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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398754 Views
  • 950 replies
  • 107 likes
  • Account
  • 398754 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171607 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171607 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99125 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99125 Views
  • 68 replies
  • 10 likes

Solved!! Information

Plan: Premium / Brasil Device: iPhone 8 Does Spotify has an email or a number I can call? I have a bunch of problem and the site is pretty bad. I don't understand how a company with such experience only have a bunch of pages describing the more obiou...

  • Visitor
  • Plan: Premium / Brasil  Device: iPhone 8     Does Spotify has an email or a number I can call? I have a bunch of problem and the site is pretty bad. I don't understand ho...
  • user-removed
  • Not applicable
  • 436 Views
  • 2 replies
  • 0 likes
  • Account
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! Account not recognized on phone

Hello everyone !Plan FreeCountry FranceDevice Huawei P SmartOperating System Android Oreo 8.0 When I'm on my computer (Asus), I connect to the Spotify application with my username and password and I can use Spotify normally. However, I have a problem...

  • Casual Listener
  • Hello everyone 🙂 ! Plan Free Country France Device Huawei P Smart Operating System Android Oreo 8.0     When I'm on my computer (Asus), I connect to the Sp...
  • tite-patate99
  • Casual Listener
  • 506 Views
  • 2 replies
  • 1 likes
  • Account
  • 506 Views
  • 2 replies
  • 1 likes

Can't sign up

PlanFree/PremiumCountry North MacedoniaDeviceHuawei P10 Lite 2017Operating SystemAndroid Nougat My Question or IssueIm trying to create an account from the app and i enter my acc and password and when i try to continue it says 'No internet connection...

  • Newbie
  • Plan Free/Premium Country  North Macedonia Device Huawei P10 Lite 2017 Operating System Android Nougat   My Question or Issue Im trying to create an account from the app and i ent...
  • Loxer
  • Community Legend
  • 672 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 672 Views
  • 2 replies
  • 0 likes

Solved!! Lost my premium account

Help me Spotify! I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one.. Now I can't access to my premium account but it still exists.. What can I do?

  • Newbie
  • Help me Spotify!   I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one.. Now I can't access to my premium account but it still...
  • muhsl
  • Casual Listener
  • 55840 Views
  • 155 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 55840 Views
  • 155 replies
  • 2 likes

How do I make all playlists private?

How do I make all playlists private? I clicked the options to make them private in the future but I have 500 playlists and I'm not going to go through and click on everyone to make it secret. Is there a way to set all my playlists to secret at once?

  • Casual Listener
  • How do I make all playlists private? I clicked the options to make them private in the future but I have 500 playlists and I'm not going to go through and click on everyone to make it secret. Is ther...
  • DjBea
  • Casual Listener
  • 89491 Views
  • 20 replies
  • 34 likes
  • 89491 Views
  • 20 replies
  • 34 likes

Superuser Contribution Unable to play song by specific artist (Part 4)

I'm posting here under accounts because this seem to be an account related issue.This is also labled as part 4 because it's the number of times I have been through customer support trying to resolving the issue. Summary:I have been having problems ge...

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  • Visitor
  •   I'm posting here under accounts because this seem to be an account related issue. This is also labled as part 4 because it's the number of times I have been through customer support trying t...
  • Alfredo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
  • 353 Views
  • 1 replies
  • 0 likes

Can't see my followers

PlanPremiumCountryPoland My Question or IssueHi, my problems is that my profile on spotify does not display my followers or people I follow for some reason. When I go on my firends profile it is all good, but my page is different and I don't know why...

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  • Casual Listener
  • Plan Premium Country Poland   My Question or Issue Hi, my problems is that my profile on spotify does not display my followers or people I follow for some reason. When I go on my firends p...
  • BenSmithBros
  • Music Fan
  • 10552 Views
  • 5 replies
  • 2 likes
  • Account
  • 10552 Views
  • 5 replies
  • 2 likes

Playstation account

Hello I have been dealing with this problem for a while. When I try to login to the spotify app on my PS4, it says the account is already linked to another psn account. This is not the case, since I have pressed the log out everywhere on the spotify ...

  • Newbie
  • Hello   I have been dealing with this problem for a while. When I try to login to the spotify app on my PS4, it says the account is already linked to another psn account. This is not the case,...
  • kejt_
  • Community Legend
  • 537 Views
  • 1 replies
  • 1 likes
  • 537 Views
  • 1 replies
  • 1 likes

Email

So I had to update my email address on facebook. My spotify account is linkined to m FB account, however on spotify it did not update my email and will not allow me to. It states i need to update it on my facebook. Help?

  • Newbie
  • So I had to update my email address on facebook. My spotify account is linkined to m FB account, however on spotify it did not update my email and will not allow me to. It states i need to update it ...
  • kejt_
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify esta lleno de errores y es una decepcion estar pagando por tal error.

No puede ser que una aplicacion PAGA, tenga tantos errores, como no poder entrar desde mi telefono porque por alguna razon mi cuenta esta ''offline'' y ya no me deja iniciar sesion. Que cada vez que presiono el boton de descargas accideltamente, toda...

  • Newbie
  • No puede ser que una aplicacion PAGA, tenga tantos errores, como no poder entrar desde mi telefono porque por alguna razon mi cuenta esta ''offline'' y ya no me deja iniciar sesion. Que cada vez que ...
  • user-removed
  • Not applicable
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 549 Views
  • 1 replies
  • 0 likes

Can't login with an older version

None of the below information is requiPlanFreeCountry USADeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I've recently had some issues with the Spotify app. Ever since I've downloaded Spotify on this device (around November of 201...

  • Newbie
  • None of the below information is requi Plan Free Country  USA Device Google Pixel Operating System Android Oreo   My Question or Issue  I've recently had some issues wi...
  • Loxer
  • Community Legend
  • 1872 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 1872 Views
  • 1 replies
  • 1 likes

Account

I signed up for the student deal but it's not showing as premium

  • Newbie
  • I signed up for the student deal but it's not showing as premium
  • kejt_
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Charged for two seperate accounts

I am only in use and access one account. I am currently being charged for two. country australia Device(iPhone 6s My Question or Issue

  • Newbie
  • I am only in use and access one account. I am currently being charged for two.    country australia  Device (iPhone 6s     My Question or Issue  
  • kejt_
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Not able to login even if i am not abroad

PlanFreeCountryCanada DeviceAndroid (Motorola X4)Operating SystemAndroid Oreo My Question or IssueWhen i login in my account the message appears is that i am abroad and if you want to listen more than 14 days you have to visit Spotify.com ? I am in c...

  • Casual Listener
  • Plan Free Country Canada   Device Android (Motorola X4) Operating System Android Oreo   My Question or Issue When i login in my account the message appears is that i am abroad an...
  • Loxer
  • Community Legend
  • 756 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 756 Views
  • 5 replies
  • 0 likes

family

if a member of the family plan is having trouble logging in, if the account holder cancels the account, can members re-enter it?

  • Newbie
  •      if a member of the family plan is having trouble logging in, if the account holder cancels the account, can members re-enter it?
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Radio feature disappeared

PlanFree/Premium——free Country US OF ADeviceOperating SystemMy Question or Issue I had radio feature and now it’s gone

  • Casual Listener
  • Plan Free/Premium——free  Country  US OF A Device Operating System My Question or Issue  I had radio feature and now it’s gone
  • Tortuga_13
  • Casual Listener
  • 960 Views
  • 2 replies
  • 0 likes
  • Account
  • 960 Views
  • 2 replies
  • 0 likes

Solved!! Kündigung Telekom Vertrag. Spotify wie behalten?

PlanPremiumCountry GermanyDeviceiPhone 7, Samsung Galaxy 7Operating System(iOS 10, Android) My Question or Issue Ich habe meinen Telekom Vertrag für Mitte Juli gekündigt. Ich will aber trotzdem Spotify behalten. Wie stelle ich meinen Vertrag hier um ...

  • Casual Listener
  • Plan Premium Country  Germany Device iPhone 7, Samsung Galaxy 7 Operating System (iOS 10, Android)   My Question or Issue  Ich habe meinen Telekom Vertrag für Mitte Juli gekü...
  • Pellham123
  • Casual Listener
  • 1653 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1653 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to connect my facebook account to mail account

PlanPremiumCountry TurkeyDevice(Sony Xperia Z5 Premium)Operating System(Android) My Question or Issue I have both Gmail and Facebook accounts. I want to connect my Facebook account to Gmail account but a message appears that says "this account is alr...

  • Newbie
  • Plan Premium Country  Turkey Device (Sony Xperia Z5 Premium) Operating System (Android)   My Question or Issue  I have both Gmail and Facebook accounts. I want to connect my ...
  • MaríaCamila
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Why am I getting my emails in Spanish?

My Question or Issue I am received my request for my private information in Spanish! Why?? My location is set to Singapore and language is English. What is going on?!

  • Casual Listener
  •     My Question or Issue  I am received my request for my private information in Spanish! Why?? My location is set to Singapore and language is English. What is going on?!
  • Noah
  • Spotify Star
  • 2078 Views
  • 1 replies
  • 0 likes
  • Account
  • 2078 Views
  • 1 replies
  • 0 likes

Superuser Contribution adblock breaks spotify connect

I'm running an adblocker on my phone and whenever I have it enabled it stops me from using Spotify connect to listen on my Onkyo receiver.This is very annoying.I've already whitelisted all known Spotify domains but it's not working.I am a premium sub...

  • Regular
  • I'm running an adblocker on my phone and whenever I have it enabled it stops me from using Spotify connect to listen on my Onkyo receiver. This is very annoying. I've already whitelisted all known ...
  • rajackar
  • Regular
  • 2661 Views
  • 2 replies
  • 1 likes
  • Premium
    Subscription
  • 2661 Views
  • 2 replies
  • 1 likes