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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293913 Views

529 replies

34 likes

Account
Free
  • 293913 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13745 Views

6 replies

11 likes

Security
  • 13745 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542068 Views

990 replies

115 likes

Account
  • 542068 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129767 Views

74 replies

12 likes

Account
Login
Premium
  • 129767 Views
  • 74 replies
  • 12 likes

My spotify account suddenly deleted?

I used to have a Spotify account that was connected to my Facebook, but I stopped using Spotify for a couple of months. I tried to log back in yesterday but it says that my Spotify account no longer exists, and instead logs me in to a completely new ...

Newbie

I used to have a Spotify account that was connected to my Facebook, but I stopped using Spotify for a couple of months. I tried to log back in yesterday but it says that my Spotify account no longer ...

user-removed

Not applicable

853 Views

3 replies

0 likes

  • 853 Views
  • 3 replies
  • 0 likes

Change Facebook Password - Lost account and playlists

I changed my facebook password and not all my playlists are gone and so is premium membership - I have uninstalled, changed password and tried to log in everyway.

Visitor

I changed my facebook password and not all my playlists are gone and so is premium membership - I have uninstalled, changed password and tried to log in everyway.  

Joe

Community Legend

632 Views

10 replies

0 likes

  • 632 Views
  • 10 replies
  • 0 likes

Premium billing

I used the mobile premium billing before, but when I went to do it again, it said AT&T is t available? Why is this? Can you please bring it back?

Newbie

I used the mobile premium billing before, but when I went to do it again, it said AT&T is t available? Why is this? Can you please bring it back?

Joe

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Spotify Premium

How does one, on a iPhone 4, access ones Spotify Premium account so as to download music to be listened to offline? Want to listen but don't want to use up my monthly data plan for my iPhone. HELP please!

Newbie

How does one, on a iPhone 4, access ones Spotify Premium account so as to download music to be listened to offline? Want to listen but don't want to use up my monthly data plan for my iPhone. HELP pl...

Joe

Community Legend

178 Views

1 replies

0 likes

Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Account location accidently set Switzerland...

Hi, I'm from Turkey. I joined the Spotify for the first time while my browser based proxy Zenmate was on. The virtual location was set for Switzerland. So naturally Spotify thought i'm from Switzerland. I didn't mind it at all in the beginning becaus...

Casual Listener

Hi,   I'm from Turkey. I joined the Spotify for the first time while my browser based proxy Zenmate was on. The virtual location was set for Switzerland. So naturally Spotify thought i'm fro...

Joe

Community Legend

484 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 484 Views
  • 3 replies
  • 0 likes

Solved!! Playlist are gone

My Playists are gone, I recently dicontinued and Premium and changed my Facebook emal, it still lets me log in, but none of my songs are there? Is this a syncing problem? Please help

Visitor

My Playists are gone, I recently dicontinued and Premium and changed my Facebook emal, it still lets me log in, but none of my songs are there? Is this a syncing problem? Please help 😞

Liam

Community Legend

590 Views

5 replies

0 likes

  • 590 Views
  • 5 replies
  • 0 likes

Problems after moving to another country

Hi together, I have Spotify as a free user for two years now. I started when I studyied abroad in GB. After moving back home, I didn't change the country in my account. Two months ago I went for 6 weeks to the US and subscribed for Spotify Premium to...

Newbie

Hi together,   I have Spotify as a free user for two years now. I started when I studyied abroad in GB. After moving back home, I didn't change the country in my account. Two months ago I we...

Joe

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! premium account with unidays student discount - not updating but i am paying

I upgraded to premium with the unidays 50% discount about 5/6 days ago, money went out of my account on 07.02.14, however my account never updated on my phone or laptop (i previously had spotify premium with no student discount but my card expired in...

Casual Listener

I upgraded to premium with the unidays 50% discount about 5/6 days ago, money went out of my account on 07.02.14, however my account never updated on my phone or laptop (i previously had spotify prem...

Joe

Community Legend

1819 Views

13 replies

0 likes

Account
Premium
Subscription
  • 1819 Views
  • 13 replies
  • 0 likes

Spotify Used in Public (non-commercial)

I am working with our community to upgrade our park's infrastructure. We would like music throughout the park. Can spotify be used for general public consumption in a non-commercial manner? That is, with the Premium subscription, can I play Spotify t...

Casual Listener

I am working with our community to upgrade our park's infrastructure.  We would like music throughout the park.  Can spotify be used for general public consumption in a non-commercial manne...

Joe

Community Legend

708 Views

3 replies

0 likes

Account
  • 708 Views
  • 3 replies
  • 0 likes

On Unlimited why is there a difference between playing on different devices?

I get that Premium is all about downloading content to play anywhere, but why when I could sit at home listening to Spotify on an Unlimited account fine on a laptop can I not do the same with the mobile without ads and without that stupid enforced sh...

Newbie

I get that Premium is all about downloading content to play anywhere, but why when I could sit at home listening to Spotify on an Unlimited account fine on a laptop can I not do the same with the mob...

Liam

Community Legend

277 Views

1 replies

0 likes

Unlimited
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! how do i get to playing my music off of the web page from my account page?

i log in and it goes to my account page and keeps wanting me to download spotify.... i dont want to i just want to listen off the web page and it dont give me the option to go directly there from my account page where i seem to keep going to when i l...

Newbie

i log in and it goes to my account page and keeps wanting me to download spotify.... i dont want to i just want to listen off the web page and it dont give me the option to go directly there from my ...

Liam

Community Legend

324 Views

1 replies

0 likes

Login
  • 324 Views
  • 1 replies
  • 0 likes

Can't change my email

HiI have an Spotify account with my Yahoo email. Later I connected my Spotify to my Facebook account which has my Gmail as primary email. Now I don't use that Yahoo email anymore, and I want to change my Spotify email to my Gmail. There is NO way I c...

Casual Listener

Hi I have an Spotify account with my Yahoo email.  Later I connected my Spotify to my Facebook account which has my Gmail as primary email. Now I don't use that Yahoo email anymore, and I w...

archgod

Casual Listener

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

terrible customer service

I am a loyal premium customer and have been for a year. I had a free account which I decided to upgrade to premium. Yesterday spotify decided to log me out of my account, I then tried to sign with my username and password. It logged me in fine but br...

Visitor

I am a loyal premium customer and have been for a year. I had a free account which I decided to upgrade to premium. Yesterday spotify decided to log me out of my account, I then tried to sign with my...

Joe

Community Legend

262 Views

1 replies

0 likes

Account
Premium
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Cancel Virgin Media Spotify and continue but pay Spotify directly

I currently have my spotify with virgin media, im leaving them and want to continue with spotify directly and pay you for the service instead of virgin. please can you advise ive put my credit card no onto the site but it has done nothing .

Casual Listener

I currently have my spotify with virgin media, im leaving them and want to continue with spotify directly and pay you for the service instead of virgin.  please can you advise ive put my credit ...

Joe

Community Legend

268 Views

1 replies

0 likes

Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Account deactivation

Hi, I would like to deactivate the Spotify account for temporary and create a new one later. Please adv.

Newbie

Hi, I would like to deactivate the Spotify account for temporary and create a new one later. Please adv. 

Joe

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Afsluiten kpn aanbieding

Geachte l.s. Ik was gebeld door de kpn om 6 maanden gratis spotify te gebruiken. De meedewerker van de kpn heeft gezegd dat er niets zou veranderen. Dit is onjuiste informatie die de kpn heeft gegeven omdat er reclame word gemaakt door de kpn tussen ...

Newbie

Geachte l.s.   Ik was gebeld door de kpn om 6 maanden gratis spotify te gebruiken. De meedewerker van de kpn heeft gezegd dat er niets zou veranderen. Dit is onjuiste informatie die de kpn h...

Joe

Community Legend

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Spotify offers premium cheaper for students!

I did not know I could pay half price for premium using my student email. How do I switch this? I have changed my accounts email to my student email and the billing remains the same.

Newbie

I did not know I could pay half price for premium using my student email. How do I switch this? I have changed my accounts email to my student email and the billing remains the same.

kbrooksc

Community Legend

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Is there a way to transfer my songs to my dad's account?

Hello! So I recently made a spotify account and got tons of new songs, but I can't stand the shuffle feature! My parents don't want to pay for my account so my dad said I can just use his. The thing is, it would take a long time to find all the songs...

Newbie

Hello! So I recently made a spotify account and got tons of new songs, but I can't stand the shuffle feature! My parents don't want to pay for my account so my dad said I can just use his. The t...

blake

Community Legend

393 Views

2 replies

0 likes

  • 393 Views
  • 2 replies
  • 0 likes

Annual subscription with Student Discount is it possible?

Subject says it all, I have a student discount and I really need a yearly membership so when I am away from WiFi for months at a time i can still listen to my downloaded music. I can't buy a 1yr gift card because then my discount won't apply. Pleasee...

Casual Listener

Subject says it all, I have a student discount and I really need a yearly membership so when I am away from WiFi for months at a time i can still listen to my downloaded music. I can't buy a 1yr gift...

Joe

Community Legend

1099 Views

3 replies

0 likes

Subscription
  • 1099 Views
  • 3 replies
  • 0 likes

The preference memory **bleep**ing it up

Hey there, I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many different genres of music, and the memory of the program is such that ...

Casual Listener

Hey there,   I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many differen...

Joe

Community Legend

450 Views

7 replies

0 likes

Account
Other
Premium
Unlimited
  • 450 Views
  • 7 replies
  • 0 likes