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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422579 Views
  • 965 replies
  • 108 likes
  • Account
  • 422579 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Discover Weekly photo

My Discover Weekly uses old facebook photo with my old girlfriend. Please move my old photo in this Discover Weekly!!!

  • Visitor
  • My Discover Weekly uses old facebook photo with my old girlfriend. Please move my old photo in this Discover Weekly!!!      
  • OneByBoo
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Travelling overseas

My Question or Issue Last year I traveled to the U.K. from NZ but had to open a new account as it wouldn’t let me access my account. When I returned to NZ this year, I could. I just wanted to access the playlists that I had and am off back to the u.k...

  • Newbie
  •     My Question or Issue  Last year I traveled to the U.K. from NZ but had to open a new account as it wouldn’t let me access my account. When I returned to NZ this year, I could. I...
  • OneByBoo
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profilo risulta sempre negli USA ma sono in Italia

My Question or Issue Ho cambiato mio profilo all'Italia e ho salvato ma quando vedo mio profilo c'e scritto sempre USA. Cosa devo fare?!!

  • Newbie
  •         My Question or Issue  Ho cambiato mio profilo all'Italia e ho salvato ma quando vedo mio profilo c'e scritto sempre USA. Cosa devo fare?!!
  • Guido
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country not changing

PlanFree/PremiumCountry UnitedOperating SystemWindows 10 My Question or IssueHi there, I am trying to change my country from Cyprus to United Kingdom in order to be able to link my UK bank account to spotify. Right now, it won't let me access it as I...

  • Newbie
  • Plan Free/Premium Country  United Operating System Windows 10   My Question or Issue Hi there,   I am trying to change my country from Cyprus to United Kingdom in order to be...
  • Guido
  • Spotify Legend
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
  • 230 Views
  • 2 replies
  • 0 likes

Superuser Contribution pagamento duplicado

Na minha fatura veio o pagamento duplicado da minha conta premium. Com alguem já aconteceu? O que fazer?

  • Newbie
  • Na minha fatura veio o pagamento duplicado da minha conta premium. Com alguem já aconteceu? O que fazer?
  • Guido
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution "My Favorites" in the left column - Subitems "Favorite Artists", "Favorite Albums", "Favorite Songs"

PlanFreeCountryUSA DeviceSamsung ChromebookOperating SystemI don't know sorry. My Question or Issue Why is my favorites playlist only approximately 50 songs long when I know that it has at least 150+ songs on it?

  • Newbie
  • Plan Free Country USA  Device Samsung Chromebook Operating System I don't know sorry.  My Question or Issue  Why is my favorites playlist only approximately 50 songs long when...
  • Guido
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Unlimited
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! account reset?

when i removed my facebook from my account my subscription and my history were gone so as my old invoices which were on my account.i did remove my facebook account etc because i thought i was hacked because a web player was keep playing it showed on ...

  • Newbie
  • when i removed my facebook from my account my subscription and my history were gone so as my old invoices which were on my account. i did remove my facebook account etc because i thought i was hac...
  • Jose_M
  • Spotify Star
  • 375 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 375 Views
  • 1 replies
  • 1 likes

Link or premium issue

PlanPremiumCountry Denmark My Question or IssueI have a premium subscription and on your website my name and picture is displayed..(linked with Facebook) However, in the app and the web player, it's a long number and no picture, which means I'm unsea...

  • Newbie
  • Plan Premium Country  Denmark   My Question or Issue I have a premium subscription and on your website my name and picture is displayed..(linked with Facebook) However, in the app and...
  • Jose_M
  • Spotify Star
  • 166 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 166 Views
  • 1 replies
  • 1 likes

No Name displayed

Hi! First of I signed up my Spotify Account via my Facebook Account 3 years ago. My problem is that for like 1 year or my profile name and picture is not displayed anymore. You cannot even find my Account by entering the name. My profile is known as ...

  • Newbie
  • Hi! First of I signed up my Spotify Account via my Facebook Account 3 years ago. My problem is that for like 1 year or my profile name and picture is not displayed anymore. You cannot even find my Ac...
  • Jose_M
  • Spotify Star
  • 150 Views
  • 1 replies
  • 2 likes
  • Account
  • 150 Views
  • 1 replies
  • 2 likes

Login

Spotify, I’m not happy. I have another account that is paying for premium and all of a sudden I cannot login, my email isn’t “linked” and password and username that I NEVER changed doesn’t work. What happened, please fix this

  • Newbie
  •   Spotify, I’m not happy. I have another account that is paying for premium and all of a sudden I cannot login, my email isn’t “linked” and password and username that I NEVER changed doesn’t wo...
  • Jose_M
  • Spotify Star
  • 228 Views
  • 1 replies
  • 1 likes
  • Login
  • 228 Views
  • 1 replies
  • 1 likes

Troca de Conta

PlanTenho Premium na minha conta vinculada com o Facebook (acesso via facebook) mas criei outra conta pois não quero mais esse acesso via Facebook.Country BrasilDeviceIphone 7 My Question or IssueEntão, como foi dito, gostaria de transferir os dados ...

  • Newbie
  •   Plan Tenho Premium na minha conta vinculada com o Facebook (acesso via facebook) mas criei outra conta pois não quero mais esse acesso via Facebook. Country  Brasil Device Iphone 7 ...
  • Bittencourt
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Cant log in

I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?

  • Casual Listener
  •    I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?
  • Maxim
  • Spotify Star
  • 365 Views
  • 5 replies
  • 0 likes
  • Other
  • 365 Views
  • 5 replies
  • 0 likes

All my music and friends have disappeared

This morning my usual account, which I always log in through facebook, seemed to be inexistent. After many problems, I was finally able to log into this account, but suddenly all my music and friends have disappeared. The account is the same as alway...

  • Newbie
  • This morning my usual account, which I always log in through facebook, seemed to be inexistent. After many problems, I was finally able to log into this account, but suddenly all my music and friends...
  • Jose_M
  • Spotify Star
  • 186 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 186 Views
  • 1 replies
  • 1 likes

Missing songs and unknown artists added

Arrived in the office earlier today and decided to put on some musics. But as soon as I logged into my Spotify, I realised that all my saved songs, saved artists, saved albums are gone. Instead theey were replaced by about 6 unknown hipster rap/hip-h...

  • Casual Listener
  • Arrived in the office earlier today and decided to put on some musics. But as soon as I logged into my Spotify, I realised that all my saved songs, saved artists, saved albums are gone. Instead theey...
  • Jose_M
  • Spotify Star
  • 447 Views
  • 3 replies
  • 1 likes
  • Security
  • 447 Views
  • 3 replies
  • 1 likes

"Allow Spotify to be opened from the web"

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueIt's not allowed enable this feature anymore. It's a neat feature. Is it possible to bring it back?

  • Regular
  • Plan Premium Country Sweden Operating System Windows 10   My Question or Issue It's not allowed enable this feature anymore. It's a neat feature. Is it possible to bring it back?  
  • Jose_M
  • Spotify Star
  • 1107 Views
  • 3 replies
  • 1 likes
  • Other
    Subscription
  • 1107 Views
  • 3 replies
  • 1 likes

Solved!! Remember me

Plan > PremiumCountry > CZEDevice > PCOperating System > Win 7My Question or IssueWhen logging in (either on spotify.com or the player) there is a tick option "remember me".When I un-tick it > log in > log out it is ticked again and I have to un-tick...

  • Casual Listener
  • Plan > Premium Country >  CZE Device > PC Operating System > Win 7 My Question or Issue When logging in (either on spotify.com or the player) there is a tick option "remember me...
  • modem
  • Casual Listener
  • 2118 Views
  • 4 replies
  • 1 likes
  • Login
  • 2118 Views
  • 4 replies
  • 1 likes

Superuser Contribution Deleted email account associated with Spotify account - can’t retrieve password

My friend got a new phone and is trying to log into his account. He forgot the password and cannot retrieve it because he deleted the email address associated with his account. What does he do?

  • Newbie
  • My friend got a new phone and is trying to log into his account. He forgot the password and cannot retrieve it because he deleted the email address associated with his account. What does he do? 
  • Jemi
  • Spotify Legend
  • 6400 Views
  • 1 replies
  • 0 likes
  • 6400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change email

I have a big issue. My phone number was ported out to a different company without my authorization. I am not able to access my email because i totally forgot my password and my email has 2 step authentifiction. So basically im screwed. I dont remembe...

  • Newbie
  • I have a big issue. My phone number was ported out to a different company without my authorization. I am not able to access my email because i totally forgot my password and my email has 2 step authe...
  • Jemi
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en nombre de artista

Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distintas mayusculas (yo lo escribi asi sin pensar que pa...

  • Newbie
  • Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distin...
  • Jemi
  • Spotify Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Innlogging med mail feilet..

Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook.Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har premium abonnement, betaler 99 i mnd.

  • Visitor
  • Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook. Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har pre...
  • Jemi
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes