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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88682 Views

9 replies

2 likes

Account
Login
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757992 Views

18 replies

29 likes

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Same Premium Spotify account vs New facebook account

Hi there ! I can't cope with my problem. I have a current facebook account. But for some security reasons, I created a new facebook account. The previous one has not been suppressed yet. Is there any possibility to associate my Spotify Premium accoun...

Newbie

Hi there !  I can't cope with my problem. I have a current facebook account. But for some security reasons, I created a new facebook account. The previous one has not been suppressed yet. Is th...

Peter__

Community Legend

245 Views

1 replies

0 likes

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Is there a limit to how many offline playlists i can create

Hey so been waiting a long time for spotify to beable to sync your libary offline and browse through it sorting by artistand album ect just like on the ipods libary, but this doesn't seem to be happening anytime soon so in the mean time i thought up ...

Newbie

Hey so been waiting a long time for spotify to beable to sync your libary offline and browse through it sorting by artistand album ect just like on the ipods libary, but this doesn't seem to be happe...

Taylor

Community Legend

4747 Views

1 replies

0 likes

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PREMIUM vs FREE in profile

I can not post anywhere else as button new message is disabled .. that is pretty crappy. I just wanted to say that I have premium subscription and in profile it that I am using FREE verison and I have no subscription ... so how this works ???

Visitor

I can not post anywhere else as button new message is disabled .. that is pretty crappy.   I just wanted to say that I have premium subscription and in profile it that I am using FREE verison ...

Adam

Roadie

348 Views

1 replies

0 likes

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Solved!! Spotify charging me twice on TWO separate days

Every 26th on each month Spotify renews my account. But going through my statement I realised spotify is charging also on the 18th of every month! What is going on? I pay through paypal and the 26th of each month the payment is correct when I compare...

Visitor

Every 26th on each month Spotify renews my account. But going through my statement I realised spotify is charging also on the 18th of every month! What is going on?   I pay through paypal and ...

user-removed

Not applicable

1779 Views

3 replies

0 likes

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Can't login after creating account

Hello,I'm posting on a friends behalf since he is unable to login to Spotify after creating an account. When he tries to login he gets a message stating "An error has occurred processing your login, please try again." When he tries to sign up again i...

Newbie

Hello, I'm posting on a friends behalf since he is unable to login to Spotify after creating an account. When he tries to login he gets a message stating "An error has occurred processing your login...

Peter__

Community Legend

499 Views

1 replies

0 likes

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Solved!! Does Spotify Accept Prepaid Debit Cards

I am interested in signing up for spotify premium, however I am wondering if you all accept the American Express Bluebird prepaid debit card. Any response would be greatly appreciated!

Casual Listener

I am interested in signing up for spotify premium, however I am wondering if you all accept the American Express Bluebird prepaid debit card. Any response would be greatly appreciated!

easterpupp

Newbie

42059 Views

5 replies

2 likes

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Solved!! Updated Facebook picture but doesn't update on my Spotify profile

Hello, I updated my Facebook profile picture and it shows up in the top right hand corner, however when I go to my Spotify profile it still shows my old one. Any way to update this? Any help is appreciated.

Newbie

Hello, I updated my Facebook profile picture and it shows up in the top right hand corner, however when I go to my Spotify profile it still shows my old one. Any way to update this?   Any help...

Peter__

Community Legend

16847 Views

5 replies

0 likes

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Album problems

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagine" album by John Lennon.There it was - the album. S...

Casual Listener

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagin...

MattSuda

Spotify Star

475 Views

5 replies

0 likes

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Spotify account hacked? My playlists are all gone and my email and date of birth have been changed.

I logged into Spotify this morning to find all of my playlists were gone, I tired to restart and that didn't help. I tried logging out and logging in through my Facebook (which I could) but no playlists still.So, I checked my Account info to find som...

Casual Listener

 I logged into Spotify this morning to find all of my playlists were gone, I tired to restart and that didn't help. I tried logging out and logging in through my Facebook (which I could) but no ...

kilrrobot

Casual Listener

722 Views

4 replies

0 likes

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It won't let me sign up for Spotify

I've been trying to sign up for Spotify for several days now, but it won't let me complete the process. I'm at the point now where it tells me that my email address is taken, but then if I try to reset the password I do recieve an email, but then the...

Newbie

I've been trying to sign up for Spotify for several days now, but it won't let me complete the process.  I'm at the point now where it tells me that my email address is taken, but then if I try ...

fallingssirens

Newbie

10883 Views

3 replies

1 likes

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  • 1 likes

Can't redeem gift card, "504 gateway time-out".

Hey. So i have a problem, i just bought a spotify gift card today for 100 sek (swedish money), and i was going to redeem it to get 1 month of spotify premium. So i tried to redeem my code from my giftcard, but everytime i press redeem the page loads ...

Newbie

Hey.   So i have a problem, i just bought a spotify gift card today for 100 sek (swedish money), and i was going to redeem it to get 1 month of spotify premium.    So i tried to re...

Richard

Community Legend

2365 Views

10 replies

4 likes

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URGENT HELP NEEDED

I AM AN AVID USER OF SPOTIFY ... AND AGAIN ..I GET NO RESPONSE TO AN ISSUE THAT IS TO THE POINT THAT I CAN NOT EVEN DELETE SPOTIFY FROM MY FACEBOOK ACCOUNBT ;...I CAN NO LONGER USE OR LOGIN ON MY PHONE SO I CAN LISTEN WHEN I WORKOUT ... I CAN BARELY ...

Visitor

I AM AN AVID USER OF SPOTIFY ... AND AGAIN ..I GET NO RESPONSE TO AN ISSUE THAT IS TO THE POINT THAT I CAN  NOT EVEN DELETE SPOTIFY FROM MY FACEBOOK ACCOUNBT ;...I CAN NO LONGER USE OR LOGIN ON ...

Peter__

Community Legend

513 Views

1 replies

0 likes

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I have the wrong facebook account linked to my spotify account

Hi My account is synced up to my brothers facebook account, i need to have it disconnected so that I can connect to my own. User: Fiddax Thanks a bunch! //Fredrik

Newbie

Hi    My account is synced up to my brothers facebook account, i need to have it disconnected so that I can connect to my own.    User: Fiddax   Thanks a bunch!  ...

Peter__

Community Legend

347 Views

3 replies

0 likes

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Cannot cancel subscription , account gone?

Hi, i removed my facebook permanently and forgot that its linked with spotify and i used the facebook to login. I dont know my login name, spotify id or anything unfortunately. I tried making a new facebook with the mail i used before but it only bec...

Casual Listener

Hi, i removed my facebook permanently and forgot that its linked with spotify and i used the facebook to login.   I dont know my login name, spotify id or anything unfortunately.   I tr...

Peter__

Community Legend

304 Views

2 replies

0 likes

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I can't cancel my account

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUNT DOESNT EXIST. I have had multiple people try and ...

Visitor

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUN...

Kaelyn0017

Casual Listener

641 Views

3 replies

0 likes

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SPOTIFY IS **bleep**

THE WHOLE POINT OF THE FACEBOOK CONNECTIVITY IS TO BE ABLE TO SHARE YOU MUSIC & SEE WHAT YOURE FRIENDS ARE LISTENING TO YET THIS SEEMS TO BE THE HARDEST THING TO SO IN SPOTIFY. INSTEAD THERE ARE LOADS OF COMMERCIAL SPONSORED ARTISTS BLOCKING UP THE F...

Newbie

THE WHOLE POINT OF THE FACEBOOK CONNECTIVITY IS TO BE ABLE TO SHARE YOU MUSIC & SEE WHAT YOURE FRIENDS ARE LISTENING TO YET THIS SEEMS TO BE THE HARDEST THING TO SO IN SPOTIFY. INSTEAD THERE ARE ...

DJD61

Casual Listener

372 Views

3 replies

0 likes

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Upgraded to premium again but Onkyo and Squeezebox can't use my device account

Hi Just upgraded my account to premium again, but my Onkyo and Squeezebox can't login to my device account. Squeezebox says my account has been banished and Onkyo can't login. I'm 100% sure about device name and passwords, so the problem is my accoun...

Visitor

Hi   Just upgraded my account to premium again, but my Onkyo and Squeezebox can't login to my device account. Squeezebox says my account has been banished and Onkyo can't login. I'm 100% sure ...

Peter__

Community Legend

303 Views

1 replies

0 likes

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  • 1 replies
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My son has changed my profile name to his facebook account??

Ok when i log on to spotify with my log in id and password I see my sons facebook picture and facebook account name. how do I get that off from MY account?

Casual Listener

Ok when i log on to spotify with my log in id and password I see my sons facebook picture and facebook account name. how do I get that off from MY account?

Peter__

Community Legend

430 Views

3 replies

0 likes

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Spotify notificationy by mistake

Hi! For the last few months I've been receiving Spotify notification e-Mails from no-reply@news.spotifymail.com (facebook friends now using Spotify, Playlist subscriptions etc.). These E-Mails are sent to my e-mail address. However, I receive those e...

Newbie

Hi!   For the last few months I've been receiving Spotify notification e-Mails from no-reply@news.spotifymail.com (facebook friends now using Spotify, Playlist subscriptions etc.). These ...

Peter__

Community Legend

366 Views

1 replies

0 likes

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  • 1 replies
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account cancellation

i have cancelled my account twice now, and yet i have receeved another statement that shows me that the premium has been charged AGAIN... i want the last 3 premiums refunded and my account cancelled or i will seek legal advise with this

Visitor

i have cancelled my account twice now, and yet i have receeved another statement that shows me that the premium has been charged AGAIN... i want the last 3 premiums refunded and my account cancelled ...

Peter__

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes