Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2937 Views
  • 0 replies
  • 8 likes
  • Security
  • 2937 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455602 Views
  • 973 replies
  • 109 likes
  • Account
  • 455602 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202018 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202018 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110272 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110272 Views
  • 72 replies
  • 12 likes

Superuser Contribution Changed face book email

I changed by facebook email and I am usign spotfiy with my facebook account. However, when I see my profile in spotify the email registred is the old one. How can I change this?

  • Newbie
  • I changed by facebook email and I am usign spotfiy with my facebook account. However, when I see my profile in spotify the email registred is the old one. How can I change this? 
  • user-removed
  • Not applicable
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Paid for Premium but only have been getting the Plain service for 2 years now

How do I rectify this ?I cannot find out how to get help with contacting . I have been billed for over two years for a Prremium service - but am not getting it !

  • Newbie
  • How do I rectify this ? I cannot find out  how to get help with contacting . I have been billed for over two years for a  Prremium service - but am not getting it !
  • Alathea
  • Newbie
  • 334 Views
  • 1 replies
  • 0 likes
  • Premium
  • 334 Views
  • 1 replies
  • 0 likes

Playlists gone...

Hello, A while ago i realized that i have been logged out from spotify on my iphone and on my mac. I didn't remember the password so i changed it. It was the exactly the same mailadress. When i was logged in i could't see any of my playlist and i did...

  • Casual Listener
  • Hello,   A while ago i realized that i have been logged out from spotify on my iphone and on my mac. I didn't remember the password so i changed it. It was the exactly the same mailadress. Whe...
  • Hadezzman
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Playlists are gone?! :(

Hi, all my playlists are gone Only strange music and lists that are not mine.. Please help!

  • Newbie
  • Hi, all my playlists are gone 😞 Only strange music and lists that are not mine.. Please help!  
  • nathentat
  • Newbie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Device limit reached, but I only have one device

Hi, I just installed a new system on my Android phone, tried to download my songs to offline storage, and got a message that I have reached the limit of three devices.However, I only have one device that I use for downloads - this particular phone. I...

  • Casual Listener
  • Hi,  I just installed a new system on my Android phone, tried to download my songs to offline storage, and got a message that I have reached the limit of three devices. However, I only have on...
  • kukunamuniu_pl
  • Casual Listener
  • 6116 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 6116 Views
  • 2 replies
  • 0 likes

Family administrator's name

Hi, I think I have mis entered the data for administrator's account. How I can check the data's administrator ? I try to find the answer on the forum, but unfortunately didn't find. Thanks a lot Regards, David

  • Casual Listener
  • Hi,  I think I have mis entered the data for administrator's account. How I can check the data's administrator ?   I try to find the answer on the forum, but unfortunately didn't find. ...
  • andorra-ch
  • Casual Listener
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Account

Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you can get that put back on my account because now I kn...

  • Newbie
  • Hi my name is Camille Clark and I think last month I put in to cancel and they just charged my account today and it made my account overdraft so I can somebody get back to me and can you see if you c...
  • Maxim
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Solved!! I'm Being Charged but I don't have a Subscription!

I just noticed a charge in bank transactions from Spotify, so I thought I must have accidentally subscribed. But when I logged into Spotify to cancel my subscription, it says I don't have one! It also shows that there is no payment information linked...

  • Visitor
  • I just noticed a charge in bank transactions from Spotify, so I thought I must have accidentally subscribed.  But when I logged into Spotify to cancel my subscription, it says I don't have one! ...
  • osornios
  • Spotify Star
  • 118904 Views
  • 19 replies
  • 2 likes
  • 118904 Views
  • 19 replies
  • 2 likes

Can't log in/Login page freezes

Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two hours. I've tried closing the application multiple ti...

  • Newbie
  • Whenever I enter my login information on Spotify desktop, the boxes where you enter your username and password fade to grey and the page just stays there. It's been stuck on this page for over two ho...
  • jrees22
  • Newbie
  • 5734 Views
  • 14 replies
  • 6 likes
  • 5734 Views
  • 14 replies
  • 6 likes

Superuser Contribution Problemas con actividad de amigos

Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 personas y no encuentro manera de solucionarlo. Alguna ...

  • Casual Listener
  • Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 pers...
  • RpRocker
  • Newbie
  • 2576 Views
  • 9 replies
  • 3 likes
  • Account
  • 2576 Views
  • 9 replies
  • 3 likes

My spotify has been hacked

My acount has been hacked someone is changing all my music and shows them playing on their phone please advise how to stop & fix this.

  • Visitor
  • My acount has been hacked someone is changing all my music and shows them playing on their phone please advise how to stop & fix this.
  • user-removed
  • Not applicable
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution Passwort vergessen und kein zugriff auf Email Konto.

Ich habe mein Spotify Passwort vergessen und habe leider auch das Passwort von der Zugehörigen Email Adresse nicht mehr im Kopf , kann ich da irgendwas tun um mein Passwort neu zu machen ?Mfg

  • Newbie
  • Ich habe mein Spotify Passwort vergessen und habe leider auch das Passwort von der Zugehörigen Email Adresse nicht mehr im Kopf , kann ich da irgendwas tun um mein Passwort neu zu machen ? Mfg
  • paddy1910
  • Newbie
  • 54800 Views
  • 16 replies
  • 6 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 54800 Views
  • 16 replies
  • 6 likes

Solved!! My friends cannot see my activity

Hello, My friends cannot see my activity in the Activity Feed. What is shown is that my activity from 8 days ago. I looked at the settings and yes, publishing activity is on and I am not in offline mode. Both Mac app and Android app does not work for...

  • Newbie
  • Hello,   My friends cannot see my activity in the Activity Feed. What is shown is that my activity from 8 days ago. I looked at the settings and yes, publishing activity is on and I am not in ...
  • JackBeau
  • Composer
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
  • 0 likes

Solved!! Remove credit card on my account

Hi, I would like to remove the credit card details of my account. How can I do this? When I am logged in --> Subscription I can only use the option "Get Premium".

  • Music Fan
  • Hi,   I would like to remove the credit card details of my account.   How can I do this?   When I am logged in -->  Subscription I can only use the option "Get Premium".
  • Maxim
  • Spotify Star
  • 42081 Views
  • 3 replies
  • 1 likes
  • 42081 Views
  • 3 replies
  • 1 likes

Address

How do I find out what address I have registered?

  • Newbie
  • How do I find out what address I have registered?
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

Minhas playlists sumiram e estão aparecendo como tocadas recentemente umas playlists que com certeza não foi eu que escolhi. Como faço pra recuperar minhas playlists?

  • Casual Listener
  • Minhas playlists sumiram e estão aparecendo como tocadas recentemente umas playlists que com certeza não foi eu que escolhi. Como faço pra recuperar minhas playlists? 
  • DenaMarie82
  • Casual Listener
  • 536 Views
  • 4 replies
  • 0 likes
  • 536 Views
  • 4 replies
  • 0 likes

URGENT: Account hacked; email and password not mine, COSTING ME $$

Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link, as it sends to '*snip*' which is NOT my email add...

  • Casual Listener
  • Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link...
  • noodlemmk
  • Casual Listener
  • 835 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 835 Views
  • 4 replies
  • 0 likes

If I get my spotify for artists page, will i lose my personal user profile?

I have a personal user profile on Spotify through my premium account. I want to access my Spotify for Artist page on spotify, but I don't want to lose my personal user profile. How do I do this?

  • Newbie
  • I have a personal user profile on Spotify through my premium account. I want to access my Spotify for Artist page on spotify, but I don't want to lose my personal user profile. How do I do this?
  • Bethany_Dawn
  • Community Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • Premium
  • 615 Views
  • 1 replies
  • 0 likes

I cant log in because I have 2 accounts linked to my email

I am trying to log into SPotify on web player but it logs me into my old free account when I enter my email and password and when I log in through facebook. I have a new premium UK account and have been using this for the past year with no issue, but...

  • Newbie
  • I am trying to log into SPotify on web player but it logs me into my old free account when I enter my email and password and when I log in through facebook.   I have a new premium UK account a...
  • Avery_is_lost
  • Regular
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Forgot Login Data but Spotify still charges fees

Hello Community. I forgot my login details including email address, so I cant login to my Spotify account. Unfortunately Spotify still charges the membership fees from my bank account. Is there anyway to recover my login details ? I already tried to ...

  • Newbie
  • Hello Community.   I forgot my login details including email address, so I cant login to my Spotify account. Unfortunately Spotify still charges the membership fees from my bank account. &nbs...
  • JackBeau
  • Composer
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 499 Views
  • 1 replies
  • 0 likes