Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422566 Views
  • 965 replies
  • 108 likes
  • Account
  • 422566 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187186 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187186 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103789 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103789 Views
  • 70 replies
  • 10 likes

Spotify connects to a different account when logging in via facebook?

Hi. Hope someone can help. Got a new iphone. Added Spotify and logged in using FB. This takes me to a different spotify account? How can I sort this?All other devices are linked as well as web player. I joined using Facebook so changing password does...

  • Casual Listener
  • Hi. Hope someone can help. Got a new iphone. Added Spotify and logged in using FB. This takes me to a different spotify account? How can I sort this? All other devices are linked as well as web play...
  • Lotteh
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

My username is not what I set it up as

I set my username up as ver.ajamyan, however when I try to log in with that username, it wont let me. It says password or username is wrong - or something along those lines. When I reset my password, I saw that the issue was that the username was wro...

  • Newbie
  • I set my username up as ver.ajamyan, however when I try to log in with that username, it wont let me. It says password or username is wrong - or something along those lines. When I reset my password,...
  • MattSuda
  • Spotify Star
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

How can I assure that I can connect my new premium account on Facebook?

Dear Spotify Community, Hi there Spotify! I have made a two Spotify accounts. One connected to my Facebook account and one regular Spotify account. I already deleted/disconnected my Spotify account that is linked on my FB because I forgot to subscrib...

  • Visitor
  • Dear Spotify Community,          Hi there Spotify! I have made a two Spotify accounts. One connected to my Facebook account and one regular Spotify account. I already delet...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 238 Views
  • 1 replies
  • 0 likes

Cancel account connected to a Facebook i can’t access

Hello. the account i am currently posting from is an old account. My actual account was created with a friend’s Facebook who i am no longer friends with and who won’t cancel my subscription for me. I can not access it any longer to reset password or ...

  • Newbie
  • Hello. the account i am currently posting from is an old account. My actual account was created with a friend’s Facebook who i am no longer friends with and who won’t cancel my subscription for me. I...
  • MattSuda
  • Spotify Star
  • 439 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Subscription
  • 439 Views
  • 1 replies
  • 1 likes

switch from Facebook to a normal account while keeping a Family Plan

I'm a Spotify Premium for Family user registered via Facebook. I would like to move to a standard Spotify account - from what I understood, the only way to do it would be to register a new account and move my stuff (playlists, etc.) to the new one.Th...

  • Visitor
  • I'm a Spotify Premium for Family user registered via Facebook. I would like to move to a standard Spotify account - from what I understood, the only way to do it would be to register a new account an...
  • Djmanx3
  • Casual Listener
  • 348 Views
  • 1 replies
  • 0 likes
  • Premium
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly skips

Hey, i have had the same issue! Except mine doesn’t take me to a weird song it just keeps pausing or skipping through the songs! First time it’s ever done it was this week and it’s super frustrating! I can’t listen to anything now while I’m moving ar...

  • Visitor
  • Hey, i have had the same issue! Except mine doesn’t take me to a weird song it just keeps pausing or skipping through the songs! First time it’s ever done it was this week and it’s super frustratin...
  • Melody
  • Spotify
  • 420 Views
  • 1 replies
  • 0 likes
  • Other
  • 420 Views
  • 1 replies
  • 0 likes

Alteração de e-mail

O meu cadastro é pelo facebook e eu já alterei o meu e-mail por lá, mas no Spotify continua o e-mail errado. Como faço para mudar? Vou desativar a minha conta antiga.

  • Newbie
  • O meu cadastro é pelo facebook e eu já alterei o meu e-mail por lá, mas no Spotify continua o e-mail errado. Como faço para mudar? Vou desativar a minha conta antiga.
  • Bittencourt
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

I don't have access to the email account used to create my Spotify account

For some reason I wasn't signed in today when I opened Spotify and I realized I don't remember my password. What's worse is I don't have access with the email I used to make my account. From what I can tell there is absolutely nothing I can do. Is th...

  • Visitor
  • For some reason I wasn't signed in today when I opened Spotify and I realized I don't remember my password. What's worse is I don't have access with the email I used to make my account. From what I c...
  • Luke
  • Spotify Star
  • 1014 Views
  • 2 replies
  • 0 likes
  • 1014 Views
  • 2 replies
  • 0 likes

Can't change country

It says ImIfrom Turkey, I never selected that country. Why can't I change my country?

  • Regular
  • It says ImIfrom Turkey, I never selected that country. Why can't I change my country?
  • RaigenSmash
  • Regular
  • 569 Views
  • 15 replies
  • 0 likes
  • 569 Views
  • 15 replies
  • 0 likes

Facebook account deleted

Hello, I deleted my facebook account but it was linked to my spotify account This means I cant access my spotify account anymore... what can I do?Thanks for your answers

  • Newbie
  • Hello,   I deleted my facebook account but it was linked to my spotify account    This means I cant access my spotify account anymore... what can I do? Thanks for your answers
  • kejt_
  • Community Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

From premium to family

Hello, i hâve a premium account. I subscribe a family. I think I did mistake I think having 2 accounts. How to Verify? Moreover, my kid received the email but cannot log in and my boyfriend succeeded! Vould you help me please?? Thanks a lotbest regar...

  • Newbie
  • Hello,  i hâve a premium account. I subscribe a family. I think I did mistake I think having 2 accounts. How to Verify?  Moreover, my kid received the email but cannot log in and my boyfr...
  • kejt_
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

My Friends Can't Find me

Today my friend wanted to follow my account but she couldn't find me. She looked up my username and my actual name but still couldn't find any of my playlists or even my account. Only when I shared a link could she view one of my playlists but couldn...

  • Newbie
  • ...oesn't even exist and no one can view it. I'm extremely frustrated and don't know what else to do. I logged in and out of the account, made sure my playlists were public, unconnected and reconnected m...
  • vobc
  • Regular
  • 3090 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 3090 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family, address - how to change?

Hi, I filled in an uncorrect address when I just joined Spotify Family - I used my work address but the zipcode of my home. Don't ask me why, I am just stuppid oke Sadly, I am unable to find an adjust settings page for Spotify Family address. Who can...

  • Casual Listener
  • Hi,   I filled in an uncorrect address when I just joined Spotify Family - I used my work address but the zipcode of my home. Don't ask me why, I am just stuppid oke 🙂   Sadly, I am un...
  • carfeal
  • Newbie
  • 66039 Views
  • 10 replies
  • 0 likes
  • Account
  • 66039 Views
  • 10 replies
  • 0 likes

Solved!! Reset account

I wanted to reset my account as if I had created a new one, is it possible?

  • Visitor
  • I wanted to reset my account as if I had created a new one, is it possible?
  • Maxim
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • Account
  • 540 Views
  • 1 replies
  • 0 likes

Uploaded music through Distrokid, the first track is greyed out?

https://open.spotify.com/album/3kwzHMZPhixQrlrNgEK0RS#_=_ So I'm not sure if this has something to do with the distribution company I went through or if it has something to do with Spotify, but only 8 out of 9 of my songs are showing up on Spotify. T...

  • Casual Listener
  • https://open.spotify.com/album/3kwzHMZPhixQrlrNgEK0RS#_=_   So I'm not sure if this has something to do with the distribution company I went through or if it has something to do with Spotify, ...
  • Maxim
  • Spotify Star
  • 2565 Views
  • 5 replies
  • 0 likes
  • 2565 Views
  • 5 replies
  • 0 likes

Name & profile picture

hi. i would love to remove (change) my profile photo and name from spotify. the desktop app shows a dummy pic however the webprofile shows my fb profile picture. i also can't find a way to change my name which isn't cool. deleting the account isn't e...

  • Casual Listener
  • hi. i would love to remove (change) my profile photo and name from spotify. the desktop app shows a dummy pic however the webprofile shows my fb profile picture. i also can't find a way to change my ...
  • privacyplease1
  • Casual Listener
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

cannot access my playlist and my account to

I lost some information on my phone while it was connected to my computer. I now have the spotify app but all my playlists are gone now and it is at the beginner mode where you can only shuffle music. I need my app back to teach tomorrow. Cannot even...

  • Newbie
  • I lost some information on my phone while it was connected to my computer.  I now have the spotify app but all my playlists are gone now and it is at the beginner mode where you can only shuffle...
  • Luke
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

cannot link with my facebook

I created a new Spotify account (prof.02), 'cause I get some problem about changing location country from old account. The old account is connected with my Facebook.I just closed the old account. But the account sill exists! Now, I want to link my ne...

  • Newbie
  • I created a new Spotify account (prof.02), 'cause I get some problem about changing location country from old account. The old account is connected with my Facebook.I just closed the old account...
  • Luke
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Logged out automatically and some more problems

It logs out automatically this happened to me at least more than 3 times it is really frustrating and I can't log in with the email I used before and not as a user too but yesterday I logged in with a new email but what to do if it happens again or i...

  • Newbie
  • It logs out automatically this happened to me at least more than 3 times it is really frustrating and I can't log in with the email I used before and not as a user too but yesterday I logged in with ...
  • Luke
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 407 Views
  • 1 replies
  • 0 likes

1 month premium

I tried to get the free month Premium and wanted to buy for the next month too and payed with paysafecard.But my profil shows me that my abo ends 29.05.2018.Shouldn´t it be 2 months because i got the free month premium and payed for 1 month alread?

  • Newbie
  • I tried to get the free month Premium and wanted to buy for the next month too and payed with paysafecard.But my profil shows me that my abo ends 29.05.2018.Shouldn´t it be 2 months because i got the...
  • Maxim
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Premium
  • 426 Views
  • 1 replies
  • 0 likes