Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414224 Views
  • 965 replies
  • 108 likes
  • Account
  • 414224 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181028 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181028 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101389 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101389 Views
  • 68 replies
  • 10 likes

Superuser Contribution Carte cadeau ne fonctionne pas

Mon mari m'a offert une carte cadeau pour un abonnement de 6 mois. Lors de la réception du mail, j'ai cliqué sur le lien pour activer le code mais hélas dans mon compte on me propose de m'abonner au service premium et par conséquent la carte n'a pas ...

  • Newbie
  • Mon mari m'a offert une carte cadeau pour un abonnement de 6 mois. Lors de la réception du mail, j'ai cliqué sur le lien pour activer le code mais hélas dans mon compte on me propose de m'abonner au ...
  • SergioDavid
  • Roadie
  • 1406 Views
  • 1 replies
  • 0 likes
  • 1406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox one spotify login

HiI logged into the spotify xbox one app and it now shows my password as my username.Can i change this?

  • Visitor
  • Hi I logged into the spotify xbox one app and it now shows my password as my username. Can i change this?
  • SergioDavid
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Merge existing facebook account with newly created spotify account

Hello, I have been using Spotify via Facebook Login until now but wanted to have a full account now. I created this one and tried to merge it by using 'Connect with Facebook' under settings. To that i keep getting 'A tempral error' no matter how ofte...

  • Newbie
  • Hello,   I have been using Spotify via Facebook Login until now but wanted to have a full account now. I created this one and tried to merge it by using 'Connect with Facebook' under settings....
  • Noah
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Account Payment

Am I paying a month ahead or not? I'm canceling my student spotify account to get on one with my family. But I was still charged an I don't know if my paying for the following month or this one?

  • Newbie
  • Am I paying a month ahead or not? I'm canceling my student spotify account to get on one with my family. But I was still charged an I don't know if my paying for the following month or this one?
  • Luke
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

unable to cancel subscription from card

I need help to cancel the subscription from my card.I bought the gift card but spotify still keep taking the monthly subscription from my card.When I try to press "cancel subscription" there is a red bar on top it says "Oops! Something went wrong, pl...

123.png
  • Casual Listener
  • I need help to cancel the subscription from my card. I bought the gift card but spotify still keep taking the monthly subscription from my card. When I try to press "cancel subscription" there is a...
  • Robert_W
  • Community Legend
  • 885 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 885 Views
  • 4 replies
  • 0 likes

i cant login into my account on phone

when i type my email and the password on my phone its saying "logging in" for half second then nothing

  • Newbie
  • when i type my email and the password on my phone its saying "logging in" for half second then nothing
  • Luke
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
  • 339 Views
  • 1 replies
  • 0 likes

I never subscribed to anything, still on free and was charged 3 times

Hey, I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I am still on free, which is where I want to stay. I just want my money back a...

  • Newbie
  • Hey,    I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I ...
  • MattSuda
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

email not valid and forgotten password

I am logged in my spotify account on my pc since a year and I opened my account with my student (university) email and since I graduated it is no longer working and now I want to change it to a new email adress but I can not since I forgot my passwor...

  • Newbie
  • I am logged in my spotify account on my pc since a year and I opened my account with my student (university) email and since I graduated it is no longer working and now I want to change it to a new e...
  • Noah
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Playlist not created by me

Hello, So today I entered the Spotify app and all my playlists were gone and I went on the website and they were deleted so I restored them. I found a solution but it was super weird. Then, the weirdest happened. Apparently I have a playlist created ...

  • Newbie
  • Hello,   So today I entered the Spotify app and all my playlists were gone and I went on the website and they were deleted so I restored them. I found a solution but it was super weird. &nbsp...
  • Maxim
  • Spotify Star
  • 670 Views
  • 1 replies
  • 0 likes
  • Account
  • 670 Views
  • 1 replies
  • 0 likes

Can't hide my current top artists

Every time that i try to uncheck the option in settings ''show my current top artists'' and then close the app it becames checked. I tried uninstalling and reinstalling the app but without success.

  • Casual Listener
  • Every time that i try to uncheck the option in settings ''show my current top artists'' and then close the app it becames checked. I tried uninstalling and reinstalling the app but without success.
  • MattSuda
  • Spotify Star
  • 635 Views
  • 1 replies
  • 0 likes
  • Account
  • 635 Views
  • 1 replies
  • 0 likes

Unable to access my premium subscription

Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in I cant access spotify anymore. I reset my password for so many times and when I use my new password it said una...

  • Newbie
  • Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in  I cant access spotify anymore.     I r...
  • MattSuda
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Two Accounts on one email - Unable to login with second username - illegal character

Hi,I created two accounts by accident, one has username briansosullivan and the other has username Brian O'SullivanIm unable to login to the Brian O'Sullivan as it has a ' in the name. Not sure why it allowed me to use '. The ' account has is a premi...

  • Casual Listener
  • Hi, I created two accounts by accident, one has username briansosullivan and the other has username Brian O'Sullivan Im unable to login to the Brian O'Sullivan as it has a ' in the name. Not s...
  • MattSuda
  • Spotify Star
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Money transfer without apply

I didn't applied for Premium account but you take my money TWICE !

  • Casual Listener
  • I didn't applied for Premium account but you take my money TWICE !
  • MattSuda
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out right after logging in...NOTHING WORKS!!HeLp!!!

1. No I do not have premium account I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung, but apparently my password, which works for the desktop Spotify, was incorrect. So I tried to change my password. Sam...

  • Newbie
  • 1. No I do not have premium account    I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung,  but apparently my password, which works for t...
  • MattSuda
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
  • 426 Views
  • 1 replies
  • 0 likes

2 Accounts on same E-mail adress

Hello Spotify Community I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family. Now, something strange happend here. When I created my Spotify account, I used Facebook to do so, which did not use any e-mail adress....

4689107f345959508779cd46854dcd02
  • Newbie
  • Hello Spotify Community   I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family.   Now, something strange happend here.   When I created my S...
  • MattSuda
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • Account
  • 510 Views
  • 1 replies
  • 0 likes

STILL CAN'T GET SPOTIFY STUDENT WITH PAYPAL

In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some market shares, you should normally diversify your o...

  • Newbie
  • In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some ...
  • MatthiasLocks
  • Newbie
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Solved!! Accidentally erased Spotify app on Facebook

Hi, I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore I went to the settings and I tried to reconnect using the "reconnect with FB button"But no resultsCan sombody help me on this one please !Thx in advance Regards,

  • Newbie
  • Hi,   I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore  I went to the settings and I tried to reconnect using the "reconnect with FB button" But no result...
  • MattSuda
  • Spotify Star
  • 723 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 723 Views
  • 1 replies
  • 0 likes

I registered through facebook and I can't change my e-mail address

I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please help, greetings.

  • Visitor
  • I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please h...
  • MattSuda
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 525 Views
  • 1 replies
  • 0 likes

cannot change country

I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue to listen to music but I dont wanna upgrade.

  • Casual Listener
  • I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue ...
  • Maxim
  • Spotify Star
  • 415 Views
  • 5 replies
  • 1 likes
  • 415 Views
  • 5 replies
  • 1 likes

Pagos en colombia

Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito

  • Newbie
  • Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito
  • MattSuda
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes