Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80453 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653996 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734479 Views
18 replies
29 likes
Hey People, First: Sorry for my bad English - I'm from Germany. Here is my problem: I have bought a Gift Card at the local Gas Station and now I want to enter the Code but if i type the Code in, the site keeps saying "Da ist wohl etwas schiefgegangen...
Hey People, First: Sorry for my bad English - I'm from Germany. Here is my problem: I have bought a Gift Card at the local Gas Station and now I want to enter the Code but if i ...
459 Views
0 replies
0 likes
Why am I listening to Paul Simon Radio and Mos Def comes on? This is a very frustrating feature on Spotify. There should be a better filter for song selections. This really needs to be updated.
Why am I listening to Paul Simon Radio and Mos Def comes on? This is a very frustrating feature on Spotify. There should be a better filter for song selections. This really needs to be updated.
217 Views
0 replies
0 likes
I have a very strange problem. I can not log in to my original account. now log on to the new account with the same user name. From the outset login through my account on Facebook. At first I thought that I lost data from your account but after a whi...
I have a very strange problem. I can not log in to my original account. now log on to the new account with the same user name. From the outset login through my account on Facebook. At first I thought...
Community Legend
255 Views
1 replies
0 likes
On my public profile I have two playlists that are not my own. Because they're not my own I want to erase them from my profile, but I can't. I can't unfollow them, because I haven't been following them in the first place. So where it normally would b...
On my public profile I have two playlists that are not my own. Because they're not my own I want to erase them from my profile, but I can't. I can't unfollow them, because I haven't been following th...
Community Legend
1130 Views
8 replies
0 likes
I was briefly connected to facebook a long time ago. I still got my facebook name and picture in the upper right corner. I also get spammed by stuff from my facebook friends in the activity feed. I tried reinstalling twice.Anyone know how I can just ...
I was briefly connected to facebook a long time ago. I still got my facebook name and picture in the upper right corner. I also get spammed by stuff from my facebook friends in the activity feed.&nbs...
Community Legend
1148 Views
11 replies
0 likes
I tried it several times and checked my inbox and spam, but I got nothing. I got a premium account.Any clue on this?
I tried it several times and checked my inbox and spam, but I got nothing. I got a premium account. Any clue on this?
Community Legend
233 Views
1 replies
0 likes
I've some privacy trouble with my Spotify account that shows to everyone some stuff that I really don't want to. The first one is a playlist that is secret and that I've deleted but still is in 'Recent Activity' of my account and everyone can access ...
I've some privacy trouble with my Spotify account that shows to everyone some stuff that I really don't want to. The first one is a playlist that is secret and that I've deleted but still is in ...
Regular
3501 Views
4 replies
0 likes
When I've entered my code and want to redeem my premium, the browser stops working and I get a text that says : 502 Bad gateway!How do I solve this?
When I've entered my code and want to redeem my premium, the browser stops working and I get a text that says : 502 Bad gateway! How do I solve this?
Newbie
1023 Views
6 replies
5 likes
Hi, I just subscribed on spotify but none of my friends can find me. What is the problem? My profil name is: Aileen Heuer but when you look for me on spotify nobody can find me. AIleen
Hi, I just subscribed on spotify but none of my friends can find me. What is the problem? My profil name is: Aileen Heuer but when you look for me on spotify nobody can find me....
Community Legend
1342 Views
1 replies
0 likes
Hi i use my facebook account for spotify and i started to 30 day trial today and i close my facebook account and now everythink is gone i can log in but my trial and my playlists are gone please help me. account : alihanozk@hotmail.com can i get back...
Hi i use my facebook account for spotify and i started to 30 day trial today and i close my facebook account and now everythink is gone i can log in but my trial and my playlists are gone please help...
183 Views
0 replies
0 likes
I am paying for Spotify but it keeps telling me I have to download Premium to play or do anything on it. What do I do?
I am paying for Spotify but it keeps telling me I have to download Premium to play or do anything on it. What do I do?
Not applicable
624 Views
8 replies
0 likes
Trying to upgrade my account, all I get is 502 Bad Gateway. Everytime I try. On phone and on laptop. Help?
Trying to upgrade my account, all I get is 502 Bad Gateway. Everytime I try. On phone and on laptop. Help?
Roadie
726 Views
5 replies
1 likes
Hi, I previously had a Spotify Premium subscription, through Virgin Media.. I had since cancelled this, but now i was to re-instate it. I have spoken to Virgin Media, and they had confirmed, that the premium Subscription is active on their side, but ...
Hi, I previously had a Spotify Premium subscription, through Virgin Media.. I had since cancelled this, but now i was to re-instate it. I have spoken to Virgin Media, and they h...
Roadie
829 Views
3 replies
0 likes
I had a playlist with almost 1400 songs! Suddenly the playlist only had 80songs+ and all the other songs was deleted somehow. I've been working on that playlist for over a year. How can I recover my playlist? It does not work when I try the RECOVER P...
I had a playlist with almost 1400 songs! Suddenly the playlist only had 80songs+ and all the other songs was deleted somehow. I've been working on that playlist for over a year. How can I recover my ...
Casual Listener
484 Views
4 replies
0 likes
It seems that massive holes in the functionality of the site has left my account disabled with no way to make a payment to re-enable it. Plus you would of thought it would knock down to free on its own but it doesn't. Anyways, how do I make a payment...
It seems that massive holes in the functionality of the site has left my account disabled with no way to make a payment to re-enable it. Plus you would of thought it would knock down to fr...
Newbie
2604 Views
5 replies
0 likes
I noticed this link in the footer of Spotify.com: http://info.evidon.com/pub_info/1120?v=1 This makes me think that Spotify is tracking my listening habits and selling them to advertisers. As a paying customer I would like the ability to opt out of A...
I noticed this link in the footer of Spotify.com: http://info.evidon.com/pub_info/1120?v=1 This makes me think that Spotify is tracking my listening habits and selling them to adverti...
Community Legend
370 Views
1 replies
0 likes
I am trying to purchase Spotify premium (for the first time) on my NUS student discount. I click the 'Spotify Student Discount' link on the NUS website which takes me to the 'Sign up now' page. Clicking the sign up now link takes me to a page where I...
I am trying to purchase Spotify premium (for the first time) on my NUS student discount. I click the 'Spotify Student Discount' link on the NUS website which takes me to the 'Sign up now' page. Click...
Newbie
7746 Views
47 replies
0 likes
Ive helped a friend making an account, then i would sync it with facebook, but it was on mine account.... So i cant log in to my spotify account, because then it go straight on his.. Ive used that account since about 2012 so i have many playlists i d...
Ive helped a friend making an account, then i would sync it with facebook, but it was on mine account.... So i cant log in to my spotify account, because then it go straight on his.. Ive used that ac...
Community Legend
249 Views
1 replies
0 likes
I've just got a new phone and now my spotify is not working. I can log in, but when I search for songs it won't play that song, it will come up with options to Add to playlist, Star, Add to queue or share. I can play the radio but not the songs I or ...
I've just got a new phone and now my spotify is not working. I can log in, but when I search for songs it won't play that song, it will come up with options to Add to playlist, Star, Add to queue or ...
Community Legend
510 Views
7 replies
0 likes
Hello last month I subscription too spotify and now a have spotify premium again. Why? I whant my money back!!// Jennica Berntsson@msn.com
Hello last month I subscription too spotify and now a have spotify premium again. Why? I whant my money back!!// Jennica Berntsson <snip>@msn.com
Community Legend
265 Views
1 replies
0 likes
