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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8472 Views
  • 1 replies
  • 9 likes
  • Security
  • 8472 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475630 Views
  • 978 replies
  • 111 likes
  • Account
  • 475630 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208030 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208030 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119221 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119221 Views
  • 72 replies
  • 12 likes

Superuser Contribution Language setup not well thought out

Hello My wife invited me to free premium but I have a problem using the web site: I was born and raised in the USA but now live in Switzerland. I need my account to be in Switzerland since I am in the family account but the only languages offered in ...

  • Casual Listener
  •   Hello   My wife invited me to free premium but I have a problem using the web site:  I was born and raised in the USA but now live in Switzerland.  I need my account to be in...
  • Peter
  • Spotify Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 457 Views
  • 3 replies
  • 0 likes

Logged out daily on different devices

Hi, I'm having an annoying little issue in which Spotify logs me out of every device for it, on a daily basis. I have a premium account, linked to my facebook, and use my facebook details to log in. I use the Spotify App on my Iphone 6s on my commute...

  • Newbie
  • Hi, I'm having an annoying little issue in which Spotify logs me out of every device for it,  on a daily basis.  I have a premium account, linked to my facebook, and use my facebook detail...
  • laurenrobinson1
  • Regular
  • 395 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 395 Views
  • 1 replies
  • 0 likes

Help

Premium Family Country - GB Device(Xiaomi Redmi Note 5 AI)Operating System(Android Oreo.) My Question or Issue How to Change this "User" in to my name?

  • Visitor
  • Premium Family  Country - GB   Device (Xiaomi Redmi Note 5 AI) Operating System (Android Oreo.)   My Question or Issue  How to Change this "User" in to my name?
  • user-removed
  • Not applicable
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 199 Views
  • 1 replies
  • 0 likes

Can't change Country in settings

My Spotify has been working fine then suddenly it thinks I'm in a different country, when I try to change the country under settings>country the only country available is Iceland, and it's now set to iceland I'm from Australia and i haven't visited I...

  • Newbie
  • My Spotify has been working fine then suddenly it thinks I'm in a different country, when I try to change the country under settings>country  the only country available is Iceland, and i...
  • OneByBoo
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
  • 404 Views
  • 1 replies
  • 0 likes

Music randomly pauses

PlanPremiumCountry USADeviceGoogle Pixel 3 My Question or Issuewhen playing music my phone randomly pauses every 30 seconds or so. I've restarted my phone, logged out and back in to Spotify, and uninstalled/reinstalled Spotify and nothing seems to ha...

  • Newbie
  • Plan Premium Country  USA Device Google Pixel 3   My Question or Issue when playing music my phone randomly pauses every 30 seconds or so. I've restarted my phone, logged out and ba...
  • OneByBoo
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • Other
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice after changing payment method

PlanPremiumCountryBrasil/Portugal DeviceGalaxy A5 2017Operating SystemAndroid Oreo My Question or IssueI lived in Brazil and had spotify premium there. On october's 31st I closed my account and credit card there, but while the bank was performing thi...

  • Casual Listener
  • Plan Premium Country Brasil/Portugal  Device Galaxy A5 2017 Operating System Android Oreo   My Question or Issue I lived in Brazil and had spotify premium there. On october's...
  • OneByBoo
  • Roadie
  • 1578 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1578 Views
  • 3 replies
  • 0 likes

I tried to accept a family plan invite but it says i can only change family plans once a year.

I canceled my old family plan because i was being double billed and nobody could join my account. I am not currently on any plan nor have I ever joined any other family plan. I am now trying to join my son's family plan but I get the error message ab...

  • Casual Listener
  • I canceled my old family plan because i was being double billed and nobody could join my account.  I am not currently on any plan nor have I ever joined any other family plan. I am now trying to...
  • Maxim
  • Spotify Star
  • 570 Views
  • 3 replies
  • 0 likes
  • Account
  • 570 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscribed randomly to 'Jae Mansa'

I am randomly getting subscribed to playlists containing songs from someone called Jae Mansa. His songs play automatically when I am not even using Spotify! I have changed my password, and even never have received any notification of suspicious activ...

  • Casual Listener
  • I am randomly getting subscribed to playlists containing songs from someone called Jae Mansa. His songs play automatically when I am not even using Spotify!   I have changed my password, and e...
  • rokalito
  • Newbie
  • 1159 Views
  • 10 replies
  • 2 likes
  • Account
    Security
    Subscription
  • 1159 Views
  • 10 replies
  • 2 likes

why i cant play the album?

hello,recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your computer you can import it"I have no problem playing any other ne...

  • Casual Listener
  • hello, recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your compute...
  • laurenrobinson1
  • Regular
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Interface

PremiumCountry USA My Question or Issue I was wondering if I could have the new interface? I prefer that one but heard it was only for new users? I have seen the difference and would like the new one. Is that possible? Thank you.

  • Casual Listener
  •     Premium Country USA    My Question or Issue  I was wondering if I could have the new interface? I prefer that one but heard it was only for new users? I have seen t...
  • landonharris88
  • Composer
  • 404 Views
  • 3 replies
  • 0 likes
  • Other
  • 404 Views
  • 3 replies
  • 0 likes

Missing playlist possibly second account

I renewed my Spotify subscription through my mobile phone network provider as a part of my exntertainment package. As this cancelled my old subscription and started a new one I was asked to log back into Spotify. As I've not done this in a year, I ha...

  • Newbie
  •   I renewed my Spotify subscription through my mobile phone network provider as a part of my exntertainment package.   As this cancelled my old subscription and started a new one I was a...
  • Luke
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

It is possible I signed up with wrong email for Premium, card charged, can't access accou

It is possible I accidentally signed up in wrong email for Premium. The contact form on Spotify to change email does not work for me. I did not get a verification email sent to me… but my credit card has been charged. I know my password and you have ...

  • Newbie
  • It is possible I accidentally signed up in wrong email for Premium. The contact form on Spotify to change email does not work for me. I did not get a verification email sent to me… but my credit card...
  • Jose_M
  • Spotify Star
  • 291 Views
  • 1 replies
  • 1 likes
  • Account
  • 291 Views
  • 1 replies
  • 1 likes

Help!!!! Someone changed my e-mail address!!

PlanPremiumCountryGermany My Question or Issue Help, I rec'd an e-mail stating I have changed my e-mail addres. I have not, I can not change it back it has been changed to *snip*!!! How do I change it back to my e-mail address!! Thanks in advance!! J...

  • Visitor
  • Plan Premium Country Germany   My Question or Issue  Help, I rec'd an e-mail stating I have changed my e-mail addres.  I have not, I can not change it back it has been changed to...
  • Jose_M
  • Spotify Star
  • 411 Views
  • 3 replies
  • 1 likes
  • Account
  • 411 Views
  • 3 replies
  • 1 likes

Solved!! Help With Changing Email

Hello! Recently I've noticed that an unknown user has been logging in into my account. I realized that I needed to change my password but I can't because I don't remember it. The email that I've registered the account with was apparently fake and I h...

  • Newbie
  • Hello! Recently I've noticed that an unknown user has been logging in into my account. I realized that I needed to change my password but I can't because I don't remember it. The email that I've regi...
  • Jose_M
  • Spotify Star
  • 454 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 454 Views
  • 2 replies
  • 1 likes

Faux premium on mobile spotify build 8.4.11.1283 arm v7

I am not currently a premium subscriberBut this build is giving me almost all premium features for some unknown reason unlimited skips, disabling shuffle, skipping backwards

  • Casual Listener
  • I am not currently a premium subscriber But this build is giving me almost all premium features for some unknown reason unlimited skips, disabling shuffle, skipping backwards
  • Luke
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Paguei mas não está liberado meu Spotify Premium

Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco...

  • Newbie
  • Olá,   Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora.   Não estava disponível para a escolha do Cartão de ...
  • Bittencourt
  • Spotify Star
  • 128995 Views
  • 647 replies
  • 28 likes
  • 128995 Views
  • 647 replies
  • 28 likes

Remove account

don't get mail with link so I can't remove my account please fix that. also, make it easier to contact spotify. terrible service. fix please1

  • Newbie
  • don't get mail with link so  I can't remove my account please fix that. also, make it easier to contact spotify. terrible service. fix please1  
  • laurenrobinson1
  • Regular
  • 444 Views
  • 2 replies
  • 0 likes
  • Account
  • 444 Views
  • 2 replies
  • 0 likes

Phone number for customer service

Phone number for customer service

  • Regular
  • Phone number for customer service
  • laurenrobinson1
  • Regular
  • 1439 Views
  • 2 replies
  • 0 likes
  • Account
  • 1439 Views
  • 2 replies
  • 0 likes

Preimum cancel

I have noticed that my credit card is charged with premium even tho at that time i didnt have any account active, now that i opned up an account i would like to cancel the account who is charging my credit card, so i could premium my real account . *...

  • Newbie
  •    I have noticed that my credit card is charged with premium even tho at that time i didnt have any account active, now that i opned up an account i would like to cancel the account who i...
  • laurenrobinson1
  • Regular
  • 306 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone keeps playing indian songs on my spotify account

PlanPremiumCountry LatviaDevicePCOperating Systemwindows 10 64-bit My Question or Issue Someone is logged in to my account form a web browser i did change the password then logged out from everywhere but still this guy keeps playing his indian songs ...

  • Casual Listener
  •   Plan Premium Country  Latvia Device PC Operating System windows 10 64-bit   My Question or Issue  Someone is logged in to my account form a web browser i did change t...
  • Guido
  • Spotify Legend
  • 2284 Views
  • 2 replies
  • 0 likes
  • Account
  • 2284 Views
  • 2 replies
  • 0 likes