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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88095 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

732605 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755052 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

My account is logged into the wrong Facebook account

Hi thereOn my desktop and mobile devices my friends name shows up in the righthand corner, i think his Facebook page is logged in, however it has my picture in it. When i log in via a browswer, it's fine. Can you help?

Casual Listener

Hi there On my desktop and mobile devices my friends name shows up in the righthand corner, i think his Facebook page is logged in, however it has my picture in it. When i log in via a browswer, it'...

201 Views

0 replies

0 likes

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I just bought spotify unlimited accidentally

I just bought spotify unlimited accidentally Is it enyway to change it to Premium what i whas supose to do the first time?.....

Casual Listener

I just bought spotify unlimited accidentally 😕   Is it enyway to change it to Premium what i whas supose to do the first time?.....     

jeagirl

Casual Listener

435 Views

4 replies

0 likes

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Difficulty paying for music/songs.

Hi, After my 10 weeks holidays I have now subscribed for Spotify Premium. But now I am faced a difficulty, against my chosen music/song prompt for amount to pay does dot display. Please advise how to pay for the music/songs. Thanks. Vijay

Newbie

Hi, After my 10 weeks holidays I have now subscribed for Spotify Premium. But now I am faced a difficulty, against my chosen music/song prompt for amount to pay does dot display. Please advise how to...

157 Views

0 replies

0 likes

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Can someone please help me change my email address

I have an old free account assigned to my current personal email address.My paid account is assigned to an email address I have deleted...How can I change my account to my current email address that is already in use? Thanks

Casual Listener

I have an old free account assigned to my current personal email address. My paid account is assigned to an email address I have deleted... How can I change my account to my current email address t...

Peter__

Community Legend

482 Views

3 replies

0 likes

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Solved!! Deleted four years worth of tracks

Hello, Firstly, apologies for starting a new thread, I know there are suitable one's already such as here but I don't seem to be able to reply to them. A "practical joker" in my office decided to delete all the songs out of my biggest playlist which ...

Regular

Hello,   Firstly, apologies for starting a new thread, I know there are suitable one's already such as here but I don't seem to be able to reply to them.   A "practical joker" in my off...

MattSuda

Spotify Star

1023 Views

12 replies

0 likes

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Can I remove my Premium account at any time at no extra cost?

Hi there I have tried to 30 day premium trial and love it so am thinking of continuing the payments of £9.99 a month. However, I was just wondering whether I can I remove my Premium account at any time or am I locked into payments for a certain amoun...

Newbie

Hi there I have tried to 30 day premium trial and love it so am thinking of continuing the payments of £9.99 a month. However, I was just wondering whether I can I remove my Premium account at any ti...

Peter__

Community Legend

328 Views

1 replies

0 likes

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Premium account hacked

HelloMy account has been hacked. I opened a case about a week ago but still no news.My case number is 00621929.I have no news since then.Please respond urgently, otherwise I have to block my credit card.Benny

Casual Listener

Hello My account has been hacked.  I opened a case about a week ago but still no news. My case number is 00621929. I have no news since then. Please respond urgently, otherwise I have t...

benny_floden

Casual Listener

391 Views

4 replies

0 likes

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mail message already in use??

first registration: mail message already in use??how is it possible?Who is using my email?urgent response!

Newbie

first registration: mail message already in use?? how is it possible? Who is using my email? urgent response!

Sam

Spotify

229 Views

1 replies

0 likes

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  • 1 replies
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Problems when register

I had to borrow my friends account to write this as I can't even register and create my own account. I tried registering, entered the username I wanted, venusaversa, and the other info needed, but when I clicked register it says "Ops! Something went ...

Newbie

I had to borrow my friends account to write this as I can't even register and create my own account.   I tried registering, entered the username I wanted, venusaversa, and the other info neede...

spoty_1970

Spotify Legend

778 Views

5 replies

0 likes

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Someone using my account

Please log them out I just changed my password thank you!

Casual Listener

Please log them out I just changed my password thank you!

Peter__

Community Legend

194 Views

1 replies

0 likes

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Someone using account

My spotify keeps pausing and keeps playing music that isn't MY music. I'm pretty sure someone else is using my account, I've just changed my password. How do I log them off of the account?

Casual Listener

My spotify keeps pausing and keeps playing music that isn't MY music. I'm pretty sure someone else is using my account, I've just changed my password. How do I log them off of the account?

Sam

Spotify

199 Views

1 replies

0 likes

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How to find out if your credit/debit card is e-commerce enabled?

I wanted to try the month of free premium, but when I went to register for it my card was declined. I check the information several times, and it's still being declined. I have read the FAQs on this issue, but it doesn't help. I have previously used ...

Newbie

I wanted to try the month of free premium, but when I went to register for it my card was declined. I check the information several times, and it's still being declined. I have read the FAQs on this ...

Peter__

Community Legend

1189 Views

1 replies

0 likes

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Free month

I accidentally upgraded to the premium version instead of trying it for a month for free. Could I try it for the month and then decide whether or not I want to upgrade? Thanks!

Newbie

I accidentally upgraded to the premium version instead of trying it for a month for free.  Could I try it for the month and then decide whether or not I want to upgrade?  Thanks!

Sam

Spotify

325 Views

1 replies

0 likes

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  • 1 replies
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e-cards are no longer available to USA customers

Hi, A suggestion... if the problem is the currency conversion so why Spotify simply does not offer e-cards in US$ at equivalent value in Euro?

Casual Listener

Hi, A suggestion... if the problem is the currency conversion so why Spotify simply does not offer e-cards in US$ at equivalent value in Euro?

Sam

Spotify

412 Views

2 replies

0 likes

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Can't buy E-card

So A few months ago I bought an e-card to the value for a month for myself because I didn't want to subscribe quite yet and I didn't have any problems. However I went to go buy another one a few ago from this page and it won't let me buy one at all. ...

Visitor

So A few months ago I bought an e-card to the value for a month for myself because I didn't want to subscribe quite yet and I didn't have any problems. However I went to go buy another one a few ago ...

Peter__

Community Legend

784 Views

5 replies

0 likes

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can't find Social network settings to check Facebook connection

I've lost all my playlists since updating my email address directly on my spotify account page today. I no longer have access to the old email address so changed it to my most used- which is the same as the one I use for facebook access. I'm trying t...

Newbie

I've lost all my playlists since updating my email address directly on my spotify account page today. I no longer have access to the old email address so changed it to my most used- which is the same...

Peter__

Community Legend

1310 Views

5 replies

0 likes

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  • 5 replies
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My Spotify Account hacked

Hi My account appears to have been hacked and hijacked by another user. I do not have any access to my account and can not reset my password, because he or she has been changed my mail adress. My account is associated with Telia and I pay to Telia ev...

Visitor

Hi   My account appears to have been hacked and hijacked by another user. I do not have any access to my account and can not reset my password, because he or she has been changed my mail adres...

Sam

Spotify

339 Views

1 replies

0 likes

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Multiple account problems

So I have an account that I used to use on another email that is iattached to my current facebook. My current/active spotify account is using my new email address. I had to create a facebook for this account so I could use spotify. I went to chnge my...

Newbie

So I have an account that I used to use on another email that is iattached to my current facebook. My current/active spotify account is using my new email address. I had to create a facebook for this...

Sam

Spotify

245 Views

1 replies

0 likes

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  • 1 replies
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A smorgasbord of complete nonsense - Creating a Spotify account has become impossible

The problems are as follows. 1) I attempted to register earlier in the day and was told the username was taken, for every possible username variable that exists in the world2) I try to register later in the day, only to be told that the email I was u...

Casual Listener

The problems are as follows.   1) I attempted to register earlier in the day and was told the username was taken, for every possible username variable that exists in the world 2) I try to reg...

Richard

Community Legend

435 Views

4 replies

0 likes

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Reactivating Student Account

My premium membership was stopped as thedebit card i was using was stolen and consequently my last due payment wasn't processed as i had put a stopon the card. Now when i try to re-register using the nus extra discount i am being told that it can not...

Newbie

My premium membership was stopped as thedebit card i was using was stolen and consequently my last due payment wasn't processed as i had put a stopon the card.   Now when i try to re-register ...

Sam

Spotify

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes