Won't allow credit card number change

My old debit card has expired, however I was issued a completely different card number. I went to the subscription and payment change page, entered my new card information and got a message saying my info could not be updated. I'd rather not have to ...

• nicole_b
• Casual Listener
• My old debit card has expired, however I was issued a completely different card number.  I went to the subscription and payment change page, entered my new card information and got a message say...
• 2013-10-09 5:44:26 AM
• 2013-10-19 4:19:59 AM
• nicole_b
• Casual Listener
• 256 Views
• 2 replies
• 0 likes

Two Accounts, One Facebook

Hi. I am signed in under my facebook account to spotify but when I logged in again today, it logged me in as a new user. I can still see and actually follow my old spotify account, also linked to my facebook account. How can I merge these two. I want...

• user-removed
• Visitor
• Hi. I am signed in under my facebook account to spotify but when I logged in again today, it logged me in as a new user. I can still see and actually follow my old spotify account, also linked to my ...
• 2013-10-18 10:59:59 PM
• 2013-10-18 12:00:27 AM
• user-removed
• Not applicable
• 286 Views
• 2 replies
• 0 likes
• Account

New card causing problems

I got a message that Spotify tried to use my card on file. This card was just cancelled and replaced by a new card. I attempted to put the new card in twice and it failed. This is not a problem with the card, as I have used it routinely. It seems imp...

• bbrucato
• Newbie
• I got a message that Spotify tried to use my card on file.   This card was just cancelled and replaced by a new card.    I attempted to put the new card in twice and it failed....
• 2013-10-18 5:57:27 PM
• 2013-10-18 11:56:20 PM
• Joe
• Community Legend
• 180 Views
• 3 replies
• 0 likes

Spotify charges for premium, but I can't use it

I have been paying for Spotify Premium, and suddenly I can't log in anymore. Spotify has charged me 9,95e 16.10.2013 for Premium, but when I look at my account information here in Spotify, it says that I have only Spotify Free. And I can't log in to ...

• kaaardemumma
• Casual Listener
• I have been paying for Spotify Premium, and suddenly I can't log in anymore. Spotify has charged me 9,95e 16.10.2013 for Premium, but when I look at my account information here in Spotify, it says th...
• 2013-10-18 10:03:54 PM
• 2013-10-18 11:40:43 PM
• Joe
• Community Legend
• 330 Views
• 4 replies
• 0 likes

How to cancel subscription when im not allowed to use @ in my usename which is my email address?

• vince50
• Newbie
• 2013-10-18 3:58:45 PM
• 2013-10-18 4:11:53 PM
• user-removed
• Not applicable
• 256 Views
• 1 replies
• 0 likes

Sorry but is the contact formular sending to a trashcan?

# 00986419 # 00936282 # 00945652 .. no answer until now .. - The 'update' from September downgrades me from Premium to Free - I only can login over Facebook (no working spotifuggle account available) - Workaround for fixing the Facebook problem does ...

• user-removed
• Visitor
• # 00986419 # 00936282 # 00945652   .. no answer until now ..   - The 'update' from September downgrades me from Premium to Free - I only can login over Facebook (no working sp...
• 2013-10-18 3:11:53 PM
• 2013-10-18 3:19:02 PM
• Peter__
• Community Legend
• 266 Views
• 1 replies
• 0 likes
• Account
  Premium

spotify account is different from facebook one

I made a new non-facebook account on spotify for make some testing teaching my friend on my android device, the problem is when i try to log in with my facebook accont it seems to be associated with the new account with the new email and I lost all m...

• biovito
• Newbie
• I made a new non-facebook account on spotify for make some testing teaching my friend on my android device, the problem is when i try to log in with my facebook accont it seems to be associated with ...
• 2013-10-18 12:59:02 PM
• 2013-10-18 2:28:31 PM
• user-removed
• Not applicable
• 170 Views
• 1 replies
• 0 likes

Unlimited subscription not working

I paid, got a receipt and when I log on from web it shows that I have the unlimited. But when I click my account from the program it shows that I have the free. I have tried loggin out several times. Re installing the program .. nothing helps. I wait...

• hemmokanis
• Casual Listener
• I paid, got a receipt and when I log on from web it shows that I have the unlimited. But when I click my account from the program it shows that I have the free. I have tried loggin out several times....
• 2013-10-18 11:34:22 AM
• 2013-10-18 12:56:27 PM
• Sam
• Spotify
• 224 Views
• 5 replies
• 0 likes

Delete my account

Can you please delete my account immediately, I want to deactivate my facebook and I can't because everytime I sign back into spotify I'm signed straight back into Facebook. I just want a normal account and not a facebook one!

• EmilyLiya
• Newbie
• Can you please delete my account immediately, I want to deactivate my facebook and I can't because everytime I sign back into spotify I'm signed straight back into Facebook. I just want a normal ac...
• 2013-10-17 11:14:54 PM
• 2013-10-18 11:08:48 AM
• Peter__
• Community Legend
• 182 Views
• 1 replies
• 0 likes
• Account
  Subscription

charged wrongly

I took out the 48 hr trial on my phone and cancelled there after. My subscription says I am currently using Spotify free and have no payment details entered. I was charged £9.99 on 14/10/13 from my paypal account. In app it says I need to upgrade to ...

• kiemurr
• Newbie
• I took out the 48 hr trial on my phone and cancelled there after. My subscription says I am currently using Spotify free and have no payment details entered. I was charged £9.99 on 14/10/13 from my p...
• 2013-10-17 9:49:17 PM
• 2013-10-18 10:44:11 AM
• Sam
• Spotify
• 336 Views
• 2 replies
• 0 likes
• Account
  Subscription

Faroe Islands

Hi, I have signed up for Spotify Premium Subscription but cannot find the Music Service in my Sonos controller. I live in the Faroe Island, part of the Danish Kingdom, and I have spend a complete day to find a solution without success. Hope someone c...

• gs55
• Newbie
• Hi,   I have signed up for Spotify Premium Subscription but cannot find the Music Service in my Sonos controller. I live in the Faroe Island, part of the Danish Ki...
• 2013-10-17 10:29:48 PM
• 2013-10-18 10:37:49 AM
• Sam
• Spotify
• 1423 Views
• 1 replies
• 0 likes
• Premium
  Unlimited

how long does it take to get some kind of help around here usually?

been 9 hours now and nothing. how many moderators are here and how many of them are active?

• neliel666
• Regular
• been 9 hours now and nothing. how many moderators are here and how many of them are active?
• 2012-12-15 10:12:14 PM
• 2013-10-18 10:30:41 AM
• Sam
• Spotify
• 895 Views
• 9 replies
• 0 likes

Don't have payment method to change country code

I'm a US citizen and am working in Mexico for a couple of months. I've been using Spotify free with no trouble until today, where the application is forcing offline mode until I update my profile to match my country code or upgrade. I don't have a Me...

• user-removed
• Visitor
• I'm a US citizen and am working in Mexico for a couple of months. I've been using Spotify free with no trouble until today, where the application is forcing offline mode until I update my profile to ...
• 2013-10-17 11:20:52 PM
• 2013-10-18 10:27:48 AM
• Sam
• Spotify
• 298 Views
• 1 replies
• 0 likes

I subscribed with one of my account and I lost that account. How Can I stop subscribing?

I subscribed with one of my account and I lost that account. How Can I stop subscribing?

• sanghunlee
• Newbie
• I subscribed with one of my account and I lost that account. How Can I stop subscribing?
• 2013-10-17 10:17:29 PM
• 2013-10-17 10:20:41 PM
• Taylor
• Community Legend
• 182 Views
• 1 replies
• 0 likes

Problem with Spotify account

Hello!My Spotify account has been removed (now I'm using a new one) and I want to recover it because I had contacts and lists that I would keep.I had Unlimited service and, without any authorization, Spotify changed my account to Premium! So I asked ...

• tanit
• Casual Listener
• Hello! My Spotify account has been removed (now I'm using a new one) and I want to recover it because I had contacts and lists that I would keep. I had Unlimited service and, without any authorizat...
• 2013-10-17 8:19:13 PM
• 2013-10-17 9:05:32 PM
• tanit
• Casual Listener
• 933 Views
• 4 replies
• 0 likes
• Account
  Login
  Premium
  Unlimited

Top Weekly Tracks update randomly or not at all

When does Spotify update the "Top Weekly Tracks" and "Top Weekly Artists" for users? I haven't gotten an update at all this week and I love to see what I listen to. Sometimes it updates on a Monday, and sometimes not until Thursday. Seems incredibly ...

• user-removed
• Visitor
• When does Spotify update the "Top Weekly Tracks" and "Top Weekly Artists" for users?  I haven't gotten an update at all this week and I love to see what I listen to.  Sometimes it updates o...
• 2013-10-17 4:54:07 PM
• 2013-10-17 9:01:49 PM
• user-removed
• Not applicable
• 305 Views
• 2 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

Payment Card Expired with student nus card discount

Hi, Today my spotify account reverted back to free, and I realised this was because my payment card expired; I forgot to update spotify with my new card details. So I removed the payment method and card attached. However, I was on the student payment...

• jjman_111
• Casual Listener
• Hi, Today my spotify account reverted back to free, and I realised this was because my payment card expired; I forgot to update spotify with my new card details. So I removed the payment method and...
• 2013-10-16 6:16:10 PM
• 2013-10-17 8:53:36 PM
• Peter__
• Community Legend
• 651 Views
• 4 replies
• 0 likes
• Free
  Premium
  Subscription

help with facebook, lost music

please help... i hid or removed my spotify activity from facebook and i think that i may have accidentaly disconnected my account somehow. when i logged back into spotify after doing that, all of my music was gone. how can i get it back? my username ...

• duttonelaine
• Casual Listener
• please help... i hid or removed my spotify activity from facebook and i think that i may have accidentaly disconnected my account somehow. when i logged back into spotify after doing that, all of my ...
• 2013-10-09 10:48:00 PM
• 2013-10-17 8:52:22 PM
• Peter__
• Community Legend
• 235 Views
• 3 replies
• 0 likes

Frequent purchases of e-cards

Hello community! I buy a lot of e-card codes from time to time and I have some problems with it. I had to buy 7 one- month codes and after 4th I got a message that error occurred and try again. Unfortunately repeating a purchase is not a solution. I ...

• whateva
• Newbie
• Hello community! I buy a lot of e-card codes from time to time and I have some problems with it. I had to buy 7 one- month codes and after 4th I got a message that error occurred and try again. ...
• 2013-10-17 6:25:22 PM
• 2013-10-17 8:49:47 PM
• Peter__
• Community Legend
• 162 Views
• 1 replies
• 0 likes
• Account
  Subscription