Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3109 Views
  • 0 replies
  • 8 likes
  • Security
  • 3109 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456493 Views
  • 973 replies
  • 110 likes
  • Account
  • 456493 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202372 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202372 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110618 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110618 Views
  • 72 replies
  • 12 likes

Spotify & NUS not working?

Hi, For the last few months I have had the spotify unlimted subscription but now I am in 6th form I brought a NUS card. So when my month of spotify unlimited finished i stopped it by removing my payment information because i wanted the premium for a ...

  • Newbie
  • Hi, For the last few months I have had the spotify unlimted subscription but now I am in 6th form I brought a NUS card. So when my month of spotify unlimited finished i stopped it by removing my paym...
  • yohss
  • Regular
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes

GROTify

You've taken 2x £9.99 from my account, can't access Spotify premium, keep getting email updates in SPANISH... Emailed 'customer service' over a week ago. Nothing. Useless. Please refund me and cancel everything, otherwise I shall see you in the small...

  • Visitor
  • You've taken 2x £9.99 from my account, can't access Spotify premium, keep getting email updates in SPANISH... Emailed 'customer service' over a week ago. Nothing. Useless. Please refund me and ca...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

GROTify

Have been charged 2 x £9.99, can't access Spotify premium, keep receiving updates in SPANISH...!! Sent email a week ago. Is there anybody out there who gives a monkey's??? Less than impressed. Please contact me.

  • Visitor
  • Have been charged 2 x £9.99, can't access Spotify premium, keep receiving updates in SPANISH...!! Sent email a week ago. Is there anybody out there who gives a monkey's??? Less than impressed. Pleas...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

I keep getting logged out of desktop software, and mobile just exits

I can't use spotify on my desktop PC or mobile right now. The desktopsoftware wants me to log in, and then after a couple of seconds logs me out. The mobil app also ask me to log in, and after a couple of seconds it just exits the app. I've recently ...

  • Casual Listener
  • I can't use spotify on my desktop PC or mobile right now.   The desktopsoftware wants me to log in, and then after a couple of seconds logs me out. The mobil app also ask me to log in, and...
  • Sjoenne
  • Casual Listener
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Premium account Hacked!

Hi this is the second time I write about this but i haven't got help from the spotify support... My spotify account maxpalm has been hacked I think, because when I try to reset the password by sending it to my mail I don't get a mail to my emailadres...

  • Regular
  • Hi this is the second time I write about this but i haven't got help from the spotify support... My spotify account maxpalm has been hacked I think, because when I try to reset the password by sendin...
  • Richard
  • Community Legend
  • 659 Views
  • 7 replies
  • 0 likes
  • 659 Views
  • 7 replies
  • 0 likes

Spotify everywhere but my Mac?

A few weeks ago, I posted about an issue I was having with the things I listen to not appearing on Facebook. I've continued looking through forums, trying to find a solution and I discovered that through mobile, it would post what station I was liste...

  • Casual Listener
  • A few weeks ago, I posted about an issue I was having with the things I listen to not appearing on Facebook. I've continued looking through forums, trying to find a solution and I discovered that thr...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Wrong facebook account linked to my spotify account.

Please try somehting in my account as was done here: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/I-have-the-wrong-facebook-account-linked-to-my-spotify-account/m-p/67671#M8865

  • Newbie
  • Please try somehting in my account as was done here:    http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/I-have-the-wrong-facebook-account-linked-to-my-spotify-account/m...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

How do I make the emails stop.

I can't delete with the emails I get from this site. I made an account to listen to ONE person's song from my school, and now I get emails whenever someone joins, whenever someone adds a track, etc. I go to edit profile settings and change all the em...

  • Newbie
  • I can't delete with the emails I get from this site.  I made an account to listen to ONE person's song from my school, and now I get emails whenever someone joins, whenever someone adds a track,...
  • spotify12345
  • Newbie
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Contacts format

Hi, My contacts name are "11004456" and not the real name of them such as on facebook .... I would like to replace those codes by their real names... could you help ??!

  • Regular
  • Hi,   My contacts name are "11004456" and not the real name of them such as on facebook ....   I would like to replace those codes by their real names... could you help ??!
  • Peter__
  • Community Legend
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Switch from Unlimited to Premium.

Hello, I'm trying to switch my account to premium. I now have the 1 month free premium and in 3 day's it wil transfer 5,- from my bank and switch to unlimited. However, I want them to take 10,- and stay with premium, but I can't figure out how to do ...

  • Newbie
  • Hello,   I'm trying to switch my account to premium. I now have the 1 month free premium and in 3 day's it wil transfer 5,- from my bank and switch to unlimited. However, I want them to ...
  • Peter__
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Cannot access Premium account

I thought I upgraded from my current account but may in fact have created a new account which I now cannot access - any solutions? I received a confirmation email with a reference number but when I logged in it was the same free account I had before....

  • Casual Listener
  •   I thought I upgraded from my current account but may in fact have created a new account which I now cannot access - any solutions? I received a confirmation email with a reference number...
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Can't change profile settings

I'm getting too many emails when someone updates their playlists for example. I don't want them, so I set it to "Never" when editing my profile. When I hit "Save", I get the message that my profile was updated, but it's not! It is still on "Immediate...

  • Newbie
  • I'm getting too many emails when someone updates their playlists for example. I don't want them, so I set it to "Never" when editing my profile. When I hit "Save", I get the message that my profile...
  • 184 Views
  • 0 replies
  • 2 likes
  • 184 Views
  • 0 replies
  • 2 likes

Multiple artist name issue + Facebook page music linked catalog issue

Hi!There are 2 artists named Goloka.The album linked below is the only one attached to our group.It would be very nice to get away from the link with the other group if possible.And also, to get the music into our facebook page.Could you help out ple...

  • Casual Listener
  • Hi! There are 2 artists named Goloka. The album linked below is the only one attached to our group. It would be very nice to get away from the link with the other group if possible. And also, to ...
  • thecastrosmusic
  • Newbie
  • 475 Views
  • 1 replies
  • 1 likes
  • 475 Views
  • 1 replies
  • 1 likes

Unlink Facebook

I never had Spotify linked to my FB account and suddenly it is.Now, I've tried to be nice about this. But honestly, I'm posted two times besides this one about the same problem. I never got any sort of responce and this is stupidly ridiculous. I don'...

  • Casual Listener
  • I never had Spotify linked to my FB account and suddenly it is. Now, I've tried to be nice about this. But honestly, I'm posted two times besides this one about the same problem. I never got any sor...
  • Stupify
  • Community Legend
  • 775 Views
  • 2 replies
  • 0 likes
  • 775 Views
  • 2 replies
  • 0 likes

"tienes 48 horas sobrante de tu prueba" (!?) soy premium!!!

Hola a todos Soy premium, pero en el movil hoy me ha aparecido el siguiente mensaje: "tienes 48 horas sobrante de tu prueba". Hasta ahora nunca me había pasado algo parecido. Ya he probado a salir de mi cuenta y volver a entrar, pero el problema pers...

  • Newbie
  • Hola a todos   Soy premium, pero en el movil hoy me ha aparecido el siguiente mensaje: "tienes 48 horas sobrante de tu prueba". Hasta ahora nunca me había pasado algo parecido. Ya he probado...
  • 3310 Views
  • 0 replies
  • 0 likes
  • 3310 Views
  • 0 replies
  • 0 likes

I'm from Argentina but country says USA.

I'd like to change my country from USA as i got from loggin in from FB to Argentina, but cant change the option, it's locked in USA. Should i contact support or ill be able to change once the service is available in South America (which hopefully wil...

  • Newbie
  • I'd like to change my country from USA as i got from loggin in from FB to Argentina, but cant change the option, it's locked in USA. Should i contact support or ill be able to change once the service...
  • Rocio
  • Spotify Legend
  • 811 Views
  • 4 replies
  • 0 likes
  • 811 Views
  • 4 replies
  • 0 likes

Problem logging on android

Iv'e just purchased premium to be able to play music on my mobile. set up the account and set it up with facebook but as i log in on my android phone i get the problem "cannot merge accounts" and i can't logon Anyone know a fix? Thanks

  • Newbie
  • Iv'e just purchased premium to be able to play music on my mobile. set up the account and set it up with facebook but as i log in on my android phone i get the problem "cannot merge accounts" and i c...
  • Liam
  • Community Legend
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Please help! CAN'T UPGRADE

hello. I can not upgrade my account to premium and I know why. Have an old e-mail registered, which is removed. Use to login with Facebook username and password. My "Facebook Password" does not work when I want to upgrade. And I can not change the pa...

  • Newbie
  • hello.   I can not upgrade my account to premium and I know why. Have an old e-mail registered, which is removed. Use to login with Facebook username and password.   My "Facebook ...
  • Liam
  • Community Legend
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Password reset email not arriving?...

Hello everyone - I need your help because I have just got myself a lovely set of Sonos kit and I cannot link my Spotify account to it??!! It seems from reading other posts, that there maybe a related issue due to my Spotify account being linked to my...

  • Casual Listener
  • Hello everyone - I need your help because I have just got myself a lovely set of Sonos kit and I cannot link my Spotify account to it??!!   It seems from reading other posts, that there mayb...
  • chris86
  • Newbie
  • 718 Views
  • 6 replies
  • 0 likes
  • 718 Views
  • 6 replies
  • 0 likes

Just downloaded a track from Spitify and it doesn't work

Hi all, I downloaded a track yesterday and it doesn't play at all. No use copying it to any other music folder, it simply is not working (in Spotify, nor Itunes or whatever program). So it seems the download is crippled. How do i restore it? It also ...

  • Newbie
  • Hi all,   I downloaded a track yesterday and it doesn't play at all. No use copying it to any other music folder, it simply is not working (in Spotify, nor Itunes or whatever program). So it...
  • Jude
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes