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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286540 Views

529 replies

34 likes

Account
Free
  • 286540 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13606 Views

6 replies

11 likes

Security
  • 13606 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539947 Views

990 replies

114 likes

Account
  • 539947 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129573 Views

74 replies

12 likes

Account
Login
Premium
  • 129573 Views
  • 74 replies
  • 12 likes

account payment

A 10.79 charge posted to my account but I cannot use premium. Need help.

Casual Listener

A 10.79 charge posted to my account but I cannot use premium.  Need help.

Peter__

Community Legend

335 Views

1 replies

0 likes

Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Spotify premium gift cards

Hi! I'm on vacation in Denmark but i live in Norway, and my spotify premium just expired. I usually buy gift cards to get spotify premium, so I bought one on a store here. The problem is, when i entered the code, it said that I wasn't able to use it ...

Casual Listener

Hi! I'm on vacation in Denmark but i live in Norway, and my spotify premium just expired. I usually buy gift cards to get spotify premium, so I bought one on a store here. The problem is, when i ente...

Peter__

Community Legend

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! signed up for the free version through FB and now being charged 9.99?

so i signed up to use spotify for free through FB. didnt know there was guna be a hidden fee or something for 9.99. what can i do about this? i did not sign up for premium unless someone hacked my account.

Casual Listener

so i signed up to use spotify for free through FB. didnt know there was guna be a hidden fee or something for 9.99. what can i do about this? i did not sign up for premium unless someone hacked my ac...

Peter__

Community Legend

854 Views

6 replies

0 likes

  • 854 Views
  • 6 replies
  • 0 likes

Wrong Account Charged

I just registered for Spotify Premium with a new card but instead of using the new card they took the payment using the card I registered for my free trial with....but I cancelled that subscription. I need the charge taken off of my account, help som...

Casual Listener

I just registered for Spotify Premium with a new card but instead of using the new card they took the payment using the card I registered for my free trial with....but I cancelled that subscription. ...

acarroll94

Casual Listener

232 Views

2 replies

0 likes

  • 232 Views
  • 2 replies
  • 0 likes

2 people using 1 account

Is there any plans to allow 2 devices to use the one account simultaneously. My daughter is getting to the age where she is getting into her music and wants to listen to spotify the same time as me.

Casual Listener

Is there any plans to allow 2 devices to use the one account simultaneously.  My daughter is getting to the age where she is getting into her music and wants to listen to spotify the same time a...

stewarty31

Casual Listener

2308 Views

3 replies

0 likes

  • 2308 Views
  • 3 replies
  • 0 likes

Four months with double payment

I have one Premium subscription for spotifuggle, but have been charged double the four last months. Hope this will be sorted out. Looking forward to getting your answer. Yours Bjørn Borchgrevink

Newbie

I have one Premium subscription for spotifuggle, but have been charged double the four last months. Hope this will be sorted out. Looking forward to getting your answer. Yours Bjørn Borchgrevink

Joe

Community Legend

228 Views

2 replies

0 likes

  • 228 Views
  • 2 replies
  • 0 likes

"This track is unavailable, if you have the file on your computed you can import it"

Hi - Been listening to an album by Meat Loaf called "3 Bats Live" The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can import it" All the other tracks are fine so not sure why t...

Music Fan

Hi - Been listening to an album by Meat Loaf called "3 Bats Live"  The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can i...

jdk147

Music Fan

4607 Views

7 replies

0 likes

Unlimited
  • 4607 Views
  • 7 replies
  • 0 likes

onkyo

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

Casual Listener

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

ar112

Casual Listener

407 Views

4 replies

0 likes

Premium
  • 407 Views
  • 4 replies
  • 0 likes

virgin media with spotify

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I have rung virgin many many times and they can't get i...

Casual Listener

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I ha...

Peter__

Community Legend

496 Views

5 replies

0 likes

  • 496 Views
  • 5 replies
  • 0 likes

Double Account?

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. However the same CC is used. How do I separate the ...

Newbie

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. ...

Joe

Community Legend

373 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 373 Views
  • 1 replies
  • 0 likes

Cannot change my email address

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the other persons email. The only way I can log in right n...

Casual Listener

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the oth...

Taylor

Community Legend

336 Views

3 replies

0 likes

  • 336 Views
  • 3 replies
  • 0 likes

Offline access for this computer has been withdrawn

Hi, I got this message today? Why?Where can I see which devices has offline access? Can I control this somehow? I haven't changed anything and all of a sudden I got this message on my computer which I consider to be my "master" since I have my itunes...

Casual Listener

Hi,   I got this message today? Why? Where can I see which devices has offline access? Can I control this somehow?   I haven't changed anything and all of a sudden I got this message o...

Joe

Community Legend

688 Views

3 replies

0 likes

  • 688 Views
  • 3 replies
  • 0 likes

Solved!! 6 months free

Is this promotion still going on? Like if i pay for 6 months, do i get 6 free or was that just a promotion last year?

Newbie

Is this promotion still going on? Like if i pay for 6 months, do i get 6 free or was that just a promotion last year?

Taylor

Community Legend

1512 Views

1 replies

0 likes

  • 1512 Views
  • 1 replies
  • 0 likes

Advance Auto Parts Commercial halts music completely

Every time the Advance Auto Parts commecial plays, music SHOULD continue once it finishes, but it doesn't. I have to restart the whole program. Which means I have to restart the whole program every 3 songs or so. This is intolerable. Combined with th...

Casual Listener

Every time the Advance Auto Parts commecial plays, music SHOULD continue once it finishes, but it doesn't. I have to restart the whole program. Which means I have to restart the whole program every 3...

sherbertglasses

Casual Listener

918 Views

6 replies

0 likes

  • 918 Views
  • 6 replies
  • 0 likes

new payment method, local playlists not availabe on iphone

I had to submit a new payment method which I received confirmation that it went through. Trouble is none of my playlist are available on my iphone.

Newbie

I had to submit a new payment method which I received confirmation that it went through. Trouble is none of my playlist are available on my iphone.

Joe

Community Legend

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

i want to delete facebook but then cant access spotify

is there any way around this? or am i going to have to create a new spotify account that isnt linked to my facebook, but annoying as im premium... can this be sorted? i want to delete my facebook and use my account still..... very annoyed i cant help...

Visitor

is there any way around this? or am i going to have to create a new spotify account that isnt linked to my facebook, but annoying as im premium...   can this be sorted?   i want to ...

user-removed

Not applicable

266 Views

2 replies

0 likes

Account
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! Purchase premium

I have changes my bank but I have not jet got my new debit card, So can I signing with my old card? It still work but my bank account would be closed as soon I get my new card. So next mouth would charge be with my new card?

Music Fan

I have changes my bank but I have  not jet got my new debit card, So can I signing with my old card? It still work but my bank account would be closed as soon I  get my new card.   ...

molle

Music Fan

440 Views

3 replies

0 likes

Premium
  • 440 Views
  • 3 replies
  • 0 likes

No option for credit card when trying to purchase gift card

I am trying to purchase a premium gift card, but the only payment option showing is Paypal. I have done this before, with success, has the option to pay for gift cards by credit card been removed?

Casual Listener

I am trying to purchase a premium gift card, but the only payment option showing is Paypal.  I have done this before, with success, has the option to pay for gift cards by credit card been remov...

Peter__

Community Legend

535 Views

7 replies

0 likes

  • 535 Views
  • 7 replies
  • 0 likes

double accounts and problems

hi, i have a prpblem, i tried to change my account so it is an australian account. when i log in it shows that i am in australia and my australian adress. as soon as i want to play music in my chromebook from the web player it tries to log in on the ...

Visitor

hi, i have a prpblem, i tried to change my account so it is an australian account. when i log in it shows that i am in australia and my australian adress. as soon as i want to play music in my chrome...

Taylor

Community Legend

377 Views

3 replies

0 likes

  • 377 Views
  • 3 replies
  • 0 likes

"Error , oops something went wrong" when purchasing a gift card!

This error happens more often than I'd be willing to accept it... Yesterday I bought 3 codes for my friends... Now, this morning, I am trying to purchase a spotify giftcard, I select 1 month, paypal, input the name and emails, insert the captcha, the...

Casual Listener

This error happens more often than I'd be willing to accept it...   Yesterday I bought 3 codes for my friends...   Now, this morning, I am trying to purchase a spotify giftcard...

Peter__

Community Legend

1264 Views

5 replies

1 likes

  • 1264 Views
  • 5 replies
  • 1 likes