Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 382295 Views
  • 918 replies
  • 107 likes
  • Account
  • 382295 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166279 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166279 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96963 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96963 Views
  • 68 replies
  • 10 likes

Superuser Contribution Cambiar pais

Estimados tengo la cuenta premium en argentina y desde hace 2 ans vivo e Brasil. Ahora preciso cambiar a Brasil dado que mi tarjeta de pago de argentina tiene problemas. Si coloco la tarjeta de brasil dice que no corresponde a argentina y si quiero c...

  • Newbie
  • Estimados tengo la cuenta premium en argentina y desde hace 2 ans vivo e Brasil. Ahora preciso cambiar a Brasil dado que mi tarjeta de pago de argentina tiene problemas. Si coloco la tarjeta de brasi...
  • SergioDavid
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login details don’t work when logging in via web

I am trying to login to a desktop and am entering my Facebook login details (email userid and password) for my Premium account. And it just does not seem to work. It pushes me to go via logging into my Facebook account - which I would rather not on o...

  • Newbie
  • I am trying to login to a desktop and am entering my Facebook login details (email userid and password) for my Premium account. And it just does not seem to work. It pushes me to go via logging into ...
  • SergioDavid
  • Roadie
  • 524 Views
  • 1 replies
  • 1 likes
  • 524 Views
  • 1 replies
  • 1 likes

Superuser Contribution doble cuenta

abri una cuenta hace 2 años que nunca use y hace 1 mes abri una nueva con el mismo correo (no recordaba que la otra seguia sin usarse) entonces en mi celular tenia una cuenta y en mi computadora la otra, cerre mi session del celular y ahora solo pued...

  • Newbie
  • abri una cuenta hace 2 años que nunca use y hace 1 mes abri una nueva con el mismo correo (no recordaba que la otra seguia sin usarse)  entonces en mi celular tenia una cuenta  y en mi comp...
  • SergioDavid
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting premium to student premium

Hi there!Have just signed up to a student account via unidays. I already had the £9.99/ month premium account.I logged in and used my existing account to make the student account, following the steps. I did have to put debit card details in again tho...

  • Casual Listener
  • Hi there! Have just signed up to a student account via unidays. I already had the £9.99/ month premium account. I logged in and used my existing account to make the student account, following the s...
  • SergioDavid
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost access to email account and cannot log in to Spotify to cancel

I’m inquiring for my father. A friend set up his Spotify account for him and used an older email that he no longer has access to, he doesn’t have the password. He wants to cancel his subscription, how do i help him do this?

  • Casual Listener
  • I’m inquiring for my father. A friend set up his Spotify account for him and used an older email that he no longer has access to, he doesn’t have the password. He wants to cancel his subscription, ho...
  • Goldenmagnolias
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 308 Views
  • 2 replies
  • 0 likes

Superuser Contribution two accounts under the same email. One free one paid. Cant login to paid on phone because same email

I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same email and password... pls fix your problem.

  • Newbie
  • I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same e...
  • SergioDavid
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Discover playlist is pure garbage

I've seen multiple threads about this for years and no solution? Are you really going to make me cancel my account and register another one to get reasonable discover weekly results? The recommendations started out great, but the more it learned the ...

  • Casual Listener
  • I've seen multiple threads about this for years and no solution? Are you really going to make me cancel my account and register another one to get reasonable discover weekly results?   The rec...
  • tg111
  • Newbie
  • 1886 Views
  • 5 replies
  • 3 likes
  • 1886 Views
  • 5 replies
  • 3 likes

Superuser Contribution Log in with Facebook isn't working.

I’m tried to log into the Spotify app on my iPhone, and after I click the button to log in with FB it says “you’ve previously used Facebook to login” and I push continue underneath it to let me log in but instead it loads and pulls up a blank page. A...

  • Newbie
  • I’m tried to log into the Spotify app on my iPhone, and after I click the button to log in with FB it says “you’ve previously used Facebook to login” and I push continue underneath it to let me log i...
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 1 likes
  • Account
  • 232 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cambio de Premium a Plan Familiar en Periodo de Prueba

Saludos, tengo una duda hace un par de Dias me suscribi a una cuenta Premium y estoy en periodo de 2 meses gratis, pero mi esposa y mi hija quieren sus cuentas tambien y mi pregunta es si cambio a plan familiar sigo con 2 meses gratis o me los quitan...

  • Newbie
  • Saludos, tengo una duda hace un par de Dias me suscribi a una cuenta Premium y estoy en periodo de 2 meses gratis, pero mi esposa y mi hija quieren sus cuentas tambien y mi pregunta es si cambio a pl...
  • SergioDavid
  • Roadie
  • 1009 Views
  • 1 replies
  • 0 likes
  • 1009 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email

So I log into my Spotify through fb and I changed my email but when I went into Spotify premium it had a different email and now on safari it won’t change

  • Newbie
  • So I log into my Spotify through fb and I changed my email but when I went into Spotify premium it had a different email and now on safari it won’t change 
  • SergioDavid
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Android

Hola, cada vez que entro a Spotify desde mi celular me aparece un anuncio que dice que tengo que pagar para conservar mi música cuando ya está pago

  • Newbie
  • Hola, cada vez que entro a Spotify desde mi celular me aparece un anuncio que dice que tengo que pagar para conservar mi música cuando ya está pago
  • SergioDavid
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode

I've got two concerns. First, I downloaded songs and when I turn off my data and wifi, I couldn't play the songs I downloaded so I realized I gotta turn on offline mode to do so and I did and finally can play songs I downloaded but I wonder why I can...

  • Casual Listener
  • I've got two concerns. First, I downloaded songs and when I turn off my data and wifi, I couldn't play the songs I downloaded so I realized I gotta turn on offline mode to do so and I did and finally...
  • kycgl
  • Casual Listener
  • 843 Views
  • 2 replies
  • 0 likes
  • 843 Views
  • 2 replies
  • 0 likes

Superuser Contribution Number of installments for monthly payment

I have a question ... how can I reduce the number of installments in payment of my card ... I want the possibility of a smaller number

  • Casual Listener
  • I have a question ... how can I reduce the number of installments in payment of my card ... I want the possibility of a smaller number
  • davin_anaya
  • Casual Listener
  • 718 Views
  • 3 replies
  • 0 likes
  • Account
  • 718 Views
  • 3 replies
  • 0 likes

Link an existing song to an Artist Account

Hi, Years ago, someone asked me to write a song for a movie they're making. They released a soundtrack which was eventually added to Spotify. It's a pro bono contribution and I never expected anything in return.I don't have a label and have never con...

  • Music Fan
  • Hi,  Years ago, someone asked me to write a song for a movie they're making. They released a soundtrack which was eventually added to Spotify. It's a pro bono contribution and I never ex...
  • arrab
  • Newbie
  • 8883 Views
  • 5 replies
  • 0 likes
  • Account
  • 8883 Views
  • 5 replies
  • 0 likes

Solved!! Seems like someone else has access to my Spotify account

Dear Community, It was yesterday when I found out someone is selecting numbers, playlists and other devices to play the music on. He or she is doing that from my account and it is very annoying since it cancels my music constantly. So in short: it se...

  • Casual Listener
  • Dear Community,   It was yesterday when I found out someone is selecting numbers, playlists and other devices to play the music on. He or she is doing that from my account and it is very annoy...
  • Nico
  • Community Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Premium Family Question

When I signed up for the premium family plan, I thought it was asking me who I would like to invite so I filled out my daughter's name who lives with me but now the account is in my daughters name for Premium, how can I change it back to my name?

  • Casual Listener
  • When I signed up for the premium family plan, I thought it was asking me who I would like to invite so I filled out my daughter's name who lives with me but now the account is in my daughters name fo...
  • songassistant
  • Composer
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Account Hacked please help!!

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine.I ...

  • Casual Listener
  •   Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and pa...
  • Nico
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • Security
  • 354 Views
  • 3 replies
  • 0 likes

Spotify premiuim

Good morning. I have spotify premiuim for family and Spotify charging from my accoint 10,99eur every mounth. Problem is, that my family members has premiuim, but I have only basic. Pls. help to solve this problem and we've paid several mounthes for p...

  • Visitor
  • Good morning. I have spotify premiuim for family and Spotify charging from my accoint 10,99eur every mounth. Problem is, that my family members has premiuim, but I have only basic. Pls. help to solve...
  • TheBrickSlayer
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Profile image is sideways and change button doesn't work

I uploaded a profile image (the image is square, if that makes a difference) and it's showing up sideways. To make matters worse the "change" button no longer works, so I can't change the image. Help!

  • Newbie
  • I uploaded a profile image (the image is square, if that makes a difference) and it's showing up sideways. To make matters worse the "change" button no longer works, so I can't change the image. Help!
  • gohgarethgoh
  • Newbie
  • 8091 Views
  • 6 replies
  • 4 likes
  • 8091 Views
  • 6 replies
  • 4 likes

Spoticy Connect Disconnect?

I got a weird issue. Somehow (possibly bad password on my part) someone logged into my profile, deleted all playlists and made two new ones with persian music. I could get my playlists back and I did reset my password and logged off on all devices.St...

  • Newbie
  • I got a weird issue.   Somehow (possibly bad password on my part) someone logged into my profile, deleted all playlists and made two new ones with persian music.   I could get my playli...
  • TheBrickSlayer
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes