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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Not applicable
  • 261771 Views
  • 508 replies
  • 33 likes
  • Account
    Free
  • 261771 Views
  • 508 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528936 Views
  • 989 replies
  • 113 likes
  • Account
  • 528936 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128042 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128042 Views
  • 74 replies
  • 12 likes

Superuser Contribution Log In Problem with offline mode

Hi,Ich cannot Login anymore. Ich war logged out for what reason soever. Now, If In try to Login, it says: you are offline, go online to login. Ich agree but then my display turns black and I can wait till I m old...What can I do? Its frustrating Chee...

  • Newbie
  • Hi, Ich cannot Login anymore. Ich war logged out for what reason soever. Now, If In try to Login, it says: you are offline, go online to login. Ich agree but then my display turns black and I can wa...
  • Guido
  • Spotify Legend
  • 441 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 441 Views
  • 2 replies
  • 0 likes

Cant login to mobile after password reset

Hi eveyone,since ive resetted my password, im not able to login to my spotify through my android device but i can login to my pc or web.Whenever im trying to login through mobile, it shows that my username and password doesnt match. How to fix this p...

  • Newbie
  •   Hi eveyone, since ive resetted my password, im not able to login to my spotify through my android device but i can login to my pc or web. Whenever im trying to login through mobile, it sh...
  • Jose_M
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Free
  • 335 Views
  • 1 replies
  • 0 likes

Multiple accounts per user?

Hello,I just subscribed for Premium for family. My intent is to use my main and original account to listen on my phone or wherever I might be. I also want to have an account that is stationary at home, always playing in my living room, independently ...

  • Casual Listener
  •   Hello, I just subscribed for Premium for family. My intent is to use my main and original account to listen on my phone or wherever I might be. I also want to have an account ...
  • Maxim
  • Spotify Star
  • 545 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleting and making new facebook account

Hello, I would like to ask if it's possible to delete my current facebook spotify account while keeping the playlists and making new one from the same facebook profile. I want to do this because I had to change my place of residence, which can be onl...

  • Newbie
  • Hello,   I would like to ask if it's possible to delete my current facebook spotify account while keeping the playlists and making new one from the same facebook profile.   I want to do...
  • Peter
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Universidad no aparece

Quiero solicitar el plan de universitario no me aparece la universidad pedagogia del estado de sinaloa porque motivo, si es universidad publicaPlanUniversitarioCountryMexicoDeviceiPhone SE My Question or Issue

  • Casual Listener
  • Quiero solicitar el plan de universitario no me aparece la universidad pedagogia del estado de sinaloa porque motivo, si es universidad publica Plan Universitario Country Mexico Device iPhone S...
  • Peter
  • Spotify Legend
  • 1732 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1732 Views
  • 1 replies
  • 0 likes

Superuser Contribution OLVIDE MI CUENTA

Hola.Anteriormente tenia una cuenta premium, pero no recuerdo con cual email la obtuve ni usuario ni contraseña, ¿ como puedo hacer para recuperarla ya que me estan debitando de mi tarjeta y no puedo hacer uso ?PlanFree/PremiumCountry Operating Syste...

  • Newbie
  • Hola. Anteriormente tenia una cuenta premium, pero no recuerdo con cual email la obtuve ni usuario ni contraseña, ¿ como puedo hacer para recuperarla ya que me estan debitando de mi tarjeta y no pue...
  • Peter
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple accounts on same email | Can't delete/have it remember only one of them

Context: When I first registered my account last week I was confused by the auto-assigned "username" and deleted-and-recreated the account twice more with the same email. Issue: Every time I open Spotify, it remembers a different account from the one...

  • Newbie
  •   Context: When I first registered my account last week I was confused by the auto-assigned "username" and deleted-and-recreated the account twice more with the same email.    Issue...
  • Peter
  • Spotify Legend
  • 717 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 717 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login into my account, tried password reset and it won't work

Hi I'm not new to spotify and my issue it's confusing. I used to have my old spotify account linked to my FB, earlier this month I've deleted my FB account. Recently I've re opened the FB account with the same email, I've disconnected my spotify from...

  • Newbie
  •   Hi I'm not new to spotify and my issue it's confusing. I used to have my old spotify account linked to my FB, earlier this month I've deleted my FB account. Recently I've re opened the FB acc...
  • Peter
  • Spotify Legend
  • 483 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 483 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Card info can't be updated and hundreds of random lists seem to have been deleted

Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...

  • Regular
  • Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in...
  • Peter
  • Spotify Legend
  • 798 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 798 Views
  • 2 replies
  • 0 likes

Superuser Contribution Advertisements in another language

PlanFree Country Canada (Ontario) Device(Samsung Galaxy 9) My Question or Issue The adds I currently get are in French & I'm really not sure how this happened? If I'm going to listen to adds I'd like them to be in a language I know at least. Any sugg...

  • Newbie
  • Plan Free  Country  Canada (Ontario)  Device (Samsung Galaxy 9)    My Question or Issue  The adds I currently get are in French & I'm really not sure how thi...
  • Peter
  • Spotify Legend
  • 2142 Views
  • 2 replies
  • 1 likes
  • Other
  • 2142 Views
  • 2 replies
  • 1 likes

Favourites list and button gone after upgrading to premium

PlanPremiumCountry UKDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue Hi there! I've been using Spotify for a few months now and decided to accept a deal offer that I received to my e-mail account. As soon as I upgraded thoug...

  • Newbie
  •   Plan Premium Country  UK Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  Hi there!   I've been using Spotify for a few mon...
  • Maxim
  • Spotify Star
  • 945 Views
  • 1 replies
  • 2 likes
  • Premium
  • 945 Views
  • 1 replies
  • 2 likes

Discounts for Students

Hello there community! I'm a german student using spotify. Trying to update my student status in order to still get the discount. I tried many times, no chance. Always getting the information "no student discount available". Can anyone help? Is there...

  • Casual Listener
  • Hello there community!   I'm a german student using spotify. Trying to update my student status in order to still get the discount. I tried many times, no chance. Always getting the informatio...
  • Maxim
  • Spotify Star
  • 895 Views
  • 5 replies
  • 0 likes
  • Premium
  • 895 Views
  • 5 replies
  • 0 likes

Need to constantly re-login to update the library

I'm having troubles using spotify:I use two devices: macbook pro and google pixel.Often, I see that at some point the library on mac is outdated: I don't see any playlists or artists at all, only a few I added like on the first day of using the Spoti...

  • Casual Listener
  • I'm having troubles using spotify: I use two devices: macbook pro and google pixel. Often, I see that at some point the library on mac is outdated: I don't see any playlists or artists at all, only...
  • Jose_M
  • Spotify Star
  • 497 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 497 Views
  • 3 replies
  • 0 likes

no voice on my account

hi, i cant listen to music on my phone.it seems like it is playing but it is not. the other accounts are working and i can listen with other accounts but my account cant working.i follow the steps on support.but it do not work. help please.PlanPremiu...

  • Visitor
  • hi, i cant listen to music on my phone.it seems like it is playing but it is not.  the other accounts are working and i can listen with other accounts but my account cant working.i follow the st...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 425 Views
  • 2 replies
  • 0 likes

Log in problems

My Question or Issue Hello, I can not log in becouse when I insert my email and password it says that a firewall may be blocking Spotify. Please update you firewall to allow Spotify ( I don`t know how to do that). Additionaly you can try to change th...

  • Newbie
  • My Question or Issue  Hello, I can not log in becouse when I insert my email and password it says that a firewall may be blocking Spotify. Please update you firewall to allow Spotify ( I don`t ...
  • Billy-J
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • Login
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Warning - New phishing campaign

Warning to all! I received today a phishing message with a link that points to: http://spotifymembershipaccount.com/usermemberkey={hidden-pseudo-user-key}/DON'T CLICK ON IT UNLESS YOU USE A TEXT BROWSER SUCH AS LYNX.This page asks you to input your S...

  • Casual Listener
  • Warning to all! I received today a phishing message with a link that points to: http://spotifymembershipaccount.com/usermemberkey={hidden-pseudo-user-key}/ DON'T CLICK ON IT UNLESS YOU USE A TEXT BR...
  • Jose_M
  • Spotify Star
  • 1147 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Security
  • 1147 Views
  • 3 replies
  • 1 likes

Solved!! Family Account and different countries

Hi there! I've a quick question and I don't know if you can help me out. I'm already Premium but I would like to open like a "family account" with another four people. All of them are living in Spain but I'm in UK so, if they create the account from ...

  • Casual Listener
  • Hi there!   I've a quick question and I don't know if you can help me out.   I'm already Premium but I would like to open like a "family account" with another four people. All of them a...
  • Alberto_Alo
  • Casual Listener
  • 2244 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2244 Views
  • 2 replies
  • 0 likes

Solved!! Mi canción no disponible

PlanFree/PremiumCountry México My Question or Issue Actualmente soy usuario premium de Spotify como también Artista.El 15 de Junio se subió mi canción con éxito y se podía reproducir. Hace unos días quisé reproducir la canción y me llevé con la sorpr...

  • Newbie
  •   Plan Free/Premium Country  México     My Question or Issue   Actualmente soy usuario premium de Spotify como también Artista. El 15 de Junio se subió mi canción c...
  • Jose_M
  • Spotify Star
  • 687 Views
  • 1 replies
  • 1 likes
  • Account
  • 687 Views
  • 1 replies
  • 1 likes

2 Accounts under one username

PlanPremiumCountry New ZealandDeviceSONY EXPERIA Z1Operating SystemAndroid My Question or Issue Hi there I have a free account and a Premium account under the same login and email, this happened when I tried to re-set a password then pay for premium ...

  • Newbie
  •   Plan Premium Country  New Zealand Device SONY EXPERIA Z1 Operating System Android   My Question or Issue  Hi there I have a free account and a Premium account under t...
  • Jose_M
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes