Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 355085 Views
  • 902 replies
  • 105 likes
  • Account
  • 355085 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1153024 Views
  • 119 replies
  • 110 likes
  • Account
  • 1153024 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88576 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88576 Views
  • 68 replies
  • 10 likes

Superuser Contribution Ayuda

No recuerdo el correo que utilice y me acaban de robar mi celular, saben si puedo hablar al banco y cancelar la suscripción

  • Newbie
  • No recuerdo el correo que utilice y me acaban de robar mi celular, saben si puedo hablar al banco y cancelar la suscripción
  • MaríaCamila
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution My housemates can use my spotify

Please fix this, we are on the same network.I login, and they can simply use my spotify, it's really annoying.I never authorized this.

  • Casual Listener
  • Please fix this, we are on the same network. I login, and they can simply use my spotify, it's really annoying. I never authorized this.
  • Bittencourt
  • Spotify Star
  • 406 Views
  • 2 replies
  • 0 likes
  • Login
  • 406 Views
  • 2 replies
  • 0 likes

Ländereinstellung ändern

Hallo Community, ich würde gerne meine Zahlungsdaten ändern, habe in den Ländereinstellungen als Land Italien eingespeichert, da ich in Italien gelebt habe, jetzt aber in Deutschland lebe. Aber ich kannd das Land einfach nicht ändern, das Feld ist im...

  • Newbie
  • Hallo Community,    ich würde gerne meine Zahlungsdaten ändern, habe in den Ländereinstellungen als Land Italien eingespeichert, da ich in Italien gelebt habe, jetzt aber in Deutschland l...
  • Maxim
  • Spotify Star
  • 5983 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5983 Views
  • 1 replies
  • 0 likes

Account

Hallo, scheinbar existieren zwei Spotify Accounts von mir.Wie kann ich nun den einen davon löschen ? (Premium & Free)Free Account löschen Benutzer: street321

  • Newbie
  • Hallo,   scheinbar existieren zwei Spotify Accounts von mir. Wie kann ich nun den einen davon löschen ? (Premium & Free) Free Account löschen Benutzer: street321      
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Unfairly charged with student discount, possibly recurring

Hi, last month on March 12 I tried to avail the student discount but was unable to provide proper proof after I had already entered my credit card information. I wasn't given premium with that transaction (take note of this). No big deal, so I just s...

  • Newbie
  • Hi, last month on March 12 I tried to avail the student discount but was unable to provide proper proof after I had already entered my credit card information. I wasn't given premium with that transa...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Need help changing my country

I am from Canada but I made my account when I was travelling in Thailand. I am still abroad. How can I change my country to Canada? I want to register for premium but my card is a canadian card.

  • Newbie
  • I am from Canada but I made my account when I was travelling in Thailand. I am still abroad. How can I change my country to Canada? I want to register for premium but my card is a canadian card.
  • Maxim
  • Spotify Star
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

All my playlists are gone

Why are all my playlists gone? I have not changed any usernamne or account details. Is there any way to look in my accounts history to see and bring back the playlists?

  • Casual Listener
  • Why are all my playlists gone? I have not changed any usernamne or account details. Is there any way to look in my accounts history to see and bring back the playlists?
  • jutsulegenden
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 288 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't change wrong date of birth

Hey,The Date of Birth on my Spotify account is 03/10/2005 for some reason even though that's not my birthday and I can't change it. It says "You can edit your email address, gender, and birthday on your Facebook account page", but the birthday on my ...

  • Music Fan
  • Hey, The Date of Birth on my Spotify account is 03/10/2005 for some reason even though that's not my birthday and I can't change it. It says "You can edit your email address, gender, and birthd...
  • YuvalF
  • Music Fan
  • 25818 Views
  • 5 replies
  • 2 likes
  • 25818 Views
  • 5 replies
  • 2 likes

Solved!! Samsung Smart tv app going away?

I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?

  • Casual Listener
  • I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?
  • fudjdh
  • Newbie
  • 73645 Views
  • 58 replies
  • 3 likes
  • 73645 Views
  • 58 replies
  • 3 likes

EMAIL ADDRESS WON'T UPDATE FROM FB

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

  • Casual Listener
  • I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...
  • kejt_
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 740 Views
  • 1 replies
  • 0 likes

cant edit my email adress

help me, i can log in with facebook but cant edit an email 

  • Newbie
  • help me, i can log in with facebook but cant edit an email 
  • kejt_
  • Community Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Update my email address

HelpHi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email? thanks Lorraine

  • Newbie
  • Help Hi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email?    thanks  Lorraine&nbs...
  • kejt_
  • Community Legend
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Lost username, Playlists and account disapered

My account just disapered a week ago and I was forced to create a new username

  • Casual Listener
  • My account just disapered a week ago and I was forced to create a new username  
  • user-removed
  • Not applicable
  • 566 Views
  • 2 replies
  • 0 likes
  • Login
  • 566 Views
  • 2 replies
  • 0 likes

Disappearing Playlists

I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted), logging out and then back in, deleting the app a...

  • Newbie
  • I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted...
  • ashleystewart60
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Cant sign out of an unknown device

Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after signing out of all devices so its not that they are s...

  • Casual Listener
  • Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after si...
  • ashleystewart60
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 532 Views
  • 2 replies
  • 0 likes

Solved!! Vincular minha conta ao Facebook

Boa noite. Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, sempre ocorre um erro e o perfil acaba não sendo vinculado. Sorr...

  • Newbie
  • Boa noite.   Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, semp...
  • Bittencourt
  • Spotify Star
  • 620 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 620 Views
  • 1 replies
  • 0 likes

Problemas modo offline y log in

Buenas Dias,Les hablo para comunicarles que mi cuenta premium esta mostrandome muchas problemas en las ultimas 3 semanas. Ya es la tercera vez que estando Off line, cuando quiero abrir la app desde mi celular me sale un cuadro de dialogo para loguear...

  • Regular
  • Buenas Dias, Les hablo para comunicarles que mi cuenta premium esta mostrandome muchas problemas en las ultimas 3 semanas.   Ya es la tercera vez que estando Off line, cuando quiero abrir l...
  • Ricardo1806
  • Casual Listener
  • 30060 Views
  • 10 replies
  • 18 likes
  • Account
    Login
    Premium
    Subscription
  • 30060 Views
  • 10 replies
  • 18 likes

Unable to use Username even though I can still search it up

Hey,I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unable to login via my username because it says the accou...

  • Casual Listener
  • Hey, I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unab...
  • Austintucker44
  • Newbie
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 267 Views
  • 2 replies
  • 0 likes

Cancelled subscription, but still got charged.

Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled it right after I saw at the end of the sign up tha...

  • Newbie
  • Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled...
  • lucydeeds-us
  • Casual Listener
  • 1642 Views
  • 8 replies
  • 4 likes
  • 1642 Views
  • 8 replies
  • 4 likes

Can I merge regular account (with premium) and Facebook account (free)?

So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a way to get my Facebook account to have the premium a...

  • Newbie
  • So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a w...
  • Noah
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes