Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Nileshgarchar
  • Visitor
  • 263531 Views
  • 515 replies
  • 34 likes
  • Account
    Free
  • 263531 Views
  • 515 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13044 Views
  • 6 replies
  • 11 likes
  • Security
  • 13044 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529386 Views
  • 989 replies
  • 113 likes
  • Account
  • 529386 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128114 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128114 Views
  • 74 replies
  • 12 likes

Billed Twice please help

I just got my first spotify charge on my credit card and I was charged twice I know I only have one account because I never made a second one. I contacted spotify via email and waiting for their response. Can you guys please take care of this for me?...

  • Visitor
  • I just got my first spotify charge on my credit card and I was charged twice 😞 I know I only have one account because I never made a second one. I contacted spotify via email and waiting for their r...
  • Joe
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

6 months trial ended after 1 month.

Hi, I'm writing here because I have a problem with the 6 month trial, basically after the free Premium month I thought I would have had 5 months of "unlimited with ads" (I don't know how to call it). Was I mistaken or is just a bug and I should be ab...

  • Casual Listener
  • Hi, I'm writing here because I have a problem with the 6 month trial, basically after the free Premium month I thought I would have had 5 months of "unlimited with ads" (I don't know how to...
  • Arci996
  • Casual Listener
  • 508 Views
  • 5 replies
  • 0 likes
  • 508 Views
  • 5 replies
  • 0 likes

Is my password stored on hard drive/device?

I've forgotten my password for my Spotify premium and don't know the email address that was used to create the account. A friend set it up for me so the only information I have for the account is the username. I have never logged into the account on ...

  • Casual Listener
  • I've forgotten my password for my Spotify premium and don't know the email address that was used to create the account. A friend set it up for me so the only information I have for the account is the...
  • tomsmyth
  • Casual Listener
  • 5664 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 5664 Views
  • 3 replies
  • 0 likes

Any Form of Contact with Spotify ?!?

So I need to close my Spotify account urgently due to a personal reason. I have emailed contact us twice, tweeted no end of times and asked on here and I am still getting absolutely no response from anybody. Its a shame that the quickness they take t...

  • Casual Listener
  • So I need to close my Spotify account urgently due to a personal reason.  I have emailed contact us twice, tweeted no end of times and asked on here and I am still getting absolutely no response...
  • Peter__
  • Community Legend
  • 288 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 288 Views
  • 2 replies
  • 0 likes

how do i close my account urgently

I have emailed the contact us twice now and would like my account completely cancelled from immediate effect. I have had no response and this is causing me a great deal of distress please can somebody contact me

  • Casual Listener
  • I have emailed the contact us twice now and would like my account completely cancelled from immediate effect.  I have had no response and this is causing me a great deal of distress please can s...
  • Taylor
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

bought a wrong ecard online with maestro :(

hi, since spotify does not support payments with maestro ( belgium) i was searching on the web for some e-card so i still could pay with maestro but now ive bought a e-card from another country thought it doesnt make any diffrence but when i enter th...

  • Casual Listener
  • hi, since spotify does not support payments with maestro ( belgium) i was searching on the web for some e-card so i still could pay with maestro but now ive bought a e-card from another country thoug...
  • dmeesen
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Signing up

Hey, so i tried signing up for Spotify Premium but it told me my card and account country did not match? I've tried a few times with the same result and verified that my chosen country is in fact Ireland and the card an account is Irish. Help Kathrin...

  • Newbie
  • Hey, so i tried signing up for Spotify Premium but it told me my card and account country did not match? I've tried a few times with the same result and verified that my chosen country is in fact Ire...
  • Josh
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

recuperar listas perdidas

cambie de usuario en mi ordenador y cuando quise regresar al mio antiguo todas las listas se habian borrado, es decir, esta vacio completamente y nose como recuperarlas. El caso es que mi antiguo usuario sigue apareciendo en spotify con mis listas pe...

  • Newbie
  • cambie de usuario en mi ordenador y cuando quise regresar al mio antiguo todas las listas se habian borrado, es decir, esta vacio completamente y nose como recuperarlas. El caso es que mi antiguo usu...
  • user-removed
  • Not applicable
  • 412 Views
  • 4 replies
  • 0 likes
  • 412 Views
  • 4 replies
  • 0 likes

Problems with premium account activation on laptop

Hi, I just upgraded my account to premium for a month for 10.99 EU. I redeemded a code that I got through www.spotifypremium.nl. I logged out and in again after redeeming my code. However, spotify is still saying I went over my 10 hour timelimit. On ...

  • Casual Listener
  • Hi,   I just upgraded my account to premium for a month for 10.99 EU. I redeemded a code that I got through www.spotifypremium.nl. I logged out and in again after redeeming my code. However,...
  • Sam
  • Spotify
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Password Reset Isn't Working?

Hi: I logged back in via FB for the first time in a long, long time and downloaded the app.I tried logging in through the app, using the username it gave me, but couldn't remember the password.I then tried using the email address I use to log into FB...

  • Visitor
  • Hi:  I logged back in via FB for the first time in a long, long time and downloaded the app. I tried logging in through the app, using the username it gave me, but couldn't remember the passw...
  • user-removed
  • Not applicable
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Country

On my profile my country is set as Ireland. I try to change it to Uk as I live in N.Ireland, it gives me the opion of Ire or UK but when I change it it won't save it. Can anyone tell me why?

  • Casual Listener
  • On my profile my country is set as Ireland. I try to change it to Uk as I live in N.Ireland, it gives me the opion of Ire or UK but when I change it it won't save it. Can anyone tell me why?  ...
  • Superlee03
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Error 101

I've had a premium spotify account for several years now and I've never had anything annoying happening before. Could anyone, please without asking me what I've tried so far, tell me how I can access spotify. This problem ("error 101") has appearentl...

  • Newbie
  • I've had a premium spotify account for several years now and I've never had anything annoying happening before.   Could anyone, please without asking me what I've tried so far, tell me how I...
  • Peter__
  • Community Legend
  • 823 Views
  • 6 replies
  • 0 likes
  • 823 Views
  • 6 replies
  • 0 likes

Can't browse spotify library with sonos controller

Hi all, Is this the place to contact spotify support? My problem: since two weeks I can't browse in the spotify library anymore using my Sonos controller. When I login with a different account browsing does work. According to the Sonos helpdesk (with...

  • Visitor
  • Hi all,   Is this the place to contact spotify support?   My problem: since two weeks I can't browse in the spotify library anymore using my Sonos controller. When I login with a di...
  • Peter__
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says my premium has expired!

Hi! I pay my Spotify-Premium account through Telia in Sweden. They says that I´ve no expired payments or what so ever. Telia claims that I've my premium activated. But when I´m logging in on spotify it says that my Premium has expired? Please, check ...

  • Newbie
  • Hi!   I pay my Spotify-Premium account through Telia in Sweden. They says that I´ve no expired payments or what so ever. Telia claims that I've my premium activated. But when I´m logging in ...
  • Peter__
  • Community Legend
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes

Playlists deleted unable to restore

Spotify was recently removed from my facebook account, and when I went to use spotify again I had to log in (hasn't happened since initially installing spotify three years ago). When I logged back in, all of my playlists were gone. On my online profi...

  • Newbie
  • Spotify was recently removed from my facebook account, and when I went to use spotify again I had to log in (hasn't happened since initially installing spotify three years ago). When  I logged b...
  • Peter__
  • Community Legend
  • 300 Views
  • 1 replies
  • 2 likes
  • Account
    Other
  • 300 Views
  • 1 replies
  • 2 likes

Solved!! Email suggested artists - Wrong name!

I got an email this morning with suggested artists based on what I had listened to. The problem is that the name they sent it to is not mine, nor do I know anyone with that name so it's not someone who has borrowed my account, and the suggested artis...

  • Casual Listener
  • I got an email this morning with suggested artists based on what I had listened to. The problem is that the name they sent it to is not mine, nor do I know anyone with that name so it's not someone w...
  • Peter__
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • Other
  • 373 Views
  • 3 replies
  • 0 likes

account has dropped down to free

Could someone from spotify please get in touch to solve my problem,I pay for spotify premium through virgin media.my account on 21st November dropped down to free version and now won't work on my mobile or tablet.I messaged sport but still haven't he...

  • Casual Listener
  • Could someone from spotify please get in touch to solve my problem,I pay for spotify premium through virgin media.my account on 21st November dropped down to free version and now won't work on my mob...
  • Peter__
  • Community Legend
  • 366 Views
  • 4 replies
  • 0 likes
  • Account
  • 366 Views
  • 4 replies
  • 0 likes

Problems with Contacting Spotify?

Hi I've been having problems contacting Spotify on my account. When I submit somethng in the contact form I never get a confirmation email or response from Spotify. Not sure if its problem with my email or if they haven't gotten it through the contac...

  • Newbie
  • Hi I've been having problems contacting Spotify on my account. When I submit somethng in the contact form I never get a confirmation email or response from Spotify.  Not sure if its problem with...
  • Sam
  • Spotify
  • 273 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 273 Views
  • 2 replies
  • 0 likes

LOST MY ACCOUNT!!!!

Ok so I was trying to login onto my Spotify on my ipod and it wouldn't let me cause I couldn't remember my login info. Then I tried looking it up and ended up deleting the "app" from my facebook account (idk why I did that) so then I tried to go on s...

  • Casual Listener
  • Ok so I was trying to login onto my Spotify on my ipod and it wouldn't let me cause I couldn't remember my login info.  Then I tried looking it up and ended up deleting the "app" from my faceboo...
  • Christoffer
  • Community Legend
  • 319 Views
  • 3 replies
  • 0 likes
  • Account
  • 319 Views
  • 3 replies
  • 0 likes

I can't change my payment info, I am stuck with SofortDauerauftrag

Hello, I have been a Spotify User since the start in Germany and did choose SofortDauerauftrag as payment back then. I wanted to cancel my subsription this month and deleted the bank transfer in my bank account, because the cancel page told(still tel...

  • Newbie
  • Hello, I have been a Spotify User since the start in Germany and did choose SofortDauerauftrag as payment back then. I wanted to cancel my subsription this month and deleted the bank transfer in my...
  • Christoffer
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes