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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396362 Views
  • 943 replies
  • 107 likes
  • Account
  • 396362 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170497 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170497 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98837 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98837 Views
  • 68 replies
  • 10 likes

Premium user, spotify shows blank message when logging in, and boots me back out

I've been having this problem on my android phone for a while (like, a year, but since I rarely use it I haven't done anyting.) Now it's happening on my laptop too. I log in, see my playlists etc, but there's either a blank window, or window saying "...

  • Casual Listener
  • I've been having this problem on my android phone for a while (like, a year, but since I rarely use it I haven't done anyting.) Now it's happening on my laptop too. I log in, see my playlists etc, bu...
  • mariellealien
  • Casual Listener
  • 415 Views
  • 5 replies
  • 0 likes
  • 415 Views
  • 5 replies
  • 0 likes

Solved!! Meredith

Hi there Meredith. Please help me! I have been using Premium account for almost for a year now and I have lost all my playlists. I am about to cry. Could you please help me recover them. I can not function without my music.. I would greatly apreciate...

  • Visitor
  •   Hi there Meredith.   Please help me! I have been using Premium account for almost for a year now and I have lost all my playlists. I am about to cry. Could you please help me reco...
  • meahtenoha
  • Spotify
  • 407 Views
  • 5 replies
  • 0 likes
  • 407 Views
  • 5 replies
  • 0 likes

Errors 112, 114, 117

I am getting 'someone else using your account' errors, and 112, 114, 117 error. i have tried uninstalling, re-installing, only going via wired connection, turning off switch etc. Is there anyway to diagnose what the actual problem is please?

  • Newbie
  • I am getting 'someone else using your account' errors, and 112, 114, 117 error.  i have tried uninstalling, re-installing, only going via wired connection, turning off switch etc.  Is there...
  • Peter__
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Spotify dosen't let me acces with my account.

Hello, I've been using Spotify for 1 week I guess and then at one moment it won't let me see anymore nothing, I couldn't listen anymore to music, when I logged out and tried to log in back it didn't let me..When I logged in with my facebook account i...

  • Casual Listener
  • Hello, I've been using Spotify for 1 week I guess and then at one moment it won't let me see anymore nothing, I couldn't listen anymore to music, when I logged out and tried to log in back it didn't ...
  • Peter__
  • Community Legend
  • 448 Views
  • 6 replies
  • 0 likes
  • 448 Views
  • 6 replies
  • 0 likes

I can't change country!

Hello please help me. My spotify account was made in the USA and now I currently live in Okinawa, Japan for two years due to USMC deployment. It says it can't log me in because I currently live in a different country and it doesn't match payment info...

  • Regular
  • Hello please help me.   My spotify account was made in the USA and now I currently live in Okinawa, Japan for two years due to USMC deployment. It says it can't log me in because I currently l...
  • Peter__
  • Community Legend
  • 600 Views
  • 9 replies
  • 0 likes
  • 600 Views
  • 9 replies
  • 0 likes

free spotify

hello! I have free spotify...but It say that my minutes is over?! what is that?! greetings //Ann

  • Newbie
  • hello!   I have free spotify...but It say that my minutes is over?!  what is that?!    greetings //Ann
  • Peter__
  • Community Legend
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

two accounts (facebook and pre-facebook) Subscription is only linked to one of them..

I have two accounts (facebook and pre-facebook) Subscription is only linked to one of them (facebook account).. I cannot connect to facebook from my pre-facebook account through Spotify (Im notified it is not possible to connect to this facebook acco...

  • Newbie
  • I have two accounts (facebook and pre-facebook) Subscription is only linked to one of them (facebook account)..   I cannot connect to facebook from my pre-facebook account through Spotify (Im ...
  • Peter__
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

1 year monthly auto-renewal spotify accounts on eBay?

Just saw several ads on eBay of these spotify accounts that would auto-renew every month (for a year) and seems like SCAM. Can someone please confirm? If so, spotify should take them down. Thanks.

  • Newbie
  • Just saw several ads on eBay of these spotify accounts that would auto-renew every month (for a year) and seems like SCAM. Can someone please confirm? If so, spotify should take them down. Thanks.
  • Peter__
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Account Hacked

Hi, I noticed this morning that my account had been hacked and all of my playlists and starred tracks have been changed. I have altered the password now - is there any way to get the playlists back? Thanks,Chris

  • Casual Listener
  • Hi,   I noticed this morning that my account had been hacked and all of my playlists and starred tracks have been changed.   I have altered the password now - is there any way to get th...
  • hadlinho
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

changing premium account

Hi there,I am currently using a premium account which is connected to my mobile phone account (hi.nl, a kpn-nl company).Now my new interprovider (KPN glasvezel, also a kpn-nl company) is offering a free Spotify premium account. Can you tell me how to...

  • Casual Listener
  • Hi there, I am currently using a premium account which is connected to my mobile phone account (hi.nl, a kpn-nl company). Now my new interprovider (KPN glasvezel, also a kpn-nl company) is offering...
  • derkjan
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Hi. I was given the gift of spotify premium for 30 days by my grandfather.

I went to redeem my code and it will not allow me to. I went to https://www.spotify.com/us/prepaid/ and I get an error: This content is not available in you language. Please help me. I always wanted to try Spotify. I know if I got to use it for a mon...

  • Newbie
  • I went to redeem my code and it will not allow me to. I went to https://www.spotify.com/us/prepaid/ and I get an error: This content is not available in you language.   Please help m...
  • Taylor
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Facebook Account Switch

Hi, I need to know what steps I need to take in order to get my subscription switched over to my new Spotify account with my Facebook. I have an account currently but I am going to deactivate that Facebook and have already created a new facebook. I p...

  • Newbie
  • Hi,   I need to know what steps I need to take in order to get my subscription switched over to my new Spotify account with my Facebook. I have an account currently but I am going to deactivat...
  • Taylor
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! I have changed my passoword on facebook and I cannot login into spotify now on my macbook

I it says wrong password and informs me that i will get an SMS shortly with a code to use for loggin in but no code arrives.

  • Casual Listener
  • I it says wrong password and informs me that i will get an SMS shortly with a code to use for loggin in but no code arrives.
  • Peter__
  • Community Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Ridicules

This is ridicules!!! I get the trial of 48h very good... Wanted to have more, impossible from an Iphone!! Received an email with offer of extra free 30 days on Premium, I want to submit, I go to the link and you ask me to give you my bank details wit...

  • Newbie
  • This is ridicules!!! I get the trial of 48h very good... Wanted to have more, impossible from an Iphone!! Received an email with offer of extra free 30 days on Premium, I want to submit, I go to the ...
  • Peter__
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Spotify Premium with FREE adds! *sarcasm*

Okay, 2 minutes from posting this message I got a commercial break on my Spotify Premium account. WTF?

  • Newbie
  • Okay, 2 minutes from posting this message I got a commercial break on my Spotify Premium account. WTF? 
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Signing up for Premium

If I want to sign up for the free premium trial can why can't I use a gift card instead of putting in a credit card?

  • Newbie
  • If I want to sign up for the free premium trial can why can't I use a gift card instead of putting in a credit card?
  • Peter__
  • Community Legend
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

upgraded to premium but now spotify not working!

hello, i upgraded to premium a couple of weeks ago...then upgraded the spotify and now i cannot use spotify at all because my operating system is too old for the new version so now im paying for premium and i cannot use it. i want to try to get my mo...

  • Casual Listener
  • hello, i upgraded to premium a couple of weeks ago...then upgraded the spotify and now i cannot use spotify at all because my operating system is too old for the new version 😞   so now im pay...
  • Peter__
  • Community Legend
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Im Spotify free but I paid.. Why?

Hi.I'm Spanish and I am very angry about the bad support in my language, it's dreadful and sad. *Translate by Google*I use my credit card to validate Spotify three counts of using my brothers and me. A few weeks ago the collection was made in my bank...

  • Casual Listener
  • Hi. I'm Spanish and I am very angry about the bad support in my language, it's dreadful and sad.   *Translate by Google* I use my credit card to validate Spotify three counts of using my bro...
  • 178 Views
  • 0 replies
  • 0 likes
  • Other
  • 178 Views
  • 0 replies
  • 0 likes

Pagar premium y seguir como Free

Buenas, llevo un tiempo pagando premium y me ha ido bien spotify. Hace poco, casualidad desde el último cobro (hará una semana) soy free a pesar de que pago y la cuenta en la web se me reconoce como Premium. He conseguido desvincular spotify de faceb...

  • Casual Listener
  • Buenas, llevo un tiempo pagando premium y me ha ido bien spotify. Hace poco, casualidad desde el último cobro (hará una semana) soy free a pesar de que pago y la cuenta en la web se me reconoce c...
  • colocorolo
  • Casual Listener
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes