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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76657 Views

28 replies

0 likes

  • 76657 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94756 Views

9 replies

2 likes

Account
Login
  • 94756 Views
  • 9 replies
  • 2 likes

Superuser Contribution Cancelling Premium

So, I tried since last week to cancel my Spotify Premium but they always told me to try it later again. I am very thankful for evry Help!PlanPremiumCountry Germany My Question or Issue lol

Casual Listener

So, I tried since last week to cancel my Spotify Premium but they always told me to try it later again. I am very thankful for evry Help! Plan Premium Country  Germany     My Qu...

Alfredo

Roadie

804 Views

3 replies

0 likes

Account
Premium
  • 804 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps suggesting music that I do not listen to; why?

Hi all! I have been a Spotify user for a long time; and I'm a diehard fan of the service. I'm also a premium member, and as such, I do enjoy creating, tweaking and just enjoy finding vibes with playlists. Yet sometimes, I just want to jump into a "ra...

Casual Listener

Hi all!  I have been a Spotify user for a long time; and I'm a diehard fan of the service. I'm also a premium member, and as such, I do enjoy creating, tweaking and just enjoy finding vibes wit...

Alfredo

Roadie

3993 Views

4 replies

7 likes

  • 3993 Views
  • 4 replies
  • 7 likes

Superuser Contribution missing playlistname, songs are still in play queue

PlanPremiumCountry BelgiumDeviceiPhone 6Operating SystemWindows 10 My Question or Issue My playlist vanished, but my songs are still in the play queue and I can still listen to them. What happened and how can I fix it?

Casual Listener

Plan Premium Country  Belgium Device iPhone 6 Operating System Windows 10   My Question or Issue  My playlist vanished, but my songs are still in the play queue and I can sti...

Alfredo

Roadie

831 Views

3 replies

0 likes

Other
Premium
  • 831 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook issues - Able to log in through FB, but Spotify says I'm still not connected

PlanPremiumCountry U.S.Operating SystemWindows 10 My Question or IssueSpotify (on both desktop and mobile) seems to think that my Facebook account is not connected. When I click the option to connect, however, nothing happens. This all happened after...

Visitor

Plan Premium Country  U.S. Operating System Windows 10   My Question or Issue Spotify (on both desktop and mobile) seems to think that my Facebook account is not connected...

Alfredo

Roadie

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes

Account Name

I know that there is tons of posts about this topic but I would like to ask just to be sure. I guess I've singed up 8 years ago so i don't remember my sing up process. I used it back then but stop using it after a while. Recently I've upgraded my acc...

Newbie

  I know that there is tons of posts about this topic but I would like to ask just to be sure.   I guess  I've singed up 8 years ago so i don't remember my sing up process. I used i...

user-removed

Not applicable

724 Views

2 replies

0 likes

Account
  • 724 Views
  • 2 replies
  • 0 likes

Solved!! Can't get Spotify Premium with PayPal

Today I saw there was a 30 da free trial thing so I went ahead to get it. When I typed in everything it looped me back to the page that lets me select my payment option. My zip code was entered the same as on Spotify. I've tried buying it several tim...

Casual Listener

Today I saw there was a 30 da free trial thing so I went ahead to get it. When I typed in everything it looped me back to the page that lets me select my payment option. My zip code was entered the s...

cnbxlf_o-c67i

Newbie

105736 Views

85 replies

10 likes

Account
Premium
Subscription
  • 105736 Views
  • 85 replies
  • 10 likes

Do promotions apply to Gift Cards?

I am just wondering if the current 3 months of Spotify Premium for $9.99 applies when using gift cards to purchase Premium. Thanks!

Newbie

I am just wondering if the current 3 months of Spotify Premium for $9.99 applies when using gift cards to purchase Premium.   Thanks!

Bethany_Dawn

Community Legend

1212 Views

1 replies

0 likes

  • 1212 Views
  • 1 replies
  • 0 likes

Support chat

Como faço para entrar em contato com o suporte chat do spotify?PlanPremiumCountry BrazilDeviceMoto g4 plus

Casual Listener

Como faço para entrar em contato com o suporte chat do spotify? Plan Premium Country  Brazil Device Moto g4 plus  

Bittencourt

Spotify Star

5594 Views

3 replies

6 likes

  • 5594 Views
  • 3 replies
  • 6 likes

Superuser Contribution Email won't change

PlanPremium My Question or Issue I registered to Spotify by email directly and my account was never linked with Facebook.When I go to "edit account" it just won't let me change it.

Newbie

Plan Premium   My Question or Issue  I registered to Spotify by email directly and my account was never linked with Facebook. When I go to "edit account" it just won't let me change it.

worldhasmovedon

Casual Listener

998 Views

2 replies

4 likes

  • 998 Views
  • 2 replies
  • 4 likes

Playstation sold

PlanPlaystation 4 soldCountry The NetherlandsDevicePlaystation 4Operating SystemPlaystation My Question or Issue A few months ago i sold my Playstation 4, i forgot to logout on it so i did log-out on every device via the internet.I even changed my pa...

Newbie

Plan Playstation 4 sold Country  The Netherlands Device Playstation 4 Operating System Playstation   My Question or Issue  A few months ago i sold my Playstation 4, i forgot ...

Bethany_Dawn

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

New Phone

Holy **bleep**! All I want is to talk to someone at the company that I pay for their services. This is ridiculous! I bought a new phone and trying to get into my Spotify account (again, a service that I pay for) and even though I am logged into my ac...

Newbie

Holy **bleep**!  All I want is to talk to someone at the company that I pay for their services.  This is ridiculous!   I bought a new phone and trying to get into my Spotify account ...

Jollof

Composer

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hi, my application updated and I cannot log back in, I enter my information, it logs in but immediatly it takes me back out and request the user and password again, that happens on my android and on my pc, it says that something went wrong and to try...

Casual Listener

Hi, my application updated and I cannot log back in, I enter my information, it logs in but immediatly it takes me back out and request the user and password again, that happens on my android and on ...

q-0_g5ggwcnfh

Newbie

946 Views

4 replies

0 likes

  • 946 Views
  • 4 replies
  • 0 likes

Downloading spotify app on Android

I just switched from iphone5 to samsung galaxy s6 and the google play doesn't let me download the spotify app, it says it's not available in my country (Mozambique) even though it is available. I'm using my premium account on my computer and I was us...

Newbie

I just switched from iphone5 to samsung galaxy s6 and the google play doesn't let me download the spotify app, it says it's not available in my country (Mozambique) even though it is available. I'm u...

Maxim

Spotify Star

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

cant change my country

PlanFree/PremiumCountry Device Operating System  My Question or Issue 

Newbie

Plan Free/Premium Country   Device   Operating System     My Question or Issue  

Maxim

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Record label with basic Spotify account but also have an Artist account. How do I link the two?

PlanFree/ArtistCountry USADevice(Samsung Galaxy Operating System My Question or Issue I am a Record Label. How do I upload band music to spotify with free account and Artist account?

Newbie

Plan Free/Artist Country  USA Device (Samsung Galaxy 😎 Operating System   My Question or Issue  I am a Record Label. How do I upload band music to spotify with free account a...

Maxim

Spotify Star

899 Views

1 replies

0 likes

  • 899 Views
  • 1 replies
  • 0 likes

All music removed itself or account compromised?

PlanPremiumCountry USADeviceSamsung Galaxy s7 and PCOperating SystemAndroid and windows 10 My Question or Issue I was listening to spotify on my PC when the device started to switch itself over automatically to my phone and back so i went to restart ...

Newbie

Plan Premium Country  USA Device Samsung Galaxy s7 and PC Operating System Android and windows 10   My Question or Issue    I was listening to spotify on my PC when the...

FlavouredJelly

Music Fan

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading to Spotify Family from yearly subscription

Back in December 2017, I jumped on the bandwagon and bought the yearly subscription for $99. My wife now wants to get Spotify premium. Is there a way for me to change to a family subscription with what I've already paid, or am I out of luck? Would id...

Newbie

Back in December 2017, I jumped on the bandwagon and bought the yearly subscription for $99. My wife now wants to get Spotify premium. Is there a way for me to change to a family subscription wi...

Bethany_Dawn

Community Legend

1286 Views

1 replies

0 likes

  • 1286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username is random numbers & letters

just made my account and i did end up choosing a username but for some reason my username shows its all random characters how do i fix this?

Casual Listener

just made my account and i did end up choosing a username but for some reason my username shows its all random characters how do i fix this?

PAHLO

Casual Listener

39462 Views

8 replies

19 likes

Account
  • 39462 Views
  • 8 replies
  • 19 likes

Solved!! Can't change my password

I have a Spotify account, which is also linked to my Facebook. I can access the account through my Facebook profile but now that I would like to disconnect it from my Facebook profile, I noticed I have no idea what my password for the Spotify account...

Regular

I have a Spotify account, which is also linked to my Facebook. I can access the account through my Facebook profile but now that I would like to disconnect it from my Facebook profile, I noticed I ha...

ip_ub-d2sivr9

Regular

1305 Views

4 replies

0 likes

Account
Login
  • 1305 Views
  • 4 replies
  • 0 likes

Premium account working only on mobile device

PlanPremium FamilyCountry GermanyDeviceiPhone 5s, PCOperating SystemiOS 11.4, Windows 10 My Question or Issue I bought Spotify Premium Family yesterday and on my mobile device it's working perfectly, but when I log in on my PC the subscribtion showed...

Newbie

  Plan Premium Family Country  Germany Device iPhone 5s, PC Operating System iOS 11.4, Windows 10  My Question or Issue  I bought Spotify Premium Family yesterday and on...

Loxer

Community Legend

654 Views

1 replies

0 likes

Account
Premium
  • 654 Views
  • 1 replies
  • 0 likes