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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 176949 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 176949 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11588 Views
  • 6 replies
  • 11 likes
  • Security
  • 11588 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517345 Views
  • 986 replies
  • 113 likes
  • Account
  • 517345 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126282 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126282 Views
  • 74 replies
  • 12 likes

another facebook question :)

HeyIs there a way to move my playlists from this account to my kingofnuthin@hotmail.co.uk account or just swapping the accounts. basicly i want all the darcy-masters playlists on the kingofnuthin account. hope that makes sensecheersscott

  • Newbie
  • Hey Is there a way to move my playlists from this account to my kingofnuthin@hotmail.co.uk account or just swapping the accounts. basicly i want all the darcy-masters playlists on the kingofnuthin a...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Spotify Social: Deleting my Facebook "real" name

Hi there, Another bloody Facebook question, sorry... I linked my Spotify / Facebook accounts by mistake (clicked too fast on Facebook, silly me) and even though I deactivated the "Connect to Facebook" button in the options, my full name and Facebook ...

  • Regular
  • Hi there,   Another bloody Facebook question, sorry...   I linked my Spotify / Facebook accounts by mistake (clicked too fast on Facebook, silly me) and even though I deactivated th...
  • jortsumestari
  • Casual Listener
  • 5465 Views
  • 21 replies
  • 1 likes
  • 5465 Views
  • 21 replies
  • 1 likes

Spotify/Facebook Question

Hey, I had a quick quesiton about my account. I currently have a Spotify Premium acocunt linked up with my Facebook account. I have recently deleted my Facebook account. Is there any way to change it where I dont log on with Facebook when logging int...

  • Newbie
  • Hey, I had a quick quesiton about my account. I currently have a Spotify Premium acocunt linked up with my Facebook account. I have recently deleted my Facebook account. Is there any way to change it...
  • Peter__
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

delete extra account

hi, I bought a used macbook from a friend and opened spotify. spotify asked do I want to log in with my facebook account and I pressed ok. because I have been using spotify that way in my old computer. But when it opened there vere none of my playlis...

  • Newbie
  • hi,   I bought a used macbook from a friend and opened spotify. spotify asked do I want to log in with my facebook account and I pressed ok. because I have been using spotify that way in my ...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Subscription confirmation appeared twice

Accidently payed for subscription twice,got 2 confirmation e-mails. will I be billed twice in same month ?

  • Newbie
  • Accidently payed for subscription twice,got 2 confirmation e-mails. will I be billed twice in same month ?
  • Peter__
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Play same music on all devices at same time?

Hello there, Spotify Community!I am use my premium spotify account on all my devices back and forth throughout my house and on the go, but I am curious: when I am at home, is there a way to use all my devices at the same time like they are different ...

  • Newbie
  • Hello there, Spotify Community! I am use my premium spotify account on all my devices back and forth throughout my house and on the go, but I am curious: when I am at home, is there a way to use a...
  • Peter__
  • Community Legend
  • 767 Views
  • 1 replies
  • 0 likes
  • 767 Views
  • 1 replies
  • 0 likes

??

Is there anyway to upgrade spotify without giving my credit card number? I bought a green dot moneypak and have a paypal acct. I was wondering if there is another way to trasfer money without giving out any of my info I wont even go as far as linking...

  • Newbie
  • Is there anyway to upgrade spotify without giving my credit card number?  I bought a green dot moneypak and have a paypal acct. I was wondering if there is another way to trasfer money without...
  • Peter__
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Netflix offer in Norway

Hello. I've been a premium customer for you guys a long time and it's been great. Now i see spotify anouched a great offer in celebration of Netflix coming to Norway. They offer a one year deal with netflix if you join spotify. Does this offer also c...

  • Casual Listener
  • Hello.   I've been a premium customer for you guys a long time and it's been great. Now i see spotify anouched a great offer in celebration of Netflix coming to Norway. They offer a one ...
  • Sam
  • Spotify
  • 9117 Views
  • 10 replies
  • 3 likes
  • 9117 Views
  • 10 replies
  • 3 likes

Forgot my mail

Hey. I've been really happy with my Spotify. But as I've forgotten what mail I have used, and did not use my facebook, so I pay for something I have not. : ( So think if I now make a new, Facebook and Spotify, and paid for it, could perhaps delete th...

  • Visitor
  • Hey. I've been really happy with my Spotify. But as I've forgotten what mail I have used, and did not use my facebook, so I pay for something I have not. : (   So think if I now make a new, ...
  • meahtenoha
  • Spotify
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Premiun account downgraded

Hi, I have a premiun account, I paid for 12 months in advance the 22 of november 2012. For two weeks it worked perfectly but today I logged out for the first time and when I logged in again my playlists were gone and the account was a Free trial acco...

  • Visitor
  • Hi,   I have a premiun account, I paid for 12 months in advance the 22 of november 2012. For two weeks it worked perfectly but today I logged out for the first time and when I logged in agai...
  • meahtenoha
  • Spotify
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Solved!! Playlists gone, ads back and now free version?

Hello everybody, I have Spotify Unlimited and was browsing to the preferences section. As people told me they where annoyed by the ongoing posting on facebook of the songs I listen to, I was looking to disconnect Spotify from Facebook. Now in my hurr...

  • Casual Listener
  • Hello everybody,   I have Spotify Unlimited and was browsing to the preferences section. As people told me they where annoyed by the ongoing posting on facebook of the songs I listen to, I w...
  • Remco666
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

does spotify always have to stay with facebook?

I have bad spotify for about 4 months and i want to delete my facebook and thats the only way for me to log in.. How can i make an actual spotify account without having to loose everything and shut it off and restart? Help please

  • Newbie
  • I have bad spotify for about 4 months and i want to delete my facebook and thats the only way for me to log in.. How can i make an actual spotify account without having to loose everything and shut i...
  • David
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Cant share songs on tumblr

im using firefox and i use to share songs on tumblr all the time until i got the premium and now i cant do it and i cant see any songs from other people on there what can i do to change it?

  • Newbie
  • im using firefox and i use to share songs on tumblr all the time until i got the premium and now i cant do it and i cant see any songs from other people on there 😞 what can i do to change it?
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Bug subscribe?

Hey Guys! For a while now, I get random messages about a playlist being updated, where I'm not even subscribed to.. However if I look in the list of people who are, I do see my name. But I am also still able to subscribe to the same playlist? So I am...

  • Newbie
  • Hey Guys!   For a while now, I get random messages about a playlist being updated, where I'm not even subscribed to.. However if I look in the list of people who are, I do see my name. But...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Spotify premium

Hello,I have been trying to purchase spotify premium for my freind via "givethe gift of music", as a gift however the payment hasnt been going through.I am 100% sure there is enough money in the bank. When I called the bank and asked why is my Debit ...

  • Newbie
  • Hello, I have been trying to purchase spotify premium for my freind via "givethe gift of music", as a gift however the payment hasnt been going through. I am 100% sure there is enough money in ...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Problem with changing e-mail

My problem is that somhow my email is named .com.com insted of the usual .com And when i try to change it back it says there is already an account with my email. Could anyone help me figure out how to fix this!

  • Newbie
  • My problem is that somhow my email is named .com.com insted of the usual .com And when i try to change it back it says there is already an account with my email. Could anyone help me figure out how...
  • Peter__
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Unable to purchase music

I am unable to purchase music through spotify. When I try to a prompt appears with a username and password field. My password is always rejected however I can sign in online fine with that password. I've gone through the password reset process but ev...

  • Newbie
  • I am unable to purchase music through spotify. When I try to a prompt appears with a username and password field. My password is always rejected however I can sign in online fine with that password. ...
  • Peter__
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Help! my unlimited account has been degraded to spotify free

Can someone please help me?! my unlimited account has been degraded to spotify free, i don´t know why and i´m paying:( i´ve logged on and off plenty of times but it doesn´t help. i´ve tried to contact support but without succes.. Can someone help me?...

  • Newbie
  • Can someone please help me?! my unlimited account has been degraded to spotify free, i don´t know why and i´m paying:( i´ve logged on and off plenty of times but it doesn´t help. i´ve tried to contac...
  • Sam
  • Spotify
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Solved!! Could I be logged out all devices?

Hi, was wondering if it would be possible for an admin to log out all my current sessions. I have used my account on a couple of friend's phones and every time I use my account on my ipad I'm having problems with them using my account. username is as...

  • Casual Listener
  • Hi, was wondering if it would be possible for an admin to log out all my current sessions.  I have used my account on a couple of friend's phones and every time I use my account on my ipad I'm h...
  • Sam
  • Spotify
  • 5472 Views
  • 9 replies
  • 4 likes
  • 5472 Views
  • 9 replies
  • 4 likes

Solved!! A different name and email registered on my account

When I log into my spotify via facebook an click to link my account online it says that my account is under a different name and email to mine (stevie8lfc instead of Paul grant), im soo confused, + ive lost all my playlists

  • Casual Listener
  • When I log into my spotify via facebook an click to link my account online it says that my account is under a different name and email to mine (stevie8lfc instead of Paul grant), im soo confused, + i...
  • Paulgrant1
  • Casual Listener
  • 845 Views
  • 4 replies
  • 0 likes
  • 845 Views
  • 4 replies
  • 0 likes