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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 170704 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 170704 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11308 Views
  • 6 replies
  • 11 likes
  • Security
  • 11308 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515177 Views
  • 986 replies
  • 112 likes
  • Account
  • 515177 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125886 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125886 Views
  • 74 replies
  • 12 likes

Playlist subscriber counts not updating

So a few playlists that I'm following and have made are not updating the "follow" count accordingly. Weird.. it's been like this for about 3 weeks? Anyone know what's up?

  • Roadie
  • So a few playlists that I'm following and have made are not updating the "follow" count accordingly. Weird.. it's been like this for about 3 weeks? Anyone know what's up?
  • Joe
  • Community Legend
  • 571 Views
  • 5 replies
  • 0 likes
  • 571 Views
  • 5 replies
  • 0 likes

Username help

Hey guys, I created a spotify account using a username instead of facebook. I decided to link my facebook to spotify, but it still uses my username. So when I follow someone they see my username instead of my actual name. Is there anyway to change th...

  • Casual Listener
  • Hey guys, I created a spotify account using a username instead of facebook. I decided to link my facebook to spotify, but it still uses my username. So when I follow someone they see my username inst...
  • Adam
  • Roadie
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

Free account problems

My free Spotify account has stopped filling up with 10 hours every month. Sometimes it works but suddenly it is warning that there's only, for example, 40 minutes left, but if I don't use the account for a couple of days it goes back to normal but on...

  • Casual Listener
  • My free Spotify account has stopped filling up with 10 hours every month. Sometimes it works but suddenly it is warning that there's only, for example, 40 minutes left, but if I don't use the ac...
  • maddessyster
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Premium user. the geoblocking isgetting worst and worst :(

Hi everyone , I'm a premium customer since long years now and i would never think about unsubcribing from it.I would never think of it, untill not so long ago where i start to realize that the geoblocking politic is getting more and more drastic I un...

  • Casual Listener
  • Hi everyone ,    I'm a premium customer since long years now and i would never think about unsubcribing from it. I would never think of it, untill not so long ago where i start to realiz...
  • Adam
  • Roadie
  • 1517 Views
  • 1 replies
  • 0 likes
  • 1517 Views
  • 1 replies
  • 0 likes

Cargo en el banco pero no se activa premium

Tengo hecho el cargo en mi banco pero no se activa la cuenta como premium, parece que hay que esperar unos dias, cuantos dias es necesario y como se que no hay otro problema?

  • Newbie
  • Tengo hecho el cargo en mi banco pero no se activa la cuenta como premium, parece que hay que esperar unos dias, cuantos dias es necesario y como se que no hay otro problema?
  • Patricia
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my country to Italy - no way

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should put details about my card) everything disappear and...

  • Visitor
  • I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should ...
  • Joe
  • Community Legend
  • 929 Views
  • 13 replies
  • 0 likes
  • 929 Views
  • 13 replies
  • 0 likes

Solved!! Cant Start Premium Trial due to Card Limitation

So I attempted to start the premium trial adding my VISA card, and it declined it. I took a look at my transaction histroy on the cards site and I can see spotify is trying to take 1 cent (obviously a minimum possible legitimate transaction or someth...

  • Regular
  • So I attempted to start the premium trial adding my VISA card, and it declined it. I took a look at my transaction histroy on the cards site and I can see spotify is trying to take 1 cent (obviously ...
  • Peter__
  • Community Legend
  • 625 Views
  • 5 replies
  • 0 likes
  • 625 Views
  • 5 replies
  • 0 likes

pressed wrong update

Hi - So I just switched my card and meant to upgrade my account... but I accidentally paid for unlimited. Then I couldn't understand why it wasn't working on my phone - but I actually meant to upgrade to Premium. Is there any way I can get a refund o...

  • Casual Listener
  • Hi - So I just switched my card and meant to upgrade my account... but I accidentally paid for unlimited. Then I couldn't understand why it wasn't working on my phone - but I actually meant to upgrad...
  • Peter__
  • Community Legend
  • 340 Views
  • 5 replies
  • 0 likes
  • 340 Views
  • 5 replies
  • 0 likes

Can't play Music on Webplayer

Hi Guys, im using the Webplayer when im at Work. Since 1 week i can't play music in the Webplayer. There is no Error. Everything looks fine, if i doubleclick a song or radio (It doesn't matter). There is no "Pop Up" that the Music is on. Normally the...

  • Casual Listener
  • Hi Guys,   im using the Webplayer when im at Work. Since 1 week i can't play music in the Webplayer. There is no Error. Everything looks fine, if i doubleclick a song or radio (It doesn't ma...
  • Dimlo
  • Casual Listener
  • 3537 Views
  • 2 replies
  • 1 likes
  • 3537 Views
  • 2 replies
  • 1 likes

Someone else is using my spotify

Someone else is using my spotify could you please reset my devices? 

  • Casual Listener
  • Someone else is using my spotify could you please reset my devices? 
  • Taylor
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Store-bought card doesn't work.

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work. "The Premium code you entered is invalid. Please check that you have typed it correctly."I know i've typed it in co...

  • Casual Listener
  • I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work.  "The Premium code you entered is invalid. Please check t...
  • Taylor
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Stolen iPod with spotify premium.

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it?Thanks for fast help!

  • Casual Listener
  • Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it? Thanks for...
  • Taylor
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Cannot pay for subscription

The issue is as follows: I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about failed payment. But today I found that I could login with my account,...

  • Newbie
  • The issue is as follows:    I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about f...
  • Peter__
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Being charged for premium even tho i dont have it.

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last. Any help is greatly appreciated

  • Casual Listener
  • My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last.  Any help ...
  • mcarthur
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Help me!

HejHur betalar jag med autogyro, kan jag inte förstå att jag måste göra.Tack så mycket

  • Newbie
  • Hej Hur betalar jag med autogyro, kan jag inte förstå att jag måste göra. Tack så mycket
  • Taylor
  • Community Legend
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Could I be logged out all devices?

Hi, Could you log me out please, believe someone may be using my account. I have changed my password already. Thank you

  • Casual Listener
  • Hi,   Could you log me out please, believe someone may be using my account. I have changed my password already.   Thank you
  • JoshC
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

I purchased spotify premium, but it isn't working

Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. When I got my code it told me that I couldn't use it i...

  • Newbie
  • Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. Whe...
  • Peter__
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Spotify not working on my phone

I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in

  • Newbie
  • I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in
  • Peter__
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Why

Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???

  • Casual Listener
  • Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???
  • muqojin
  • Casual Listener
  • 264 Views
  • 4 replies
  • 0 likes
  • 264 Views
  • 4 replies
  • 0 likes