Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386690 Views
  • 920 replies
  • 107 likes
  • Account
  • 386690 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167369 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167369 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97716 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97716 Views
  • 68 replies
  • 10 likes

Superuser Contribution Plan Familiar

Hola buena noche, hoy realizaron el cobro del segundo mes de suscripción y me han eliminado a todos los de mi grupo en mi plan familiar a la hora de volver les a enviar invitaciones no los deja volver a formar parte. Agradezco comentarios

  • Newbie
  • Hola buena noche, hoy realizaron el cobro del segundo mes de suscripción y me han eliminado a todos los de mi grupo en mi plan familiar a la hora de volver les a enviar invitaciones no los deja volve...
  • SergioDavid
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account problem/Playlists and songs gone

I'm paying for a Family Premium account, and for some reason all my playlists, and songs that I have downloaded and saved are gone. I was able to restore a couple of playlists, but the Songs I saved. I tried to use spotify today and I could not log i...

  • Casual Listener
  • I'm paying for a Family Premium account, and for some reason all my playlists, and songs that I have downloaded and saved are gone. I was able to restore a couple of playlists, but the Songs I saved....
  • SergioDavid
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Odeme gerceklesti ama premium aktif olmadi

Hesabimdan para cekilmesine ragmen spotify uyeligim aktif olmadi.dogrulamaya devam etmeye calistigimda sayfa bulunamadi diyor yardimci olabilirmisiniz<

  • Newbie
  • Hesabimdan para cekilmesine ragmen spotify uyeligim aktif olmadi.dogrulamaya devam etmeye calistigimda sayfa bulunamadi diyor yardimci olabilirmisiniz<
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open Spotify on PS4

Hello all,I've changed accounts with Spotify and as such I don't have access to my previous account anymore. My PS4 however, is (I think) still logged in as that one, since I cannot open Spotify ever since then, getting stuck on the Spotify logo.I've...

  • Casual Listener
  • Hello all, I've changed accounts with Spotify and as such I don't have access to my previous account anymore. My PS4 however, is (I think) still logged in as that one, since I cannot open Spotify ...
  • SergioDavid
  • Roadie
  • 625 Views
  • 1 replies
  • 1 likes
  • Account
  • 625 Views
  • 1 replies
  • 1 likes

Superuser Contribution i cant get my recently played artists to show

i saw on another post that on a desktop computer you have to press edit and then preferences to be able to show your recently played artists on your account, i did that but it just comes up with the radio stations i’m following? pls help

  • Newbie
  • i saw on another post that on a desktop computer you have to press edit and then preferences to be able to show your recently played artists on your account, i did that but it just comes up with the ...
  • SergioDavid
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with a family accoutn and my old account created through Facebook

Hello, I need help.I had only 1 account created through Facebook and I have there all my playlists and such. Today me and my family decided to start a family subscription and I didn't understand it very well so I created a completely new account and ...

  • Newbie
  • Hello, I need help. I had only 1 account created through Facebook and I have there all my playlists and such. Today me and my family decided to start a family subscription and I didn't understand it...
  • SergioDavid
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account rubato

Scrivo qui, sperando sia la sezione giusta.Ho comprato 3 mesi di Spotify premium e ieri sera dopo circa 1 mese che la utilizzo, è partita la musica su spotify con il telefono in tasca, incuriosito prendo il telefono è noto che c'è un nuovo smartphone...

  • Newbie
  • Scrivo qui, sperando sia la sezione giusta. Ho comprato 3 mesi di Spotify premium e ieri sera dopo circa 1 mese che la utilizzo, è partita la musica su spotify con il telefono in tasca, incuriosito ...
  • SergioDavid
  • Roadie
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sign in

I get a response about only using Spotify abroad for 14 days. I’m not abroad. I’m home. What do I do now? The website doesn’t help

  • Newbie
  • I get a response about only using Spotify abroad for 14 days. I’m not abroad. I’m home. What do I do now? The website doesn’t help
  • SergioDavid
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook connected to unknown person's facebook.

Hello, I recently glanced up and realized that my spotify account now has a profile picture and name I did not recognize. Upon further inspection, I realized it was linked to an unknown person's Facebook. I quicky pushed the disconnect from Facebook ...

  • Newbie
  • Hello, I recently glanced up and realized that my spotify account now has a profile picture and name I did not recognize. Upon further inspection, I realized it was linked to an unknown person's Face...
  • SergioDavid
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Artist name did not carry over from my DistroKid account

Hi, I recently upload my band song to spotify via distrokid. my band name is "Lightspace" and has an EP called "Levias". but I found the name change and type as "Light Space", which is a different artist. https://open.spotify.com/artist/7sbUG62THeeEa...

  • Newbie
  • Hi,  I recently upload my band song to spotify via distrokid. my band name is "Lightspace" and has an EP called "Levias". but I found the name change and type as "Light Space", which is a diffe...
  • SergioDavid
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • Other
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play certain playlists

Hi, I am unable to find certain songs on my account and when I google it and click on the link to play it on my account, it wouldn't play. Here is an example, I am unable to any track of this album : https://open.spotify.com/album/06i62WxPgSjjesWSHer...

  • Newbie
  • Hi, I am unable to find certain songs on my account and when I google it and click on the link to play it on my account, it wouldn't play. Here is an example, I am unable to any track of this album :...
  • SergioDavid
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Other
  • 261 Views
  • 1 replies
  • 0 likes

Sign out everywhere

So my family is using premium family Spotify Programm. Now in my part account , there is a friend signed in, if I click on sign out everywhere. Is only he getting kicked out or will it effect my family’s accounts?

  • Newbie
  • So my family is using premium family Spotify Programm. Now in my part account , there is a friend signed in, if I click on sign out everywhere. Is only he getting kicked out or will it effect my fami...
  • Bethany_Dawn
  • Community Legend
  • 2472 Views
  • 1 replies
  • 0 likes
  • 2472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao finalizei o cadastro e foi debitado

Comecei a me cadastrar no plano Universitario, porem nao conclui o processo. Porque faltava um documento que eu nao possuia no momento.Foi descontato do meu cartao de credito do servico nao foi liberado.Preciso de ajuda!

  • Newbie
  • Comecei a me cadastrar no plano Universitario, porem nao conclui o processo. Porque faltava um documento que eu nao possuia no momento. Foi descontato do meu cartao de credito do servico nao fo...
  • bjgmatos
  • Newbie
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Mi nombre de perfil no es el mismo en la pagina que en la aplicacion

Mi nombre de perfil: HefestionPero en la pagina donde pagaria para premium, en el nombre aparece: rlqe9iaiu9b9zvnnv2cejau54¿alguna idea?

  • Newbie
  • Mi nombre de perfil: Hefestion Pero en la pagina donde pagaria para premium, en el nombre aparece: rlqe9iaiu9b9zvnnv2cejau54 ¿alguna idea?
  • KevelinLoyola
  • Newbie
  • 2240 Views
  • 1 replies
  • 0 likes
  • 2240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change facebook account linked to account

Hello,i want to unlink the facebook that is on this family account. Someone gabe this to me to keep so i want my facebook in it thanks

  • Newbie
  • Hello, i want to unlink the facebook that is on this family account. Someone gabe this to me to keep so i want my facebook in it  thanks
  • SergioDavid
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't link my psn with my spotify premium account

Everytime I try to get in my account it says i have already linked it to another account and I dont know what account that is because I only got one

  • Visitor
  • Everytime I try to get in my account it says i have already linked it to another account and I dont know what account that is because I only got one 
  • SergioDavid
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution An hour wasted on some really simple issues.

I have moved a month ago to the USA from Germany, now I get that message about my credit card that needs to be updated unless I will loose all my Premium lists. Why Am I supposed to be scared like that all of a sudden? there is no date written of whi...

  • Music Fan
  • I have moved a month ago to the USA from Germany, now I get that message about my credit card that needs to be updated unless I will loose all my Premium lists.  Why Am I supposed to be scare...
  • iMaurice
  • Music Fan
  • 403 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 403 Views
  • 2 replies
  • 0 likes

Problem: Change country after moving - and changing payment details...

Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ?Auður

  • Newbie
  • Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ? Auður
  • Nico
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't See Facebook Friends

I created my account with Facebook, but I cannot see any of my friends on Spotify. I noticed that my birth date from Facebook is wrong in my Spotify account information so I wonder if something got messed up in my account creation. Has anyone experie...

  • Visitor
  • I created my account with Facebook, but I cannot see any of my friends on Spotify. I noticed that my birth date from Facebook is wrong in my Spotify account information so I wonder if something got m...
  • user-removed
  • Not applicable
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
  • 348 Views
  • 2 replies
  • 0 likes

Not getting email notifications on new releases from artists I follow

I am not getting email notifications about new releases from artists I follow. The last email I received was 11/7/2016. My account settings are correct and set to receive all notifications. I also checked my SPAM folder and there is nothing from Spot...

  • Regular
  • I am not getting email notifications about new releases from artists I follow.  The last email I received was 11/7/2016.  My account settings are correct and set to receive all notification...
  • sevenw0rds
  • Regular
  • 564 Views
  • 2 replies
  • 0 likes
  • Account
  • 564 Views
  • 2 replies
  • 0 likes