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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89123 Views

9 replies

2 likes

Account
Login
  • 89123 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759899 Views

18 replies

29 likes

  • 759899 Views
  • 18 replies
  • 29 likes

going from solo to family

PlanPremiumCountry AustraliaDeviceiphone6(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family recently bought the family plann and i was wondering how i can connect my old spotify to it so i dont lose all of my songs?

Newbie

Plan Premium Country  Australia Device iphone6 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My family recently bought the family plann and i was wonder...

mariajoseluva

Music Fan

2085 Views

2 replies

0 likes

Account
Other
Premium
  • 2085 Views
  • 2 replies
  • 0 likes

Artist - "we're having trouble updating your stats"

My band just released an album and we have a song on Spotify playlist "new punk tracks," however my artist managment page has the following banner (attached). "We're having trouble updating your stats. Hang tight while we fix a problem on our end." I...

Regular

My band just released an album and we have a song on Spotify playlist "new punk tracks," however my artist managment page has the following banner (attached).   "We're having trouble updating ...

stever810

Regular

1684 Views

2 replies

0 likes

Account
  • 1684 Views
  • 2 replies
  • 0 likes

why can't people follow me?

PlanPremiumUSA DeviceiPhoneOperating SystemiOS10 My Question or Issue I invited people to listen to my first public playlist and they said they cannot follow me. I indeed tried to sign on as someone else and you can see my profile but there is no but...

Casual Listener

Plan Premium USA   Device iPhone Operating System iOS10   My Question or Issue  I invited people to listen to my first public playlist and they said they cannot follow me. I ...

Noah

Spotify Star

11966 Views

3 replies

0 likes

Account
Other
  • 11966 Views
  • 3 replies
  • 0 likes

Account repeatedly getting hijacked.

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue My account is repeatedly getting hijacked. I didn't think much of it before but I had weird playlists show up in the app, and sometimes there'd be phones that I don't own i...

Casual Listener

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue   My account is repeatedly getting hijacked. I didn't think much of it before but I ha...

supaarch-mt

Visitor

2642 Views

4 replies

0 likes

Account
Security
  • 2642 Views
  • 4 replies
  • 0 likes

Redeem premium gift card but my account still free

I bought a premium gift card and... when I used this all is okay, but my account subscription stills freePlanFree/PremiumCountry DeviceGalaxy S6Android Nougat My Question or Issue

Newbie

I bought a premium gift card and... when I used this all is okay, but my account subscription stills free Plan Free/Premium Country   Device Galaxy S6 Android Nougat   My Question ...

Xtinescapism

Regular

523 Views

2 replies

0 likes

Account
Premium
  • 523 Views
  • 2 replies
  • 0 likes

Restore my search history from pc to phone

PlanFreeCountry swedenDeviceSamsung Galaxy 7Operating SystemWindows 8.1 My Question or Issue HI my friend deleted my search history from my phone i have every song i serch on my computer how can i get my search history from pc to phone please help i ...

Casual Listener

Plan Free Country  sweden Device Samsung Galaxy 7 Operating System Windows 8.1   My Question or Issue  HI my friend deleted my search history from my phone i have every song ...

Loxer

Community Legend

638 Views

3 replies

0 likes

Account
  • 638 Views
  • 3 replies
  • 0 likes

Email not linked to account

Hi,I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address however i was using premium (free 24 month with my phone contract) last ...

Casual Listener

    Hi, I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address how...

Noah

Spotify Star

626 Views

3 replies

0 likes

Account
  • 626 Views
  • 3 replies
  • 0 likes

Superuser Contribution account name

I have a linked Facebook account for more than 2 years, and today I have entered a bad name or password ... but I logged over facebook so no bad password or name and now when I set up so there is error: 127 and my name is my letters and numbers, plea...

Newbie

    I have a linked Facebook account for more than 2 years, and today I have entered a bad name or password ... but I logged over facebook so no bad password or name and now when I set up...

SergioDavid

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Transfer downloads to new account

I was using my bf's account on my device until I finally got premium. Is there a way to transfer the music I downloaded to my account or will I have to clean my cache and download it all over again?

Newbie

I was using my bf's account on my device until I finally got premium. Is there a way to transfer the music I downloaded to my account or will I have to clean my cache and download it all over again?

Loxer

Community Legend

526 Views

1 replies

0 likes

Account
Other
  • 526 Views
  • 1 replies
  • 0 likes

Sorry, couldn't find that. -Solved-

Hello Spotify Community, I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I login to hear music. Screenshot attached. UpdateWhat hasn't work...

Regular

Hello Spotify Community,   I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I logi...

Sebasty

Community Legend

28569 Views

16 replies

2 likes

Login
Premium
  • 28569 Views
  • 16 replies
  • 2 likes

banned from facebook last year

PlanPremiumCountry usa My Question or Issue i was banned form facebook last year and didnt realize i have been being charged 9.99$ a month due to this and i cant sign into my other account because im banned from facebook so i cant even cancel my old ...

Newbie

  Plan Premium Country     usa  My Question or Issue  i was banned form facebook last year and didnt realize i have been being charged 9.99$ a month due to this and i...

Jollof

Composer

280 Views

1 replies

0 likes

Premium
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

E-mail universitário

Olá, estudo na universidade federal, mas ela não nos oferece e-mial individual, como eu faço pra ter o desconto pra universitarios sem ter o e-mail?

Newbie

Olá, estudo na universidade federal, mas ela não nos oferece e-mial individual, como eu faço pra ter o desconto pra universitarios sem ter o e-mail? 

Bittencourt

Spotify Star

669 Views

1 replies

0 likes

Account
Premium
  • 669 Views
  • 1 replies
  • 0 likes

Solved!! I have 2 spotify accounts and one of them has premium.

Is there a way to transfer the premium account to the one that doesn't have premium?

Casual Listener

Is there a way to transfer the premium account to the one that doesn't have premium?

Billy-J

Spotify Star

522 Views

1 replies

0 likes

Account
Premium
Subscription
  • 522 Views
  • 1 replies
  • 0 likes

Option to Select Korean as App Language

PlanPremiumCountry South KoreaDevice(iPhone 7 Plus & ASUS Vivobook S15 )Operating System(iOS 11 & Windows 10) My Question or Issue Good day Spotify, Please include Korean language in the options for the mobile app and the desktop app. I think this wi...

Newbie

Plan Premium Country  South Korea Device (iPhone 7 Plus & ASUS Vivobook S15 ) Operating System (iOS 11 & Windows 10)   My Question or Issue  Good day Spotify,  ...

Loxer

Community Legend

2581 Views

1 replies

7 likes

Account
Other
Premium
  • 2581 Views
  • 1 replies
  • 7 likes

Switched accounts, tried deleting facebook and old account - old account still visible

PlanPremiumCountry -Devicenot of importanceOperating Systemnot of importance My Question or Issue:I wanted to delete my facebook account, while also switching from my spotify account connected to facebook to my older account without a facebook connec...

Casual Listener

Plan Premium Country  - Device not of importance Operating System not of importance   My Question or Issue: I wanted to delete my facebook account, while also switching from my sp...

Loxer

Community Legend

570 Views

3 replies

0 likes

Account
Login
Other
Subscription
  • 570 Views
  • 3 replies
  • 0 likes

Changing spotify accounts connected to my facebook profile

Hello! In the past, I created a spotify account and linked it to my Facebook profile. But now, I’ve made a new spotify account and would like to connect this new spotify account to my facebook profile. First, I tried removing the access spotify had t...

Casual Listener

Hello! In the past, I created a spotify account and linked it to my Facebook profile. But now, I’ve made a new spotify account and would like to connect this new spotify account to my facebook profil...

Loxer

Community Legend

554 Views

5 replies

0 likes

Account
  • 554 Views
  • 5 replies
  • 0 likes

EL BUSCADOR NO ENCUENTRA MI USUARIO. ¿HAY SOLUCIÓN?

Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme a través del motor de busqueda con ese nombre me encontraba.Hace unos días se me cambio el nombre de usuario p...

Regular

Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme a través del motor de busqueda con ese ...

osornios

Spotify Star

2566 Views

1 replies

0 likes

Account
Free
  • 2566 Views
  • 1 replies
  • 0 likes

Issue to get access to Spotify Analytics

PlanPremiumCountryGermany DeviceMac Pro 2013Operating SystemMacOS 10.12.6Safari, Chrome My Question or IssueI would like to get access to Spotify Analytics for my label.When I try to login to Spotify Analytics at https://analytics.spotify.com, I get ...

Casual Listener

Plan Premium Country Germany  Device Mac Pro 2013 Operating System MacOS 10.12.6 Safari, Chrome   My Question or Issue I would like to get access to Spotify Analytics for my labe...

deevoe

Casual Listener

592 Views

2 replies

0 likes

Account
  • 592 Views
  • 2 replies
  • 0 likes

Streams count doesnt update for 4 days already

Spotify streams count doesnt update. 4 days already Please fix it asap. Greets PlanPremium / ARTIST MANAGER CountryGermany Device(Samsung Galaxy S7)Operating System(Android) My Question or Issue

Casual Listener

Spotify streams count doesnt update. 4 days already   Please fix it asap.   Greets     Plan Premium / ARTIST MANAGER  Country Germany  Device (Samsung Galaxy...

Maxim

Spotify Star

550 Views

3 replies

1 likes

Account
Other
Premium
  • 550 Views
  • 3 replies
  • 1 likes

Change country

I moved from germany to the USA. If I try to change my country, it shows me the message that my email address is alreday used. That actually right because I'm using it. It's my email address. So I can't change my country and can't log in.

Newbie

I moved from germany to the USA. If I try to change my country, it shows me the message that my email address is alreday used. That actually right because I'm using it. It's my email address. So I ca...

hoffmanjoshua

Regular

380 Views

1 replies

0 likes

Account
Other
  • 380 Views
  • 1 replies
  • 0 likes