found this thread: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Spotify-p...

  • Newbie
  • Hi, Around 12 months ago I was given an account by someone and started to use spotify. I recently realised that it was tied to a Telia contract of some sort? I found this thread: http://community...
  • Sam
  • Spotify
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

My account.

Can you help me to log off my account to all units? My desorbing friends wont stop having a play/pause war with me, and I'm tired off it.. I have already change my password but they are still logged in on my account.. Please help me!

  • Newbie
  • Can you help me to log off my account to all units? My desorbing friends wont stop having a play/pause war with me, and I'm tired off it.. I have already change my password but they are still logged ...
  • Joe
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Offline and device synchronization issues

I am paying for Spotify premium because I thought I could sync five accounts. Now I have accounts randomly being un-synced and not able to use my playlists offline. My issue is I have work and personnel devices I want to sync, a total of 5 which is w...

  • Newbie
  • I am paying for Spotify premium because I thought I could sync five accounts.  Now I have accounts randomly being un-synced and not able to use my playlists offline.  My issue is I have wor...
  • Joe
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify Unlimited Subscription ended (?) 5 days early.

Hello, I got a yellow top bar message saying my prepaid subscription ended while It should end on 2012-09-14. Has my subscription actually ended early or is this a bug?

  • Casual Listener
  • Hello,   I got a yellow top bar message saying my prepaid subscription ended while It should end on  2012-09-14.   Has my subscription actually ended early or is this a bug...
  • monotoneCasper
  • Newbie
  • 494 Views
  • 6 replies
  • 0 likes
  • 494 Views
  • 6 replies
  • 0 likes

Solved!! I want to unlink my facebook from spotify!

So my father and i are sharing an account. And my facebook got outomaticly conected to spotify. and i dont want all my friend tto see what he listnes to. So i want to unlink my Facebook accound! It shpild be easy but why did they make it so hard? can...

  • Newbie
  • So my father and i are sharing an account. And my facebook got outomaticly conected to spotify. and i dont want all my friend tto see what he listnes to. So i want to unlink my Facebook accound! It s...
  • radiuz
  • Roadie
  • 8763 Views
  • 8 replies
  • 0 likes
  • 8763 Views
  • 8 replies
  • 0 likes

Solved!! Is the 10 hour limit gone or not?

Hello, I heard that Spotify removed the time limit from free users quite recently. That means I should be able to stream whatever I want, whenever I want on the desktop app, the tablet app and the web app... am I wrong? It even says so here. However,...

  • Casual Listener
  • Hello,   I heard that Spotify removed the time limit from free users quite recently. That means I should be able to stream whatever I want, whenever I want on the desktop app, the tablet app...
  • cryopyre
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Unlimited
  • 433 Views
  • 2 replies
  • 0 likes

Sync problems, max 3 devices?

Hi there.I'm sorry if I'm just stupid or blind or both or whatever. So I just got a new Smartphone yesterday. Installed Spotify and let it download all the starred songs/playlists. Tested it while UMTS/WiFi was turned off, worked like a charm.This mo...

  • Newbie
  • Hi there. I'm sorry if I'm just stupid or blind or both or whatever.   So I just got a new Smartphone yesterday. Installed Spotify and let it download all the starred songs/playlists. Tested ...
  • Philipdev
  • Newbie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Huge login problem on my spotify account pls help

Hi folks, i have a huge login problem on my spotify account. I did forget my password for the login and the mail adsress, which i used for the registration is not longer existing, so no way to reset my password. Is there any way, to get a new Passwor...

  • Casual Listener
  • Hi folks,   i have a huge login problem on my spotify account.   I did forget my password for the login and the mail adsress, which i used for the registration is not longer existin...
  • mrlemon22
  • Casual Listener
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Unable to unfollow top tracks of someone else

Hi guys, I have a minor problem here. I decided after a breakup to unfollow my ex' "top tracks" list to not be reminded so much of her. To be precise I can unfollow that playlist but for only about a second after which I instantly follow that playlis...

  • Newbie
  • Hi guys,   I have a minor problem here.    I decided after a breakup to unfollow my ex' "top tracks" list to not be reminded so much of her.   To be precise I can unfo...
  • Joe
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

What is the difference between spotify free an unlimited?

I paid for spotify unlimited but I don't see the benefit. What is the difference between the free and the unlimited? I am so disappointed. I AM STILL HEARING ADS, ONLY A FEW AMOUNT OF SKIPS PER HOUR, PLAY ON SHUFFLE!!! WHAT AM I PAYING FOR?

  • Casual Listener
  • I paid for spotify unlimited but I don't see the benefit. What is the difference between the free and the unlimited? I am so disappointed. I AM STILL HEARING ADS, ONLY A FEW AMOUNT OF SKIPS PER HOUR,...
  • Joe
  • Community Legend
  • 5133 Views
  • 4 replies
  • 0 likes
  • 5133 Views
  • 4 replies
  • 0 likes

Twitter competition problem with code

Hi I won this weeks 6 months free spotify comp on twitter (emmaljonesbz) I've just had the discount code DM to me and have logged in with my account details. However for some reason the free 6 months has been added to my Mum's account. My Mum's accou...

  • Regular
  • Hi I won this weeks 6 months free spotify comp on twitter (emmaljonesbz) I've just had the discount code DM to me and have logged in with my account details. However for some reason the free 6 months...
  • Jamie
  • Spotify Legend
  • 188 Views
  • 3 replies
  • 0 likes
  • Account
  • 188 Views
  • 3 replies
  • 0 likes

Set up is wrong

I just got a 10$ spotify card thinking that it might get me one maybe two months of music . We'll when I had the 48hr trial I was aloud to download unlimited music and also make it so I could listen too it when I didn't even have Internet on my phone...

  • Newbie
  • I just got a 10$ spotify card thinking that it might get me one maybe two months of music . We'll when I had the 48hr trial I was aloud to download unlimited music and also make it so I could listen ...
  • Jamie
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! still not working

I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall, nothing. Any help? Also, im not paying to continue...

  • Casual Listener
  • I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall,...
  • bblackburn827
  • Casual Listener
  • 173 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 173 Views
  • 3 replies
  • 0 likes

Help

Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium

  • Casual Listener
  • Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium
  • Joe
  • Community Legend
  • 132 Views
  • 2 replies
  • 0 likes
  • Premium
  • 132 Views
  • 2 replies
  • 0 likes

active sessions

I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify

  • Newbie
  • I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify
  • Joe
  • Community Legend
  • 712 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 712 Views
  • 1 replies
  • 0 likes

How do I log in to Mac client?

I have no idea how to log in using the Mac client. Logging into the website is easy as cake, using Facebook. The Mac client asks me to enter a Spotify username or Facebook email (whatever the latter is...). However, entering my number Spotify usernam...

  • Newbie
  • I have no idea how to log in using the Mac client.  Logging into the website is easy as cake, using Facebook.   The Mac client asks me to enter a Spotify username or Facebook email (wha...
  • Joe
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

BOKU AT&T Stopped working.

I subscribed to premium about a month ago via BOKU AT&T and it worked perfectly. About a week ago I got a crazy amount of text messages from BOKU reminding me that I was going to be billed for the next month. I kept recieving the same text message fo...

  • Casual Listener
  • I subscribed to premium about a month ago via BOKU AT&T and it worked perfectly. About a week ago I got a crazy amount of text messages from BOKU reminding me that I was going to be billed for th...
  • Joe
  • Community Legend
  • 1035 Views
  • 3 replies
  • 0 likes
  • 1035 Views
  • 3 replies
  • 0 likes