Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
i have a spotify account that i loggin using a username and password (not connected to Facebook, i can loggin using my mobile but when i try using the same username and password on my PC it wont work. why is that?
I have attempted to contact support on this issue, and they have not provided me with any help, so I hope that the messageboards are more helpful! I was reading a few topics on this message board, and it sounds like my account was split into two. Spo...
Hello I moved from Austria to Germany two weeks ago and now my Spotify does not work anymore. I tried to change the country at my profile but this isn´t possible before I change my details for paying. But I don´t want to leave my bank details here. W...
hi, can you help me atall. My account has been stuck on offline for weks now. Is there something that i need to do to ge it back online. Thanks.
I am trying to uppgrade my spotify account into premium, but everytime i try to uppgrade it it just says "declined"i have tried with several VISA cards, but still cant uppgrade! HELP ME!! im going on holiday tomorrow, and i really need my music
hello,i bought two codes recently, to get spotify unlimited. i had it, and listened to it a lot. but now, suddenly, im getting the message that im using spotify free again. can anyone help me to get it back to unlimited without buying another code?
My Premium account seems to have been hacked. My email address was changed, playlists were all deleted and cannot change account info without password which has been changed. can access my account via facebook login but cannot use contact form as the...
I just joined sportify and RANDOM songs I don't have anywhere on my computer are there, and I am being subscribed to things I have no interest in. WHY IS THIS??
I'm attempting to upgrade my account to premium but when I go to enter my payment details the page never loads. It looks like something is wrong with your payment system. When can I get premium?
how i possible to get spotify in swedish language and in the community,spotify is an swedish project i know,help please!!!my english is not good enought yet..
hello, i recently bought a spotify code. i redeemed it. now there is a problem: i excedently purchased the wrong thing. i bought spotify unlimited, while i was suppose to buy spotify premium. i tried to change this immediatly, but i dont have a credi...
Hi! I've been struggling with editing my settings as far as sharing from Spotify on my Facebook timeline. I accidentally revoked its ability to post about playlists instead of blocking an individual story about an individual playlist. I tried to revo...
Yeah I had tried spotify as a premium member but decided I would go with someone else. Not that Spotify is not a good service just needed to streamline things. I checked my latest bank statement and noticed that not only had I been charged twice in o...
I did a system recovery on my laptop and now my laptop won't play the files that have been imported from a CD. I can't even play these albums from the Spotify database. These files work perfectly on iTunes though. Is there any way to solve this probl...
Does adding a premium code to one's NUS enabled account (like a 3 month, or 30 pound spotify premium card) mean I recieve more than just 3 months since the NUS plan is discounted? Does this make any sense?
help, my spotify doesn´t works! can´t hear music! i have spotify free!!
Hello. I want to change my country in my Spotify but I log in with my Facebook. I dont have a credit card so I cant change it. What do I do?
Sometimes I have the newest Spotify update (different looks and I can make my own radiostations from my playlists and so on), but most of the days I have the "old" spotify without the Radio thing I said before! How can I fix this so it's allways the ...
I have a Motorola Zoom and when I first loaded Spotify, I could listen to music. Now it won't let me at all. The message reads track not available, and there is a cloudy white color over all of the tracks listed. Any thoughts?
Hi! I've justed recieved an e-mail saying that some dude added a track to a playlist I've never subscribed to. Why? I've also asked about related "problems" in this thread --> http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Old-accou...