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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CrispyPotato275
  • Newbie
  • 281744 Views
  • 827 replies
  • 85 likes
  • Account
  • 281744 Views
  • 827 replies
  • 85 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133982 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133982 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76025 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76025 Views
  • 63 replies
  • 8 likes

New Subcription question

Hello, I wonder if anyone could help me. I bought my girlfriend a premium spotify subscription for her birthday. I bought it in the UK, she lives in holland. When she tried to regiser the e-card on her laptop in holland, she got a message saying that...

  • Newbie
  • Hello, I wonder if anyone could help me. I bought my girlfriend a premium spotify subscription for her birthday. I bought it in the UK, she lives in holland. When she tried to regiser the e-card on h...
  • Adam
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

premium subscription + playlists disappeared

Hi, I've been a premium subscriber for several years but as of today I cannot login on the spotify app and when I login on the spotify website it says I am using spotify free, despite my bank account having been charged. All playlists also have disap...

  • Visitor
  • Hi, I've been a premium subscriber for several years but as of today I cannot login on the spotify app and when I login on the spotify website it says I am using spotify free, despite my bank account...
  • user-removed
  • Not applicable
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Playlist Subscription

I unsubscribed to a playlist a while ago and I continue to recieve notifications from it when the person adds new songs. I tried resubscribing and unsubscrbing numerous times and logging in and out numerous times. This is incredubly frustrating and I...

  • Casual Listener
  • I unsubscribed to a playlist a while ago and I continue to recieve notifications from it when the person adds new songs. I tried resubscribing and unsubscrbing numerous times and logging in and out n...
  • Adam
  • Roadie
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Account hijacked

My spotify acocunt has been hijacked. I have used spotify for years now, but somone else is now using my account, has changed the email adress, personal details and password. They have also deleted my playlist. I can now only get access via my facebo...

  • Casual Listener
  • My spotify acocunt has been hijacked. I have used spotify for years now, but somone else is now using my account, has changed the email adress, personal details and password. They have also deleted m...
  • Adam
  • Roadie
  • 504 Views
  • 3 replies
  • 1 likes
  • 504 Views
  • 3 replies
  • 1 likes

Someone else is using my spotify account at the same time as me.

Someone else is using my account, making new playlists, deleting mine and so on. Can one of you kind moderators kick them off my account and log out off all devices??? Thanks.

  • Newbie
  • Someone else is using my account, making new playlists, deleting mine and so on.   Can one of you kind moderators kick them off my account and log out off all devices???   Thanks.
  • Adam
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Free trials

Hi spotify!When my free trial runs out can i get a full version? How do i get all my music back! Please help!Kate xxx

  • Newbie
  • Hi spotify! When my free trial runs out can i get a full version? How do i get all my music back! Please help! Kate xxx
  • Adam
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Spotify unlimited vs premium.

Hello all i just recently received a $10 spotify giftcard. I activated it and got spotify UNLIMITED is there anyway i can change it to spotify premium? I need the offline mode for my phone since i'm taking a roadtrip and the music will eat up most of...

  • Newbie
  • Hello all i just recently received a $10 spotify giftcard. I activated it and got spotify UNLIMITED is there anyway i can change it to spotify premium? I need the offline mode for my phone since i'm ...
  • Adam
  • Roadie
  • 985 Views
  • 2 replies
  • 0 likes
  • 985 Views
  • 2 replies
  • 0 likes

Error 408

Hi, I'm from Sweden but I've been in australia for 7 months and since 1 month ago I can't sign in to my spotify account from my iPhone and suddenly all my songs are unsynced again. I just get the error 408 as soon as I try to log in, help please?

  • Casual Listener
  • Hi, I'm from Sweden but I've been in australia for 7 months and since 1 month ago I can't sign in to my spotify account from my iPhone and suddenly all my songs are unsynced again. I just get the err...
  • Josh
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • Error 408
  • 464 Views
  • 1 replies
  • 0 likes

New iphone says I om on 48 hour trial even though I am premium user

I got a new iphone 5 today and when I log into spotify for the first time it says "48 hours remaining of your trial" even though I have been a premium member for a long time and it always worked on my old iphone. What can I do?

  • Newbie
  • I got a new iphone 5 today and when I log into spotify for the first time it says "48 hours remaining of your trial" even though I have been a premium member for a long time and it always worked on m...
  • Peter__
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

I think I've been hacked

I have a premium account...just logged in on my iPhone and EVERYTHING is gone and I'm not even recognized as having an ongoing premium account. Tried on my laptop computer and same thing shows. Please help.

  • Casual Listener
  • I have a premium account...just logged in on my iPhone and EVERYTHING is gone and I'm not even recognized as having an ongoing premium account.  Tried on my laptop computer and same thing shows....
  • agleim
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

48 hour trial

When the 48 hour trial ends will I lose all of my starred music if not can I still listen to it for free still.

  • Newbie
  • When the 48 hour trial ends will I lose all of my starred music if not can I still listen to it for free still.
  • Peter__
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Started Free Trial - now EVERYTHING is gone

So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/followers, etc. Recommendations are reset and every...

  • Casual Listener
  • So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/...
  • chillannyc
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Leaving Virgin Media - want to keep account and pay for premium service

Hi I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automatically, or is there something that can be done now? Andy

  • Newbie
  • Hi   I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automaticall...
  • Peter__
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Log in "incorrect."

I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to another computer that isn't my main and an getting the ...

  • Regular
  • I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to anot...
  • Peter__
  • Community Legend
  • 1072 Views
  • 8 replies
  • 0 likes
  • 1072 Views
  • 8 replies
  • 0 likes

importat uninstall requirment

If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again.THAT MEANS YOU TURN YOUR DEVICE COMPLETLY OFF AND THEN REBOOT FR...

  • Regular
  • If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again. THAT MEAN...
  • Peter__
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook completely.

I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebook.

  • Visitor
  • I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebo...
  • Patricia
  • Spotify Legend
  • 272 Views
  • 4 replies
  • 0 likes
  • 272 Views
  • 4 replies
  • 0 likes

Solved!! Download Music Selection is missing?

Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs I I'm located in Estonia! Thanks for answer allready!

  • Visitor
  • Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs ...
  • Peter__
  • Community Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Recover deleted playlist

I have accidentally deleted a playlist, named '1'. Would you be able to restore this for me? Account is thecheekychump

  • Casual Listener
  • I have accidentally deleted a playlist, named '1'. Would you be able to restore this for me?   Account is thecheekychump
  • thecheekychump
  • Casual Listener
  • 183 Views
  • 4 replies
  • 0 likes
  • 183 Views
  • 4 replies
  • 0 likes

Solved!! Synced an another spotify acc to my spotify-with-facebook account. and lost everything.

I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it logins to new and clean account. I want my old stu...

  • Casual Listener
  • I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it...
  • barisahmet
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Spotify 30 day free trial?

Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,but if i check my Spotify account it says i've got the p...

  • Casual Listener
  • Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,b...
  • tommytinkroom
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes