Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 367 Views
  • 0 replies
  • 6 likes
  • Security
  • 367 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439104 Views
  • 970 replies
  • 108 likes
  • Account
  • 439104 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194988 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194988 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106740 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106740 Views
  • 70 replies
  • 11 likes

Superuser Contribution Playlist full of songs I've not listened to

Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day. I've changed my password and such and disconnected all devices and it's been fine for a couple weeks. However ...

  • Newbie
  • Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day.    I've changed my password and such and discon...
  • Melody
  • Spotify
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Forgot username

i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username

  • Newbie
  • i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username
  • jsannn
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Can't change my country from UK to NZ

Hey I'm trying to update my payment details to my NZ card (I have moved back to NZ from UK) but when I try it says it doesnt match my country and I need to update it. So then I try to change my country to NZ but it wont let me, its greyed out and stu...

  • Newbie
  • Hey I'm trying to update my payment details to my NZ card (I have moved back to NZ from UK) but when I try it says it doesnt match my country and I need to update it. So then I try to change my count...
  • Luke
  • Spotify Star
  • 869 Views
  • 3 replies
  • 0 likes
  • 869 Views
  • 3 replies
  • 0 likes

I can’t get to my spotify account because my email has been closed

Hi, I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has been closed because I haven’t used for a long time. I also ...

  • Casual Listener
  • Hi,  I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has b...
  • pauliina90
  • Casual Listener
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning off "Show my current Top Artists" doesn't work

I turned off "Show my current Top Artists" in settings for Windows version and I exited Spotify, then I opened up Spotify again, went to settings, and then "Show my current Top Artists" was automatically turned back on.

  • Visitor
  • I turned off "Show my current Top Artists" in settings for Windows version and I exited Spotify, then I opened up Spotify again, went to settings, and then "Show my current Top Artists" was automatic...
  • user-removed
  • Not applicable
  • 857 Views
  • 2 replies
  • 2 likes
  • Account
  • 857 Views
  • 2 replies
  • 2 likes

Please help me save my account!

So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still have one device that's been logged into this account...

  • Newbie
  • So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still h...
  • carl_harris
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make public playlists

Hello, i have some playlists that i can't "make public", so i can't share them.Also, some friends can't see what i'm listening to.Can i fix this? Thanks

  • Newbie
  • Hello, i have some playlists that i can't "make public", so i can't share them. Also, some friends can't see what i'm listening to. Can i fix this? Thanks  
  • Alfredo
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family account no longer exist!!!!!

hi . today i noticed that my family account turned into free account. there is no mistake for payment . i paid the bill at 23.04.2018. so what can i do?

  • Newbie
  • hi . today i noticed that my family account turned into free account. there is no mistake for payment . i paid the bill at 23.04.2018. so what can i do?
  • Alfredo
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm logged out of my accounts and my email and password is not recognised

HI I'm still paying for Spottify premium but unable to login to my account with my passowrd and email. It says my username is not recognised. When I log in briefly it takes me to my home page and I can see all my playlists for a second before an erro...

  • Newbie
  • HI I'm still paying for Spottify premium but unable to login to my account with my passowrd and email. It says my username is not recognised. When I log in briefly it takes me to my home page and I c...
  • Alfredo
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted songs

When I make a playlist, it adds songs that I didn't add myself. I was wondering if i can turn this action off somehow or if it was just a dumb drawback to the free version of spotify.

  • Newbie
  • When I make a playlist, it adds songs that I didn't add myself. I was wondering if i can turn this action off somehow or if it was just a dumb drawback to the free version of spotify.
  • Alfredo
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution I think I'm being charged tax by accident.

So I have the Student discount and, up until this month, was being charged $4.99/month for Premium + Hulu. Today I checked my statement and found that the charge was $5.24 on May 1st. At first I assumed this was intentional, but upon looking through ...

  • Newbie
  • So I have the Student discount and, up until this month, was being charged $4.99/month for Premium + Hulu. Today I checked my statement and found that the charge was $5.24 on May 1st. At first I assu...
  • Alfredo
  • Roadie
  • 2778 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t login on my account

Hi , couple days ago I tried to login on my account but I couldn’t so I tried to reset password but I didn’t get any message supporting that . And yesterday I was charged for premium account .. what should I do ?

  • Newbie
  • Hi , couple days ago I tried to login on my account but I couldn’t so I tried to reset password but I didn’t get any message supporting that . And yesterday I was charged for premium account .. what ...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium olamıyorum.

Merhaba arkadaşlar, Premium abone olamıyorum. Banka ile görüştüm kartlık veya bankalık bir durum yok. Ödeme yöntemi filan diyor anlamadım. Kontrol eder misiniz ? Abone olmak istiyorum Kullanıcı adı: o0qmcq5r36xpm0499mq7ac399

  • Newbie
  • Merhaba arkadaşlar,   Premium abone olamıyorum. Banka ile görüştüm kartlık veya bankalık bir durum yok. Ödeme yöntemi filan diyor anlamadım. Kontrol eder misiniz ? Abone olmak istiyorum &nbsp...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change country

I know this has been asked many times before, but the process does not seem to be the same for me. I'm trying to relocate my Norwegian premium account to Romania, but when I try to update the subscription payment details, I'm given this messagewithou...

Capture.PNG
  • Casual Listener
  • I know this has been asked many times before, but the process does not seem to be the same for me. I'm trying to relocate my Norwegian premium account to Romania, but when I try to update the subscri...
  • paige1782
  • Casual Listener
  • 650 Views
  • 8 replies
  • 0 likes
  • Other
    Premium
  • 650 Views
  • 8 replies
  • 0 likes

Why i cant log in

So, i tried to log in on my account, and i know that the username and password are correct but i still can't connect it says ''Incorrect username or password.''

  • Casual Listener
  • So, i tried to log in on my account, and i know that the username and password are correct but i still can't connect it says ''Incorrect username or password.''  
  • RobiP
  • Gig Goer
  • 358 Views
  • 3 replies
  • 0 likes
  • Account
  • 358 Views
  • 3 replies
  • 0 likes

Solved!! Dispositivo Offline

Tenho Plano Premium e desde ontem não consigo ouvir nenhuma música. Informa que meu dispositivo está offline.

  • Casual Listener
  • Tenho Plano Premium e desde ontem não consigo ouvir nenhuma música. Informa que meu dispositivo está offline.
  • Bittencourt
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Support.spotify.com SSO login?

I looked at my 'approved applications' page and found something called 'support.spotify.com' login with the description 'Login with SSO from support.spotify.com'. What is this, this is the first time i've checked the page and i'm worried about what i...

  • Casual Listener
  • I looked at my 'approved applications' page and found something called 'support.spotify.com' login with the description 'Login with SSO from support.spotify.com'. What is this, this is the first time...
  • ItsKittay
  • Casual Listener
  • 6825 Views
  • 2 replies
  • 1 likes
  • Account
  • 6825 Views
  • 2 replies
  • 1 likes

Log everyone out of my Spotify

I keep getting "your account is being used somewhere else". Can I force logout all instances of my account?

  • Newbie
  • I keep getting "your account is being used somewhere else". Can I force logout all instances of my account?
  • Maxim
  • Spotify Star
  • 629872 Views
  • 83 replies
  • 25 likes
  • 629872 Views
  • 83 replies
  • 25 likes

Superuser Contribution Can't connect my account to anything

When I try to connect my facebook to my spotify it says this: Sorry there has been a temporary error, please try again later. And when I try to connect my discord it says the following: Failed to connect your Spotify account to Discord. I tried doing...

  • Casual Listener
  • When I try to connect my facebook to my spotify it says this: Sorry there has been a temporary error, please try again later.   And when I try to connect my discord it says the following:...
  • Melody
  • Spotify
  • 900 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 900 Views
  • 1 replies
  • 0 likes