Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I signed up for Spotify a while ago, and currently do not have Premium. I tried to update my email address in "edit profile" but every time I hit save I get a red box pop up saying "Sorry, wrong password", even though I didn't touch the "confirm pass...
I've been using Spotify on Android for a couple of months and recently became a paid member of a family account.While I had a free account I could block a song or an artist. While playing a song, at the left of the play/pause button I had a "heart" t...
I made this account to ask this question but I need to cancel or change the password to my primary account because I'm paying premium but I cant login. I tried changing the password but it wants to send the email to an email address that I don't have...
Spotify Username *Removed username* Plan Free Country USA Device Iphone 8+ Operating System IOS 11 My Question or Issue Whenever someone sends me a link to their Spotify to follow Spotify comes up with the message “Spotify cant open this type of link...
I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premium with my personal email? Is there a possibility to merge a...
My spotify is not letting me search, saying im offline i have turned the offline off and on again (several times), logged off and on, hard closed the app and reopened it...nothing is working
PlanFreeCountry USA My Question or IssueFeedback for Spotify developers. The new mobile format update is absolute rubbish. The first comment and annoying thing I find is that there’s nowhere to see your followers and those you follow. This is a huge ...
PlanPremium DeviceSamsung Smart TV UE40MU6122Operating SystemTizen My Question or Issue The app doesn't open on my tv....it shows me an error message: "wait and try again later". This happend out of nowhere cause one hour ago i was able to use it. I ...
PlanPremiumCountry FranceDeviceXperiaOperating SystemAndroid Oreo My Question or Issue hey everyone, first time for me here, but ehmm... someone stole my account, i have no idea how he did that, but my mail was changed, and probably the password, so ...
CountryHungaryPremium DeviceiOS (iPhone 6S,Macbook Pro)Operating SystemiOS My Question or IssueI follow only one person (he follows me back), but from yesterday night I can't see his profile. I mean, there is still that '1 mark' as I follow him, but ...
As the title says. Its in my account settings.What is the "cream-id-mgmt" for?
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry USADeviceiPhonePCWindows My Question or IssueHello - I have tried numerous times to reset my password, but the emails do not arrive in my inbox. I know I have the correct email address (I see it under my Account tab) and Spoti...
I had a credit card that I just used for internet subscriptions. I had it on autopay because I trusted the companies that I gave my credit card number to. Since then, I have gone through all my credit card charges, trying to cut down on my monthly ex...
PlanPremiumCountrySwedenDevice Operating System My Question or Issue HELP!1.I need to change my emailadress, but the one i use i attach to another account - and I don't know how to solve it! My old on is *snip* - i want to change to *snip*, bur it's ...
PlanFreeCountry TurkeyDeviceXiaomi mi5Operating SystemAndroid My Question or Issue Spotify. The bank transferred money twice from my account. Spotify has transferred 1 turkish lira money twice from my account. But spotify did not make me a premium.I ...
Après avoir validé avec succès une carte cadeau de 30€ achetée en magasin, mon compte n'est toujours pas crédité plusieurs heures après. Hélas après validation confirmée j'ai jeté la carte. Que puis je faire?MerciFabien
Sooooo I went to go get the 3 months for 99 cents deal and it won’t let me get premium! i hope someone comes to help me because they are losing precious business here.
PlanFree/PremiumCountry AT My Question or IssueI can't change the country in my profile (to AT). The error says that my mail-address is already in use but I don't try to change it. I tried different Browsers and emptying the cache, but to no avail. A...
My Question or Issue Is it possible to change your existing spotify accounts email to something else. I currently have it set with my icloud email, however I want it to be set up with my GMail.