Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yaghmour
  • Visitor
  • 408129 Views
  • 960 replies
  • 107 likes
  • Account
  • 408129 Views
  • 960 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177584 Views
  • 119 replies
  • 114 likes
  • Account
  • 1177584 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100397 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100397 Views
  • 68 replies
  • 10 likes

Premium Account Hacked -- help needed

My Spotify Premium account has been hacked. I can still log in via Facebook, but email and password have been changed. I have tried numerous times to cancel the subscription, but it has not worked. Need to cancel this account and subscription immedia...

  • Casual Listener
  • My Spotify Premium account has been hacked.  I can still log in via Facebook, but email and password have been changed.  I have tried numerous times to cancel the subscription, but it has n...
  • David
  • Spotify Legend
  • 527 Views
  • 6 replies
  • 0 likes
  • 527 Views
  • 6 replies
  • 0 likes

Solved!! 30 days = 48 hrs?

I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previous agreement of 30 days that we had JUST made. How...

  • Casual Listener
  • I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previ...
  • Mikemillering
  • Newbie
  • 894 Views
  • 3 replies
  • 0 likes
  • 894 Views
  • 3 replies
  • 0 likes

Solved!! Updated to latest version of Spotify on my HTC Desire, all playlists are now gone.

Hi, I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all. Please help.

  • Casual Listener
  • Hi,   I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all...
  • gragaasa
  • Casual Listener
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

What happened to my Premium?

Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free and all my music has disappeared, what am I supposed to...

  • Newbie
  • Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free an...
  • Anto
  • Newbie
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Moved to a new country - can't change country

Hello friends of Spotify! I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is that they don't really use those cards here but they maestro ...

  • Newbie
  • Hello friends of Spotify!   I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is t...
  • Gormley
  • Newbie
  • 984 Views
  • 1 replies
  • 0 likes
  • 984 Views
  • 1 replies
  • 0 likes

My old Spotify account is merged with my facebook, how do I delete it?

As the title says, I tried to login on Spotify with my Facebook but instead it login with my old account which I no longer want cus of the username, is there any way to remove my account from my facebook so I can make a new one?

  • Visitor
  • As the title says, I tried to login on Spotify with my Facebook but instead it login with my old account which I no longer want cus of the username, is there any way to remove my account from my face...
  • Stupify
  • Community Legend
  • 571 Views
  • 5 replies
  • 0 likes
  • 571 Views
  • 5 replies
  • 0 likes

Solved!! will playlists created with prem/unlim account play ad-free for any listener?

if i purchase a premium or unlimited subscription to spotify, will playlists i create and share also play ad-free for free-level spotify users?

  • Newbie
  • if i purchase a premium or unlimited subscription to spotify, will playlists i create and share also play ad-free for free-level spotify users?
  • gavinsend
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Mis listas de reproducción y mis canciones destacadas han desaparecido!

Hoy me he echo cuenta premium i me estaba descargando todas mis listas con las canciones a mi ipod touch, en total, unas 1500 canciones. Mientras se me estavan descargando mi espotify se me ha desconectado y cuando lo he vuelto a conectar, ya no teni...

  • Regular
  • Hoy me he echo cuenta premium i me estaba descargando todas mis listas con las canciones a mi ipod touch, en total, unas 1500 canciones. Mientras se me estavan descargando mi espotify se me ha descon...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Can't stream songs/How to manage devices?

How do I see which devices are registered to my account? Or how do I deauthorize one of the devices I previously played content through? I cannot stream any music from my Windows Phone for some time now and I'm wondering if I have hit the maximum num...

  • Newbie
  • How do I see which devices are registered to my account? Or how do I deauthorize one of the devices I previously played content through?    I cannot stream any music from my Windows Pho...
  • 357 Views
  • 0 replies
  • 1 likes
  • 357 Views
  • 0 replies
  • 1 likes

Solved!! Can you keep your offline playlists after your 30-day Premium trial period ends?

Not trying to be chintzy but...wondering if you get to keep the results of your 30-day Premium music binge if you decide not to continue on with the paid Premium service...

  • Newbie
  • Not trying to be chintzy but...wondering if you get to keep the results of your 30-day Premium music binge if you decide not to continue on with the paid Premium service...
  • flashf
  • Casual Listener
  • 12276 Views
  • 4 replies
  • 0 likes
  • 12276 Views
  • 4 replies
  • 0 likes

Purchased songs on Spotify, but can not download them...

I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 10 unused downloads" That's right, since she has purchased 10 songsrecently, and paid them by credit card.The problem is that it is "grayed out" so that it's...

spotifyissue.jpg
  • Casual Listener
  • I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 10 unused downloads" That's right,&n...
  • Thompsound
  • Newbie
  • 1072 Views
  • 7 replies
  • 0 likes
  • 1072 Views
  • 7 replies
  • 0 likes

Me han COPIADO la lista en la que llevo 3 años trabajando, en lugar de subscribirse.

Spanish menssage: Pues eso, que recientemente, y gracias al chivatazo de un primo mío, descubrí que otro usuario de Spotify, se molestó el día 3 de mayo, en copiar mi lista, si, he dicho COPIAR, y no subscribirse. He visto la lista y no solo no es la...

  • Regular
  • Spanish menssage:   Pues eso, que recientemente, y gracias al chivatazo de un primo mío, descubrí que otro usuario de Spotify, se molestó el día 3 de mayo, en copiar mi lista, si, he dicho C...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Account switching

I have 2 Facebook accounts and I want to change my Spotify account to connect to my new one, how do I do this?

  • Newbie
  • I have 2 Facebook accounts and I want to change my Spotify account to connect to my new one, how do I do this?
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Someone is using my account somewhere else!

Please disconnect me from spotify servers, i do not care that my synced playlist has to be resynced

  • Casual Listener
  • Please disconnect me from spotify servers, i do not care that my synced playlist has to be resynced
  • licenced
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Missing songs

I like Skrillex's music very much, but you don't have a lot of the other nice stuff. For example, his debutalbum "My name is Skrillex EP" is missing. There is only the song "Weekends" from the album that's up on Spotify. And other singles like "Repti...

  • Casual Listener
  • I like Skrillex's music very much, but you don't have a lot of the other nice stuff. For example, his debutalbum "My name is Skrillex EP" is missing. There is only the song "Weekends" from the album ...
  • licenced
  • Community Legend
  • 1176 Views
  • 1 replies
  • 3 likes
  • 1176 Views
  • 1 replies
  • 3 likes

change my premium account from facebook

Hi. I Have got an premium account and i dont want it to be connected to facebook. what do i have to do ?? //Zandra

  • Visitor
  • Hi.   I Have got an premium account and i dont want it to be connected to facebook. what do i have to do ??   //Zandra  
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Two playlists are deleted

My friend deleted two of my playlists. How can i get them back?? The playlists are "Jamies" and "april2012" Thank You!!

  • Visitor
  • My friend deleted two of my playlists. How can i get them back?? The playlists are "Jamies" and "april2012" Thank You!!
  • David
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Need assistance

I went on the website on 6/11/12 and the site said my next payment was not until 7./12/12 .... My acct was supposed to be debited on 6/13 but the money was already pending on the 12th.... Alas I incurred a 35 dollar overdraft fee which I cannot get b...

  • Newbie
  • I went on the website on 6/11/12 and the site said my next payment was not until 7./12/12 .... My acct was supposed to be debited on 6/13 but the money was already pending on the 12th.... Alas I incu...
  • David
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes