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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83358 Views

29 replies

0 likes

  • 83358 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104337 Views

10 replies

3 likes

Account
Login
  • 104337 Views
  • 10 replies
  • 3 likes

Help! Version 8.4.53

My spotify auto updated and now my music library has been reduced horrifically! E.g. I previously had songs saved off 22 different Prince albums (quite the fan here) and now there’s only one album on my spotify of Prince! That’s just one example, I’v...

Newbie

My spotify auto updated and now my music library has been reduced horrifically! E.g. I previously had songs saved off 22 different Prince albums (quite the fan here) and now there’s only one album on...

g2auf-v5r_wok

Casual Listener

1503 Views

3 replies

0 likes

Account
Other
  • 1503 Views
  • 3 replies
  • 0 likes

Account hacked

PlanPremiumCountry UK DeviceiPhone 6 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account has been hacked twice this month seemingly by two different unknown l people, on two different devices.I have not shared my p...

Casual Listener

Plan Premium Country UK    Device iPhone 6  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue     My account has been hack...

AlexMaster

Music Fan

1473 Views

7 replies

0 likes

  • 1473 Views
  • 7 replies
  • 0 likes

Solved!! Can't make playlist collaborative

I'm trying to make my playlists collaborative but i don't see the option in the playlist menu even on mobile app or windows, the playlist is allready private so i think that i shouldn't face this issue. please help.

Regular

  I'm trying to make my playlists collaborative but i don't see the option in the playlist menu even on mobile app or windows, the playlist is allready private so i think that i shouldn't face ...

Bittencourt

Spotify Star

4727 Views

1 replies

0 likes

Other
  • 4727 Views
  • 1 replies
  • 0 likes

playlist becomes public again

PlanPremiumCountryCanada Device(iPhone 8, Macbook Air) My Question or IssueI made a playlist for my boyfriend and I made it private. However, the setting option "make public" keeps going back to "make secret" so I'd assume it automatically becomes pu...

Visitor

Plan Premium Country Canada  Device (iPhone 8, Macbook Air)   My Question or Issue I made a playlist for my boyfriend and I made it private. However, the setting option "make public...

user-removed

Not applicable

1583 Views

2 replies

0 likes

  • 1583 Views
  • 2 replies
  • 0 likes

Solved!! sign up issues at Belarus

CountryBelarus Device(iPhone 5S My Question or IssueHello, I have a lady friend based in Minsk city, Belarus and she is trying to sign up to Spotify. But it seems it is not working there. Does anybody know if Spotify is accessible in Belarus ? or not...

Casual Listener

Country Belarus   Device (iPhone 5S   My Question or Issue Hello,   I have a lady friend based in Minsk city, Belarus and she is trying to sign up to Spotify. But it seems it ...

Maxim

Spotify Star

4806 Views

3 replies

0 likes

  • 4806 Views
  • 3 replies
  • 0 likes

How can I know my spotify address?

I'm adding a new member of my spotify family (my sister), but it asks fir a verification about the address (same address), is there anyway that I can view my exact address because it keeps on denying the address that I input last year. PlanSpotify Fa...

Newbie

I'm adding a new member of my spotify family (my sister), but it asks fir a verification about the address (same address), is there anyway that I can view my exact address because it keeps on denying...

Maxim

Spotify Star

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se borran las canciones descargadas

Hola, todavia no solucionaron el error del borrado de canciones bajadas? Uno cree tener el album listo para escuchar off-line y oh! casualidad, el album se borro.Es un error muy comun que genero muchos topic sobre lo mismo. Por favor revean esto, es ...

Casual Listener

Hola, todavia no solucionaron el error del borrado de canciones bajadas? Uno cree tener el album listo para escuchar off-line y oh! casualidad, el album se borro. Es un error muy comun que genero mu...

-g_ik8hzckwgb

Casual Listener

41988 Views

26 replies

31 likes

Premium
  • 41988 Views
  • 26 replies
  • 31 likes

How does an invited person fulfill the invitation?

Plan - Premium for familyCountry - DenmarkDevice - MiscOperating System - Misc My Question or Issue - please look at the attached and explain how to enter the invite code...

Casual Listener

Plan - Premium for family Country - Denmark Device - Misc Operating System - Misc   My Question or Issue - please look at the attached and explain how to enter the ...

Bahrt

Casual Listener

816 Views

1 replies

0 likes

Account
  • 816 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify desktop version not playing any songs

PlanPremiumCountryUSA DeviceHP desktopOperating SystemLinux My Question or Issue Spotify on my desktop is incredibly flaky to begin with, but this week I haven't been able to play a song at all. For example, I go to the TGIF playlist, double click on...

Casual Listener

Plan Premium Country USA   Device HP desktop Operating System Linux   My Question or Issue   Spotify on my desktop is incredibly flaky to begin with, but this week I haven'...

Alfredo

Roadie

3996 Views

3 replies

0 likes

  • 3996 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelling Premium

So, I tried since last week to cancel my Spotify Premium but they always told me to try it later again. I am very thankful for evry Help!PlanPremiumCountry Germany My Question or Issue lol

Casual Listener

So, I tried since last week to cancel my Spotify Premium but they always told me to try it later again. I am very thankful for evry Help! Plan Premium Country  Germany     My Qu...

Alfredo

Roadie

822 Views

3 replies

0 likes

Account
Premium
  • 822 Views
  • 3 replies
  • 0 likes

Superuser Contribution App keeps suggesting music that I do not listen to; why?

Hi all! I have been a Spotify user for a long time; and I'm a diehard fan of the service. I'm also a premium member, and as such, I do enjoy creating, tweaking and just enjoy finding vibes with playlists. Yet sometimes, I just want to jump into a "ra...

Casual Listener

Hi all!  I have been a Spotify user for a long time; and I'm a diehard fan of the service. I'm also a premium member, and as such, I do enjoy creating, tweaking and just enjoy finding vibes wit...

Alfredo

Roadie

4154 Views

4 replies

7 likes

  • 4154 Views
  • 4 replies
  • 7 likes

Superuser Contribution missing playlistname, songs are still in play queue

PlanPremiumCountry BelgiumDeviceiPhone 6Operating SystemWindows 10 My Question or Issue My playlist vanished, but my songs are still in the play queue and I can still listen to them. What happened and how can I fix it?

Casual Listener

Plan Premium Country  Belgium Device iPhone 6 Operating System Windows 10   My Question or Issue  My playlist vanished, but my songs are still in the play queue and I can sti...

Alfredo

Roadie

847 Views

3 replies

0 likes

Other
Premium
  • 847 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook issues - Able to log in through FB, but Spotify says I'm still not connected

PlanPremiumCountry U.S.Operating SystemWindows 10 My Question or IssueSpotify (on both desktop and mobile) seems to think that my Facebook account is not connected. When I click the option to connect, however, nothing happens. This all happened after...

Visitor

Plan Premium Country  U.S. Operating System Windows 10   My Question or Issue Spotify (on both desktop and mobile) seems to think that my Facebook account is not connected...

Alfredo

Roadie

789 Views

3 replies

0 likes

  • 789 Views
  • 3 replies
  • 0 likes

Account Name

I know that there is tons of posts about this topic but I would like to ask just to be sure. I guess I've singed up 8 years ago so i don't remember my sing up process. I used it back then but stop using it after a while. Recently I've upgraded my acc...

Newbie

  I know that there is tons of posts about this topic but I would like to ask just to be sure.   I guess  I've singed up 8 years ago so i don't remember my sing up process. I used i...

user-removed

Not applicable

742 Views

2 replies

0 likes

Account
  • 742 Views
  • 2 replies
  • 0 likes

Solved!! Can't get Spotify Premium with PayPal

Today I saw there was a 30 da free trial thing so I went ahead to get it. When I typed in everything it looped me back to the page that lets me select my payment option. My zip code was entered the same as on Spotify. I've tried buying it several tim...

Casual Listener

Today I saw there was a 30 da free trial thing so I went ahead to get it. When I typed in everything it looped me back to the page that lets me select my payment option. My zip code was entered the s...

cnbxlf_o-c67i

Newbie

106432 Views

85 replies

10 likes

Account
Premium
Subscription
  • 106432 Views
  • 85 replies
  • 10 likes

Do promotions apply to Gift Cards?

I am just wondering if the current 3 months of Spotify Premium for $9.99 applies when using gift cards to purchase Premium. Thanks!

Newbie

I am just wondering if the current 3 months of Spotify Premium for $9.99 applies when using gift cards to purchase Premium.   Thanks!

Bethany_Dawn

Community Legend

1221 Views

1 replies

0 likes

  • 1221 Views
  • 1 replies
  • 0 likes

Support chat

Como faço para entrar em contato com o suporte chat do spotify?PlanPremiumCountry BrazilDeviceMoto g4 plus

Casual Listener

Como faço para entrar em contato com o suporte chat do spotify? Plan Premium Country  Brazil Device Moto g4 plus  

Bittencourt

Spotify Star

5628 Views

3 replies

6 likes

  • 5628 Views
  • 3 replies
  • 6 likes

Superuser Contribution Email won't change

PlanPremium My Question or Issue I registered to Spotify by email directly and my account was never linked with Facebook.When I go to "edit account" it just won't let me change it.

Newbie

Plan Premium   My Question or Issue  I registered to Spotify by email directly and my account was never linked with Facebook. When I go to "edit account" it just won't let me change it.

worldhasmovedon

Casual Listener

1010 Views

2 replies

4 likes

  • 1010 Views
  • 2 replies
  • 4 likes

Playstation sold

PlanPlaystation 4 soldCountry The NetherlandsDevicePlaystation 4Operating SystemPlaystation My Question or Issue A few months ago i sold my Playstation 4, i forgot to logout on it so i did log-out on every device via the internet.I even changed my pa...

Newbie

Plan Playstation 4 sold Country  The Netherlands Device Playstation 4 Operating System Playstation   My Question or Issue  A few months ago i sold my Playstation 4, i forgot ...

Bethany_Dawn

Community Legend

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

New Phone

Holy **bleep**! All I want is to talk to someone at the company that I pay for their services. This is ridiculous! I bought a new phone and trying to get into my Spotify account (again, a service that I pay for) and even though I am logged into my ac...

Newbie

Holy **bleep**!  All I want is to talk to someone at the company that I pay for their services.  This is ridiculous!   I bought a new phone and trying to get into my Spotify account ...

Jollof

Composer

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes