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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263274 Views
  • 790 replies
  • 81 likes
  • Account
  • 263274 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129111 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129111 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72014 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72014 Views
  • 63 replies
  • 8 likes

Solved!! Getting my unlimited to work after a re-install

I have upgraded to unlimited a couple of yesrs back but had to re-install spotify as my laptop got re-built and now it only shows as running the free version

  • Visitor
  • I have upgraded to unlimited a couple of yesrs back but had to re-install spotify as my laptop got re-built and now it only shows as running the free version
  • user-removed
  • Not applicable
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

408 error

I've been travelling for 3 months and all of sudden this error 408 pops up and i cant log in. I am in the states and been here for about a week. What should i do?

  • Newbie
  • I've been travelling for 3 months and all of sudden this error 408 pops up and i cant log in. I am in the states and been here for about a week. What should i do?
  • Taylor
  • Community Legend
  • 685 Views
  • 2 replies
  • 0 likes
  • Error 408
  • 685 Views
  • 2 replies
  • 0 likes

Switching Facebook accounts connected to Spotify

Facebook won't reply to my request to kill my old account that I don't have access to. I would like to link my Spotify account to my current Facebook user name. How can this be done?

  • Visitor
  • Facebook won't reply to my request to kill my old account that I don't have access to.  I would like to link my Spotify account to my current Facebook user name.  How can this be done?
  • Peter__
  • Community Legend
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Someone else is using my Spotify account

Someone is using my spotify. I've changed my password like 3 times. And it Doesnt work. He doesnt logg out. What is the problem? Please help.

  • Regular
  • Someone is using my spotify. I've changed my password like 3 times. And it Doesnt work. He doesnt logg out. What is the problem? Please help.
  • Zebs
  • Regular
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Change artist profile image with validated profile?

First off I want to say a huge props for validating my artist profile so quickly. I love the service and have been a premium member since you started in the US. My question is: Is there a way to change my artist image on my artist profile page? I wan...

  • Newbie
  • First off I want to say a huge props for validating my artist profile so quickly. I love the service and have been a premium member since you started in the US.   My question is: Is there a ...
  • Peter__
  • Community Legend
  • 5112 Views
  • 1 replies
  • 0 likes
  • 5112 Views
  • 1 replies
  • 0 likes

HELP PLEASE

Dear SpotifyI am unable to use it anymore, I had a previous spotify and it was linked to Facebook[Snip-Private Details-Peter]I now have a new Facebook account and cannot get Spotify,I have tried several timesand several ways nothing will be accepted ...

  • Newbie
  • Dear Spotify I am unable to use it anymore, I had a previous spotify and it was linked to Facebook [Snip-Private Details-Peter] I now have a new Facebook account and cannot get Spotify,I hav...
  • Peter__
  • Community Legend
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Solved!! SPOTIFYSUBS

Why the **bleep** do you idiots withdraw 1200 DKK with no reasons after I unsubscribed after less than a month as Premium?You better give me that money back.http://img443.imageshack.us/img443/828/spotifysubs.jpg

  • Casual Listener
  • Why the **bleep** do you idiots withdraw 1200 DKK with no reasons after I unsubscribed after less than a month as Premium? You better give me that money back. http://img443.imageshack.us/img443/8...
  • linnher
  • Newbie
  • 1680 Views
  • 5 replies
  • 0 likes
  • 1680 Views
  • 5 replies
  • 0 likes

Solved!! Does unlimited really mean unlimited? (asked by an addict)

I've become a very avid Spotify user. It's auditory crack. I listen in the morning as soon as I wake up and much of the morning while getting ready for work, usually at least a few hours while at work, throughout the evening until I go to bed, and mo...

  • Community Legend
  • I've become a very avid Spotify user. It's auditory crack. 🙂   I listen in the morning as soon as I wake up and much of the morning while getting ready for work, usually at least a few hour...
  • smelico
  • Community Legend
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Stop hacking my facebook!

I delinked Spotify from my facebook account. I don't want any connection between the two. Yet my facebook friends are still appearing in my "Who to follow" area. How can this be possible? Clearly the accounts aren't fully de-linked. It is totally out...

  • Newbie
  • I delinked Spotify from my facebook account.  I don't want any connection between the two.  Yet my facebook friends are still appearing in my "Who to follow" area.  How can this be pos...
  • Peter__
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Why isn't it working?!

Hello! Sorry for posting here but I can't find anywere else to post. 3 days ago I payed for Premium and I got the reciept and the money has been drawn from my account but it won't work. Can someone tell me why? I've logged out and in several times bu...

  • Newbie
  • Hello! Sorry for posting here but I can't find anywere else to post. 3 days ago I payed for Premium and I got the reciept and the money has been drawn from my account but it won't work. Can someone...
  • Peter__
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

keine richtige top-titel liste

hallo, ich bin noch relativ neu auf spotify und habe letztens von einem anderen profil entdeckt, dass auf meinem profil top-titel stehen, die ich da gar nicht haben möchte, außerdem würde ich gerne, dass man meine gelöschte playlist auch nicht mehr e...

  • Newbie
  • hallo, ich bin noch relativ neu auf spotify und habe letztens von einem anderen profil entdeckt, dass auf meinem profil top-titel stehen, die ich da gar nicht haben möchte, außerdem würde ich gerne, ...
  • Peter__
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

How do I pay my account after it bounced before?

I would like to get my playlists back but you have no contact details or ways to pay my bill I can find anywhere past the initial sign up!

  • Newbie
  • I would like to get my playlists back but you have no contact details or ways to pay my bill I can find anywhere past the initial sign up!
  • Jamie
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Changing my debit card

I would like to Change my old debit card to my new debit card but I don't know how to get to that option?

  • Newbie
  • I would like to Change my old debit card to my new debit card but I don't know how to get to that option?
  • Jamie
  • Spotify Legend
  • 4326 Views
  • 3 replies
  • 2 likes
  • 4326 Views
  • 3 replies
  • 2 likes

Being charged for subscription and somehow not a premium member

Thouroughly fed up with the app. For the past two months i have been charged the premium memership fee and yet my account claims im not a premium member. Tal about a waste of almost 20 bucks and a headache. Ive tried redowloading the app (android) no...

  • Visitor
  • Thouroughly fed up with the app. For the past two months i have been charged the premium memership fee and yet my account claims im not a premium member. Tal about a waste of almost 20 bucks and a he...
  • Marco
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium subscription logging with Movistar

Hello folks, I have registered upgraded my Spotify account to make it premium, and I will pay it through Spanish mobile operator Movistar instead of paying by credit card or whatever else. But when I try activating the premium subscription I always g...

  • Visitor
  • Hello folks,   I have registered upgraded my Spotify account to make it premium, and I will pay it through Spanish mobile operator Movistar instead of paying by credit card or whatever els...
  • user-removed
  • Not applicable
  • 473 Views
  • 4 replies
  • 0 likes
  • 473 Views
  • 4 replies
  • 0 likes

Solved!! Country matching fail even after changing

Hello guys, I'm from turkey which does not allow spotify or is not in agreement, I changed my country settıng to USA sometime ago, but nowadays I'm have that "your country does not match bla bla" Can you help me fix it? My location is still set as US...

  • Casual Listener
  • Hello guys,   I'm from turkey which does not allow spotify or is not in agreement,   I changed my country settıng to USA sometime ago, but nowadays I'm have that "your country does ...
  • 2_2_etti_5
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Delete spotify account

I would like to delete me account please. This is my user number,1284846655. Than.

  • Visitor
  • I would like to delete me account please. This is my user number,1284846655. Than.
  • jorgenjorgenhot
  • Newbie
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

I have 2 accounts spotify

I have 2 accounts spotify, because today when I wanted to access my account, I was not able to Login (was connected with facebook) and I created a new account with my email (which has the same facebook account), but it happened not what I wanted to.N...

  • Casual Listener
  • I have 2 accounts spotify, because today when I wanted to access my account, I was not able to Login (was connected with facebook) and I created a new account with my email (which has the same f...
  • joaocnsousa
  • Casual Listener
  • 261 Views
  • 4 replies
  • 0 likes
  • 261 Views
  • 4 replies
  • 0 likes

Can't change password -email in use

So I've had this account for ages, with the same email and I decided it was time to change password. But I can't. I type in the new ones, confirming with the old and get the message "Your email is allready in use" Of course it's in use, I'm bloody us...

  • Newbie
  • So I've had this account for ages, with the same email and I decided it was time to change password. But I can't. I type in the new ones, confirming with the old and get the message "Your email is ...
  • crisplof
  • Casual Listener
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

All my playlists are gone

Can you please help me get back my playlists. They all disappeared yesterday and a new random one was added?Please help.

  • Newbie
  • Can you please help me get back my playlists. They all disappeared yesterday and a new random one was added? Please help.
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes