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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82081 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657558 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738928 Views
18 replies
29 likes
Hi all.My Account (Premium Family) was obviously hacked yesterday. I had another user listen to Music with my account when I logged in.I reset the password and have logged off all devices as soon as I had Computer Access. Then the Spotify Help recove...
Hi all. My Account (Premium Family) was obviously hacked yesterday. I had another user listen to Music with my account when I logged in. I reset the password and have logged off all devices a...
Community Legend
938 Views
3 replies
0 likes
Hi guys!I have a major problem. I just changed my phone from an iPhone to a samsung. The thing is that i'm logged in on my spotify account on the iPhone, but I want to switch it to my android.Well somehow I've managed to forget both my password and e...
Hi guys! I have a major problem. I just changed my phone from an iPhone to a samsung. The thing is that i'm logged in on my spotify account on the iPhone, but I want to switch it t...
Spotify Star
550 Views
1 replies
0 likes
so i have used spotify for more then two years now with the free membership program, while logging in via a VPN as spotify did not launch yet in my country.now that it did - i am interested in purchasing a premium account, but when i change my accoun...
so i have used spotify for more then two years now with the free membership program, while logging in via a VPN as spotify did not launch yet in my country. now that it did - i am interested in purc...
Roadie
678 Views
1 replies
0 likes
Hi I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me download music?TIA
Hi I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me ...
Community Legend
579 Views
5 replies
0 likes
Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and making sure the settings are the same on all my de...
Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and...
Spotify Star
716 Views
1 replies
1 likes
Hi, I was wondering if the amount of time that you listen to podcasts counts for the minutes of music generally listened to that gets mentioned in Wrapped Up?E.g. when you listen to 1,000 minutes of podcasts, does that add up to the amount of stuff t...
Hi, I was wondering if the amount of time that you listen to podcasts counts for the minutes of music generally listened to that gets mentioned in Wrapped Up? E.g. when you listen to 1,000 mi...
Community Legend
14516 Views
1 replies
1 likes
Is it possible to change my country before I move home on premium? I have a cancelled credit card as my billing card but have 6 weeks of travel before I move back to Australia. The cancelled card will not be able to renew the monthly account when i g...
Is it possible to change my country before I move home on premium? I have a cancelled credit card as my billing card but have 6 weeks of travel before I move back to Australia. The cancelled card wil...
Newbie
686 Views
2 replies
1 likes
Hello, A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she doesn't know her password.So, she tried to reset her password...
Hello, A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she d...
Spotify Star
482 Views
1 replies
0 likes
Spotify log out my account then I can’t log in because it always says that I can only use Spotify 14 days in abroad but I’m not in abroad. Still staying in the Philippines since I’ve used spotify. I’ve been using Spotify for months, now what? Please ...
Spotify log out my account then I can’t log in because it always says that I can only use Spotify 14 days in abroad but I’m not in abroad. Still staying in the Philippines since I’ve used spotify. I’...
Community Legend
1409 Views
1 replies
0 likes
I don't know why my name is chaged into a numeric one.someone can explain me that?
I don't know why my name is chaged into a numeric one. someone can explain me that?
Regular
569 Views
2 replies
0 likes
Hi - I am unable to change the country in my account despite following the instructions online. I have relocated to Australia and need to update my payment details but can't do so until the country is changed. Please change my country from HK to Aust...
Hi - I am unable to change the country in my account despite following the instructions online. I have relocated to Australia and need to update my payment details but can't do so until the ...
Community Legend
483 Views
3 replies
0 likes
The toggles for "Publish my Activity" and "Show my current Top Artists" are totally broken! Whenever I restart the desktop app it's as though I never changed these preferences! I've seen multiple posts about this issue going back months and none are ...
The toggles for "Publish my Activity" and "Show my current Top Artists" are totally broken! Whenever I restart the desktop app it's as though I never changed these preferences! I've seen multip...
Roadie
672 Views
1 replies
1 likes
I am trying to change my payment details including country. However when I try to insert new credit card details i am notified that it doesn’t match my country but when i try to change my country it is greyed out and redirects me to changing my payme...
I am trying to change my payment details including country. However when I try to insert new credit card details i am notified that it doesn’t match my country but when i try to change my country it ...
Roadie
602 Views
1 replies
0 likes
I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried using my Facebook login. The same result. Takes me back to the l...
I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried usin...
Casual Listener
1839 Views
4 replies
0 likes
I'm not sure if someone has my credentials or if something is mixed up but playlists of other genres that I do not listen to are appearing under My Playlists. Every day I see a new one come up and their not random radio stations, they're entire playl...
I'm not sure if someone has my credentials or if something is mixed up but playlists of other genres that I do not listen to are appearing under My Playlists. Every day I see a new one come up and th...
Community Legend
2610 Views
1 replies
0 likes
Hey, i am trying to connect my spotify to my facebook account but under settings where this post tells me to find the login it doesnt show it.https://community.spotify.com/t5/Accounts/Is-it-possible-to-change-the-picture-of-the-discover-weekly/td-p/1...
Hey, i am trying to connect my spotify to my facebook account but under settings where this post tells me to find the login it doesnt show it. https://community.spotify.com/t5/Accounts/Is-it-possibl...
Spotify Star
1133 Views
3 replies
0 likes
When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so annoying. I'm paying for your freaking service but stil...
When logging into my (Premium) account using the webplayer I now have to complete the Google captcha (e.g. click on all images that contain a street number or a lake/sea or whatever). This is so anno...
Spotify Star
4025 Views
2 replies
2 likes
Em fevereiro deste ano fiz um Plano familiar, porém se eu estou usando o Spotify , meus convidados não conseguem usar ao mesmo tempo.nao estamos conseguindo consertar este problema Como devemos fazer?
Em fevereiro deste ano fiz um Plano familiar, porém se eu estou usando o Spotify , meus convidados não conseguem usar ao mesmo tempo. nao estamos conseguindo consertar este problema Como deve...
Spotify Star
5171 Views
1 replies
0 likes
Gostaria de saber o porquê o limite por dispositivo é de 3.333 faixas. Por que não é mensurado por tamanho de arquivo? Qual intereferência isso gera para vocês sendo que a rede e armazenamento afetado é o meu? Há possibilidade de fazer mais downloads...
Gostaria de saber o porquê o limite por dispositivo é de 3.333 faixas. Por que não é mensurado por tamanho de arquivo? Qual intereferência isso gera para vocês sendo que a rede e armazenamento ...
Spotify Star
491 Views
1 replies
0 likes
We just started a business Spotify for shared playlists and I am attempting to search it and follow it as a test before we launch it to our music students. I can't find it. I'm wondering if it's a user name issue (we have the generic letter/number on...
We just started a business Spotify for shared playlists and I am attempting to search it and follow it as a test before we launch it to our music students. I can't find it. I'm wondering if it's a us...
Casual Listener
606 Views
2 replies
0 likes
