Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFree/PremiumCountry Mexico DeviceSamsung Galaxy 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Mi papá contrató Sptify y vinculó su cuenta a FB, pero perdió su celular y no recuerda el correo electrónico con el que ...
PlanPremiumCountry BrazilDevice( Samsung Galaxy 8 / PC)Operating System( Android Oreo, Windows 10) My Question or Issue Hello, this morning I received 2 e-mails that I didnt ask for.1 - "We're gathering your Spotify personal data"Looks like that this...
PlanFree/PremiumCountry My Question or Issue Hej jag skulle fylla på mitt Spotify konto via Swedbank och ” logga in” med Facebook men det har dragits pengar i alla omgångar som jag har försökt att lyckats men har fortfarande inte free och det har dra...
PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows My Question or Issue On the upper right of the Spotify Player is shows the name of someone I do not know. It says JenicaLee Rosete. My account is NOT connected to Facebook, I have cleared ...
My Question or Issue HiI am your premium member. I just realized that my registered e-mail adress in your system was changed and this is not my own e-mail adress at all. Possibly my account was hacked or something else. I don't remember my pasword to...
I have searched everywhere to find a fix and nothing works for me. I use a family account for spotify which i do not pay for, nor do i want to completely make a new spotify because of my playlists etc. But the dicover weekly image annoys me as its a ...
I am planning to get a family subscription but none of my family use Spotify. Can I add my friends instead?
PlanPremiumCountry AustraliaDeviceiphone6(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family recently bought the family plann and i was wondering how i can connect my old spotify to it so i dont lose all of my songs?
Hi I hope someone can help me. I want to change my subscription from UK free subscription to my wife's Australian Family subscription, but I can't update my profile country. How do I do this?
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue No me permite que un familiar acepte mi invitación a premium familiar a pesar de vivir en el mismo domicilio. Alguien podría ayudarme?
PlanPremiumCountry United StatesDevice(iPhone 7+Operating System(iOS 10) My Question or Issue- I have never had premium before and just got a 2 month free trial. I’ve loved it. It’s been awesome for the past 3 days. But I just woke up to go to work t...
Hi, on analytics.spotify under catalog it says: submit a song from your upcoming release. I clicked the learn more link and it says: There, you’ll have the option of selecting one unreleased song for playlist consideration and submitting it to our te...
PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating SystemOS X 10.13.6 My Question or IssueMy MacBook Pro shows up TWICE as offline device. How can I get rid of this one of them in order to not hit the 3 device limit?
HiPlanFree/PremiumCountry GermanyPhone HTC playOperating SystemAndroid My Question or Issue Hi, I can't activate premium even I got the email with an invite to the premium. My wife sent it several times and each time I couldn't activate and start the...
Ciao a tutti, ho il seguente problema:La mail associata al mio precedente account é stata disattivata dal provider. Di conseguenza, non riesco più ad accedere al mio account spotify perché la mail non è più esistente e quindi mi da errore. Ho provato...
PlanFreeCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue Random music keeps queueing up on Spotify, mostly Latin/LatinAmerican in origin.Resetting the password on both Spotify and the attached email several times, logging out al...
PlanPremium My Question or Issue How do I find out who the Premium for Family Owner is on my account?
Acabei de pagar o plano Premium anual, quanto tempo leva para liberar? E depois como posso add os familiares? Pagamento via boleto.
I have uploaded songs to a Spotify account through a promoter company (CD Baby). My band has since created more music, and want to add new music to this same account ourselves without paying the promoter company again. Is this possible? If so, how?
Assinei o Plano Premium Anual porem dois dias depois fiz um upgrade para o Premium Familiar.Porem tinha acabado de assinar o Plano Premium anual onde paguei 200 reais.Ja que estou assinando o plano mensal familiar que é um upgrade do plano deveria co...