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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1805 Views
  • 0 replies
  • 8 likes
  • Security
  • 1805 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448424 Views
  • 970 replies
  • 108 likes
  • Account
  • 448424 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199550 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199550 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108661 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108661 Views
  • 72 replies
  • 11 likes

Superuser Contribution Family Premium Hoppla! Fehler 500

Hallo erstmal, also folgendes.Ich mache einen Family Premium Account und lade die anderen 5 Personen ein.Funktioniert bis dahin alles wunderbar. Jeder kann sein Premium Spotify nutzen etc.Plötzlich fliegt ein Mitglied grundlos raus (Adresse stimmt) u...

  • Regular
  • Hallo erstmal,   also folgendes. Ich mache einen Family Premium Account und lade die anderen 5 Personen ein. Funktioniert bis dahin alles wunderbar. Jeder kann sein Premium Spotify nutzen et...
  • Alfredo
  • Roadie
  • 736 Views
  • 7 replies
  • 0 likes
  • Premium
  • 736 Views
  • 7 replies
  • 0 likes

Login problem

I try to login and everytime I do it keeps logging me in and immediately log me out and I tried to reinstall and nothing works...

  • Casual Listener
  • I try to login and everytime I do it keeps logging me in and immediately log me out and I tried to reinstall and nothing works...
  • Tomerlit123
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Can't sign in on Android app

Hi guys, hoping someone can help me! I have an account and it works all fine on desktop. But when I want to sign in on my mobile app and click on the "sign in" button nothing happens. No error message, nothing. When I purposely put in a wrong passwor...

  • Newbie
  • Hi guys,   hoping someone can help me! I have an account and it works all fine on desktop. But when I want to sign in on my mobile app and click on the "sign in" button nothing happens. No err...
  • erikamourao
  • Newbie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Changing email address

I am unable to edit my email address in my account settings. How can I do this?

  • Newbie
  • I am unable to edit my email address in my account settings. How can I do this? 
  • GinoR
  • Newbie
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Customising Community avatars

Hello! I'm wondering how we can upload our own images as profile pictures for our Commnity accounts (aka these forums). I'm aware that you need to be a certain rank, but may I ask, which rank? And how many posts must you contribute to, to achieve tha...

  • Regular
  • Hello!   I'm wondering how we can upload our own images as profile pictures for our Commnity accounts (aka these forums). I'm aware that you need to be a certain rank, but may I ask, which ran...
  • JoshuaBennett
  • Gig Goer
  • 1018 Views
  • 2 replies
  • 7 likes
  • Account
    Other
  • 1018 Views
  • 2 replies
  • 7 likes

Superuser Contribution Family Account Invite Not working

Hello,I just upgraded my premium account to a family account. I invited my fiancee, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'Something went wrong'. I took her off the account then re-inv...

  • Casual Listener
  • Hello, I just upgraded my premium account to a family account. I invited my fiancee, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'Somethin...
  • EJSchmidt
  • Newbie
  • 45387 Views
  • 27 replies
  • 3 likes
  • Subscription
  • 45387 Views
  • 27 replies
  • 3 likes

Solved!! Artist profile linked with old personal account, can't unlink

Hi, years ago I linked my band's artist profile to my personal Spotify account (not Facebook connected). The band has been inactive for a couple of years, so now when I tried to access the artist profile at artists.spotify.com, I couldn't access it b...

  • Newbie
  • ...omehow! For example, if I create a new public playlist on my personal account, it still shows up on the artist profile despite there being no apparent connection between these accounts anymore.   I h...
  • Maxim
  • Spotify Star
  • 2949 Views
  • 1 replies
  • 0 likes
  • 2949 Views
  • 1 replies
  • 0 likes

Cannot change a country, no matter what I do.

Hi all, I'm an Israeli who lives in the Netherlands. I am a premium user of this amazing service using an iDEAL as a payment method (Dutch payment method). I'm moving back to Israel and trying to change the country in my subscription from the Netherl...

  • Casual Listener
  • Hi all,   I'm an Israeli who lives in the Netherlands. I am a premium user of this amazing service using an iDEAL as a payment method (Dutch payment method).  I'm moving back to Israel a...
  • Luke
  • Spotify Star
  • 691 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 691 Views
  • 6 replies
  • 0 likes

Superuser Contribution KARTTAN HABERSİZ 167 TL ÇEKİLDİ

1 Mayıs günü spotify premium için kart bilgilerimi girerek ödeme yaptım.Fakat 13.99 tl yerine 167 tl çekildi.Bunun nedeni nedir?

  • Newbie
  • 1 Mayıs günü spotify premium için kart bilgilerimi girerek ödeme yaptım.Fakat 13.99 tl yerine 167 tl çekildi.Bunun nedeni nedir?
  • SergioDavid
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for Family account turned into Spotify free

I have had Spotify Premium for family for more than a year. Suddently, one of my family member's account turned into Spotify free without us doing anything. When I log in, the family member's account say's 'Active', but when she tries to log in with ...

  • Newbie
  • I have had Spotify Premium for family for more than a year. Suddently, one of my family member's account turned into Spotify free without us doing anything. When I log in, the family member's account...
  • SergioDavid
  • Roadie
  • 1446 Views
  • 2 replies
  • 1 likes
  • Account
  • 1446 Views
  • 2 replies
  • 1 likes

Superuser Contribution My account doesn't appear in search

So i was looking for my playlists from my friend's account so that he could have his first good share of music on first day of spotify, but none of them appeared.. Then i tried to look up my account, and that didn't show up either.What's broken here?...

  • Newbie
  • So i was looking for my playlists from my friend's account so that he could have his first good share of music on first day of spotify, but none of them appeared..  Then i tried to look up my a...
  • SergioDavid
  • Roadie
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quitting my $14.99 premium subscription due to offline/login issue

Well, I am sure this is a re-run topic for thousands of other previous Spotify customers, but I am NOT going to keep paying for a service where I have to unistall my app a couple times a month and then reinstall it and then re-download all my content...

  • Newbie
  • Well, I am sure this is a re-run topic for thousands of other previous Spotify customers, but I am NOT going to keep paying for a service where I have to unistall my app a couple times a month and th...
  • SergioDavid
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 579 Views
  • 1 replies
  • 0 likes

Login not possible

I deleted my facebook account and now no login with my passwort is possible. Reset my passwort is not possible and new registration is not possible as well as my email account is already in use. I have a premium account and dont want to get a new ema...

  • Visitor
  • I deleted my facebook account and now no login with my passwort is possible. Reset my passwort is not possible and new registration is not possible as well as my email account is already in use. I ha...
  • kejt_
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Genius lyrics

How to activate the Genius Lyrics in ios?

  • Newbie
  • How to activate the Genius Lyrics in ios?
  • kejt_
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium hulu disappeared

Hi there! I've had spotify premium for a few months and I recently upgraded to take advantage of the Hulu bundle. Everything worked the first day and then a few days afterwards I tried to sign into Hulu and it said I needed to upgrade and their suppo...

  • Newbie
  • Hi there!   I've had spotify premium for a few months and I recently upgraded to take advantage of the Hulu bundle. Everything worked the first day and then a few days afterwards I tried to si...
  • SergioDavid
  • Roadie
  • 1760 Views
  • 1 replies
  • 4 likes
  • 1760 Views
  • 1 replies
  • 4 likes

Superuser Contribution got an unwanted account

Hello, I got an unwanted second account without my playlists on the same Emailadress. I still can found my old profil with my playlists and with the connection to facebook. With the new account it's not possible to connect me with facebook because it...

  • Newbie
  • Hello,  I got an unwanted second account without my playlists on the same Emailadress. I still can found my old profil with my playlists and with the connection to facebook.  With the new...
  • SergioDavid
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Unable to change country

Hey, Since I have moved back to Sweden from Ireland I wanted to change my country and payment options. The spotify help pages stated that I was supposed to be able to change country as a step in changing my payment options but unfortunately that func...

  • Newbie
  • Hey,   Since I have moved back to Sweden from Ireland I wanted to change my country and payment options. The spotify help pages stated that I was supposed to be able to change countr...
  • Luke
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

password reset problem

I know my username but i forgot what email address i used, which resulted for me not knowing my password. (my account is not linked with facebook) i really need help to reset my password since i forgot what email address I've used. I REALLY NEED HELP

  • Newbie
  • I know my username but i forgot what email address i used, which resulted for me not knowing my password. (my account is not linked with facebook) i really need help to reset my password since i...
  • Luke
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 307 Views
  • 1 replies
  • 0 likes

Help Please

I signed up with a wrong email and i dont know my password, now i cant reset it or log on

  • Newbie
  • I signed up with a wrong email and i dont know my password, now i cant reset it or log on
  • Luke
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Account name

I'm trying to get my name changed but I'm not wanting to make a new account, any tips?

  • Newbie
  • I'm trying to get my name changed but I'm not wanting to make a new account, any tips? 
  • Luke
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes